Roadshow BMW/ MINI Reviews

Not bad but only go there if u have a coupon..other wise u need deep pockets for this luxury dealership

I absolutely love going to BMW Road Show. My guy Jody is the best.

would rate lower but have to put something. Card was charge without notice. Received a loaner from bmw on July 9 2018 and they charged my card July 31 2019 saying I didn't put gas back in the car when I have the gas receipt. will not be leasing another BMW. Mercedes here we come.

Nice facility and knowledgeable staff in service department. They recently started drop-off service so if you can't make it back to pick up your car from service you can request Roadshow to come to you. Very customer focus.

Purchased my car this week and had a wonderful experience. The process was simple and did not take very long. Everyone was courteous and helpful.

Very thorough inspections! Knowledgeable technicians & staff. There's coffee, beverages, snacks as U wait 4 service. Free car wash afterwards.
Roadshow Mini? Excellent.

Poor customer service. Called Sat at 4pm to schedule service for following week. Was told nothing was available until the next Fri, which was fine. I asked how late they would be there and the said until 5, great. I called back at 4:45pm and no one was available. I was basically put on hold while they tried to find the person which they never could find. 10 minutes later they told me to just leave a voice mail and it may be Monday before they can get to me.

Recently had my car stolen, and after sometime saw a used 2012 Mini cooper on the MINI website. When I went out to look at it it was just as the website said it was. The saleswomen who helped me was named Ashley Rook, she was very helpful she answered all my questions. Even though I didn't end up getting the car I wanted it was still a very good experience compared to the other dealerships I have dealt with. If you ever are in the market to get a Mini cooper the people here seemed very nice and willing to help you in any way they can.

Mark Myers was such a pleasure to work with on purchasing my dream car! I love it and will absolutely come to him for my next one!

All the employees were friendly, brought my new to me 535i in for a pre purchase inspection and was pleased with the overall service. Houston Hagewood was my service advisor and was very professional. He answered all of my questions about services I am interested in and provided information on prior services completed before I owned my 5 series. It was great to see some new models as well!

I just picked up my JCW Mini two days ago that I had ordered at Roadshow MINI. This was the best experience I have ever had ordering a vehicle (Previously had ordered a Corvette, truck and Jeep Cherokee) Matt was the best salesman I have ever had. He was low pressure, friendly, very knowledgeable and treated me like I was the most important customer that he had ever had. He always had time to answer any questions, kept me updated during the construction of my car and has answered my text questions even late at night after I got home with my MINI. If you want a MINI go to Roadshow and ask for Matt .

Stan was fun to work! He was attuned to my needs while shopping for my next BMW. I turned in my BMW 428I coupe for a BMX X3. It's PERFECT for my use and family needs. Go see Stan if you are searching for a BMW.

When we finished up in the finance manager's office today, I told my fiancee "I doubt we will ever have a more painless and awesome car buying experience in our life than what we had today."

Seriously. I came from out of state to buy a used Subaru Forester that was traded in to their lot. Sight unseen. It is 2 years old and looks like it just came from the factory. I did all of the contact through phone and email. For the price I paid, I was certain I would show up and there would be something wrong, but it exceed my expectations. When I say this car was a great deal, I mean that I felt like there was a mistake in the price. It was that good of a deal. Turns out, there's no mistake, just an unbelievable price.

We had an appointment at 10am and we were heading back home by 11:30 - and that included me checking out the car and taking it for a spin. I couldn't believe it.

Paul Hearn, my customer advisor, was the most excellent person to work with. From me bothering him multiple times about the car over text, to helping us out when we arrived, I don't think he could have made us happier. If you need anything from Roadshow, talk to Paul. He's really good people .

