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Gokhan E.

3 years ago

I purchased my car from the dealer. I do not have ...

I purchased my car from the dealer. I do not have any problem with my 2012 Grand Cherokee. However, I have couple of issues with the service of my car I want to mention.
I paid for premium warranty extension for my car at that time I have only 15000 miles on it after 3 year of lease. The warranty is upto 10 years or 100000 miles and since then I have couple of issues which unfortunately did not fall in one of the warranty covers surprisingly.
Today I brought my car for 25000 miles service it was oil change only but they added three more item such as brake fluid and steering wheel fluid etc and some part that required for the ac. I have to pay all from my pocket.
I also mentioned my left headlight that normally turn on during the day was off. During the inspection we can not figure out what was wrong. However when I drove back home after service the light still off. So one of the main reason of my visit to service today was not taken care even I spent close to 2 hours waiting.
Overall courteous service but I have to pay always out of pocket eventhough I have been sold some kind of warranty and not taken care of my headlight issue I will give 3 star today.
I am not an expert in cars and repair so pretty much I go with what the dealer says. I rather lease a brand such as BMW that has $0 maintenance for the period of the lease next time.

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