Mike G. came out for RooterPLUS! and quickly assessed my problem issue. Even though fixing the problem took a little while, he was very thorough, pleasant and professional. He even educated me on keeping my septic system healthy. I will use them in the future. Thanks!
After I entered into a contract with this company it took almost a month and a half for someone to come install my drainfield. Finally, after numerous times calling they came out with a camera crew filming a commercial in my yard. The yard was fine after they finished except dirt was put in my trench and dirt washing away. I asked for someone to come back to take the dirt out of my trench and refill the dirt where it washed away. Mike came out when I was not home and did more damage. Now I have a bunch of rocks and tree limbs in my yard plus more dirt leveled off where I asked it to be removed from my trench. My yard was in worse condition after the second time they came out. For the third time, I asked the company to send someone when I was home to correct the issue. After waiting almost another month someone came out. This time I was there to meet Mike at my house. He was very NASTY and RUDE. When I asked him was it explained to him what needed to be corrected he started arguing with me. Needless to say I have to pay extra money on top of the $6000 I paid this company for someone to get my yard back to its original condition. I would not recommend this company to anyone. The customer service is not good. They don't respond timely.
My boyfriend Micheal called Rooterplus out to resolve a issue we were having with our water heater. Robert Williams came out and was very professional. He took his time trying to figure out our issue. We will have Rooterplus send him out again. In the near future.
Brian is a great guy and came and fixed the problems in a timely fashion
Brain is professional and knowledgeable and completed the job timely. I would recommend him for any plumbing job.
JB
Harold Brown was on time and very professional. He was able to unclog the pipes in my home and solve my sewage problems. Thank you RooterPlus for sending Harold Brown to my home.
I cannot praise George and TJ enough for the great work they did today. They not only worked hard to accomplish the job they were sent to do, but they were attentive to every detail as I explained my circumstances. They even went above and beyond when I had water flowing from my refrigerator ice maker by moving my refrigerator out so the water could be cleaned up. Not only that, but TJ ran in to help this "helpless 75 year old" pull down a window that was stuck. That is dedication, not only to the company they represent, but to their customers as well. In all my recent experiences with RooterPlus, I have not once been disappointed with this company. George and TJ represent the best of RooterPlus and I am truly thankful. Keep up the great work!
RooterPLUS is the only plumber I will use for septic tank maintenance, repairs or installation. Their staff is professional, prompt and will educate you before, during and after the job. They saved me thousands by repairing my tank before it became a complete replacement, like most of my neighbors had to do recently. Their replacements cost way more and their yards are still dirt-covered with very little grass.
Timely service on a holiday with no extra charge. Knowledgeable and friendly service reps and service pro! Josh G. went above and beyond to find a solution to my problem that I could afford. He truly blessed my family today! I will definitely use this company and service pro in the future!
They did a fantastic job. Was there when they said they would be, and explained everything that was being. Saved us from a potential disaster.
Wow Steven and Elijah were amazing, fast, and professional, they explained everything that would be done in detail. It turns out that my septic system had never been pumped and it was honestly a mess, but they took care of it quickly, facilitated the repairs, and were out in less than 2 hours. I honestly believe they've saved me thousands in other repairs.
I will give them credit, they were very responsive when I called. However, the cost of the work performed was very expensive. Because the plumber was there, I decided to just get it done. The plumber that came was a very nice young man but a little inexperienced. Because he didn't have the part needed on his truck, he made multiple trips to the Home Depot. Fortunately, I was home for the day since it took several hours for the repair that should not have taken that long. I will shop around a little more next time.
Very professional & informative. Steven & EJ excellent workers
10 STARS
I can t speak highly enough about your technicians Richie L and Jesus. I found Richie to be extremely personable, honest, and polite (yes ma am, no ma am). After assessing my system and explaining my options he didn t hide behind the technology in-front of him; instead he made eye contact easy and every time he spoke with me and then when he was done talking he would document on his iPad and if I asked him a question he politely stopped documenting and looked at me while I was speaking and would answer my questions extensively and honestly. Richie and Jesus worked tirelessly hard in the pouring rain today and I just want to say that you to them for being so kind and efficient. I have to say that you have some great employees.