I love Asley and Matt great sales people and very patient. ......love you

I bought a used BMW from a family friend and it needed an oil change, I didn't want to take it to a quick change place but I was reluctant to take it to a "dealership". I decided because it had a couple of warning lights on that I'd bring it to the dealership for the first oil change and see if they would check out the warning lights. Found out that the passenger side air bag light was on because a water bottle got stuck under the passenger seat. They cleared the light, washed the car and only charged me for an oil change. They also checked some other things and gave me a quote on getting them fixed. Houston the service writer was very friendly and professional. It was a good experience that I did not expect to get from a automotive dealership, I will use them again.

Not enough information up front. Charged me for something they didn't do.

Dan was my service advisor, and Wallace was my service tech, they took care of what my car need without me having to wait an extensive amount of time.

Went for footwell module extended warranty and the ended up damaging the IBS (Intelligent Battery Sensor) and they make me paid almost 800 dollars, zero star is what this place deserves.

The process was painless. There was no "sales pitch", just information and an invite to come back if I was happy with how the test drive went. I was back the next morning. No sales tricks of "let me talk to my manager" back and forth. I said what I could pay, he went and came back with a number extremely close. Deal was done (after confirming with the wife of course.)

I had a great car buying experience. Their customer service is excellent from the first greeting to the final details. Salesperson Hannah was very helpful throughout the whole process, and even assisted me after the purchase. I definitely recommend the dealership and Mrs. Tell as a salesperson.

Bought a very used BMW and brought it in for oil change...treated us like we'd just rolled in with the newest and most expensive one they had. Love the service.

Roadshow BMW is the best! All of their staff members are extremely friendly and knowledgeable. I love my 3 series, and taking it in for service is always an enjoyable, fast and easy experience. I will continue doing business with them for years and years to come!

Best car buying experience I have ever had. Roadshow MINI's Adviser Matt was very knowledgeable on the MINI Coopers and knew the answer to every single question I had about the vehicles. I looked at a few MINIS, found one that I liked, test drove it, and decided to make an offer, they made a great counter and I accepted. That simple. No pressure at all. A couple of hours later, I was surprising my daughter with a MINI Cooper parked in the garage.

I ve purchased several vehicles in my time, but it was never as easy as purchasing a vehicle from Roadshow BMW. Mike Reynolds said at the beginning that it was going to be easy, and he was right! No going back and forth to talk to a supervisor. He just gave me what I wanted and that was it. In fact, I got a better deal than I expected and in a shorter time frame than it has ever taken for me to purchase a vehicle! And the vehicle of my dreams to boot!

We just bought our 7th car from Roadshow yesterday and couldn't be happier. We feel like family at Roadshow and couldn't imagine buying a car from anyone else. Jody takes care of us in service and Karen the general Manager takes time to make sure we are completely satisfied. We will be sure to be back soon for #8!

Matt Crowell was welcoming, well-versed, patient, and kind throughout my 2-week review, analysis, and final decision to purchase my very first MINI Cooper. I am one completely satisfied customer! If you are in the market for a MINI or a BMW in the Memphis area, Matt is your man!

Ashley was great to work with. Very helpful and not pushy. I walked away very happy with a car I love!

The Road Show BMW Had to replace my brakes ,and while doing so, found a oil leak ,they fixed that too ,car is running like it's brand new ,BMW Road show you are highly favored by me. One happy customer

Outstanding service from Aj and Dan, they went above and beyond setting my BMW up with having repairs. Thanks guys Asia

Recently purchased a used vehicle from Roadshow. Smooth transaction.

Roadshow BMW provided me excellent and professional customer service on the purchase of a new BMW! The new car department goes the extra mile to make customers happy. Will definitely be a repeat customer!

I worked with Brad and Wes to get my new M235i and I can't say enough about both of them. Excellent people and customer service, by far the quickest and easiest car purchase I've ever made. We worked out all the details via email and I only spent about an hour at the dealership when I picked the car up. Highly recommend this dealership.

