Route 46 Chrysler Jeep Dodge Review

I had a good experience, Denis was very helpful in the entire process.

We purchased a new 2014 Jeep Grand Cherokee Limited this weekend. From the moment Mike Mangano said hello/do we need some help we had a comfortable and positive feeling. He was professional, friendly , honest, knowledgeable and very easy to work with. The entire process was seamless. From deciding on the type of jeep- to the test drive- and trade in....he made this the best car buying experience we have encountered yet. We are a family of three Jeeps and we will certainly be recommending Mike Mangano and Route 46 Chrysler Jeep Dodge to our family/friends. Thank you Mike!....Sincerely-Kelly & Robert Stickno

I had a great car buying experience with Ms. Stephanie and the Darrenator. Stephanie was kind and professional. She helped us a lot with getting approved with bad credit. The Darrenator (Darren Katz) was also very helpful. He got us a good car with a good rate and went above and beyond trying to help us out. I was very satisfied with my experience

Update-->5/25/16--> So, after I left a comment on Google, guess who texted me the next day, Steve. Hmm! But that was only the beginning. I realized that my temp plates had expired for about a week & no registration in the mail. I called the dealership and there was a slight problem. So, I told them I would come down & express my concerns in person. I was furious!! Adam, sales Manager, tried to handle my situation. I express my concerns about their costumers service, wheel locks & rubber mats, and Steve. I also told them how furious I was about the plates & reg and how unhappy I am with the Wrangler. I ask him about a soft top instead of the wheel locks and rubber mats for their incompetence and inconvenience they have caused me. He told me no and said he would give me the rubber mats only if I take down the neg review. No big surprise but I did initially agree. But he dropped the ball by not calling me back about the mats and locks. He also told me that I could put on the plates by myself and that the screws are in the trunk. Wrong! I was furious! A week goes by and I decided to call Dijana, Customer Service Specialist. She got me in touch with Joe Gore, General Manager. After speaking with Joe, I was again left disappointed. I told him my whole story and he seemed annoyed, like I was trying to get free items from him. He said I had "Buyers Remorse". I told him this is my first time leasing & his dealership was my first and only one I went to. I told him it was about his salesmans who did a poor job handling my situation. He seemed like he couldn't do anything but offer me the wheel locks and mats but as long as I take down the neg review. More to follow... Stay tune! I'm waiting to speak to the owners, Frank & Frank...
5/10/16-->What was I thinking, leasing a Jeep Unlimited Rubicon Wrangler? Impulsive buy? Most likely. I'm not too happy with my Unlimited Rubicon Wrangler. I'm also still waiting for Steve to get back to me about my wheel lock & rubber mats!! It has been month and he is still waiting for his Manager to get back to him. First, I'm not fully utilizing the Rubicon. I don't live on a mountain, so my daily commute doesn't involve going off-roading. I need quick acceleration in order to get on a highway during peak hours which my manual Jeep can't provide. Second, my monthly payments and insurance are kinda of steep. I won't be able to go on vacation as often as I use too. But that is my fault. Then again, Steve could have given me a better idea of how much this Jeep will cost me monthly. I usually don't buy/lease american cars but I wanted to give it a shot..What was I thinking?? Next time, I should try different dealership and not just jump on the first car I see. I'm still waiting for my Wheel locks and rubber mats!!!!

I went to check out, I was just looking and after a very nice, cordial service I ended up going home with a brand new Jeep Renegade 2016. My salesman Alex Justo helped me out a lot. Thank you Alex!

I came in the first week of November to the dealership. I was very satisfied with Rafael Torres, the staff and dealership. Very attentive, welcoming and very professional. I left the dealership very satisfied with my new Jeep Grand Cherokee.

Overall great experience. 2nd vehicle purchased from Dealership. Used Truecar App ans process was exactly as advertised. Salesman Ramo. Was extremely helpful. DEFINITELY RECOMMEND!

Rich Neurouter

Thank you Route 46 Chrysler Jeep Dodge for being so helpful! I had to bring my Dodge Caravan in for service and everything went smoothly and the staff was friendly and understanding. They were able to get me into a brand new Chrysler 200C rental while I was waiting for my van to be finished. I was very pleased throughout the whole experience!!! 5 out of 5!!!!

Great experience with Aquil Malik. Leasing a car is one of my least favorite things to do but Aquil made the process pleasant and productive. I'm driving away with a beautiful car!

