PC Alliance Review

I purchased a Large Monitor from the store and realized the power cord was faulty, (I had tested it with Multimeter), I also tested the Monitor using my laptop power cable, which worked alright. So I called them next day after work, telling the guy on the phone that I need to bring the power cord to be replaced. He basically told me that first I should test the faulty cable on another equipment to be sure it is faulty. I could not believe what I was hearing. I reminded him that I purchased the Monitor less than 24 hours ago. He insisted that I should use their faulty cable on one of my equipment. I told him that I am not comfortable to use a bad power cable on another equipment. He then told me with frustration that I should bring the whole lot back to store. and they need to test the cable and if it takes 2 hours then I should wait. And I said what if it takes longer he said then it takes longer. I tried to say that I only purchased this yesterday, but could not finish my sentence because he hung up on me. I called back and was told again to bring it back for testing. So I took the power cord (only) with my Multimeter to the store and tested it in front of their service man and had a replacement in my hand soon after. I did tell the service man that their sales people should not suggest to unsuspecting people to test faulty equipment at home.
Over all a bad experience for no reason at all. The shop is happy to take your money but once you are out of the door they don't want to know about you!, and they do charge extra for using credit card.
Their price is average, so I will think twice before going there again

A Waste of Time - The service is absolutely pathetic, the stock they carry is fine,knowledge passable, pricing ok - but the people skills of these entitled and arrogant staff is beyond poor.
I actually made the mistake of giving them a second try.... my bad NEVER AGAIN.

Do Not Go There. All salesperson there are very arrogant, especially Josh and Britt. Additionally, this store has no warranty for customer of all components offers at all. The price for PC components are higher by 10~20% compared with other local computer store. They will also trick you with ambiguity of the manufacture price and retail price. You will pay higher there for nothing certainly.

I recently visited this store in hopes to purchase my laptop. The product and price were reasonable and had no problems there. But the service is downright terrible. We waited for 10 minutes to be served yet, no one attended to us. I then had to call by phone to put the laptop on hold. The next day, when I purchased the laptop, I wanted to ask some basic questions. the man serving us ignored me and my father like he never heard us. I think they need to drastically do something about their customer service skills. I feel like they have a problem towards coloured people like myself. They are seem very rude, unapproachable and unhelpful.

Drove down from sunny coast to find out that the deal was over 2 days ago... But is still on the web site

Don't know how many times I've been here. I do like this location and have been here over the years for various items. Very friendly and helpful staff.

A generally amazing store. Great staff, amazing stock, good knowledge. Spent thousands of dollars there, intend to spend thousands more, amazing store with great service and great stock.

Based on my one experience shopping online with Computer Alliance I wish I could give this store more stars.
I ordered on Friday from QLD and it arrived on Monday in Melbourne, quicker than a Melbourne company managed to get a mousepad to me and I had ordered that on Wednesday.
Big thanks to Will for the top notch communication skills and for getting it shipped out so soon, the Huntsman Elite feels AMAZING.
Thanks again

Been buying parts and custom systems for years from this place great service and communication.

Awesome customer service, & l am very happy with the price of my son' s laptop

Very good! The guys here have helped me out a number of times.

Great place to shop, helpful and quality and at low prices. Highly recommended.

Charging over retail price for the 30 series NVIDIA cards. It's disappointing to be price gouged.

Bought the new Ryzen 3900x system
Absolutely love it.

Highly recommend buying from ca.

Ordered a couple of times, and always had excellent service and delivery. placed my most recent order this morning and received it this afternoon, super fast same day delivery to Brisbane. Superb!

Changed my review, my computer runs (which is expected from a place you bought an item from) however the after sales support is beyond bad.

I ordered a laptop with specifically a note saying if the item could not arrive prior to a certain date, do not send as I was overseas. Computer alliance ignored this and sent it anyway.

Following this they refused to refund me the money until the item had been returned (even though again it should not had been sent in the first place and I wasn't there to send it back), so the gentleman at the other side said he would put in a request to get it sent back.

A month goes by, no refund. I again question this and they said it must have fell through the cracks.

My reply was simple, why wasn't this chased up? And I got no reply. Again asked for a refund, this time they replied and refused again till they got their item back.