I also want to give a shout out to Amanda in the office who helped set my appointment up; and to Jacklyn who called to keep me updated about my appointment progression. They were both so polite and helpful! Thank you ladies.
You re ALL MY #1 in a #2 business!
I m a customer for life!
Amanda Slavin
I don't know how I got so lucky but Kris H. came to help me with my septic problem today. Very knowledgeable. Solved my problem with no unseen expenses or problems. I highly recommend him and others should ask for him by name.
He was very professional he did a very very good job in a timely matter thanks again Robert Williams from 847 Mableton
I'am the pastor at 8049 Webb Road Riverdale Georgia church and Robert Williams was our technician. And I'm very happy with his service. I highly reccommend him !
I'm a service plumber with a master plumbing license in georgia. The only thing my current company doesn't do is septic services and my wife unfortunately picked a home with septic system. I called rooter plus to pump out my tank as a preventative maintenance or routine chore and they could not have been better. Both the plumber and the apprentice on site where knowledgeable and great to work with and gave me plenty of options for the future.
Came on a Sunday within a few hours of the call and fixed our gas leak. Thank you!
They were very quick, honest and professional. Jimbo was great with fixing our problem. He really explained the issue and what had to be done.
Today Mr Robert Williams came out to our house from Rooterplus. He did a great job unclogging our main drain line. We can now flush our toilet and run our water through our entire house.We will ask for Robert if we need him again. Thank you Rooterplus.
Robert William's was very professional and didn't try to sell me on a service I didn't need and reccomended another service to schedule at a later date.
Phillip was great! He was quick, honest, and answered all my questions.
I have never written a review good or bad but I thought that this was very important information for anyone that finds themselves in the situation I was in. I have had several issues with plumbers since I moved to Georgia. First plumbers we called did a quick patchwork and never heard from them again when it came to warranty on the job. Having to of course pay more money to do the same work twice. I had an extremely high water bill I called 4 companies to come out and try to figure out where the water leak was coming from very hesitant and afraid of trusting someone to come to my home and expect them to be honest. Two of the companies tried to tell me I needed all my plumbing in house redone, another came out and told me I had to do the entire line leading to water meter that would cost over 4,000. My last resort before I decided which route to go I called Rooter Plus the guy Michael came out here same day. He was very professional and very honest he was able to find leak outside the house. He was not trying to get me to pay for more or upsell me but his only concern was to fix the damage that was already there and make sure he corrected the problem. Definitely will use them again, this will be my new plumbing company if anything else goes wrong( hopefully not) I hope this will help you and if you do use them ask for Micheal.
Rooter plus is the best plumbing company i have hired! Coming off of a very unpleasant experience with another company, they were a breath of fresh air.
For starters, communication was excellent. They kept me informed of exactly when to expect my plumber.
Then, Barry was wonderful. He kept me informed every step of the way, as I had an outdoor leak that was difficult to locate. And he worked until late that night to finish it. He cared about doing excellent work and that is rare nowadays.
He is definitely my go to plumber from now on.
I'm the Property manager for J Zappa, Robert Williams provided us excellent service and was very professional. The issue was resolved on his first contact. Will definitely recommend RooterPlus!
Mike and Cory were great!!! Thank you for fixing our emergency
Jake did great job. Very informative, flexible, quick and fully communicates. Would highly recommend
Jacqueline S. took my call late Sunday night, as I desperately needed septic tank repair. She was able to get me set up for service at 8:00am the next morning, and kept me informed about when exactly the team would arrive! George Y. was the lead Service Pro, and he was fantastic at setting me at ease, walking me through the project, explaining everything clearly and slowly. He encouraged me to watch, so that I knew how my septic system worked. He pointed out bad repairs previously rushed, and explained the science behind the repairs he was making. He and his team (Jerry D.) worked diligently for more than 6 hours, straight through lunch, and rain, always with a smile on their face. I even learned that George had previously worked with a family friend, and had many years of quality work behind him, giving me more confidence in his craftsmanship. Additionally, Todd H. worked on repairing our water line, which was discovered to have faulty connections. He too was thorough, and open to explaining his work (which I watched for a while).
