Ryan Lipp

Review of Route 46 Chrysler Jeep Dodge

WORST SERVICE EVER! I ve been tortured by this dea...

WORST SERVICE EVER! I ve been tortured by this dealership for 7 months now and still do not have my Jeep back. I ve never written a review before but I need to inform people what they are getting into with this dealership. I ll summarize 7 months of ridiculousness:
-bring jeep in for service Bc heat not working in October 18. They say they can prob fix but that failed costing me ~$1600 to replace the part. Get the jeep back to find that the heat still does NOT work, My 4 wheel drive was never reconnected, My radio was not put back correctly, there was a part module not reinstalled and left on my dash, and one of my fog lights was also broken. They touched all these things to fix the heat and could care less to put them back correctly.
-January I m still dealing with the heat issue and also take jeep for an oil change. I uber there to pick up the car only to find out the oil change was not even done. Was going on a long drive after and needed it done so I had no choice but to wait. 2 HOURS it took. I leave with even more disgust and head out on my long trip. Get 2 hours away and my car dies in the middle of a highway at night and cars are flying by. I get the car towed back to jeep a few days later. I get a rental car in the meantime. They admit to damaging my oil pump which leaked oil during my entire drive and seized my engine. They try to replace part of the engine which did not work. Then a full new engine goes in. Doesn t work. During these months I am still driving a rental car. They ask me to return the rental and take a loaner from them. I do so. The rental cost over $1500 since I had it so long. AFTER apparently 3 BAD MOTORS and many more months of torture they say the Jeep is complete and that I had to come pick it up. I was going to be away for one week and Told them I couldn t come and also I would not take my Jeep until they had a reimbursement check for me for the rental I had to use. I was then told that I was holding their loaner car hostage. Imagine the audacity they have to treat me like this after what I ve gone through with them. Disgusting. However that week goes by and I did pick up the jeep as they assured me everything was perfect. I get home and the check engine light goes on. Bring it back immediately and they reset some sensor. Drive home and again the light comes on. Leave it at the dealership so they can do a full evaluation. I did not receive any courtesy updates at any time, so I check in myself after one full week. The response I got was honestly we have not looked at it yet. That was after one full week. This is in JULY 2019 now. They still have the jeep but apparently it was ready for pick up so I got an automated email asking to fill out a survey about my experience with the service. I filled it out honestly as I was disgusted with the entire experience. I immediately received a text from the service manager to delete my number Bc I had cost him a bonus. I tried to avoid making this review but it has gotten past the point of being the nice guy any more. I called the VP and the president who s number is in the show room. It says to call if not 100% satisfied. I ve left multiple messages for them and have not received a return call. Maybe this will get their attention and they ll be aware of the business they are running. We are in July now and no matter what they tell me about my Jeep I have absolutely no confidence that they fixed anything. I am going to be stuck with a Jeep that I feel will definitely have many problems in the near and distant future. If and when somebody with authority wants to take responsibility you will know exactly who I am and how to get in touch with me if you contact your service manager. I will never recommend anybody put yourself through torture with this dealership. AVOID AT ALL COSTS!!!!!