Tom Garone

Review of Route 46 Chrysler Jeep Dodge

I dropped my car off for service and was told it w...

I dropped my car off for service and was told it would be ready in two days. After two days were up I decided to check in and was told it would be another two days and I could come pick up a loaner if I could make it there. Two days later, that Friday, I called and was told my car would be ready at 5. I showed up at 5:15 and was told my car would be another 2-3 hours and the guy doing the work was going home at 6:00. The service rep then told me he would give me a call in the morning to give me an update. Little did I know that he was off on saturdays and so he had no intentions to actually let me know how my car was doing. I called once more and was given the run around after asking for a supervisor and waited on hold for 20 minutes until I was finally put through to an extremely nice and helpful man named Rauol. Long story short I got my car back multiple days after I was told that it would be done. I wouldn't have minded the wait for my vehicle as l had the loaner, I just didn't appreciate being lied to multiple times by the same service rep.