My son and I entered the dealership on July 4th, and were greeted by Nick. We were led to the receptionist, and Nick sat down, like he had no interest in dealing with us. The receptionist had to ask him if he would help us. We explained to Nick that we were interested in buying a Jeep Patriot. Nick brought out a 2013 Patriot, and then had us take a test drive in the parking lot. I said that I wanted to see how the car handled on the highway, so Nick had us get on Route 46, but then we exited immediately onto Browertown Road. Nick asked when we wanted to buy a car, and I said within a month. When we got back to the dealership, Nick said that we should contact him when we were ready to buy a car. I asked Nick if he could crunch the numbers, and he refused. He asked us how much we were going to put down, and I said that my son would trade his car in for fifteen hundred dollars. Nick then asked how we would pay the taxes and fees, which would cost about two thousand to three thousand dollars. At this point I decided that Nick was not interested in selling us a car, so my son and I went to another dealership, and we bought a Compass. I think Nick only wanted to sell cars to people who were going to buy a car that day, and did not want to deal with my son and I, since we were still shopping around.

We are a Jeep family. We needed another vehicle within our household but didn't want a SUV type. We researched various vehicles and couldn't stay away with buying American. After researching and getting a car within our price range we liked a few Chrysler 200's. We walked into the sales room with all of the information. We met our a sales man DiAndre. He was very courteous and asked several times if a sales person help us either in person or over the phone because he didn't want to take a sale from a fellow salesman. This just shows how genuine, honest and down to earth DiAndre is. We gave him the vehicle information we were interested in, he immediately showed us the cars. Once we made our choice, it was a smooth transaction moving forward. Great car dealer with a lot of options!

I was greeted by Dave Fresco service adviser with a smile and professionalism. Dave took the time to get to know me and then asked me the concerns I had about my ram 1500. While I sat in the customer waiting area Dave came in and gave me progress updates on my truck. It is rare in today's world that an individual takes that amount of time Dave did to make sure I was happy and comfortable while I was waiting. When my truck was finished the mechanic "Buzz" and Dave both took the time and explained what was serviced. All I can say is outstanding and thank you !!!

My father, brother and mother have all bought jeeps from this place and we wouldn t choose anywhere else! I had the pleasure of working with Eric when I wanted to get an estimate on pricing. Most sales reps can be a pain to work with. However, Eric was outstanding, extremely educated in the information related to the cars, and really nice to work with. He went above and beyond and I felt like he cared what I drove and didn t just want to make money off me. Will be sending all my referrals to him!

Great experience at the dealership. Jason Patterson was extremely helpful and was a great guy. Will definitely be coming back for any of our next cars!!

Excellent experience overall. Erik Valentine and his Manager Bill Murillo were terrific to deal with. I was able to leave with a vehicle that I really liked while staying within my budget. Thanks again guys.

I HATE THIS DEALERSHIP. I made the mistake of purchasing my Jeep at this dealership. It started with oil change scheduling, I had made my first oil change appointment 6 weeks after my purchase, when I arrived I was told that my appointment was never scheduled. I made a second appointment that day to return the following week, when I arrived that Saturday morning at 9:00 am I was told that the appointment was not confirmed, I had email confirmation from them confirming but unfortunately they were not able to honor because they were booked for the day. It took me almost 3 months to get another appointment to get my first oil change. I sat in the waiting room for almost 4 hours waiting for the oil change. I now bring my services to a gas station for oil change. It's worth the $35.00. I am now having problems with my windows, and the heat in the jeep is not working, I have been calling the dealership for almost 2 days. No call back. Seems like you have to drive there to ask them questions. I DO NOT RECOMEND THIS DEALESHIP TO ANYONE.

He told me, directly to my face, that he was to busy to help me and pointed to an empty cubicle chair, looked down at his desk and left me standing there confused and with questions...he was older, with glasses, and a greenish shirt..sat right across from the rental window area....pompous jerk, were the reason you have a job. First and last time I take my jeep there.

Just recently bought a new Compass from Steve J after our son was born and I most say it was a first class experience. He was knowledge and not pushy in the least....I would be fed recommend to any friends and family.

The most worsted place you can go to. Terrible service and employees....

Had a great experience at this dealership, nice selection of sport vehicles, went looking to purchase a Challenger, was assisted by Armando who was knowledgeable about the vehicle s features. Definitely recommend.

