Chatted with customer service to request a payment history for 2019. The agent stated that they could email it to me and I'm still waiting for the document to arrive.
Also, they referred me to my online account and when trying to access there I wasn't able to recall a payment history. Not sure if this feature is disactivated when you're no longer a gym member
Everything was explained clearly and in detail in regards to canceling memebership.
Communication was easy and transaction was flawless. Thanks for all your help.
I spoke to representative Colleen, and she was amazing. She explained everything, was very empathetic to the situation I was in. Thanks Colleen.
Needed to cancel an account that was unused for years. I was expecting it to be a painful process, but Alec made it super simple!
I would highly recommend this great company. They have great costumer service. I was able to get all the help I needed from Jesus. He was very professional and listened to my concerns.
Worked with whitney who quickly and in detail explained the balance I owed in a professional manner. She understood the issue I had and why my payments were declining and assisted in providing the information I needed in order to update my payment method as well as taking care of a few fees that were part of the contract. Thanks again whitney.
Brinley has done me a wonderful service today. He/she helped me clarify my membership policies and assisted me throughout my cancellation process promptly and efficiently.
Shannon was very helpful and my issue was resolved quickly!
Worst experience ever. Our credit card company sent a new card and number and we were working to update accounts we thought were hitting the card. We forgot about Vasa. The charge from Vasa bounced and when I went to correct the issue I was told they would rather I cancel our account, lose the revenue and patronage than correct the late charge.
So that's what we're going to do. Good bye.
I had an amazing experience with Paramount Acceptance, specifically with their employee, Lara. She helped me cancel mine and my husbands memeberships and allowed us to remove the $42 price guarantee fee on both of our memberships. That was huge for us and so helpful. We were so grateful to be able to work with Lara to accomplish what we needed to, and she was very willing to work with us and accommodate our needs.
Only good experiences working with their customer service team. Any problem I had was resolved free of pain. Especially appreciated the quick and helpful response from Shannon.
The best gym all over Wichita KS, and you can't find any cheaper price than VASA membership.
I was sadden to know they haven't expanded to TX yet.
Man the set up in VASA gets you in that Gladiator zone. When I walk in. My whole mental attitude change. I catch myself always becomong better. "Equipment Variations"
I have worked out there 5 am, also had afternoon sessions and my favorite late nights.
Whitney was able to help me resolve my account issues.
The customer service my wife Hokulani Pritchett received was excellent!!!
Awesome customer service! I was expecting a bit of a run around but Cameron was more than helpful!
Colleen did a phenomenal job helping me today over the phone. She was prompt, professional, and provided real solutions to my problems. Thank you, Colleen!
Liz and her manager provided great customer service. Good job and thank you for addressing my issue professionally!
I had the best customer service! I was thrilled and amazed at how nice and professional the young woman was on the phone! Very refreshing!
Had a really great experience working with this company. Emailed them with a question reguarding my membership and I heard back within less 24 hours and the my question was answered and taken care of right away!
Horrible Customer service. Card expired and still charged late fee. Will loose customer if they keep this up.
Brittnee was extremely helpful and kind. She was also very fast. It made a normally somewhat annoying experience go smoothly.
They were very understanding of my financial situation and helped me to have a great membership experience!
I had a little problem with my account and the service associate was able to help me in fast and eficiente way. I am thankful for her help. Great customer service
Liz was great to work with and did a great job helping to resolve my issue.
I have had nothing but problems with Paramount Acceptance since I opened my membership account with Vasa.
First the would try to pull my payment before the actual pay period date. I would call to see what was going on and be on hold for 30-45 minutes. This was for about 3 months.
Then it moved to me trying to schedule a payment and because they didn t take it out, I was forced to pay a late fee.
Now, back in September I called to cancel my account because that is what Vasa had told me to do to cancel. October comes around and they try to pull October s payment. I call to figure out what is going on and they say there are no notes or anything on the account and that I have to cancel online or in an email. I say this is ridiculous but whatever. I email them. Then November s payment try s to come out the next month. I call and they have no record of me ever trying to cancel the account and there is nothing they can do. I m forced into paying 2 extra months on a membership I haven t used in 6. To make it worse I was told that after 6 months of the membership, there would be no fee for cancellation. But now I have to pay for not only the cancellation, but late fees that shouldn t even be an option.
By far the worst company I ve ever had to deal with. The only thing positive was the costumer service rep I had to speak with on the final call. She was understanding and did her best to help me in anyway possible. While she wasn t able to rectify any of the situation above, it was her fault to begin with.
I originally spoke to a young lady who was very helpful as well. She looked up my information and noticed I was overcharged and was very professional and courteous. I then was sent an email with an amount I was unclear about and I spoke to "Tommy." He was amazing as well. He figured out the charges and even followed up with 2 phone calls to make sure that I knew my issue was taken care of to my liking. In this day and age where I really think there is little self accountability, it was really refreshing to work with two really wonderful people that actually went the extra mile to help me out. That is wonderful customer service. Thank you so much!
