Portea Reviews

We have been using Portea's services for over 5 years continuously for my mother who is paralyzed.
She requires a full time attendant.
Portea has been very responsive to our needs at every stage.
Their staff has been professional.
We have been very happy with the service received and have recommended them to our friends and family whenever the occasion has arisen. They too in turn have been very satisfied with the service received.

I asked for a doctor to visit my mom because she was feeling unsteady on her feet. The doctor who visited was unimpressive and beyond checking her BP and body temperature and suggesting that she see a physiotherapist had no value to add. A week later I took her to a Phydician who found that she had water retention in her feet probably as a side effect of the BP medication she was taking. I was still willing to give it a try and when mom had a stomach ailment a year later I called and they out me through to s doctor in Bangalore, What purpose that served was unclear because that doctor did only what a call operator would have done and said they would send a doctor. When I narrated my prior experience and asked them for some details of the doctor they proposed to send -- as in qualifications, where educated and prior experience they said it was not their policy and "all doctors have at least 4 years experience". I pointed out that even the best hospitals make it a practice to provide the bio data of their consultants on their web sites but they stick to their policy. I was afraid the doctor who they send may be educated in one of those private medical colleges where seats are available for donations and quality control is suspect. As s consumer of the most critical service that anyone can ask for I think I have a right to know what their QC process is. I am willing to pay a much larger amount of money than they are currently charging if they could provide a doctor who I can have comfort in. Sadly they do not appear concerned even a little with this basic requirement and took no note of my problems with the first doctor who visited beyond saying " he is no longer with us".

Bhut achi service H, Service time see multi H, replacement bhi time see milta H, price bhi kam H,

This is third or fourth time i have used their services and observed the reduction in quality of customer care. following up for refund for last 10 days and the same is not done and they are not even providing any detail over mail, chat or phone. Each time they just try to buy out some time stating that the concerned team will call to provide update.

I have been with PORTEA more than two years now but recently I had my family visiting me and there arose a requirement of a Blood Test for my MAMAJI and hence tried doing it from my own mother brand.

I was shocked to see the immense love and care with which my Healthcare helped in getting all this done with a very cheap price compare to Manipal where my uncle was asked to pay Rs.6000 for two test but availed the same for Rs.2000/- from Portea and my Uncle was delighted saving 4000 bucks.

Thank you Portea.

Good experience and neat service I recommend this agency I am happy with them

Its a very Discus-sting service. Your Team is very Poor to provide service to the Customer .

I was taken appointment for 6 times. but they were directly cancelled your appointment without intimation with Customer. Dont go for These Services.

We hired an attendant through portea for my aunt who was bedridden. The attendant stopped coming after 3 days without informing. Portea also didn't care to update us. We waited till afternoon on that day and then called their customer care and local representative, we were informed that the attendant is not going to come. We paid the amount upfront for a week and also a registration fee of Rs 1000. They stopped the service by Aug 25. I have been following up from then for the refund. They don't care. Even with multiple follow ups no one bothers to call and give a status on the refund. Such a pathetic service. Unfortunately I don't have the option to give a negative rating for these guys.

Very good service... Specially lab service and physiotherapy service.....

Sir I had blood sample on Saturday till I have not received the report 222812 I'd,I called toll-free no response,this is the portea quick service

Worst service.. . They will tell that come by 7am.. And they will not confirm and if you call they will say ni it is 10 am and system has sent wrong message..
I suffered by Mr. David.

Worst service.. Even not deserving 1star also.

Please never choose or trust on Protea ..

I have used their services for a complete blood count test and other test for my father, their executive visited on time which was good, but he was half informed about the test for which samples was to be collected, I have to tell him to add more tests , this shows lack of coordination.
I received report, but the important test (Uric acid ) is missing and its almost 16 hours since I have registered the complaint , the support team unable to provide proper response, Now I can not take my father for review since kidney specialist wants to know Uric acid level before prescribing, I think I have done a mistake to use Portea services

Good service
nice and polite doctors

I used Phsiotherapy services from portea, and really thankful to Dr Rahul Debnath who helped me with post ACL rehab recovery. In 15days session not only i was able to walk properly without knee braces. but his advises and strengthening exercise helped me getting back to daily routine. Thanks Dr Rahul and Portea Team.

