I first wrote a review on the sales process (which...
I first wrote a review on the sales process (which was great in March of 2016 and I have left below) I have had a horrible experience with the finance manager and wanted to make sure others were aware.
After purchasing the vehicle protection plan, my insurance company notified me that the plan was not needed because insurance covers what the protection plan would. I called and emailed in my cancellation request to the finance manager and was told it would take 6 weeks to process. 2 1/2 months later, my bank didn't get a refund check. I called the finance manager, left messages, sent an email, had the assistant leave a note on the finance managers desk and nothing was responded to. I finally had to go into the dealership and was completely disrespected. He acknowledged that he has received my email and the note that was put on his desk and when I asked why he didn't reach out to me, he shrugged and didn't have an answer. I was not apologized to and I was spoken to very inappropriately. I would caution anyone considering purchasing a vehicle protection plan from this dealership.
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I purchased a 2016 Jeep Renegade from Route 46 Chrysler Jeep Dodge Ram and they exceeded my expectations. Buying a car tends not to be an enjoyable or comfortable process but all of that was changed when I walked into Route 46.
I worked with Jr. and I couldn't have been happier. He was knowledgeable, patient, easygoing and was fun to work with. I would highly recommend him and Route 46 to my friends and family and would certainly go back there for when we purchase our next car.