Ryan Thierry

Review of PC Alliance

Absolutely horrible staff... I mean... It was so b...

Absolutely horrible staff... I mean... It was so bad that it's almost funny. The man at the front ensures that they treat you more like an infectious disease than a customer. I observed him scald an older gentleman for stepping outside his "COVID box". The man was clearly rattled and the staff member seemed to be enjoying the power trip far too much... That's no way to treat customers mate... Pull your head in.

I believe they make warranty returns deliberately difficult to deter you from exercising your rights under the ACL... And the attitude and tone from both sales and support is uncalled for. Though I'll give credit to Ben for finally coming to a workable solution for me. They want to have your part/system in a queue for 10 business days before they even look at it, instead of just booking it in for 10 days time. For a tech store... Surely they can manage a queue system.

This shop was good 10 years ago. I bought my first PC here in 2005. I like to support shops that are good to me but I'll be taking my business to Umart from now on.