Paramount Acceptance Reviews

Customer service was excellent,and quick.thank you!

I contacted customer service to cancel my membership and Brinley processed my request very quickly! She replied to each email very quickly. I was very satisfied with the great customer service.

They were very quick, and smooth on assisting me in help with my VASA account do thay I could work ot the same day!!!!

Excellent and prompt service! I called to have my gym account frozen, as I will be serving away from home with Americorps for several months (and naturally wouldn t be able to use to gym I normally frequent). Automated line stated I would receive a call back as soon as a rep was available, and 2 minutes hadn t passed before that call was returned!
Nancy was very prompt, professional, and friendly with her service! She provided additional details to ensure I was informed about the minutiae behind my freezing my account and suggested I write an email to the CS team to ensure my request would be met with priority. Thank you very much, Nancy!

These guys suck! Sent my email of cancelation and they didn't cancel it and took money out of my account

Jenn, so very helpful, as was Leann at mg home gym on 32nd,St, Phoenix. I love VASA.

I spoke with Xandria and she was very polite, professional, patient and helpful. We cleared up my concerns very quickly.

Unfortunately had to cancel my membership. However the gentleman who helped me was super friendly and very understanding about my circumstances for canceling my membership. I definitely will be back in the near furture.

Very polite and courteous. Professional and prompt.

Even when Vasa was Gold's, Paramount was difficult at best to deal with. Our contract with Golds was automatically renewed, and now we are being told that that same contract is still valid, even though the gym is different. Fine, there was probably something in the fine print that said contracts are enforceable even if Gold's was bought out. Ill accept that.

Two things. This month, our bank screwed up ROYALLY and denied payment on the auto pay for "insufficient funds." The funds were actually there, and we sent in our bank statement showing that there was WELL enough to cover the monthly dues. And yet, all in one swoop, the fees and dues came out. When we called and asked about it, we were told our bank statement wasn't enough proof.

I am so over being gouged. I wanted Gold's/Vasa to be a positive change in my life, but instead, thanks to Paramount, it's been another pain to deal with.

I need the appropriate information to make sure that our contract does not auto renew. I would also like the information needed to take my account off of auto pay. I will log in to a site, mail in my payment, WHATEVER it takes to make sure that I am in control of the payment and not electronic devices in between. I also sent an email from the Paramount website requesting the same information. And I would SERIOUSLY like to see a refund on the late fees charged this month. This was not our error.

I had a great experience with them. I called to sort out a few things I was confused on and they were helpful and very kind.

If I could not give a "star", I would. I cancelled my gym membership with Gold's gym AND the trainer at the end of the term - exactly as they said I needed to do and I am STILL being charged $45 a month! I called in numerous times and was assured that I "wouldn't be charged next month and expect a refund within a month or two". Right! This is the worst company I have ever dealt with. Ever.

Great experience, prompt response, and very professional. Kudos to Bonnie for all her help!

Brinley processed my gym membership cancellation quickly, answered my questions promptly and was very professional.

Want to give a zero star review. Have not been able to get in touch with anyone about cancelling my account and they have continuously gone into my bank account and taken out money despite me not going to any sessions and trying to remove my bank details from the site.

DO NOT EVER USE THIS COMPANY.

Disgusting tactics. In a financial bind with my VASA account. Instead of resolving it with me they throw it to a law firm with personal training account and add about another $100. Thanks again for the wonderful help you've provided and putting me and the fantastic customer service you've provided. Nothing has changed between them and Golds gym different name same dirty tactics.

My experience was awesome they helped me discontinue my membership at vasa they waved my fees and 30 day notice ,they were very understanding and thoughtful of my situation ,thank you!

I like the people who are on the help line. They re kind and helpful. However there are way too many fees. Sometimes it takes a month or two to know what membership you need. Startup fees, annual fees, membership changing fees, fees to attend different Vasa s. Enough with the fees. You re taking advantage of your patrons.

The lady s name was Jen and she was very kind to me when I wanted to cancel a membership. She made sure that I was able to not pay another month of a membership I wasn t gonna use. She was very kind and it didn t take long on hold!

I've heard horror stories about cancelling a VASA membership, well I'm here to tell whom ever wants to listen, MY experience was awesome. It took longer to find the website than it did to actually cancel my account. Hassel free, and friendly customer service. Until next time VASA.

I HAVE BEEN WITH PAC FOR OVER 5YRS AND THE SERVICE HAS BEEN GREAT. MY BANK CARD ON FILE EXPIRED AND THEY CHANGED IT WITH NO PROBLEMS AND WAIVED MY DELINQUENT FEE.