I had the best experience ever buying a car at Route 46 Chrysler Jeep dodge , Marcell Burgess was great. Thank you for the great service.

I've purchased and leased several cars from Route 46 over the years, and their service department is fantastic, saved me a good deal of money over the years. The sales department on the other hand is horrendous and is the reason I'm pulling all of my business to another dealer. We were stuck with a junior salesperson who could explain basic deals and benefits, and lied about their used car inventory which we learned about later. When my wife tried to speak with a manager about our bad service, he was disrespectful and brushed her off, which is unacceptable. He got what he wanted I suppose, our business gone.

This dealer should have more mechanics. they gave me 2 week later appointment!!!

We had an awesome experience and worked with an incredible salesman. Alex gave us a great deal on a 2018 Grand Cherokee.

I had a great experience with Sal, he helped me out a lot. I would definitely refer him and Marcel to anyone who is looking for a vehicle. 10's all across the board.

My experience at this dealership was excellent! My family and i were helped right away before even entering the door. Everyone was so nice. Our salesman, Marvin Belton, helped us find the perfect car in our price range. I would highly recommend this dealership.

Thanks to the great people at Rt46 Chrysler Jeep Dodge they got me into the car i wanted and it couldnt have been done with out the help of Amar Singh if anyone is looking to start the year off right like i did go down to Rt46 Chrysler Jeep Dodge and ask for Amar Singh.

We bought a Jeep Wrangler this weekend and we love it! Our salesman was Mike Mangano and he was great! It was like hanging out with a friend for the afternoon. He did not pressure us at all and we drove off with exactly what we wanted. I joked with him that he actually did make buying a car fun aaaand easy...lol! It's really true :) Thanks Mike!!

Linda & Eddie

Great experience , very friendly, got exactly what I wanted.

Bought my Pacifica for my family and me and it is beautiful and reliable! Thank you Hector and the route 46 Chrysler team for my great deal!!

I purchased a 2018 grand Cherokee with Angello ' I love the car !

Emad helped me buy the vehicle i have always wanted and explained every feature to me perfectly he was a great salesman go see Emad for all your vehicle needs

I walked into the dealer completely prepared with what I wanted and I walked out with exactly that!! Erik was like a superhero from the start! He asked me what I wanted, asked me what I knew and what I had questions about and made what I wanted his priority. I was upfront with my trade, what I wanted to pay and what I expected and Erik kept that in mind the whole time. He did not try to put me in something I didn't ask for and he did not push any added options beyond what I said I wanted. When it came time for the finance department to do their part, Erik kept them well informed of what I was able to pay and was able to negotiate what I needed quickly without a ton of back and forth. I have had the car for less than two weeks and I have no regrets. I have already recommended Erik and Route 46 Chrysler Jeep Dodge to two others who are in the market for new Jeeps. Erik followed up a few days after I purchased my car to make sure I was happy with the purchase and I would not hesitate to contact him if I have any questions going forward. Overall, this was a very successful experience and I would recommend the dealer and Erik for anyone in the market for a Chrysler, Jeep or Dodge!

These guys are crooks. Run away from this dealer as fast as you can.

They try to include b.s. things for you to agree to buy, GAP, etc without explaining anything and slide it into your contract. Take your money elsewhere.

I dropped my car off for service and was told it would be ready in two days. After two days were up I decided to check in and was told it would be another two days and I could come pick up a loaner if I could make it there. Two days later, that Friday, I called and was told my car would be ready at 5. I showed up at 5:15 and was told my car would be another 2-3 hours and the guy doing the work was going home at 6:00. The service rep then told me he would give me a call in the morning to give me an update. Little did I know that he was off on saturdays and so he had no intentions to actually let me know how my car was doing. I called once more and was given the run around after asking for a supervisor and waited on hold for 20 minutes until I was finally put through to an extremely nice and helpful man named Rauol. Long story short I got my car back multiple days after I was told that it would be done. I wouldn't have minded the wait for my vehicle as l had the loaner, I just didn't appreciate being lied to multiple times by the same service rep.

If you re searching for a car, and dont want to be hassled, this is the dealer to go to. We had an incredible experience and were treated with incredible respect by the staff. Angelo was so attentive to our needs and from the minute we stepped in the door proved he was there to help and valued our business - even texting with us with updates and info.

They have guaranteed business for us moving forward- thats for sure!

To Angelo and Bill - thank you for all you did - we love the Durango!