In the past, Vasa has made it difficult to cancel gym memberships and we have always paid a yearly rate guarantee fee for the tennis membership which makes no sense since the tennis membership is always the same price. Yesterday, I needed to cancel my tennis memberships and it was a very pleasant experience. The customer service person I worked with was very kind and helpful. Thank you!
Great experience. They take their time with you . Tanner was a very patient person . Thank you !
Rachel was super nice and was able to help in such a short matter of time! Thank you
Had a first time experience with finding a charge on our bank account. Was very concerned as the charge was listed as a gym expense. Rep from Paramount was so positive and helpful. Found the chvarge was actually a correct charge. Interaction was completely professional, warm, and respectful. Kudos!
The website for the Member Portal could be better. But the online chat service is fantastic and very helpful! I had every question answered promptly.
I just spent 34 minutes on hold and then they hung up on me!! I have tried to call 6 separate times and have yet to actually reach a customer service representative. I m starting to think they ve only got 1 person manning the phones and that person goes put to lunch every time I try to call.
Called to cancel and was told it was taken care of... the next month I get my membership charge plus a "year rate guarantee" charge. I called back and they said they had no record of me calling and actually require 30 days written notice. The lady answered all my complaints and questions with "It's in the fine print" and said "good luck" when I asked if I should try to dispute with my bank. Thanks for ruining my trust in joining a gym.
They were very prompt in replying to my questions that I had and resolved my conflict efficiently. I would highly recommend their services
Julia was very polite and helpful throughout the whole call.
I spoke with Lindsey and she was very helpful. I really appreciate all of her help with my account. Thanks for all your help Lindsey!
Great customer service! I sent an email about cancelling a membership and not even an hour later I got an email saying it was cancelled and asking if I needed help with anything else. Whitney was very nice and very quick with helping!
Shannon I.was fantastic and very thorough with my request! If I ever am back in the area, I will gladly use them again!
I requested help via online chat, all went great and all my questions were answered. It was very helpful to have this option instead of sitting on the phone.
Bunch of deceivers!!!!!! Stay away from these type of crooked business people!!!!!!
Rose with Paramount
I have had issues with the billing for several months and have called to speak with representatives a number of times. They were not helpful at all and told me that it was a bank problem. Rose actually took the time to go over everything with me and found that the expiration date was changed and was an invalid date. She got me taken care of and got the return fees reversed. Thanks Rose!
Bonnie was great and very helpful in answering my questions. She was very professional and was very knowledgeable.
they are terrible, dont join world gym, no committments no kidding but yes they are kidding.
you have to send certified email to cancel membership and it can take upto a month.
they are the worst DONT join WORLD GYM
this company is worse than golds gym be aware of the tactics to screw u , cancel the auto renew way before or u wont be able to cancel , worst company i deal in my life , no wonder the reviews are really bad and the rate or score is too low
today i have a call from this company and they just said they are a 3er party company anything u need to do call the gym , and the gym direct u to them , thats a joke , dont even try , just research about this 2 companies
Excuse last post these guys are awesome!!!
Costumer service is great!!!
Robert is awesome!!
Was assisted in a friendly and understanding manner. I feel very confident in the advice I was given and look forward to resolving my issue.
These people dont till you the hiden feeses they will apply.
The worst customer service I have ever experienced with any company I've ever dealt with.
Paramount responded quickly and was very helpful in getting my things taken care of. Lexi was very pleasant to work with. Thanks for the great customer service!
A lot of the time it was almost too busy and there were not enough machines but I really liked this gym overall
Shannon was so great and very helpful. She fixed a problem I didn't think was fixable! She was also super friendly! Thanks for the help!
Rachel did an excellent job answering my questions. She was courteous and patient! Excellent customer service
The agent who helped me was exceptional he provided all the information requested and then some. I wish the Vasa experience was as good as the Paramount experience. VASA (VanWinkle) is filthy! This may be the wrong forum to voice complaints. However, if Paramount management is as good the agent I spoke with then I m sure that you will voice my feelings/concerns to the VASA management group. Thank you for the helpful agent. Great customer service!
The employee that assisted me was helpful. This one start is for her. As far as this company it's full of scam after scam. I called the gym I was with to cancel Membership since I'm Military and PCSing and was told you have to either fax mail or call these people to cancel. So I call and turns out I have to mail a cancellation even though I was never told there was an auto renewal nor was I informed I had to submitted ONLY by mail a 30 day notice. Like this place is ridiculous... maybe get with the new age of email and fax,
Rachel was very understanding and helpful of the situation which is vital for customer service!
I would like to give a Well deserved thank you to Bonnie, in CS she has been a inspiration and a pleasure to work with, after struggling with 2 other CS agents, Bonnie finally listened and heard what I was saying and then explaining how too go through the process
It only took a week of collecting information and getting it back to her for my situation to be completely resolved, she even looked at my deceased son's account to make sure that it was taken as Well
I gave her a personal thank you, but wanted everyone to know that, she is a fantastic CS agent and a pleasure to work with
Once again thank you Bonnie GREAT JOB
Linda ONeill
Bonnie helped with my issue in a very timely and professional manner. Would rate more stars if I could.
My mistake caused the mix up, but Kerri was friendly and helpful and the problem was sorted out and fixed in a matter of seconds. Easy peasy.