I'm very pleased with the work, the manner it was completed, and how fast they all were. I was also given multiple payment options, including financing. While I may have paid more than some other companies, I do not question the high quality work, and am glad to know the job was done right; that's worth every penny! I will definitely be calling Rooter Plus in the future, although not for several years as my septic system is now in great shape thanks to George Y., Jerry D., and Todd H.!
Today my wife Linda contacted rooterplus to come out to fix a broken water pipe at my house the pipe was fixed the service was done by Robert Williams you did an excellent job very professional very courteous work very hard .
Tech & His assistant were very nice, but I felt I was sold something that was not absolutely necessarily the truth. I wish I had been given an honest truthful options. I've been a repeat customer up until now. My very first tech back in 2007 was the best & was very honest, 2nd tech in 2018 was trying to sell & I caught him in lies, this should've been my last time but I'm a forgiving person. Make sure you do your homework before calling this Co. & any other Co.
Fantastic experience from the first phone call to the completion of the job! I needed a landscape drain under my driveway cleared but was hesitant to call a plumber due to the anticipated high cost. I've been dealing with this issue for seven years. I finally decided to call Rooter Plus and was quoted a price of $595 for two hours of their jet washer to attempt to clear out the drain pipe. Additional hours would be $295 per hour. I was expecting the worst. Jose showed up in the rain and had my drain cleared in less than one hour! He used the remainder of time to go around my home and cleared out all of my drain pipes in my yard! Jose was super polite and I thoroughly enjoyed working with him on this project. My only regret is I didn't call Rooter Plus seven years ago!
my water bill was $700 so i call Rooter Plus plumbing and they send Chad C to see what the problem was he was able to find the leak and fixed the problem and tell me how it happen and how to prevent it in the future.
he was very professional and knowledgeable
Thank You
very much
Doc and Kory promptly came out and were very efficient and friendly. They thoroughly answered my questions without hesitation. They are what customer service is all about!
Robert Williams came out to my residence this afternoon. Robert was courtesy and timely about the work performed. He cleaned up the work area and hauled away the old toilet and debris.
This morning at 5:30 we had a hot water tank leak. Called Rooter Plus (we use them because of all around awesomeness). Mandy answered my call, got us all set up; texted us about our Plumber and it included a very nice introduction to Matt. Rooter Plus is the only company who's ever done this; it's wonderful. Matt was A-Mazing. We received an email about the appt and an email with the Invoice.
Jeff is that rare service professional that goes WAY above and beyond for his customers. After 48 hours of bailing out a toilet every 30 minutes, Jeff would not give up on my problem, despite it being after 7pm on New Years Eve! At long last the problem was solved, and I will be forever grateful to him. You can stop searching for plumbers now - Jeff is your guy!
Very professional, had a great experience with RooterPLUS. A+.
Robert Williams - great work! Very responsible and easy to work with!
The team at RooterPLUS Responded within 2 hours of my phone call. The service pro, Doc, was friendly, knowledgeable, and up front about all associated costs. I'd recommend them and I'd use them again in a heartbeat. Thanks Doc & RooterPlus!
Whitney was great, he was very professional yet also personable. Did the job well and in a timely manner. I would recommend him for any job.
I am a tenant with Renter's Warehouse and Robert Williams came out to assist us. He was very patient, friendly, and efficient. I would definitely recommend this gentlemen to anyone in need of his services. Great company! Great service!
This place advertises $150 and comes up with ways to charhe you more. Usually companies drive up to the septic tank, this company would not pull their truck off of the road. Also charged $1800 for a bottle of treatment that costs less than $60. They took me to school for sure. There is absolutely no way in the world I would recommend this company. However, my septic works good now and there are no problems with it. Can t believe i paid $1800 for a $60 bottle of treatment.
Disposal fixed FAST! I called about an estimate at 11 am, and the issue was fixed by 2:15! Ronnie showed up on time, was helpful and explained the issue well. I hope I don't have to call another plumber anytime soon, but it's nice to know I have a reliable company so quick to respond and willing to help.