We just left the dealership with one of the worst experiences I ve ever had. A sales person can make you want the sale or have you run away. The salesman Gabriel Dominguez was by far the worst salesman we have ever had. He was condescending, and he was more concern about his 18 years of experience than actually trying to help us. He didn't present us with multiple options. I was basically being rushed and then kicked out.

Bought car and wheel locks were left loose !!! One of them fell off and that is when i notice they were all loose !!!!! Called to have someone come by my house to check the wheels. Nobody called back or came, but was told, if i can drive over!!! REALLY!!! NEVER AGAIN.

It was a great experience because the dealership provided a driver to drop me off at a shopping mall while my car was being repaired. They then called me when my car was ready and sent the driver back to pick me up. Awesome! Everyone was very friendly from the first guy who took my car, to the person preparing my paperwork, to the women in the office. These experiences are part of why I bought my last two cars from this dealer.

I brought my Jeep in for service early on a Wednesday morning. My service advisor Sal arranged to have me driven to my office and picked up again when my vehicle was ready. The work was done on time. Great job.

Brought vehicle in for heater core repair. Advised service rep what the problem was and what other potential problems existed. Wish he would have advised me that all parts for this repair were not in stock, and I would have to wait another 3-5 days after he advised me it would be a 2 day repair to take apart and replace bad parts. I would not have laid it up for a week waiting for the parts. Final work was satisfactorily done but the lay up was a major inconvenience.

Scam artist. ! Be careful ! I went to Dodge dealership in Paramus. Now they have good salesmans , friendly and straight forward and do there best to help the customer get what he is looking for... back TO RT46 Dodge dealership .....the same thing that happen to Waqas HAPPENED to mE ! They told me the BIGGEST BULLS-:/ ! That because I live in Florida, the bank won't give me the lease in NJ !!!! they have know idea how stupid they sound saying that !! Never Ever Heard of such BS in my life. They promised me a price . did paperwork on Monday and told me , they need to get the Dodge Ram sport from another dealership and it would be a couple of days. So I told the salesman, no credit check until you have the truck at there dealership. Okay ! 3 days go by and no call. So I call and he said the manager of that dealership would not release the truck to there's ,until credit check was done. So I filled out credit check . I showed Salesman my credit on credit karma, and which it was good
They back tracked and lied about living Florida and buying in NJ .... anyone could buy anywhere and the dealership will take care of DMV. The thing was that , they lost money on this deal, and they realized that all the incentives they took off was different , in Nj than Florida. That should have been looked into before trying to sell me the truck. Stay away from Dennis and the Managers !! Stay away from the Dealership period.

bought a new renegade and i love it! thanks to hector colon and route 46 i am able to get this new truck. i cannot wait to use it properly! thank you!

I Went in for an oil change. Only one salesman said hello and his name was Rich. What a nice guy to deal with. Wasn t pushy, He knew his stuff, if you need to deal with somebody see Rich. A.k.a. Rich the car guy.By the way I love my new Wrangler.

Best sales woman I've had by far. I sat with Katherine and purchased a 2018 Chrysler 300 and I am so In love !!!!! i will be sending her my family and friends she was the best . The 46 Chrysler staff was amazing as well

I went there and the best sales man nelson lopez help me to get my dream car a jeep grand cherokee.

Exceptional experience, I would recommend this dealer to everyone, and more to those looking for affordability and great service in my case the sales representative Ms.Dolores Rodriguez, offer me time, attention and a great experience VERY HAPPY WITH MY NEW CAR! No games played.

I went in to upgrade my Jeep Grand Cherokee , had a great experience with Salesmen Sean M. He made the transition nice & easy !!!!

Rich the car was quick and efficient with my new purchase...very thankful considering I work 100+ hours a week

I just picked up my 2018 Jeep Grand Cherokee, great experience at Route 46 Chrysler Jeep Dodge. Salesman Rich Figuralli was very helpful, knowledgeable and patient during the process. He kept me informed and didn't mind my questions. I am
now a satisfied customer. Bill Quinn Westwood, NJ

After promises that the particular vehicle I was looking for was at this dealership and sent emails with pictures and given a definite appointment, I found out that I was talking instead to online sales staff.
When I went in person, the appointment , salesperson and the vehicle I was promised didn't exist but all was done online!!! Needless to say, I walked away without a car. First time I ever heard of this!!!

