Ramtin Ghodsi

Review of PC Alliance

I purchased a Large Monitor from the store and rea...

I purchased a Large Monitor from the store and realized the power cord was faulty, (I had tested it with Multimeter), I also tested the Monitor using my laptop power cable, which worked alright. So I called them next day after work, telling the guy on the phone that I need to bring the power cord to be replaced. He basically told me that first I should test the faulty cable on another equipment to be sure it is faulty. I could not believe what I was hearing. I reminded him that I purchased the Monitor less than 24 hours ago. He insisted that I should use their faulty cable on one of my equipment. I told him that I am not comfortable to use a bad power cable on another equipment. He then told me with frustration that I should bring the whole lot back to store. and they need to test the cable and if it takes 2 hours then I should wait. And I said what if it takes longer he said then it takes longer. I tried to say that I only purchased this yesterday, but could not finish my sentence because he hung up on me. I called back and was told again to bring it back for testing. So I took the power cord (only) with my Multimeter to the store and tested it in front of their service man and had a replacement in my hand soon after. I did tell the service man that their sales people should not suggest to unsuspecting people to test faulty equipment at home.
Over all a bad experience for no reason at all. The shop is happy to take your money but once you are out of the door they don't want to know about you!, and they do charge extra for using credit card.
Their price is average, so I will think twice before going there again