I would like to thank Portea for the timely delivery of the Machine even when there was so much choas of the pandemic Covid19 around the world.

They were keeping regular followup till the test was over and payment is made.After receiving report,I was continuously following for getting the payment receipt.No response.Past one week I am waiting for the same.Also,I got a message that if doctor consultation on phone is required,I can give a missed call.They will call back.For that also no response.Very unhappy on the service.

The best home healthcare service provider in the country. Present in major cities.

Nursing service was very good. Thanks and best wishes.

I have been interacting with Portea since past 3 years for various purposes for my father suffering from Chronic obstructive pulmonary disease, be it purchasing of portable Oxygen cylinder, Oxygen Concentrator or a respiratory rehabilitation. I had a good experience. But yesterday was a nightmare for me. As the BiPap machine stopped working, I enquired with many agencies to get one for rent. As the deal was fine with Portea, I ordered for one and as per their suggestion, I also shared my address. As the day started passing, I felt little skeptical about it. I tried calling them, what's app them but they never responded. It was already 24 hrs past my father was without BiPap his condition started worsening and I had to get him admitted in the hospital. I expected a courtesy call from them atleast to inform about the non availability of the item or the reason for nondelivery of the item. But till this last minute I never got a call from them.

Excellent service especially nursing attendants, Well trained and very much patient with the client's

first up all thanks portea for your support & care that helped me overcome from my illness......4 months ago i had taken nursing care from portea health care( bangalore) branch ..all in all good services,politie staff ,good customer care support.thanks for your love & support,you"ve always been behind me and pushed me to be the best that i can be , and i think i am as a result

Very unprofessional.
Customer support abruptly disconnected the call on enquiring about charges.

Poor service. I booked appointment for parent senior citizens at 8 am.

The agent was there in some other apartment..not in my address even after 9 am

The location was pinned in some other place for my address in The map used by portea which misguided the agent .

Hope it is being rectified.

Update:
Read the review. Understand the problem faced. Resolve it.

Instead of giving standard response.

Customer and Employee oriented organisation with good business ethics.

I have taken the lab test service for my family its a good service.They provide the lab reports on time as promised.

Service chanagithu ...
Olle physio services

Took lab sample service..got the reports very next day

My sincere thanks to Portea for taking care of my mother in a very holistic way. The response was prompt, the payment process is simple and all documents pertaining to my mother's case are available online for easy to view.

Pathetic customer service!!!
No response to emails and calls even after 3 days. Highly unprofessional.
Have taken a package for 10 sessions for physio. The first 3 sessions were terrible. They sent some junior who was really useless and use to finish the treatment in 15 mins instead of 60 mins. After writing to customer care 4 times, got a response and they sent a senior therapist.

In short, Avoid Portea!!!!

Appreciation for Praveen Reddy

I just wanted to express my profound gratitude to Mr Praveen Reddy (Physiotherapy) for taking good care of my father(Tarun Kumar Verma - POR682433) and for his patience and understanding during the rehabilitation exercise. He has always stood by my father side right from the first visit and to the moment. He has always motivated to reach full potential and encouraged & inspired to get moving again.

Once again, I want to thank him for being such a wonderful kindhearted care provider and for making the treatment bearable.

The paramedical person was not friendly,polite and approachable

One of the worst service provider. never ever go for portea service.
it is very difficulty to get reports and lot of delay

I have tried calling Portea's international number..no one answers. I hv left messages and it has been more than 48hrs- no response.
I hv been unable to reach 1800 number from outside india. Kindly tell me how to dial a 1800 number from outside india?
I hv sent messages on facebook to which they say they will call back and have not done so.even after explaining i am unabke to reach their 1800 number they r not helping me

Its terrible!!!!
I am in need to help parents and im not getting any help.

Very poor hygine..the technician did not wear gloves while drawing blood and he did not use alcohol pad to sterlize the area to be injected and did so on insisting it.....very disappointing.......

Extremely bad experience. My father is a cancer patient who cannot even speak properly. We have been harassed in such a way that cannot be explained. Everyday a new nurse come with zero experience. And they call these 18 years old nurse as trained . Moreover they absolutely donot communicate properly but are very prompt in coming home and taking money. I believe normal ayas are better than their so called trained nurses. They do not have sufficient manpower strength and are completely incompetent and poor in handling serious patients. They can only give hoardings and banners in the city but no quality services.

