Jeff Muir

Review of PC Alliance

Ordered some drawing tablets for Christmas. Initia...

Ordered some drawing tablets for Christmas. Initially, things looked good and on schedule. Unfortunately, Couriers Please lost the package after an attempted delivery. Contacted courier and they tried but could not locate package. Quickly referred back to Computer Alliance. From there, Computer Alliance either did not react or postponed any reaction. Could not get any resolution and they were more than willing to wait for a courier audit. With time running out, I decided to escalate with PayPal. That is what made a difference. Just a few days before Christmas, the package was located and I went to pick it up. I had proposed before they found the package that they either give me a refund or ship me replacement product. They would not budge. The only offer they shared was to buy the product again (for around $1300) and eventually get a refund on the first product shipment. This whole situation was so unprofessional and almost made it so the presents were not ready for Christmas. I had been a loyal customer for at least 10 years with many systems bought with them. It is a shame but I have decided to stop using them. Not sure what is going on with the management. Had thought it was more about service than just they money. The warning is this: hope that everything goes well for your delivery. If it does not go well, be sure to use PayPal at the start and get ready to go through the process of issuing a complaint. Good luck.