Roadshow BMW/ MINI Reviews

Services took awhile to preform, handwashed the car before return, labor a bit high. Beautiful BMW'S on the showroom floors.

They try to push you to do the stuff that's unnecessary. They told me my valve cover is broken and need to replace it. According to my knowledge, its perfectly fine because I didn't loose any engine oil after driving 2900 miles. They also told me other things needs to be fixed to get more money. I agreed just to make them happy. I usually fix my own small problem. I also Hard time because first they said that eccentric shaft sensor is not covered but after I told them about the California emission law, and contracting the BMW USA ,they told them it's covered. Then they called me to make appointment.

Went in to get my airbag fixed and met with someone I was not scheduled with. Was told by 3 different employees that the passenger airbag would be covered under warranty only to find out that it is not covered under warranty. A completely unorganized business, hope to never return.

Roadshow MINI and BMW together is the best dealership I've dealt with in town! Their inventory is current! People are awesome, like Matt Crowell and Paul Hearn. Professional service in sales and excellent customer experience!! FIVE STARS!!!

Professional and knowledgeable!! Great place to go to purchase a new car!!

Not your typical car dealer an awesome first impression and an easy, pressure-free process throughout. Everyone was down to earth and willing to help with everything the way a car buying experience should be.

Classic bait and switch. I drove down from Nashville to test drive a vehicle listed on their website. I spoke with the sales assistant, Brittany, multiple times throughout the week and she shared some information about the car and confirmed that it was still available. I called the morning I had planned to come down and was told it would be cleaned up and waiting for me when I got there. I took off work and drove over 3 hours to the dealership. Upon arrival I was informed by the salesman, Marcus Cooper, that the vehicle had been sold a while back . When I questioned this he reluctantly did more research and found that it had actually been sold right before I arrived. Really??? I thought the car would be waiting for me? I personally believe that it was never on the lot and they used it as a ploy to get people in the door. He tried pushing some undesirable, overpriced cars on me before I finally realized what was happening. He did say his manager was willing to offer a $400 discount for my troubles. Laughable! I m pretty sure Marcus couldn t have cared less and just went back to scrolling Instagram or napping in the break room. Such a waste of time!!! I had a Memphis friend warm me about Roadshow and turns out they were right. There s no way these google reviews are legitimate. I ll forever badmouth Roadshow for their unprofessionalism and total incompetence. Whatever you do, do not trust them!

Friendly, helpful, knowledgeable and polite. Could not have been a better experience buying a car. Thank you Roadshow, Paul, and all the team.

First, we would like to thank the entire Roadshow BMW staff! I have been a member of Roadshow BMW family since 2005. I know longer live in Memphis, TN. However; I still continue to purchase my cars and get my service completed by my Roadshow family. Michael Reynolds not only is a the BEST salesman. Michael is like our family! We have a great Partnership and it works! I explain to my peers that the product can be the best on the market. But; the PARTNERSHIP can make or break a deal! #MICHAELREYNOLDSROCKS
#ROADSHOWBMWROCKS

Forever Partners!

J and K

Does great work on cars and met my timeline to repair my car

Walked in at around 8 am. Was told it would only take 2hrs; it took 4. VERY expensive. However, i feel like i have a brand new vehicle! Money and time spent turned out to be a great investment! Kuddos to the repair technicians!!! I immediately felt an extreme difference in the ride of my vehicle!! I previously owned a Lexus rx 350 and i absolutely loved the vehicle, but everyone in there service department including the technicians doing the repairs was horrible. Ive always been loyal 2 Lexus and Toyota. After my last experience with the service department i vowed that i would never purchase another Lexus or Toyota. BMW has definitely won me over with such an excellent service experience!! For that reason my next vehicle will be a BMW!!! GREAT JOB!!!

Scheduled an appointment for my car to get diagnosed, I was told that it would take 2 hours maximum turns out 2 hours means 3 days for just a diagnosis!

Not only did they take their sweet time they also damaged the trim of my car.
Just spoke to the service manager, apparently since they told me about the trim being broken (after they broke it) it is my problem.

Worst mini dealership I have been to.

Be sure to take before and after photos when dropping your car off here

A great car lease experience. Tom was fantastic. Informative, patient and helpful. He s clearly been doing this for a long time. I trusted Tom to get me the best deal he could - and he did! No haggling. Just a great price for an awesome car. Everyone else at the dealership is awesome as well. The geniuses know there stuff! Got a call a few days after I took my car home and Brittany answered a few questions for me. Friendly and accommodating.