Shame on you Portea! Stop misguiding helpless people . Shut down immediately.

Absolutely incompetent.

Horrible experience. Absolutely unprofessional and should not be in the business which is to save life. Got a call after 5 days I contacted them for urgent medical emergency - by now person could have died. Shame!

Overall experience of portea services was amazing I will definitely suggest others to use.

The customer care executive and the field professional who came home to collect blood samples was highly professional. They are providing lab tests from Clumax which is the best among best in Bangalore and can be 100% trusted on reports. Will recomend you for all my contacts.

I would like to thank Portea for providing me lab services on time and helped me for hasselfree services.
The staff was too good and has a good knowledge and well equiped and the best part is the service charges are very affordable and cheap compared to other services.
I was very happy for availing the services and I wish I could avail it more in future whenever their is requirement.

Good Job Portea..
You are doing divine work by providing medical services at home..
Lots of Blessings to you..

I booked an appointment with a physio at 9:30am. I got a confirmation message also but he never turned up. When I called he said it had been cancelled even though I got no notification. I called the call centre and they said they'd try and reschedule the appointment if there was a slot available but haven't heard back from them. Really unprofessional behaviour.

Availed Lab service for my aged father. hassle free booking and easy access to self portal.

Very good experience. Booking appointment was very easy and doctor was caring and helpful. Thank you for the excellent service.

Very good service.
Full transperancy in every aspect.
No hidden cost. Quality wise it serves the best.

They have wondeefull services ,i have taken someof equipment from portea on rent ,they deliverd on time ,and they have mantained good hygiene to the product.. good work team all the best ...

Services and support are always top notch, my sister's family uses it always and are totally happy with the services

The worst of the worst . I would never recommend Portea for anyone. I recently availed service for Frozen Muscle , the therapist has done nothing just passed some artifical heat using some pad , and i didnt even see atleast 0.01% of relaxeness . He told me to take for 6 more sessions for complete recovery , rather i have done hotbag massage and manual massage which got recovered in 3 days along with some medicine.

Talking about ethics!!!
Their consultant come to my house treated my mother. Her condition deteriorated ,she can barely walk now. The consultant advised us to bypass portea and treat directly. And then the unthinkable happened in my house.I WILL NEVER BELIEVE ANY ON-LINE SERVICES AGAIN. Trust me for the first time, I felt somebody you don't know is coming to your house for treatment, and these startups , they don't even care to do background verification of their consultants. So its all your own risk, THINK AGAIN!!!

this Company is useless one, they use employees and they will not pay salary they are fake, I suggest no one should consult them, people who want to work in portea I suggest them not to do job in this, they will make you go for visits and if we ask for pay they won t respond.

Thanks to Portea in collecting my blood samples at home and reports delivered on my mail on time as promised

Good service & timely reports. I did face a few issues, but they were quickly able to remediate the same. I would recommend them for their excellent services.

We called the company requesting information about home health care for my terminally ill father. We were promised a home visit by one of their coordinators the next day at 5pm sharp. We cancelled all other appointments and waited for the person to arrive. Of course that person never arrived and did not bother to call us to tell us he wouldnt make it. We gave them the benefit of the doubt and decided to try again. When we called the 2nd day, the operator told us that there was no record of us having called them and we had to give them the registration information all over again. Once again we were promised a visit the next day and once again they did not show up! We should have given up by this stage but the service that they promised seem to be just what we needed so we tried one more time the next day. Yes yes, the operator promised, our coordinator will be there at 5pm sharp! You guessed correctly - the coordinator did not show and did not bother to call us to tell us he wouldnt be coming. I forgot to mention that in the 3-4 days all this happened, we were barraged by sales calls to our mobile and home phones by their marketing department.
The company is a complete sham...do not believe their slick website. I wouldnt buy chewing gum of them if that was what they were selling....and I certainly wouldnt put the life of someone close to me in their hands with this kind of service and attitude. Strongly advise you stay clear of this outfit.

