Paramount Acceptance Reviews

Brinley was very efficient in helping me to cancel gym membership! This 5 stars only for Brinley!!!!!

Great custimer service!! she made it so easy for both our accounts ( wife and me ) she even corrected some few issues with billing and was able to freeze our account for few months as requested, I just forgot her name but my call was around 11am Feb, 04/2020, I wish everyone could be like her, a good listener and problem solving, great attitud !!

Great customer service through chat! Got everything I needed right away and didn t have to wait on the phone

They go above and beyond I called to cancel the guy was so professional and really helped me out I ll definitely recommend it to everyone

worst gym and customer service ever their fees don't make any sense wish their was atleast a 4 day grace period like other companies rip off with the contract say one thing then another cant's wait to be off my contract never answer my voicemails or get back to me so far has been my biggest mistake working with them.

I was so impressed with Sterling. 2 weeks prior to speaking with him, I had contacted Paramount to cancel a gym membership that had been purchased from 24hr fitness by Vasa (who Paramount represents). On the previous phone call the agent had promised to cancel the unwanted membership and to have my fees refunded. That agent DID NOT DO what was promised and 2 weeks later Paramount again debited my account for Vasa membership fees.
When I called this time, I got Sterling - he promised to resubmit my cancellation request, submit my fees for a refund and call me back when he saw those things were done. STERLING DID ALL OF THOSE THINGS!!!
I full expected to receive no cancellation, refund or call back, but STERLING WAS A MAN IF HIS WORD!!! Not only did I get a cancellation notification that same day, but I also got a call back from Sterling!
Sterlings integrity is SO RARE in customer service and he should be commended for his character.
I would hire Sterling to work for my company and that says a lot!
Thank you Sterling!

I had a great experience with paramount. They work great with me as customer. I definitely recommend them.

Julie was awesome help on the phone with my membership cancellation

BONNIE was awesome today! Took care of what I needed quickly and professionally!

So this review is for Tommy. I'm pretty sure he gave me a last name, but I just don't remember it. Although we didn't find a solution to my issue he was very patient with me and also gave me great advice. He also just listened to me which was enough to make me feel less frustrated with my situation. I know paramount couldn't solve my problem, but at least Tommy tried his best to at least listen to me. He did help me by sending me a link to my contract. So thank you again Tommy!!!

Liz was very helpful and was able to resolve my issue with my account.

So the guy I worked with, he didn t me his name, but he was a very helpful guy. He understood the situation at hand and was very courteous and helped me get up to date with my membership.
Thanks paramount.

Bonnie helped me and was so kind of helped so much through each step.

Amazing staff! Fast and professional, they helped me with everything that I needed and I would like to give to them 6 stars.

Steve was very nice and helpful in resolving the issue with my account. Thank You Steve!

A $20 "bank fee" for my payment not going through? Plus a $7.50 to recharge? Ridiculous. A decline is a decline, it does not cost anyone anything. I just got an updated credit card and I feel like I'm in huge trouble. I've sadly had to deal with them for years with 2 different companies and I seriously am considering canceling my memberships so I don't have to deal with Paramount! The girl was sweet on the phone, but a nonsense policy can't be overlooked by a nice employee.

They were very pleasant and professional to deal with love vASA

Paramount was very receptive to my needs in dealing with an issue. Thanks!

Paramount Acceptance is a fraud. they break there own contract and harass clients over things they themselves are negligent for.

Very understanding and helpful of the situation. Just waiting on the final outcome of my request.

The wait was not bad, and the customer service was excellent. No complaints.

Michele was very calm and quick to get things fixed for me. Somehow I had put the wrong amount in to be paid. I was a little snippy and irritated and he remain calm and told me he would research it and get back to by the end of the day. I really didn't expect to hear back that day but 2 hours later it was fixed and my money on its pay back to me

Had to call to update payment information. They answered very quickly, and remedied the problem even faster. Robert was the operator, he was very helpful and courteous.

I recently reached out to Shannon about my personal situation at home & informed her that i regrettably jad to cancel my personal training sessions because of it. She was very helpful through the whole process & kept in touch with me throughout all of it. I really appreciate all she did for me & would highly recommend anyone needing assistance in this area to contact Shannon. Thanks again for all of your help.

