Kathy White

Review of PC Alliance

I have a lot of experience when it comes to buying...

I have a lot of experience when it comes to buying PCs and peripherals and these guys are pretty good at their jobs in relation to advice etc. with their prices being on the average side. I prefer other more helpful, less stuck up providers but they are OK in a pinch. One warning however, they are really, really stuck on process, which is great until inflexible overkill takes over. I was given advice which resulted in me getting the wrong'ish' product, when I called the next day, their salesman was very helpful and resolved it for me. Yaay! I sent someone down to return the wrong item and pick up the correct items, there was a $5 difference which was supposed to go back on my card but instead they put it as a store credit. I rang them to say a store credit is no use to me but as my salesman wasn't there, they told me I had to call back next week to speak to him. I asked for the manager and I was told that the manager would not fix this problem. You read that right the MANAGER will not authorise a $5 credit to be put back on my card. I remember having an awkward experience years ago when I helped a friend buy an expensive kitted out rig from them. They got stuck up about something and were really inflexible and in my opinion, unreasonably so. So my experience has been that these guys are good only if everything goes according to plan.

P.S. Chris Ball was very friendly and helpful. Others should take lessons from him on how to speak to customers and how to conduct themselves professionally.