Great customer service! Everyone was so polite and willing to help in anyway! Felt so comfortable being there and asking questions about BMWs. Service levels expected from a premium brand!

I purchased a used Mini and Ashley Rook was my salesperson. She was very helpful, professional and followed up with me to see if I had any questions about my new Mini. I had a few and she got them answered the same day. She was great to work with.

Roadshow is a great place to purchase a Bmw I have been a customer for 20 years Tom is and excellent salesman thanks Roadshow my wife loves her new car

Great service. Friendly employees ( on the Mini side) we love Jacob, Matt and Christian!!!! Always helpful!

They are always looking to get extra money out of you for stuff you dont need..salesmen body language showed me he didnt really wanna deal with me because I turned down numerous suggestions he made..

The staff in the service department, especially , Dan and mechanics were professional, courtesy and gave us immediate diagnostic service. When we needed to return to Delaware, their staff helped my husband load our vehicle on the car tow. They wish us safe travels and always said, "let us know if we can do anything more for you:, with a sincere smile! Thank you and your service department for your help! Sincerely the Adams Family

Great experience. Second time purchasing a vehicle from Roadshow and don't see any reason why I would not continue for years to come. Everyone is very professional and easy to work with. Michael Reynolds is the salesman to go to. Take my advice and check them out, you won't be disappointed.

Side note, have used their service department numerous times and have never had an issue. Always professional and job done right.

It sells me that help me Anthony was very great it was the bank that they use they don't tell you they going to run your credit five six times and the banks that they use you got to have your stuff in order and when they send the letter they have false information on some of the letter

The whole experience with Roadshow BMW was excellent! Everything was waiting on me and ready to go before I arrived. I was fortunate to have Brad Sells as my representative, he took care of me every step of the way and went above and beyond to make sure I had an excellent customer experience. All the other employees were very welcoming as well. I would certainly recommend Roadshow BMW to family and friends, and would most definitely tell them to see Brad. I was given a great customer experience and look forward to returning in the future.

Great sales staff Barron worked with me to get the car I wanted at the price I was willing to pay. Great value for the right price your car home should be Roadshow BMW.

Absolute best customer service you could ask for. Can't say enough good about them.

Just recently purchased a new Mini Cooper. My sales person, Ashley Rook, was incredible in helping me purchase the vehicle. I can't speak for the whole sales department, but Ashley made the purchase of this car happen. If not for her, I probably would've purchased elsewhere. She's extremely professional, and I recommend you contact her if you are in the market for a vehicle.

Ashley Rook was awesome...the entire buying experience was professional, pleasant and expedient. #miniconvertible #ragtop #topdown

Ashley Rook is an excellent salesperson and explained everything so thoroughly. We were very happy with our car buying experience and would not hesitate to do business with Roadshow Mini in the future.

Mr. Reynolds was very professional and handled everything when buying my vehicle from Roadshow. He is polished and at no time did I feel any pressure to buy a car. I also would like to thank Mr. Lacey for handling the paperwork. Both gentleman and very helpful. I would highly recommend them to anyone. Best regards, John

Thanks to Terry Davis, Salesperson, and Matt Crowell, Sales Assistant for making my experience enjoyable. There was no pressure at all in making my decision which actually took about a month from the time I first saw my car online. I emailed Matt who in turn invited me to come in for a test drive. It didn't start off so good because the car I thought I wanted was never available when I went for a test drive but I later realized that was because my dream car, the one I really wanted, was sitting on the lot waiting for me. Terry was not there my visit but another sales associate (Barry White) gladly assisted me in his absence. I purchased a certified pre-owned vehicle and it tested fine. The day after my purchase I noticed a slight problem with the car but BMW fixed it without hesitation. It has been two days and I have received email follow-ups and even a friendly phone call from Mr. Davis to make sure I knew about some of the optional features on the my car that we hadn't discussed. Thanks to everyone including the receptionist who is always cheerful and helpful for making my experience hassle-free.

Terrible customer service. They don't return phone calls and their service department takes a lot longer than they say. Won't but my next mini from them.

Purchased a used car from Roadshow BMW last wed. The 30th of sept. Love the car and Ashley was very friendly and helpful. Though I paid in full that day they held the title and said they would mail it. On oct. 6th I recieved notice from fedex that a package was due to arrive wed but required a signature. We both work and cant be there to sign so fedex says we would have to arrange to pickup package at the hub 35 miles from my home or they will return the package to the sender. Alot of aggrevation to get the title. They could have given it to me at the dealership. I would like to get my tag. Rather disappointed in how this was handled.