Plumbing problem. Jason B. explained why I had the problem and fixed it when another company could not send anyone out.
Thanks Jason B.!
Sam was a very awesome Tech prompt and made sure everything was fine and clean,it would be awesome to use him to train other techs the customer service side of things,he is a Great Asset to this company!!
Dave was so friendly and knowledgeable. We felt very comfortable having him do plumbing service in our home! Well ask for him personally if we need RotoRooter again.
I worked with Anthony B. today from RooterPLUS!, and they're work was quick, and they paid special attention to my Work From Home environment.
Really appreciated their service.
Would highly recommend.
Very good service and Matt knew what he was doing. Rooter Plus also guarantees their after sales service. It makes it worth using and paying them for their service.
While spending $$ on repairs to your septic is not desirable, RooterPlus and Doc made it easy, explained repairs a couple of times to us. Will definitely have them service in the future.
Jose did an EXCELLENT job! He is professional, competent, amiable, diligent, and conscientious. He was very helpful in selecting a replacement model garbage disposer, and efficient in the installation. I will gladly call on Jose to handle my future plumbing needs.
Wesley and Aly came and got a giant job done in a timely manner. They broken down exactly what needed to be done prior to completing the job. Went over every charge and made EVERYTHING make sense. This is a pretty big company and they pulled prices from a price sheet so I know they weren t just pulling prices out of their a$$. They made suggestions that will keep my yard from getting dig up for future septic tank pumping. On top of rocking this job they were super nice and good guys. Myron M. came back the next day and told me exactly what needed to be done to get my washer to drain out of the house. He knew what he was doing. He was very nice and super professional.
The office personnel were great very helpful was knowledgeable and could answer every question I had. Detroit nation Adam was a great standup guy he was very knowledgeable and knew his stuff very well could answer any and every question I had he went beyond what was expected finish the job and then some . Myself as a contractor they will be the only septic system company in my phone for the future I will call them every time
I had a great experience with Jake. He was helpful, took the time to explain everything and was very knowledgeable in what he was talking about. I am happy with the large job that was done at my home.
I'm a tenant at renters warehouse and rooter plus sent out Robert Williams. Very informative and he enlightened me of the issues I have in my house.
He was fantastic!!! Upbeat positive energy, got the job done quick and neat!!
Fast, friendly and efficient service; very satisfied.
Septic tank drainage and pipe replacement service. Very friendly and efficient service.
Exceptional service from Jacqueline S., Mike Green and Josh at RooterPlus!!!! This was a septic tank back-up service and not a routine cleaning. It was also on a Sunday, which is typical when you have an emergency. Mike and Josh worked exceptionally well together and performed the service on our septic tank perfectly. Both guys were very friendly as well. Mike was very knowledgeable and told me what to expect before he even started the job. His diagnosis was exactly what he said it would be based on what I told him was going on with the drains and toilets.
The last company that came out for routine cleaning only cleaned one side of the tank and didn t even change the filter which is on the other side of the tank that didn t get cleaned. This was one of the main reasons for the failure or back-up.
I sure am glad I called RooterPlus today. Thanks to Mike Green and Josh for coming to service the whole tank and change the filter. Oh, I forgot to mention that this was a same day service and on Sunday too. I will definitely be calling these same guys ( Mike Green and Josh from RooterPlus) to come out for the routine cleaning next time. Thank you so much!!!
My house is 13 years old and things were beginning to show signs of wear and tear. When I needed a new water heater, I called Rooter Plus and scheduled a FREE in home quote.
Freddie arrived and looked at my current installation and offered 3 quotes on water heater and piping scenarios. I went with the Rheem Marathon and the Lifetime warranty.
This is a big water heater for 50 gallons and apparently is very well insulated, which is good because it is located in the garage.
Freddie and Rooter Plus have stayed in contact with me at all stages of the different jobs that they performed.
I highly recommend Rooter Plus and Freddie.
Jake W with RooterPLUS! was very professional, on time, and knowledgeable!