My name is Jennifer and I am a service advisor at BMW of Tyler. I had a guest break down in the area and Roadshow was the closet BMW. Richard Thomas was his service advisor and took EXCELLENT care of him and his daughter! They serviced the vehicle quickly and got him back on the road. Thank you Richard and team for all your hard work!

do i even have to leave one star? and i agree with the negative reviews on here - where are the positives even coming from? I went in to buy a brand new vehicle and trade in my current. I was offered such an insulting amount for my current vehicle that I couldn't even stomach being there. Found a dealership in my hometown that made me a substantially higher offer and bought the BRAND NEW vehicle I was interested in at that location. The salesman was extremely focused on selling me the vehicle and jumping on it to make a sale. I felt uncomfortable the entire time i was there. very typical salespersonny in there. It's sad there isn't another BMW dealership locally.

This is the 2nd vehicle I have purchased from this dealership. I've always had my first vehicle serviced here as well and will do so with my 2nd one.
My Client Advisor, Michael Reynolds was a pleasure to work with as is the Service Advisor, Richard Thomas,

Our salesperson Tom was excellent. No nonsense, I test drove 4 cars a total of 6 times. They treated me the way I wanted to be treated. I am not a fan of when the sales person goes with you on a test drive. None of that here. I traded in a BMW, actually my lease ended, but AJ in service is unbelievable about customer service. The GM, Karen always stops to say hello. This is the best run dealership in Memphis, in my opinion. I kind of wanted to look around Memphis at other luxury cars. I went to one competitor and I was not treated as I am treated at Roadshow. Great service and I believe BMW has the best handling car at this price range. I am really happy with what I leased. They also are big supporters of St Jude and so are my wife and I. Great experience!

I must admit, i initially experienced some issues with an injector repair (3 injectors) that took about 10 days to complete. I did receive an X5 replacement car during the wait, however; and when I received my X5m, there were still problems. I personally believe how issues are handled are just as important as the initial service. My service adviser, AJ went the extra mile and got the crew chief (not sure of the proper title) involved and they worked tirelessly to get the problem resolved. They owned the problem which is very important and didn't give me the "run-around". AJ also gave me a call back to make sure my X5m was burning up the road! I really appreciate Roadshow BMW for the service given on a factory recall issue.

This place is a nightmare, I came in for a simple air pressure check, all they need to do was add air in my tires, they couldn t get valve caps out. They ended up messing up my valve stem and then changed me for it before replacing it. Zero star is what they deserve

I was highly pleased with my experience upon entering the door until the time I left. They had the place bleached down and my salesman Cory Hale delivered. I told him what I wanted and he provided. The staff was amazing. They must have adopted the Chik-fil-A philosophy. Super nice! This car is impeccable. I can't wait for my next one.

From the moment I walked through the door of Roadshow BMW, I received a warm greeting and was asked if I needed any assistance. I expressed my interest in the M340i. I had very specific parameters for the vehicle I wanted and Mr. Reynolds jumped right into finding the closest possible vehicle. The result was the Portimao Blue M340i that was beyond my expectations. At every step of the process, I always felt that my inquiries were answered promptly, my needs were addressed and I never felt lost. The entire experience instilled a confidence in what I expect to be a long relationship with the BMW brand and this dealership.

My friend purchased a car from this dealership almost two weeks ago. The car worked for about a week until the engine failed. When she called them to tell them they sold her a faulty car, they said too bad and there s nothing they are going to do about it. AVIOD THESE CROOKS!!

Best BMW service I've ever had...better than any other dealership. I had even contemplated geting a different car so I wouldn't have to put up with the kind of service I received in Charlotte and Chicago. This is my second 5-series. Dan at Roadshow could not have been better. He was so gracious and reliable. AAAA+++ I'm so happy I can get another 5-series without worry!! (when the time comes)

Great purchasing expierence , first time buying a car at 20. Matt and Paul are the best Hooked me up with a great certified pre owned 435i and a great rate when everyone else couldn t. Thanks a ton. Will be having my dad buy one from them and whenever comes time trading in this one on a new

My father is looking for a vehicle. After researching online, we became interested in a vehicle on their lot. I called and made an appointment to view and test drive the car. I arrived at the dealership at 3:00 pm (Friday). It took roughly 10 to 20 minutes to complete the paperwork for the test drive. I explained to Tom, that I was going to take the car to my father and we will return to the dealership to continue the conversation. During the test drive, I recieved at least four calls from Tom, ridiculous!!!! I understand that they closed at 6:00 PM; however, considering that it's roughly 5:00PM, traffic is a nightmare. During the last call @5:15 PM, he actually questioned my physical location.

