Vaughan Elphick

Review of PC Alliance

Changed my review, my computer runs (which is expe...

Changed my review, my computer runs (which is expected from a place you bought an item from) however the after sales support is beyond bad.

I ordered a laptop with specifically a note saying if the item could not arrive prior to a certain date, do not send as I was overseas. Computer alliance ignored this and sent it anyway.

Following this they refused to refund me the money until the item had been returned (even though again it should not had been sent in the first place and I wasn't there to send it back), so the gentleman at the other side said he would put in a request to get it sent back.

A month goes by, no refund. I again question this and they said it must have fell through the cracks.

My reply was simple, why wasn't this chased up? And I got no reply. Again asked for a refund, this time they replied and refused again till they got their item back.

6 weeks past, still no refund, was paid on credit card, now I got hit up with interest. Lodged a complaint with PayPal, PayPal decided in my favour because computer alliance did not even bother replying to PayPal either.

Just avoid these guys if you do online orders.

PS My mother is still waiting on a reply because before this happened I recommended them for another laptop (3 computer) and she is still waiting for a reply also.