Marco Garcia

Review of PC Alliance

Extremely disappointing service. Was supplied a fa...

Extremely disappointing service. Was supplied a faulty hard drive and sent back for refund/replacement.
On their receipt of the Hard Drive it was damaged by Australia Post, minor damage to the plastic housing but unrelated to the hard drive being faulty it self. During the journey of waiting for an answer if the Hard Drive warranty will be honored Computer Alliance advise that if it is not honored I will not see any refund and that I will bare the full cost despite the fact they have supplied a faulty product. Finally received resolution that the warranty will be honored however I am expected to cover the cost of the minor damage from transport; my complaint to covering their incompetence was heard and they decided to cover the cost.

Buyer Be Warned!