Great People. Great Service. Always willing to listen to your needs and help you make the right decision for you.

RJ, one of the salesman, once some concerns about the car came up he started being rude, he was making unnecessary jokes when we were asking question about the car were interested in. Once we told him we wont be financing much, his attitude even got worse and closed any ways of communication, he didnt allow us to speak about the price, he wanted to add 1000 to the price because we wanted to pay most of it cash and wont be financing much.

Service advisor, Sal, recommending a chrysler 200 with 29,000 miles to do powerflush to automatic transmission when this is to be done at 80,000 miles according to the service book. Then charging 65 dollars to change high Beam light bulb because supposedly it was burnt. I checked and the light bulbs are good. Conclusion service advisor working at this dealership brings the review to negative.

Without a thought this dealership has treated us like royalty. This is our third set of cars purchased from this dealership. We started back in2009 bought two vehicles and in 2011 changed for two more and now in 2013 we changed again. T J the sales rep was outstanding. He showed us all our choices and was very patient with us. My wife actually changed vehicles completely from a jeep cherokee to a dodge durango. She is so happy as am I. We look forward to returning in two years for the next two vehicles. Actually three vehicles, my daughter will be driving by then.

I stopped by here looking for a new car! I was greeted by Justin who was very friendly and knowledgeable. He made my experience here great. He helped me find a car that fit what I was looking for and for a great price. I definitely recommend him!

I purchased my car from the dealer. I do not have any problem with my 2012 Grand Cherokee. However, I have couple of issues with the service of my car I want to mention.
I paid for premium warranty extension for my car at that time I have only 15000 miles on it after 3 year of lease. The warranty is upto 10 years or 100000 miles and since then I have couple of issues which unfortunately did not fall in one of the warranty covers surprisingly.
Today I brought my car for 25000 miles service it was oil change only but they added three more item such as brake fluid and steering wheel fluid etc and some part that required for the ac. I have to pay all from my pocket.
I also mentioned my left headlight that normally turn on during the day was off. During the inspection we can not figure out what was wrong. However when I drove back home after service the light still off. So one of the main reason of my visit to service today was not taken care even I spent close to 2 hours waiting.
Overall courteous service but I have to pay always out of pocket eventhough I have been sold some kind of warranty and not taken care of my headlight issue I will give 3 star today.
I am not an expert in cars and repair so pretty much I go with what the dealer says. I rather lease a brand such as BMW that has $0 maintenance for the period of the lease next time.

Thanks Carvin for an excellent service you were great help, I'm in love with my new Grand Cherokee I'll see you next month to change my husband's car.

angelo was an amazing salesman he helped us get a great deal on a 2018 jeep grand Cherokee i would highly recommend you going to see him

I really enjoyed my experience and purchase at Chrysler Jeep Dodge mostly because of the salesman that helped me out a whole lot! Omar did a phenomenal job answering all the hundreds of questions and concerns I had. He was super helpful understanding and down to earth. Definitely would be coming back to this dealership.

We currently have three Chrysler vehicles that the Route 46 team takes care of. Dave is our service advisor and is great to our entire family. Usually Bill is our Mechanic and he always does a first rate job on getting our car fixed right and the first time. Our family values Dave Fresco and Bill and the entire Route 46 Service Team and we give them our sincerest thanks for all that they do for us. We totally recommend this dealership to everyone in the world!

Very happy with my experience overall. Made it extremely easy to purchase my first car. Erick inoa and the entire team were kind and helpful. Great customer service! Will definitely be back for all future purchases.

Recently purchased a car june 11/18. The entire experience was painless and i was guided through the process by salesman Erick Inoa. I test drove a jeep compass limited and once i decided, he made sure i got a deal which was in my price range and was a true professional the entire time. thanks to Erick i was able to have my first car. would recommend this dealership to anybody who is looking for a jeep brand vehicle and go Ask for Erick inoa

I called to make an appointment and was told they wouldn t service my vehicle since i didn t buy it there. Than i called to speak to a manager and no one answered a phone or called me back.

Buying was Fun and Easy with Sal. I m glad that we came to ChryslerDodgeJeep of 46. Thank you Sal for putting my family in something practical, comfortable and awesome! My wife couldn t be happier in this moment.

Sean M made leasing a car a great experience once again. He makes it easy and truly cares about the customers needs. Most professional and respectful sales person I have ever dealt with, I would definitely recommend him to friends and family and will keep coming back to Rt 46 Jeep because of him.