Paramount Acceptance has great customer service. When I needed to cancel my gym membership, their response (via email) was swift, professional, and provided very clear information. Bravo!

Great assistance with canceling my gym membership through this company. Took them a few days to process my request, but Feliza Martineau was pretty good with explaining everything and responded quickly.

Whitney was exceptional! Took care of a billing problem quickly and efficiently!

Very good costumer service. The agents are very kind and trained to handle your situation in the best way to fit your needs. They were even able to help me refund a fee for my convenience. Super helpful!

Callene, was very helpful she went over and beyond to get my issue resolved. I am very pleased to be assisted by her and I hope the company recognizes her diligence, great customer service.

Folks were super helpful & responded quickly to assist with my needs

Very polite and willing to go the extra mile to help out! Also really great at answering questions

I ve really just started but every step of the way so far has been so encouraging and doable! Tanner that helped me today was really patient.

Julia was an angel! Took care of me in an uncommon situation (Military Orders). She was really knowledgable about their policies and could handle my issue with confidence while being prompt. Thank you Julia for taking care of me.

Excellent customer service. Friendly and to the point.

Very easy and helpful in helping me fix my payment method.

The agent that helped me with my payment was excellent!

My 5 Stars are only for a communication through e-mail with Shannon and she was really nice, helpful, and got me what I needed in a fast paced manner.
I have no affiliation with the company in UT I live in Colorado Springs and am using the VASA fitness here.

My boyfriend has had a horrible time canceling his gym membership. Good luck trying to get customer service. I have been on hold of 1 hour and 6 minutes last I looked. Trying to cancel this gym membership since moving out of state has been a nightmare. The contract that is now completed. He has been paying for something he cannot use and they have billed him during the stay at home orders! He left a message a month ago and they never returned my call. Staying on hold or leaving a message as they suggest (they will call you back) doesn't seem to get any results! Bodifi has not been any help either. Horrible, it feels like entrapment.

Sophia was a great agent to work with. She answered all of my questions and was very friendly and professional.

Tina was very helpful and friendly helping me set up new billing info!! Thx

Bonnie was amazing and helped me out a lot and was very understanding.

why the hell are they calling me for vasa fitnes, its 17 dollars a month, all they have to do is withdraw the money

Bonnie helped me resolve all of my issues.
Thanks.

Great customer service! Bonnie was friendly, efficient and very helpful. Thank you!

Called customer service on March 5th 4pm to cancel my gym membership got all the necessary information on how to go about the process, got a conformation email the next day addressing my request, March 7th for another email confirming my request was process and if I had any concerns to not hesitate to contact customer service. Simple, quick, and pleasant. Thanks

Happened to look at the card balance and saw that I received a charge from Paramount Acceptance for $70.20. Don't understand why? My gym membership is $21.42 a month. I will be calling tomorrow about this.

I needed assistance getting some account information straightened out and Liz promptly got me squared away!

Brittnee was such a great help when it came to cancelling my Vasa membership!

Whitney was the customer service rep who helped me with my account issue via e-mail. She was very patient, kind, and understanding in helping me figure out what was wrong and how to fix the issue. She did a great job and I felt like she truly cared about me and really wanted to help me out. And she certainly did! She deserves praise for her outstanding customer service and a raise as well! If I ever run into any other issues in the future, I'm definitely asking for her help. Well done! Way to represent your company!

Brinley was very helpful and extremely nice- Great customer service

The representative Answered my questions and fixed my issues in a matter of seconds.

Great customer service. Friendly staff and willingness to help with any billing issue you may have.

Parker and Steve were helpful when I contacted the company

They have a quality service team, Shannon was really good

I should have know better to sign up with Vasa. Since they work with Paramount acceptance. I have dealt with them before. With lifestyles 2000 and golds gym. WORST Customer service. AVOID doing business with ANYONE Associated with paramount acceptance. You will NOT be able to cancel your membership with any ease. You WILL pay cancellation fees. I WILL NEVER DO any business with any company that employs this company for billing. Its too bad you cant just sign up for a gym membership and have a good experience. Be sure to know that you WILL be sorry if you do.

I worked with Liz, and she was SO nice, accommodating, and helped me solve my problem while also making sure that I didn t have to pay more for a membership than I should! I was so so impressed, thanks again Liz!