Service is always on time and all questions get answered

I had great experience working with Roadshow BMW, especially with my motoring advisor Carl Smith. He ensured I got the best deal on the car I wanted.

I've owned three BMW's across four states and NEVER experienced anything but the BEST SERVICE from BMW Service Centers. This was my first time using Roadshow BMW for service and it was no exception. The service was first class! Hats off to Dan ( my service advisor) for treating the "new guy in town" like a life-long customer.

The entire staff is courteous and professional. Wes Montague went way above and beyond to help. You must go by.

Mr. Reynolds and his team were outstanding! He made a promise to make sure we would leave satisfied with our experience and he and his team did jus that! My husband and I flew from Virginia into Memphis, TN on a one-way flight with no return options based on our trust in getting the best deal! We drove away within hours in our new BMW 330i! I love this car! Excellent customer service! Thank you Roadway BMW!

I was quoted an OTD price on a vehicle today via text message. I was then asked when I would be in to look at and purchase the car. I drove 45 min to the dealership and waisted 2 or more hours of my time. After test driving the car, we discussed the price, and it was 2k or more than I was told. I showed the text to the salesman and I was told the person who had responded to the text did not know to include the sales tax to the OTD price quoted! I m very disappointed in the dealership and their unwillingness to make this right.

I recccomened any one who is looking for a smooth experience to go roadshow! Great used & new cars!

The service department staff is the worst group of people I've ever encountered. The are rude and treat everyone like they are an inconvenience. Sadly it's the only dealership near me so I have to interact with them regularly and it's always a frustrating experience. They need to clean house.

I visited Roadshow to only look at vehicles. I noticed there were deals offered for 2015 loaner vehicles. I test drove the 2015 BMW 328i and had a great experience with the vehicle and my Advisor, Clayton Lemmons. I was not pressured into a deal and the experience was smooth from start to finish. A couple days after I purchased my vehicle, I referred another person to Clayton they were able to find a vehicle that they liked as well. I highly recommend Roadshow BMW and Clayton.

BMW has one of the best service departments I ve ever worked with. I have a BMW, a Porsche and a Mercedes so, I work with all three on occasion. The Bmw dealership will bend over backwards for you! Awesome group of service providers. I will definitely buy another BMW with roadshow in the future. Richard & Jody have been great to work with.

Update: Decided to go back and purchase a X2 for my daughter and this experience was much better than the first. My sales person Barron was great. He managed to juggle me and a few other customers at the same time without making me feel ignored. The pricing was great and the paper work went much quicker. Was in and out in an hour and a half.

First visit;
The pricing on the X5 I purchased was good and there was no need in haggling. If you are trading in a vehicle the process can take a bit of time so be prepared to be there a little while. I did stand around the show room for about 10 minutes before anyone came to greet me.

one of the best car shopping experiences I ve had thus far.. all of the staff is extremely helpful!

I bought a few vehicles from Roadshow, very professional and good selection. Service writers are excellent and let you know everything that was checked and done to your vehicle.

Very nice great customer service Jermaine was very helpful and made me feel welcome.

DO NOT trust the service they have. Simple 30min job will cost you half day labor because they know you have the $$$. There s no legitimate price from the service team. They ll tell you one price but change it later on. DONT trust them.

I thought i would give them a chance with servicing my 328i after they lost my business with a completely disinterested salesman. I bought my car from BMW Nashville and have taken it for service there ever since. Roadshow gave me the standard "cannot replicate issue" when the issues were obvious and the service rep i talked to replicated the issue when i dropped off my car. The courtesy car they gave me was the lowest trim, didn't even match my trim, and it was dirty from the inside. I'll stick to the superior service in Nashville and don't mind putting on the miles to avoid Roadshow.

I purchased my wife her dream car, 2021 M440i convertible custom. Roadshow BMW made the experience a great one and I would recommend my salesman Tommy Roberson and his manager Chris Ewell to anyone looking for their BMW. They were a great team.

Stan Blount and the team at Roadhsow were a pleasure to deal with. I highly recommend doing business with these folks.

Purchased my first BMW at Roadshow from Mark Myers and Stan Blount. I've never experienced such professionalism from a dealership every before. Friendly, no hassle on our trade. Excellent training on new X5 from Genius. I hope this is the first of many purchases from Roadshow BMW.