We contacted Rooter Plus to clear a drain at our house, somewhere under the lawn. The technician arrived, took a quick look, and after 10minutes of "working on a quote" came back with a quote of $475,-. Quite expensive, especially since there was a whole list of potential "extras" that could add up to the final cost depending on their "findings". Anyway, that's not my problem with that company, it's a free world, they can set their pricing however they want. So I told the technician I thought it was too expensive and thanked him for "coming out" and that I would look for someone else to do the job. His response ? "Wait, I can give a discount; $415". That is the point where I had a big question mark floating above my head. Me - "No, that's still to expensive, I'll find someone else, thanks though." Him: "$350,- then ?". Me - "Hey now, what is this, a bidding game ??". So after some more back and forth and me telling the guy he should leave, he came back with a final "Company Special" of $99,-. I know I should have still told the guy "No" but after a whole sunday of working on the problem with my plumber, and renting gear from Home Depot etc, I OK'ed the "Company Special" just to get the job done before sunset - it's not very comfortable living in a house without a working drain...
I don't blame the technician that came out (even if this particular guy had a "serious attitude") because I'm sure he is just following company policy and he can use the extra commission, but I do point a nasty finger at the management of Rooter Plus because this is a particularly despicable way of doing business; a lot of vulnerable people would just go ahead with the initial quote, what else can you do as a mother with kids and no working drains ? and they probably end up paying even more than the initial quote.
Yes, management of Rooter Plus, I understand you don't do anything illegal, but trust me on this, your business ethnics... are simply despicable.
Great service. These guys (from dispatch, technician to managers) care for their customers and their work. - Our 20 year old hot water tank needed to be replaced. Tech did a full evaluation and discovered an additional issue. We discussed the options and though it was an added expense to fix that we are thankful to have it all squared away and feel so relieved with our new hot water heater. Highly recommend Rooter Plus & Atlanta Cooling Pros.
This afternoon i called Rooterplus and they sent out Robert Williams. Robert was very knowledgeable and professional and have me options to resolve my plumbing issue.!
It took a while for the dispatch team to send someone out, but once Brandon got to the house he very quickly diagnosed our issues and had a new garage disposal up and running in less than an hour. I would definitely call RooterPlus! again.
We experienced a major water leak while moving into a new home and Chris Bofo was dispatched on a Sunday afternoon. Chris arrived on time, was very friendly, made sure to ask all the right questions about our issue, provided thorough inspection and explained the diagnosis to us very well. He was able to make the repair and resolve all issues within an hour and a half! We are grateful for his service and should we need plumbing service again in the future, we will definitely contact RooterPLUS! and be requesting him.
Kris H and his co worker did a great job,and the results and response time was a+++
Wow! Vince was incredible, was informal and very professional. Vince came back and now we are sleeping easy! Extremely professional don't call anybody else if you want it done right!!!
My Uncle called Rooter Plus and Robert Williams , the technician came out on time and replaced our old water heater with a new one. He helped search for the water heater and was respectful during the whole time here. He was able to install the water heater without a problem. Great Service.
David M. and Kurt were professionals all the way. They were on time, very skilled + knowledgeable, explained in detail what they were going to do, did not cut corners, and very polite to boot! Great guys, I'm very happy with their work. Company rep was easy to contact - the notify your appointment with a call and a text.
Robert Williams was my technician today Robert was very Professional , Helpful he did all he could to solve the problem
Justin thank you for going out of your way to fix
All my Plumbing Problems Thank you So Much
Joshua C was very professional and knowledgeable. Excellent service.
Robert did a bang up job communicating and executing the job. He diagnosed and solved a problem that a previous plumber either couldn't or didn't feel like making the effort at the time. Robert took the time and unclogged a big backup, probably the result of lack of care by previous owners of my apartment complex (Celebration at Sandy Springs). Very thankful!
Professional service. They arrived on time and completed the job to our satisfaction
Steve was very helpful and thorough, he explained everything and gave us an honest opinion about what needed to be done. He seemed to care very much about his work. I felt very comfortable with him. I'll highly recommend his services.
My advice do not use this company. Given a big sell on a product and told it was 100% a repair to my system and it was very expensive. After researching and discussing with Health department it seems that this is not seen as a viable repair. Also, another company told me it was not going to help at all. Customer service were rude and told me to bad and you bought it and we didn't make make you buy it. Very disappointed in service.