6 weeks past, still no refund, was paid on credit card, now I got hit up with interest. Lodged a complaint with PayPal, PayPal decided in my favour because computer alliance did not even bother replying to PayPal either.

Just avoid these guys if you do online orders.

PS My mother is still waiting on a reply because before this happened I recommended them for another laptop (3 computer) and she is still waiting for a reply also.

Have had a great experience with the guys here! Super helpful and knowledgeable. Also the communication is great.

Very good service, I go out of my way to always by my IT equipment here.

staff are a bit slow but good when msy / umart are closed on Sundays

Received fantastic service from Dave (I believe) who quickly followed through on updates to the service of my laptop. Top bloke.

Great store. Customer service is great. The product range is pretty large and the prices are competitive. Bought a Steelseries Rival 100 and I'm happy with what I've got. Will go back for my gaming needs

I went and bought a new mother bord and it had two bent pins and thay said you did that what a joke

The staff was friendly and helpful. There was minimal wait time. The store was well set out as well.

Ordered some drawing tablets for Christmas. Initially, things looked good and on schedule. Unfortunately, Couriers Please lost the package after an attempted delivery. Contacted courier and they tried but could not locate package. Quickly referred back to Computer Alliance. From there, Computer Alliance either did not react or postponed any reaction. Could not get any resolution and they were more than willing to wait for a courier audit. With time running out, I decided to escalate with PayPal. That is what made a difference. Just a few days before Christmas, the package was located and I went to pick it up. I had proposed before they found the package that they either give me a refund or ship me replacement product. They would not budge. The only offer they shared was to buy the product again (for around $1300) and eventually get a refund on the first product shipment. This whole situation was so unprofessional and almost made it so the presents were not ready for Christmas. I had been a loyal customer for at least 10 years with many systems bought with them. It is a shame but I have decided to stop using them. Not sure what is going on with the management. Had thought it was more about service than just they money. The warning is this: hope that everything goes well for your delivery. If it does not go well, be sure to use PayPal at the start and get ready to go through the process of issuing a complaint. Good luck.

Best place to look for all range of computers, PC components and price are fair. Services and sales staff excellent and friendly as long you know what your looking for and have open mind.

Just brought myself MSI Trident 3 Arctic and Samsung G70 32" and very happy with it.

Decent range of gear, takes a while to get served though.

A decent PC store, not as good as Umart for people who live near the city

Lovely team support and wide range made for a nice experience as a first time pc builder. I continuously have come back here for upgrades, and intend to do so in the future. Keep a look out on their website for the great flash deals they have.

They advertise they have stock and they don't actually have it. If need something on time ORDER ELSEWHERE. They admitted to reading and not bothering to respond to my message asking where the delivery was as it was late. When asked "so where is this item?" Answer: "they are looking in the shop for it but its lost what do you want me to do about it?" it had been four days surely they had not been looking for four days. Just con men. No responsibility is taken.

Bought a Logitech C920 Pro HD Web Camera. Got a great price, prompt delivery and expected product.

These guys built a PC for me and this thing is great, but I would go back for the sales team alone. I walked in about half an hour before they closed and my card wouldn t let me pay because it was over my daily limit. These guys waited for me to call up my bank, stay on hold for like 10 minutes, and change my daily limit. I was probably super annoying and that guy but they smiled throughout the whole process and even helped me carry my products out to my car. They re a great team and I couldn t be happier.

Just a shop full of fat nerds that are stupid and rude, horrible service

I have a lot of experience when it comes to buying PCs and peripherals and these guys are pretty good at their jobs in relation to advice etc. with their prices being on the average side. I prefer other more helpful, less stuck up providers but they are OK in a pinch. One warning however, they are really, really stuck on process, which is great until inflexible overkill takes over. I was given advice which resulted in me getting the wrong'ish' product, when I called the next day, their salesman was very helpful and resolved it for me. Yaay! I sent someone down to return the wrong item and pick up the correct items, there was a $5 difference which was supposed to go back on my card but instead they put it as a store credit. I rang them to say a store credit is no use to me but as my salesman wasn't there, they told me I had to call back next week to speak to him. I asked for the manager and I was told that the manager would not fix this problem. You read that right the MANAGER will not authorise a $5 credit to be put back on my card. I remember having an awkward experience years ago when I helped a friend buy an expensive kitted out rig from them. They got stuck up about something and were really inflexible and in my opinion, unreasonably so. So my experience has been that these guys are good only if everything goes according to plan.