Because you all damaged the paint and scapped my under hood to open it and charge me $280. You all lied and stated the latches and cables needed replacing wanting to charge me $760. I was able to get latch and cables checked out elsewhere and they work just fine. You all told me my water pump is bad and a ton of things need to be replaced on my car which has No Check Engine Light. Yall wanted to charge me $1800 to replace water pump and stated everything to do with water pump would need replacing and yall would not just change pump because the other problems would go wrong. I purchased the water pump half price and got it installed for $200 and been driving almost 2 weeks in Great Condition. BMW is a Rip off just out to get people money because of the brand car they drive and pretend to be more certified than any other Mechanic. I will Never go there nor Purchase a Car there.

Stan made our purchase too easy. Definitely the best car buying experience we've had thanks to his teams' professionalism and effectiveness. Look forward to the next one. Thank you, Roadshow.

Doug Shinholt was our advisor on Saturday at Roadshow BMW. He was very professional and efficient as well as personable. He was very helpful to us as we were purchasing for our daughter. He and the finance mgr were kind enough to stay late to serve us. Thanks Doug and congratulations to your son for scoring his first basket in his game.

Cory Hale & the team made for a great, no pressure buying experience. Thanks!

Really good price and amazing sale man. Def gonna reccmmand to all my family and friends.

Everyone was very friendly. I don t live in Memphis, so I normally don t go to this BMW dealership. I came to dealership without an appointment, but they took care of me. I was greeted with very friendly and helpful service man and soon he walked me to the service advisor named Dan. Dan was very nice and knowledgeable. Dan estimated the time no more than 2 hours. He was right. It took them less than 2 hours to do oil change. The lady at the coffee station was nice too.

Just purchased my first mini and I love it! The team at Road Show Mini were awesome! Matt handled the entire process flawlessly and I had a wonderful car buying experience!

Hands down amazing service. Stan thank you so much for all of your help and I look forward to doing business with you again

Have a love hate relationship with BMW Service. Have yet to go in for a oil change and basic service call without other issues coming up.. that said the service rep Denim was very attentive and helped walk me through the issues. Hoping some day to get in and out in under 3 hours.

Great service department and very friendly staffs!!!

I've have been a customer to roadshow bmw since I was 18 now 27 going on 28 the best at customer service period they are about their customers first to have the best experience and business as in getting things done right the first time they waste no time at getting everything perfect service and sale and whole staff is excellent sales is great use anthony windfield service use houston, vicki, richard, chris, jodie and the technicians are awesome perform good work everyone is very up front but extra nice and professional about everything honesty is key love then keep it up love yall willie w hill

Been there, got the T-Shirt! Great place and products!

The personal attention by the general manager and others was truly impressive. Everything was as promised. Thank you Roadshow.

Just purchased X3 from roadshow BMW , Brad and his team were great to work with and bent over backwards to provide what I needed to secure this car. They are straightforward and honest and this is what you have to have making this kind of investment. Thank You Brad and team.

RIP OFF..TAKE YOUR CAR SOMEWHERE ELSE. I HAD MY CAR SERVICED FOR A OIL LEAK AND STILL HAVE THAT ISSUE. I TOOK IT IN FOR A COOLANT ISSUE AND STILL HAVE THAT ISSUE.. MY GUESS IS THAT THEY'RE ALSO GUESSING. WHO DOES THAT ?? PLEASE DO YOUR RESEARCH AND GO SOMEWHERE ELSE. JUST BECAUSE IT'S BMW DOESN'T MEAN THEY DOING THINGS IN YOUR BEST INTEREST..

William Johnson/Client advisor and Jermaine/Finance were top notch from start to finish! They made the transaction details and purchase of my vehicle effortless! Thank you Tommy as well .. Great quality customer care is rare.

Thanks Dream Team!

2019 Mini Cooper S Countryman. Buying experience was smoother than any I ve experienced. Sales person, Ashley, was professional, pleasant personality, no pressure, who knew her product. Vehicle service and customer care are excellent. Mini is stylish, dependable, smooth and quiet. Five star rating is an easy pick.

Matt, in the service department always goes above and beyond to listen and understand what I am trying to communicate as a customer. He is a former MINI technician and excellent verbal communicator who is kind, professional, and informative. Always impressed with my experience dealing with him anytime a have an issue or question.

The EASE OF USE and IMMEDIATE ATTENTION of the website was excellent!

When using the online search tool, I submitted my request of interest about a vehicle.

My submission was after hours, but I received a phone call first thing the following morning.

Without hesitation, an appointment was booked within the hour.

Upon arrival, we were greeted by the receptionist. She was professional and polite!

Overall, our experience was one of self-choosing, no pressure, and no question was viewed as bad.

Tony Williams, who I cannot call our "salesman" due to his approach to meeting our vehicle and financial needs, was more than helpful, polite, and patient. We had a lot of questions!