Although there was some mix up in my cancellation, customer service was great. Bonnie was quick to let me know I hadn't finished the process and helped me out.

Ryan was very helpful. He took the time to listen to me and was quick to offer a solution to my problem. I wish all service reps were more like him!

The individual who worked with me was very professional, got the charges removed from my account and put up with my frustration and irritation while remaining courteous the whole time.

Worked with Shannon who responded quickly and professionally to find a solution! Thanks Shannon!

I spoke with rep Jose about an extra fee that I wasn't aware would happen and he was very respectful and helpful to me. Very pleased!

I was nervous I would undergo some of the horror stories to cancel my gym membership as I had some online complications to cancel; however, I could not have had an easier experience than when I called Paramount Acceptance to fix the problem. I talked to a customer representative, Valerie, who was extremely nice and quickly resolved my problem. It could not have gone any better and I am extremely satisfied with their customer service.

I recently needed to end my month, to month agreement. Stephanita at Paramount Acceptance was extremely helpful and accommodating.

Very well professional and great service. Wait time was less than a minute

Ed helped me cancel my gym membership. He was very helpful in walking me through the website and ensuring that I had the correct information to complete the cancellation process. I especially appreciated his friendly personality.

I work out at VASA Fitness, and never had a problem with billing, till my new debit card came in the mail. I got it just before my card gets charged for my monthly membership. Well......i didn't get a chance to update my VASA account before my auto payment date, and got charged additional money to my membership for the month. I was extremely upset, it was a total accident. I talked to a few other members at the gym if they had to deal with kind of thing before, and all i kept hearing was how bad it is to deal with Paramont Acceptance. I called Paramount, it was hard to get through at first, but did get a call back from them. To my surprise a wonderful lady named Sally, who called, was more than helpful and understood my situation. Long story short Sally was able to get the charge removed from my account. I normally never leave reviews, but Sally turned my awful start of the week to an awesome end of the week. Thanks again Sally for all your help, you went above and beyond to make this guy happy.

I would like to make a comment concerning my call into Paramount Customer service on yesterday (Jan 7th) I received a representative by the name of Noelle P. she was awesome! Very attentive to my request and did a wonderful follow-through in completing my request. She went above and beyond my request...TY SO much again Noelle, keep up the excellent work!

10+ phone calls, on hold for hours, two emails, and zero response. Is there literally nobody working customer service? Just take my phone call, that s all I m asking.

Worked with Liz to update a payment method today after switching bank accounts and she was so helpful. Grateful for people who are willing to listen and assist when life gets hectic and forgetful.

Stephanita was really helpful and was patient with listening to my situation and offered me a solution to work through the problem I was having with my billing. She seemed focused on helping me resolve the issue. In the past we have had not the best service from Paramount but within the last 6 months it seems they are getting better.

The tech center responded to my email request for assistance immediately and was able to solve my problem. The entire transaction was fast, courteous and efficient.

Bonnie was great! Helpful, and fast. Helped me cancel an old account and set up a new one.

Brinley was so helpful today on the chat. She answered my questions and helped solve my problem.

The woman I spoke to was very nice. She handled my situation quickly and efficiently.

Bonnie made my cancellation experience quick and easy!

Enjoyed talking to Angela! She was fantastic with helping me with my billing questions! Definitely a great customer service experience! Just be friendly and they will too!!

Just wanted to give Bonnie a very big Thank you!!! Thanks for helping me take care of my membership needs. You helped me in a big way, Bonnie provided me with great customer service and that something that can not be taught. I believe you either have it or you don't. Keep it up Girl!!

My on-line agent Maddy was able to resolve my issue quickly! The tone of her communication was friendly and left the impression she was interested in helping me. Thanks Maddy for the great customer experience!

Bonnie was great to work with and very helpful with my request. I appreciate her time and effort.

Agent was kind, easy to understand and very helpful. My problem was solved and I was given information to better my account.

My questions were answered and my request was quickly resolved. This is a top notch business to work with.

Customer service helped me solve my issue in less than 10 minutes and was very professional in the process.

Shannon I. was very helpful and got our account closed out without any problems. Great job and great customer service. Thank you!