Worst services ever. The employees don't want to help and when they do is on a bad way, they don't explain anything to the costumer. I call to ask a question and they keep transfer the call to everybody and no one help. when one of the employee took the call he talk disrespectful. Recommendation to the owner:need to change all the employees.

Parts department and service is the worst. I have a shop and its always a problem...ive ordered jeep bumpers and when i received the item it was a used one..this is a place that has individuals that are morons

I took the family Grand Cherokee for tire rotation and balance. They failed to remove the tires from the vehicle at all. They were never rotated and obviously not balanced. When I took the vehicle in a second time the same day after realizing they never completed the work I paid for, they assured me it would be taken care of ASAP. The tires were rotated, but not balanced. I took the vehicle to another Jeep dealer and they found that all 4 tires were out of balance. Route 46 can t be trusted to perform the work that is paid for and they lie to your face telling you it was completed.

Great dealership pretty big they have Dodge Durango's Dodge Challenger's, Dodge Charger's, Dodge Dart's, Chrysler 300's, Hellcat's 392's Shaker's sxt's Jeep Wrangler's Jeep Gladiator's Jeep Compass's Jeep Cherokee's Ram's 1500 6.4's 5.7's 6.2's 3.6's.

Went to buy a 2016 Jeep Cherokee with my TRUECAR certificate. Our sales reresentative RJ Salas was extremely friendly and knowledgable, helped me right away and we were able to close the deal that same day. I ended up with the exact vehicle that I wanted and got the best price.

I highly recommend RJ Salas and this dealership to all my family and friends.

Leased a car on Saturday from this dealership. Bob Abdel made it happen. He was patient and knew what we wanted. His team made it happen. Bob went above and beyond for my needs. If you are in the market for a vehicle go see Bob I m sure he will help in anyway to get you what you want.

As a first time buyer, I was unsure of what exactly I was looking for and what options were best for me personally. After my boyfriend purchased a Challenger from Maria I was sure she was the best person to go to for help when it came time for myself to look for a car that fit my needs. Maria was so sweet and went through all possible options very slowly and clearly so that I could take my time and make a decision. Maria made my experience at Route 46 Chrysler Jeep Dodge one that is unforgettable in the best possible way!!! Not only did Maria make me feel extremely welcomed but also answered all of my questions promptly and professionally. Maria goes above and beyond to work for YOU and YOUR needs!!! I LOVE LOVE LOVE my 2017 Jeep Grand Cherokee and I know who and where I will refer friends and family to when they need a car!!! THANK YOU MARIA GRANTHAM!!!!!

im very happy with my new grand cherokee Carvin was very helpful finding the one i wanted with the exact equipment i ask him for.. thank you again Carvin.

I brought my 2014 Ram pickup in for a routine oil change and two recalls the other day. They took me in on time (I did have an appointment) and had me done and ready to go around lunch time. Quick and easy and no cost with my maintenance contract.

I recently bought a SUV and am so pleased with all the help that everyone gave me. Adam, Dennis and Marcel were just amazing. This place has a heart and that's very rare these days.

Better than the office iv staten island! Better and faster service

Wish I had read the reviews!! They make promises they don t keep and then give you the run around. When asked to meet w the manager after driving out twice to get them to put sirusradio in the car for a year as promised by RJ. The manager refused to meet w us and sent RJ back to us to make another empty promise! Here we are 4 days later, no call, ck or sxm as promised! Whenever you call you get the run around when you finally get to someone, they don t pick up or mailboxes are all full. Horrible way to run a business. When you think of typical car salesmen think of Rt 46 Jeep! Will never recommend or purchase there again! Hope my Jeep performs better then the staff!!

Update-More lies from RJ and now Yarassete joins the group. They post that they strive for 100% satisfaction. Lie!! I ve called left messages. No call back. RJ Promises a check. Never rec d. What they fail to realize, if I stop one person w my reviews, they ve lost more money then if they had given me what was promised!!! These reviews will continue until you do what you promised!! Yelp is my next stop!!! So disappointed!