P.S. Chris Ball was very friendly and helpful. Others should take lessons from him on how to speak to customers and how to conduct themselves professionally.

**Update Edit:
Was eventually given a full refund for the return of the ASUS monitor and have in turn upgrade the store from 1 Star to 3. Not sure I would return here but it does appear that store returns policy is a greater hindrance to the service department than the staff themselves. Would recommend making yourself fully aware of fault/ returns policies prior to purchasing.

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Stay away from these guys and ASUS monitors. Dodgy panel well within the warranty period. Do not trust the warranty periods this company will quote you, you will not get a replacement product unless it is within 2 months of purchase. It will be sent away and cost your own time and money. Need you monitor for work? Tough. "You should've bought a HP with 1 day service" straight from the service managers mouth.

Always show here for computer parts, great stock and staff are always friendly...

Bad service. After 25 mins of waiting they informed me that my item was not in stock.

The guys here were extremely helpful. The wait time was minimal and the price very fair.
Good selection of floor stock to browse whilst waiting.
Only downside is that the store becomes tight when crowded with people.

Great prices & service and full service warrantee, definitely recommend it for your next computer related purchase

Poor customer experience - asked if they would price match to save going to another store and was just blown off without even getting the full story.. Oh well, another sale lost

Amazing how fast my k70 lux arived impressive service fast an efficient sa

Competitive pricing without the impersonality of some other Brisbane stores. Staff are very helpful. While I was there, one of the staff spent the whole time on the phone doing after sales support and was very calm, patient and never once condescending.

The staff at computer alliance, from the manager to the service staff to the sales guys were all very helpful with a recent defective network product I bought from them which broke after many months. .... They went above and beyond in seeking recompense for me from the manufacturer with a happy outcome.

Slow service, didn't actually have stock of things listed as in stock on the website, then refused to sell me the few products I needed which they actually had on hand unless I provided all my personal information, they tried to argue that they didn't honour their legal obligations under consumer law unless I gave them my personal details. I walked out. Had ordered what I needed from other vendors within 20 minutes. Will not shop again.

Open Sundays and reasonable inventory. Downside is the ridiculous checkout out system asking for far too many details, doing far too much paperwork and taking way too long just to get the smallest of peripherals

I buy all my computer equipment from this company. They have everything at the best prices and the service is amazing. Recently my new MSI notebook had a system failure during a large update. I took it in and had it back working perfectly that afternoon. No charge of course. Keep up the great work - I will back soon as I need another Arlo camera foro my home security system. cheers Hayden

I have sent back my computer to computer Alliance for repair 4 times within 4 month after I bought it !! I hope this time , the management will take extra care of those endless problems. Otherwise , I must make a serious complain in Tribunal.

Great service, prices seem sharp compared to the budget "shoot me in the dick" bad service at Umart.

Wanted to replace old graphics card. Went in, asked for recommendations and he gave me a few alternatives, then I brought one. No problems here. In and out a happy customer.

Always had good service here. No issues.
However, i recently picked up my desktop PC that was in for an upgrade, got home, switched it on and it reported something along the lines of "CPU 0 fan failure". So i thought 'hack did these guys do now'. I shut down and opened up the PC and realised the CPU cooler was not connected to power at all, and on top of that the whole thing smelt of burning plastic and heated metal. A bit disappointing that they did not test it properly before giving it back. If I had ran it for a few more minutes in that state the whole thing would have been toast.

Amazing place with extremely knowledgeable and friendly service. Some of the cheapest prices in town. I will definitely be back.

I was a bit reluctant to visit this place after reading the reviews, however I'm glad I did. I went in on a Sunday and the service was the best I've encountered in a very long time at any retailer. The bloke that served me was courteous, helpful and thorough. It was busy at the checkout initially, but there were quite a few people in there at opening time along with me. The queue soon depleted after the initial rush. I'm pleased I decided to visit despite the reviews.