A super helpful guy named Chris assisted me on an issue I had. Thanks for your help my friend!
Great customer service experience. Shannon was on top of things and handled my request within minutes.
I highly recommend Paramount Acceptance. I had an issue and Lexi with customer service helped me out. They are very quick with handling any issues you might have. Great customer service!!
This customer service support team are spot on for helping their customers. They know the right questions to ask to get to the root of the customer issue/s as well as then being able to give the correct answers and advice. They do deserve the 5 star Customer Service Award. Thank you so very much. :-)
I'm very impressed with how polite and kind the customer service was. Tanner (the rep that answered my call) was very professional and efficient. He was very competent and was extremely helpful, these guys are great!
Received great customer service from the rep helping me today
They gave me a refund in a situation which they should have. To be honest, I was a little surprised with Vasa s track record.
Very helpful and , stayed on the phone until the situation was taking care of. Great Customer Service Team
When I called they were very helpful and were able to take care of my problems without transferring me over and over again.
All of my questions and concerns were answered in a quick and professional manner. The rep was very helpful .
THE WORST COMPANY I'VE EVER HAD TO DEAL WITH!!! I was automatically Renewed a membership for a gym that has been closed for over 8 MONTHS!!!! trying to get anyone to help me on the phone has been such a hassle!! No one in the call center can give me an answer in regards to ANYTHING! I've sent Multiple emails to try and cancel and NO ONE has reached out. Girl I spoke to on the phone found my email but told me "It wasn't specific enough" so that is why No one replied to it but they also failed to inform me about the information that had to be on there the first time I spoke with someone. When I asked to speak to a manager they put me on hold for 15 mins to tell me no one could help me best I can do is email! But they don't reply to emails! All I want to do is cancel the membership I didn't agree to and be refunded!
Shannon was very helpful and did an excellent job helping us with the tasks we needed accomplished. Thank you again.
The guy I spome with was very patient and helped me waive my fee.
I had an issue with them billing me durin a freeze and I called three times to have it taken care of nothing changed. Today I spoke with Alisa who fixed the problem and called me back. She did a great efficient job.
Easy to work with. Returned messages quickly. Professional and personal.
Sophia Was great in addressing my concerns. She was also very quick to help! Thank you!
My experience has been exceptional.
I called Paramount because I needed to cancel my membership but when I had to cancel, the ending amount was not adding up to what I expected. When I called, I got to speak to Jesus, an outstanding representative, who I explained my situation too. I had been misinformed when i opened up my membership. I got charged with an annual fee and in order for them to waive my fee Jesus needed to speak to his manager who was in a meeting at the time. Jesus promised to call back, to which I was skeptical, but surely enough he gave me a call back the next day as he has promised. In the end, my fee was waived and I had an exceptional experience. Super convenient and effortlessly.
I want to thank Jesus for being so professional and pleasant to talk too over the phone, he sure went out of his way to help my needs and his manager for being nice enough to waive my fee.
Vasa Fitness is amazing! I cannot wait for them to expand and provide their services all over the US!
Jessica was super sweet and helpful, she did more than expected to help.
Received great customer service, my issue was resolved quickly and courteously.
I have spoken to Ivy a few times over the past several weeks. I've had my share of dealing with miscommunications and even late bills in the past, and never have I spoken to someone who comes across so professional and polite. I am currently dealing with cancelling a gym membership- which is always a nightmare. Instead of being condescending or harassing (or downright rude like "bill collectors" often are) Ivy has been a pleasure to speak with. She's been understanding of my dilemma, and has given me valuable advice to correct it. I can literally hear her smile through the phone- and that's an incredible skill to possess when working in customer service. If You have to deal with the inherently unpleasant ordeal of sorting out a debt, Ivy is who you want on the other end of the line.
I called in to gather information about two different accounts, and spoke with Selma. Selma was extremely courteous, professional, knowledgeable, and kind. If Selma is to get some recognition for her skills, I highly endorsed her. She deserves it.
Vasa Fitness has great customer service and the Rock Star leading that pack is Bonnie. She went above and beyond her duty of to help me out. I have never felt more valued as a customer. Thank you Bonnie, you're greatly appreciated here in Greeley, CO by me!
Shannon took care of my concerns quickly and professionally!
The agent that I dealt with, Shannon, gave me great customer service.
Christina was awesome and I love Vasa. Great gym, good people, and great customer service!
Paramount Acceptance, Vasa fitness, and Vasa fitness service team is one giant circle of garbage. Do not expect help or anything to be fixed by the wrong doings of Vasa fitness
Bonnie did an amazing job, knew exactly how to help and got it done quick.
I have been on hold even as we speak for 35 minutes. Their service says to leave a message which I have done and have never received a return call.
Their service is horrible,
Who knows when I will get through to ask a questions about a charge on my account that I don't believe to be accurate.
I think Paramount makes this so painful that people just hang up in frustration.
It;s ridiculous, wrong and unethical
Les Barber
Les Barber
My question was answered within 24 hours and with clarity! I was very pleased with the kindness and efficiency.
Jose was very helpful with assisting me! I appreciate his help
paramountacceptance.com