WORST SERVICE EVER! I ve been tortured by this dealership for 7 months now and still do not have my Jeep back. I ve never written a review before but I need to inform people what they are getting into with this dealership. I ll summarize 7 months of ridiculousness:
-bring jeep in for service Bc heat not working in October 18. They say they can prob fix but that failed costing me ~$1600 to replace the part. Get the jeep back to find that the heat still does NOT work, My 4 wheel drive was never reconnected, My radio was not put back correctly, there was a part module not reinstalled and left on my dash, and one of my fog lights was also broken. They touched all these things to fix the heat and could care less to put them back correctly.
-January I m still dealing with the heat issue and also take jeep for an oil change. I uber there to pick up the car only to find out the oil change was not even done. Was going on a long drive after and needed it done so I had no choice but to wait. 2 HOURS it took. I leave with even more disgust and head out on my long trip. Get 2 hours away and my car dies in the middle of a highway at night and cars are flying by. I get the car towed back to jeep a few days later. I get a rental car in the meantime. They admit to damaging my oil pump which leaked oil during my entire drive and seized my engine. They try to replace part of the engine which did not work. Then a full new engine goes in. Doesn t work. During these months I am still driving a rental car. They ask me to return the rental and take a loaner from them. I do so. The rental cost over $1500 since I had it so long. AFTER apparently 3 BAD MOTORS and many more months of torture they say the Jeep is complete and that I had to come pick it up. I was going to be away for one week and Told them I couldn t come and also I would not take my Jeep until they had a reimbursement check for me for the rental I had to use. I was then told that I was holding their loaner car hostage. Imagine the audacity they have to treat me like this after what I ve gone through with them. Disgusting. However that week goes by and I did pick up the jeep as they assured me everything was perfect. I get home and the check engine light goes on. Bring it back immediately and they reset some sensor. Drive home and again the light comes on. Leave it at the dealership so they can do a full evaluation. I did not receive any courtesy updates at any time, so I check in myself after one full week. The response I got was honestly we have not looked at it yet. That was after one full week. This is in JULY 2019 now. They still have the jeep but apparently it was ready for pick up so I got an automated email asking to fill out a survey about my experience with the service. I filled it out honestly as I was disgusted with the entire experience. I immediately received a text from the service manager to delete my number Bc I had cost him a bonus. I tried to avoid making this review but it has gotten past the point of being the nice guy any more. I called the VP and the president who s number is in the show room. It says to call if not 100% satisfied. I ve left multiple messages for them and have not received a return call. Maybe this will get their attention and they ll be aware of the business they are running. We are in July now and no matter what they tell me about my Jeep I have absolutely no confidence that they fixed anything. I am going to be stuck with a Jeep that I feel will definitely have many problems in the near and distant future. If and when somebody with authority wants to take responsibility you will know exactly who I am and how to get in touch with me if you contact your service manager. I will never recommend anybody put yourself through torture with this dealership. AVOID AT ALL COSTS!!!!!

I purchased a new Jeep on Monday with Ricardo. He was awesome! Very personable and work with me through all my objectives! We had a great experience buying our new family car! Thank you to Ricardo for being an awesome salesman and making it so much easier for us! Car shopping can be frustrating but this was one of the smoothest processes we ve had! Thank you so much!

I had nothing but a great experience from start to finish. Nick Dutto my sales person was so helpful and knowledgeable that it made my buying experience very simple and easy. I have to also commend the sales manager Mike Markowski who worked his hardest to get us to the price we needed. We are so unbelievably happy with the purchase of our 2019 Jeep Cherokee Limited! They made this experience so pleasant without any nonsense. My daughter will be leasing a Jeep Compass soon and this is exactly where we will be going! Great dealership and customer service. Thank you!!!
Audrey & Ricky

I never write a review, but I decided to in this case. I have leased multiple cars with Route 46 Chrysler Jeep Dodge. In the past they have always been super helpful and given me a decent deal. The last two times I have gone in it seems like they barely wanted to help me. I actually feel bad for my salesman, Brian, because he was actually very helpful, but once he got the finance manager involved everything went down hill. I was trading in my 2015 Jeep Wrangler which the payoff was $23k, but miraculously their payoff amount was $31k, we have so so credit, but have never missed a payment with our cars and have leased vehicles with Ally Financial, we were told they wouldn't look at that and we needed a cosigner otherwise our lease payment on the Ram 1500 we were looking at would be about $700/ month. I told them I was looking to save money, not spend twice the amount per month. They said there was nothing they could do. Long story short, Dover Dodge and somehow they got us into a Ram 1500 with no cosigner and said not to worry about it because we already have Ally and there would be no issues, came out with a Ram 1500 ST with a tow package and black edition for much less than what I was paying on my Wrangler. So not only has Route 46 lost a customer, but I will make sure to spread the word to everyone I know.