Phoned up to ask if they had a power adapter in stock. They didn't. Fine you can't stock everything, no problem.
What I have an issue with is that the guy on the other end of the phone then proceeded to try to convince me that no such thing exists, and that I need to buy a new PSU instead.
Suffice to say I hung up and ordered it on ebay. It arrived, works fine, and these goobers should stop trying to rip people off.

Ordered online and was able to pickup 20 min later.

Absolutely horrible staff... I mean... It was so bad that it's almost funny. The man at the front ensures that they treat you more like an infectious disease than a customer. I observed him scald an older gentleman for stepping outside his "COVID box". The man was clearly rattled and the staff member seemed to be enjoying the power trip far too much... That's no way to treat customers mate... Pull your head in.

I believe they make warranty returns deliberately difficult to deter you from exercising your rights under the ACL... And the attitude and tone from both sales and support is uncalled for. Though I'll give credit to Ben for finally coming to a workable solution for me. They want to have your part/system in a queue for 10 business days before they even look at it, instead of just booking it in for 10 days time. For a tech store... Surely they can manage a queue system.

This shop was good 10 years ago. I bought my first PC here in 2005. I like to support shops that are good to me but I'll be taking my business to Umart from now on.

David in the tech/repairs department is a genius. Able to fix an error with my computer extremely quickly and went out of his way to charge a minimal fee, despite the actual work required. Highly recommended.

An excellent computer store! Between Computer Alliance and Umart, you can get all the PC equipment you need at the best prices in Queensland.

We just bought a new notebook for my daughter, Chris, was helpful and made the purchase quick and easy. I have been a long time online customer, but to visit the store and receive better than excellent service, makes it worth the drive from the central west of Queensland.

Fantastic shop. Has everything you need. Great service

Service is good, but the price is usually higher than other retailers due to Brisbane's lack of competition.

The price are cheap and people are friendly. I love this place

Fantastic service department. Quick and helpful young guys. Highly recommended

Bought a custom made system from them, parts were decently priced, the wait wasn't to long and the computer was put together well with amazing cable management cheers guys.

Friendly Staff, Pricing is a bit high and during busy periods be prepared to wait inline for awhile. Going in store is like a candy shop, they have a lot of products on display so you can try before you buy.

Extremely disappointing service. Was supplied a faulty hard drive and sent back for refund/replacement.
On their receipt of the Hard Drive it was damaged by Australia Post, minor damage to the plastic housing but unrelated to the hard drive being faulty it self. During the journey of waiting for an answer if the Hard Drive warranty will be honored Computer Alliance advise that if it is not honored I will not see any refund and that I will bare the full cost despite the fact they have supplied a faulty product. Finally received resolution that the warranty will be honored however I am expected to cover the cost of the minor damage from transport; my complaint to covering their incompetence was heard and they decided to cover the cost.

Buyer Be Warned!

Friendly service and good prices. Free advice - priceless.

Much busier than I expected. Transaction was easy. I had to swap an item due to incompatibility. No issues from the staff. Prices were MUCH better than JB HiFi or anywhere else I looked. Check 'em out.

Busy computer store but they have enough staff. Bought a new system. Priced pretty well.

Ordered Sunday, delivered Tuesday, received quick reply to my ship-date inquiry. Couldn't ask for more!

WORST CUSTOMER SERVICE I have EVER experienced by an employee who was rude arrogant and non apologetic for his behaviour!! Management was completely useless! WOULD NEVER RECOMEND THIS PATHETIC EXCUSE OF A COMPANY TO ANYONE!!!!!!! DISGUSTED IN THE FOUL BEHAVIOUR DISPLAYED TO A CUSTOMER WITH MENTAL HEALTH ISSUES.
REPORTED!!!

Absolutely outstanding service and price, I ordered a CCTV system over the phone and in less than 24 hours it arrived at my home in Perth, Josh who I spoke too couldn't have been more helpful, it was a pleasure to do business with these guys, Thank you so much, very happy.

I have had excellent service from this company. Flawless. They were knowledgeable and efficient.

for all of your computer needs this place has everything

Always good service if you're on the ball with PC hardware, take my review with a grain of salt if you're a layman though, cause I'm not sure how they treat the average consumer. Only way to find out is to go there :)

Always very helpful and accommodating, knowledgeable staff and Friendly.