Everything was perfect. Keith R. was knowledgeable, friendly and didn't mind our dogs barking at him. He worked efficiently and answered every question we had.
They did what they had to do as far as servicing the septic tank. But then they came up with another problem trying to charge thousands of dollars. Just be careful If you don't know any better.
What a pleasant surprise. A helpful and fast response and a very respectful and and honest young man. A credit to your company.
However the service was extremely expensive over 800 dollars to unclog a toilet and replace a flange.
I was the general manager at cube smart Duluth today when Robert williams arrived to repair our toilet. Robert was very informative and great customer service
Aly was instrumental in getting a specialist on the job within less than 2 hours of my call. The specialist (Kurt) was courteous and professional. He got the job done well. I recommend RooterPlus for their high quality of service. They will certainly be my go-to company should I require any plumbing services in the future.
They are very courteous and on time, a little pricey but do an excellent job thank you Michelle Y and Tony D, for a job well done
Doc is one of the nicest people ever! Absolutely trustworthy and ge tells you what you need or dont need. He is a very honest person! We love Rooter Plus!
Robert Williams was extremely professional and thorough in explaining the overall issue. Highly recommend the services and will use again if needed in the future.
Robert Williams came out today to our warehouse in Atlanta at Fitzmark to replace a drain pipe. Robert was very responsive to his duties and professional. Robert poured concrete back around the space he worked around and now our damaged pole is looking good as new !!!
It was a nightmarish encounter with overflowing toilet but was handled with grace and professionalism by RooterPLUS team. Julie dispatched the technical folks right away and Ritchie resolved the issue in an eye blink. He explained the whole situation with patience and recommended few life style changes to avoid clogged toilets. Happy to be a RooterPlus client.
Technician was friendly and knowledgeable. Dispatch informed me with accurate time of arrival. Did the work i needed in a timely manner.
Did leave my yard muddy and with tracks but it was raining.
Overall I am very satisfied and would highly recommend and use again.
The company, RooterPLUS, was an awesome experience. I called them with backing up of our Septic System on Saturday night, made an appointment for 10 am to 2 pm, for Sunday, the following day.
They called me at 8:32 and let me know that technician Mike Green will be on site within 45 min. Mike arrived 34 minutes later. He explained everything, verified the septic tank location, called the location service for the county, had me sign my acknowledgement understanding everything, dug and exposed the tank. Then, verified the need for service, took verification pics, and created the quote. E discussed everything and I accepted three of the four recommendations, and the work commenced. Afterwards, I received notice that the county approved everything and that the work was completed.
We reviewed everything on the iPad and I signed everything and made the payment of $827. For everything that was done, the price is fare.
Overall, a great experience and a company that I will ensure is on our list of favorites that will serve our family in the future.
Sincerely,
Chevalier Wilson
I've worked with Rooter Plus in the past and the one thing that stands out, they care about the customer, they stick to their commitments and they followup as well as follow thru. I have had the best service experience with this company and I would highly recommend them from a cost perspective and collaboration effort. Typically I don't write comments however when you have a great team of people ensuring you get the best service possible I feel its important to share
Technician arrived in a little over an hour and fixed the problem and found another and fixed another. Great job!
My experience with rotor Plus from the dispatcher excellent service and work with me for the appointment time that I need it very professional. When the driver arrived to perform a septic tanks work he explained to me thoroughly all the things that he was going to do and what to look out for and also explain to me thoroughly how to maintain my septic system so that I don't have any major problems in the future very professional very knowledgeable good personality thank you Laura Plus you have to Great employees.
Service was great.. Company kept me posted on the arrival of the technician and when he arrived, the work was completed by Jake in a very professional manner and very quickly. I will definitely use their services again in the future.
This team is amazing! I found my basement flooded due to the water heaters intake pipe busting. I called them Sunday night and Derrik Davis was there at 8 am the next morning. By 2 PM I had a new water heater and the worked with my insurance company to file a claim. Derrick was extremely polite and easy to work with. Would definitely call RooterPLUS again for any plumbing needs.