Please note: I did leave my personal vehicle on their lot.

When we arrived at the dealership, Tom was already waiting on exterior of the building. To be honest, I was kinda of frustrated by the many calls but my father loved the used vehicle, so I put on a smile to proceed. We asked Tom, if it was possible to keep the vehicle overnight to ensure that my father would be comfortable with the purchase. Tom stated that we had drove the vehicle for 2 hours that should have been enough to decide if we like it. He reflected the time by looking at his phone. As modesty as possible, I attempted to share that we really didn't have all the time to actually test drive the car due to traffic and me wanting to allow my father (78 yr old) an opportunity to actually inspect the car. Considering that he's downsizing from an 460L Lexus to a used Toyota Camry. I noted that the car would be a "cash" purchase from a total lost vehicle. Tom proceed to infer that my was my father going to trst driving the car to compensate the total lost vehicle. I shared with Tom that he had a rental vehicle, so that was not necessary. He then noted that they do not allow overnight test as well as why we need another test drive considering that we had it for 2 hours. At that point, I became frustrated, so I asked Tom, the following question.

Roadshow BMW have never allowed a customer to keep a vehicle overnight?

After 5 minutes of dancing around the question, he answered with a "YES" I asked him to call me on Saturday after he discuss the matter with the used car manager, Chip.

He again questioned the need for another test drive, at that point I walked away & got in my car, leaving my father to talking with Tom.

After speaking with my father, he again noted his interest in the car.

So I this morning, I decided to call and speak directly with Chip. I left him a voicemail as well as a messge with the receptionist.

In speaking with Chip, he stated that they no longer allow for overnight test drives because someone had taken a car on a overnight test drive, wrecked the car and no longer wanted to purchase the vehicle. He continued by stating that now, that car will not be a available for sale for at least 2 months because they have to order parts and repair it. Also he stated that it will take a hit on Carfax. (I'm thinking what the hell do that have to do with my father) He stated that one person, had ruined it from everyone. Now, Tom had called before him and stated that Chip wanted the car to remain in the lot today in order to be viewed for potential purchase but we could come Monday for an overnight test drive. He asked inquired about our full coverage insurance policy. (I provided proof of insurance for Fridays test drive) I asked what's the difference between Saturday & Monday, Chip didnt offer feedback.

In speaking with my coworker on yesterday, she just mentioned that they allowed her to keep the vehicle overnight without any issues.

Typical....

Roadshow BMW made my buying experience seamless and fun! With the help of Karen, Cory, and Brad - I left with a beautiful X1 that I am still smiling ear to ear over! Between the beautiful showroom to the amazing customer service, I highly recommend Roadshow!

I took my X1 and then my X5 for service there even though I had not bought them from roadshow and the service was always amazing. Now I just got my X7 and the deal and the paperwork and everything was as negotiated and done in a very efficient and honest way, everything was absolutely fantastic. Anthony Winfield was my sales person and he is fantastic. I am very happy with everything have no complaints. Very recommended.

The service department is horrible and absolutely lacking in any knowledge whatsoever of the vehicles they service. If you're going to hire people, could you at least make sure that they have some understanding of the vehicles?

Wife and I went to purchase an X3. Low inventory but what we wanted was pretty specific and needed to be ordered. Marcus Cooper was our sales person. He gave us a quick overview of the car, handed us the key, and let us take it out for a spin. No overselling and no bs. In the end, got a decent deal and Marcus answered all our questions and was very helpful.
Will be receiving the car next month - hoping the positive experience continues.