We availed Portea's medical assistance service for my 92 year old grandmother today. She lives in Hyderabad but we could arrange from Delhi NCR! We were amazed by Portea's speedy response, deployment of staff and professional attitude. Of course the proof of the pudding lies in the care that the 24 x 7 nurses will give to my Ajji from now onwards. And I am sure that they will deliver superb and empathetic care round the clock :)

Portea service is really good. They gave timely help by providing a caretaker, a good nurse and medical equipments to my father who underwent a surgery and later on developed lung infection. They also arranged for daily visit of a doctor. Portea also arranged refunds within a reasonable time. There are some communication gaps between the ops team and the helpline people and there is scope for improvement. Also, help line people can be more responsive to customer queries. Overall, I had a very good experience with Portea and I would recommend people to go for their services.

Very bad experience..they won t response properly...I asked for female therapists they told we will provide male therapist..since female therapists is on leave still but they lied her schedules are completed ..they forced me to take male therapists really very bad....I will give zero rating

Pathetic service. Unreliable and absolutely shady business they run!
I asked for a nursing attendant (NA) for palliative care of my father. The team said they arranged for one. When they arrived with the staff at my house, the NA didn't have any company ID. I asked the NA for his past experience he said he has worked at a hospital for 2 months. When I probed further, he couldn't tell the name of the hospital he has worked for. Portea claims to send all background verified staff. When I probed further, they said it would take 48 hours to send the documents. Also, (since the staff had forgotten the ID card at home), it apparently would take them 10-12 days to renew his ID card! the staff wasn't with any uniform or Portea company ID. It almost seemed like they picked a random guy and brought him to us as NA. I am surprised, such agencies are allowed to run shady businesses especially in a field like healthcare. I will be raising this with the concerned authority very soon! Surprised that behind all the glamorous websites and call centers, on-ground execution of core service is managed so poorly!

Please do not use Porteo if you are looking for an appointment before 7:30 am. No one will turn up, even the contact details of the visiting staff will not be attended even after multiple calls. This is happened thrice with us, we faced this all the 3 three times when we wanted Porteo service. Even the office staff is not available for any support as their day starts at 8:00 am. While booking appointment they will give all assurance. Porteo doesn't take any action even if we give feedback to the incharge person. We were give traffic jam as a reason for not coming for an appointment at 6:30 am. In short - don't trust Porteo for early morning/fasting tests.

Very disappointed with the baby services and the management. Sulekha needs to know how to handle her client's in a more polite manner. Very troublesome.

Worst Exp I m cordinating with your executive regarding a Tie up with my company, But now they are not responding did not Expect this Kind of Services from you guys
Regards
Vinay

I booked an appointment for me and my husband. Someone called and spoke nicely and took all the details. I received an SMS saying that I need to pay Rs6000/- but there was no link. When I tried to call back, I was asked to go for chat. No one responded. I waited for almost 10 mins and came out. Thank God I did not pay money

I am waiting for my refund for the past three weeks. The patient even passed away in this whole period. The representatives are rude, unprofessional and even block your calls. You will be risking everything if you ever take their services. Looks like a fraudster company.

worst service ever. the doctor visit charges are too high and the doctors they send are not that qualified. Please dont go for portea. they dont even deserve one star rating. Pathetic

"Pathetic & Worst Service - Better to go for local labs nearby"

Lab technician does not know how to take blood samples he first took 4 tube of samples two from right hand and then left hand and started blaming on veins being smaller

Finally when it came to report different person report was uploaded and emailed.

Better go to local lab who would give better service

Wish there was a an option for not even a single star for rating this highly unscrupulous , highly disorganised and unprofessional organisation !!
This is what happens with these new fangled start ups, just wanting to create big business without any experience !!! You know it well.. they usually come and go...
I didn't want to waste my time detailing what went on with them but wanted you all to be BEWARE!
Even if it is for a simple path test! Your sample may not be stored properly as per the standards, mixed up with someone else's and finally you may not receive your report at all - your personal details would be misplaced of course - imagine your health details being passed on to someone else - Imagine you being assessed by your doctor based on someone else's reports ! Talking to their customer service is of no use and they would easily get aggravated when you complain.
Forget about getting a refund for deficiency of service and for the time wasted and harassment for something as sensitive as health ! Word of advice- Don't risk yours or anyone else's health and time with them.

Had asked for a nurse to take care of my father. They got some boy who would be approx 17-18 years of age. On the first night when my father was sleeping he got up and started scouting around for something in the drawers and cupboard, which made my dad wake up. Being paranoid of stealing something my dad was unable to sleep through the night. This is scary. Have discontinued the service immediately.