He ensured we had every question answered. If he was unable to resolve the question, he sought an answer.

By the end of our transaction, although we were over our planned budget, Tony worked to get us in the best financial position possible, but that is the power of selfless customer service. And we were happy with the final outcome!

Tony Williams represented this location with extreme integrity. His handling of our circumstances was personal and professional.

My family is more than grateful to have done business at this location.

Thank you Tony Williams for your excellent service!

Staff was phenomenal; the review of my near antique vehicle was thorough; the evaluation of needed work on target; and most critical: the quality of completed repairs/maintenance actions has my vehicle humming again.

We had a great experience with our Sales Expert , Doug, who was knowledgable and very helpful with all of our questions. We were debating over two different make of cars and were convinced after working with the "Team" at Roadshow, we were in the right place. We are very happy with the whole experience.

Went in to service on my way through town to have them check my tire warning light. They weren't run-flats and I didn't have a spare. Just wanted to make sure I was good on my way to Nashville. Matt in service took the car back and checked it. Super nice guy. They aired me up and told me I might want to get the plug in my right rear tire checked down the road at a tire place. The tire was really was low on air pressure. I was in and out fast on my way back to Nashville. Great service department.

I would give them 0 stars but it was not an option. BMW damaged my vehicle and refused to take responsibility. I will never take my vehicle there again. I have videos to support my claim.

Excellent attention to detail and they helped me get exactly what I wanted. Professional service and super friendly staff.

Purchased a 2017 Mini Cooper S 4 Door. Ashley Rook, our adviser, made the purchase super easy. I made an appointment to stop by earlier in the day, and she had the car running and cooling off already as we arrived. We didn't realize that the dealership closed at 7 (we got there around 6), and Ashley stayed late to close the deal that day. I wouldn't hesitate to purchase another vehicle from Ashley or Roadshow.

Friendly, helpful staff all around. No pressure by Matt on the sales team and a found a great car at a great price. I bought my first Mini here in 2005, and have now come back for my 3rd!! So excited to keep driving a Mini! Thank you Roadshow Mini!

Bought my 3rd Mini Cooper with Brett Calhoun at Roadshow BMW this week! He made the whole thing sooo easy!

My experience at Roadshow BMW was wonderful. Barron on point, I recommend anyone interested in a great purchase; see Barron, he took great care of me as well as the financial salesman. Brad is an amazing person, he makes you feel right at home.
Let me just add everyone there was great. Kevin is very knowledgeable with the 228i that I purchased, he showed me all the features that comes with the 228i. He made sure that I understood how to work everything before we got out of the car. I forgot how to make the mirrors go out and I had to call for kevin today, but he was away from his desk, so the Lady that answer the phone told me how to make the mirrors go back out. She was very patient with me until I found the button that operates the mirrors. And I would like to think you again, and I'm sorry I forgot your name but you know who you are.

Every time I come for service, it's at least a 3-4hr wait. It's embarrassing.

My husband has done business with Roadshow BMW since 1999, and has always raved about the people and experiences at this dealership. We found the car we were interested in on the excellent Roadshow BMW web page and contacted them. When we arrived on "Black Friday" they already had the car pulled up front and center awaiting our arrival (very professional). We took the car for a nice test drive, returned and completed a totally stress free no hassle purchase experience from start to finish. We recommend anyone interested in sales or service to do so at Roadshow BMW. Speaking of service, while we were there making our purchase, Roadshow BMW service department completed the first service on our 2016 BMW and washed and cleaned the interior of our car even though we had not made an appointment, now that is going well above and beyond what is expected, and what makes Roadshow BMW tops in our opinion.

this place is horrible. Took my younger brother in there to have the car diagnose, after everything We asked for quote for the total cost of both parts and labor. James Jacob was the one who quoted use $285 for the batter, 105 for oil and filters + tax. We agreed on the price and I made sure that includes labor and parts right 2 times. He said yes! When I dropped my brother off to pick up the car, bill came out to be around $641 ish!!! Tried to call them back the whole week, left them a message but they never called me back. Ho rible customer service! You think they're dealing with high end cars and the service would be exceptional, well Not even close!! Still waiting someone to call me back and explain what happened!

Updated 9/4/2018
So problem was pretty much solved when I personally made a trip to the dealer, they finally gave us the credit of what was over charged. The price was actually a mistak when he quoted me, he left out some parts, but the manager decided to give us back the credit because the service was sold for that amount. Therefore there is no other way around even though the price they charged was right. I just wished that they return my calls and save me a trip.