This is my BMW car and thanks to Carl Smith who made my experience awesome. He was so honest detailing me about the car, what things to expect and what things are unnecessary. Anyone who wants to buy a car and truly know about it, get in touch with Carl. Thank you Carl for all your help!!

Snacks,coffee, hot coco, water, drinks, cable & outrageous labor cost

Michael Reynolds helped me find just what I was looking for. Excellent salesman with patience and quality service! Definitely recommend.

Horrible staff! Will never do business with this dealership. The front receptionist was not friendly..did not greet upon entrance and hesitated to get sales to assist me. The staff needs customer service training!

The only place I go to keep my Mini Countryman serviced. The service advisors Matt and Jacob can not be more accommodating. I like how they treat my car...it s repaired the first time right, and your car will be returned to you cleaner than when you left it. Awesome.

Beyond excellent customer service. Exceptional hospitality. Before, during and after purchase.

Excellent Service! Beautiful selection of vehicles.

I previously owned a 2013 VW Passat TDI with a manual transmission. With the emissions scandal and VW had no fix for the manual I was forced to do the buyback. If you owned an automatic TDI you could choose between fixing it and a buy back. I wanted to keep my manual but I had no choice. I test drove a lot of cars and didn't like any as well as the Passat except for the BMW 328i. So I bought a used 2014 328i M Sport in Estoril Blue. I loved the car except it was an automatic transmission. I loved it so much I just bought a 2020 440i Xdrive with a manual transmission in Estoril Blue. My sales guy was great at helping me decide exactly how I wanted my car. There's a great app to follow the progress of the car as it makes it way from Factory to Dealer. Everyone at Roadshow are friendly and helpful. I plan on keeping this car for a really long time but I know when I'm ready for a new one I'll return to Roadshow.

Really good experience, Tom Adair did a great job in structuring the deal to my satisfaction. This is my 3rd vehicle either leased or purchased from this dealership. Tom has assisted on the last two.

I found the car I have been searching for for almost a year here, and it was priced well below the price that cargurus, KBB, and others recommended. I test drove the car and discovered that the brake pads and rotors needed to be replaced because one of the rotors was warped. Michael Reynolds and AJ Kiinhl were very helpful in having the brake issue resolved in a timely manner so that I could enjoy my new-to-me car. I even enjoyed the time I spent with Lamar Lacey filling out a little paperwork. I am especially appreciative of the laid-back atmosphere at Roadshow BMW, where you are not pushed to buy things you don't need or rushed into anything that isn't right for you and your car. I am as happy as I could possibly be with the car I bought, the service I received, and the people I interacted with. Keep up the good work.

They are too extra
They don't want too answer simple questions its too much

My experience was very good I was greeted promptly and purchased a BMW.

By far the best car buying experience I ve ever had plus I love love love the car!

They have the most rude parts department ever !! The act like they are doing you a favor by helping you. I now order my parts out of Little Rock, Ar and they love my business.

Went to the service department at around 10:30 this morning hoping that they had a Master key for my wheel locks on my 2015 428i since the one I had wouldn t work due to it stripping out when removing the lock. They found the matching key for my wheels and were able to remove 2 of 4 wheel locks. They couldn t get the other two off and told me the wheels stud bolts would need to drilled out, $300 to $400 estimate. I asked if a new replacement key could be ordered and was told by 2 service folks that they couldn t get one.

I left very frustrated thinking at $140 an hour and being a BMW dealer they would have known what to do. I ended up calling the wheel lock manafacturer and they are overnighting me The correct wheel lock no charge except for $32 in shipping.

Maybe if I had been in a suit with nice shoes someone might have been a little more attentive and willing to help in their so called service department .

Will Johnson has earned my business from this day going forward. Everyone helped me get to a comfortable number and I drove away the same day. Awesome experience!