My experience at this dealership was great thanks to Pablo Deniz. We started to walk out but because of Pablos willingness and his managers assistance it was a well worth trip. Thanks again guys. We'll see you again

RJ was great! He went above and beyond to get me the truck I wanted at an amazing price! This is my fourth time getting a vehicle from this dealership and RJ made me certain that I will be back for a fifth!

Mike Mangano was very helpful and efficiant with any questions I had about the cars, and trucks I was interested in.
I felt like he had my best interest at heart and that's very hard to find. I have been wanting a new car for the longest time, but every time I went into a dealership I would leave unhappy. Mike made sure I left with the car of my choice, and very happy about the price and my choice.
I would reccomend Mike Mangano to anyone looking to buy a new car. Thanks Mike!!

The staff were nice...Took a long time for me to test drive even though i had an appointment. Also, the vehicle they gave me to test drive had very little gas in it and hesitated at a traffic light and the check engine light came on. When i notified the staff, they said it was probably because of the amount of gas in the truck. I was still interested in that type of truck but not that particular one and they said that basically that was the only one i would get at the price they offered me and that if i decided not to go with that particular truck, i am looking to spend more money. No thank you!

I had a experience at the dealership. Mike Soloman was great to work with and got me an excellent deal. I would absolutely go back to the dealership and work with Mike again.

My daughter decided that she wanted a new 2016 Jeep 2 door wrangler.

We went at the end of June 2016 to Route 46 JDR, and our salesman Mubeen R. was so helpful. He took us on the testdrive and really was very patient. We bought the car the same day, and my daughter loves her wrangler. We just brought the wrangler for its first oil change in November 2016, and the service advisor Jason G. was really nice.

Nick Dutto was very friendly, helpful, and patient. Would definitely recommend. He helped me get the price I was looking for and worked with me to help me get exactly what I wanted.

Came to finance a used Jeep - finance charges were out of this world supposedly because I m a first time buyer - I was offered better rates online from a different lender. Once negotiation started after my prequalification, I was presented with a price that didn t sum up to the price, taxes, and fees - it was about $1300 higher and I was told it was a safety check fee which I ve never heard about anywhere else. Not a fan of the communication - understand it s the industry but it just felt like I was being conned.

No body likes the idea of there car needing service but I can honestly say I Love taking my car in for service to Chrysler jeep Dodge in little falls,NJ the customer service is excellent.. They help you understand what the problem is and also help you understand what needs to be done.. Although everyone is very helpful I especially want to thank Jim, Danny, Paul shuttle me home while my car was being serviced, by the way is an excellent driver, Rob And Peter.Thanks to the whole staff at route 46 Chrysler jeep Dodge in little falls, NJ..

STAY AWAY! THIS PLACE SUCKS!!!This is the worst dealership I ve ever been to! Hands down. The service team thought they hung up on me when my engine light went on for the second time in a year and a half and they were talking about me!!!

I am currently in MA and my 2016 is shaking and engine light is on! I called to ask Bc I need to get it fixed before I can go back to NJ - the service tech Raul told me he just does paperwork. They are not helpful and make you feel like garbage!

Maria and staff made it super easy to purchase the car I wanted. Maria was helpful, informative, respectful, and extremely professional. Great experience working with her.

The salesman are hungry and only will talk to you if you plan to purchase on the spot

I came across a used car at Route 46 while browsing online and requested information electronically. Thereafter I receive an automated responses from the online manager, Jamie, who will then forward the request to a sales representative (which you also get an automated response). I responded to the sales representative email asking specifics regarding online price of vehicle and if numbers could be negotiated as the dealership was a bit of a drive. No response until late next day when another automated email came from Jamie. I responded to that email and received a "real" email quickly saying that my assigned sales rep was off the day before (confusing with the automated email) and that she would get back to me tomorrow. The next day the sales rep responded that the price is what you see online and that policy of the dealership is to only negotiate on site.

Beware of the built in $3000 of incentives factored into the online price as you most likely do not qualify (read the small print of the listing). This will not be pointed out until you arrive.

If you are not into wasting your time, try one of the many dealerships that will honestly provide you the numbers online or over the phone. The online system here is only geared at getting you to the dealership so they can get credit that they brought in a customer.