Awesome service. Extremely friendly and helpful staff.

Shannon Ihnen got back to me quickly when I had a question. She gave me an accurate response, and she was very polite.

I had a call from Emily who sounded great on the phone, she was very helpful getting my account where it needed to be. Great customer service!

I reached out to have my personal training sessions cancelled for myself and my husband and I heard from Andrea and she was fantastic!! She took care of it without any hassle and has been very responsive, communicated well and was very professional!! Thank you so much for taking care of this and we LOVE Vasa!!!
Jersey

Stephanita was very helpful along with two other representatives that I talked to. Very professional and friendly! Thank you!

Great customer service! Bo did a great job in helping me fix my VASA plan to the way that I wanted it. Thanks!

Had and issue with billing they got it fixed right away with no extra fees. Did a great job

Someone picked up immediately after I called, practically no queue wait time.

The person was really nice clear and direct in helping me out

Definitely one of the top customer supports out there!

I give ZERO out of 5 stars!!! I COMPLETELY AGREE WITH ALL THESE NEGATIVE REVIEWS!!!!! I have a gym contract I wanted to cancel due to not being able to attend the gym as I thought I woulD. I was told I COULD NOT CANCEL MY CONTRACT UNLESS I HAD A MEDICAL EXCUSE, OR A LEASE SHOWING I RELOCATED TOO FAR FROM THE GYM. What does ANY OF that have to do with MY GYM CONTRACT!!! Why does any upstanding company care about a customer's REASON for canceling. IT'S OUR MONEY!!! That makes them look greedy and very unprofessional! So, after they deducted my money for an entire year where I WAS NOT ATTENDING THE GYM, I finally got a Dr's medical excuse.......would you believe the representative then told me it was not in my contract to use a medical excuse unless I was a part of the gym's TRAINING PROGRAM. WHAT THE HELL DOES THAT HAVE TO DO WITH ANYTHING!!!! The representative named EMILY said there was no notes showing I was told I needed a medical excuse. I'm sorry, but, it is not my problem that YOUR representatives did not keep good notes. Why would I call repeatedly unless I was told this??? So I asked Emily for her supervisor, she tells me she is the supervisor (classic denial statement). I said, you are not over this entire company, who is YOUR supervisor, or give me the number to your headquarters. With an attitude, she proceeds to tell me she will email the gym and see if I was on the training program! I said I don't trust you to email, let's call them on three-way. Ms. Emily the supervisor says, they don't like me to call, they only like me to email them. But....Your....A.....Supervisor.....You....Should.....Be .......Authorized....To......Make.......Calls. I say that's okay, I will call the gym myself. The young lady at the gym had the UPMOST PLEASANT CUSTOMER SERVICE AND SHE CANCELLED MY CONTRACT SIMPLY BECAUSE I ASKED HER TO RIGHT THERE ON THE SPOT. Hello. Ms. Emily of Paramount Acceptance and everyone what works there, you need to call this young lady from the gym and get on her TRAINING PROGRAM FOR CUSTOMER SERVICE!

It was a pleasure dealing with your agent today. He was easy to connect with and very professional.

The nice women I spoke on the phone with was very helpful, I would give her alone 5 stars but I do not like or trust this company.

I was locked out of my Vasa Fitness account and Sophia helped me log in and make updates to my account very easily.

Bonnie was very prompt and professional with her responses and took care of my requests without any hesitation. Would recommend her for future services. Thanks, Bonnie!

Whitney was amazing handling the questions i had and requests. Thank you again!

Bonnie was incredibly quick to respond and understand my situation and got everything taken care of over email within a matter of hours. Great service!

Bonnie was very helpful and quick to respond to my needs. Thank you Bonnie!

Talked with the nicest lady! She went out of her way to make sure I was taken care of and my needs were satisfied! Next level costomer service!

Very exceptionally customer service skills! Easy help online

This company is absolutely AWFUL!!!!! Zero stars is more than they deserve. To have an agent put me on hold multiple times, only to tell me that there is nothing that they can do on their end....that's terrible customer service! What kind of company will start a renewal before your original contract is completed? Why would anyone agree to pay 2 months at the same time on 2 different contracts? SUCH A SCAM!!!!

I'm in Decatur, GA and was with the gym Ladies Only Total Fitness. The gym abruptly closed several weeks ago. I've informed Paramount about this situation and that I was going to cancel my membership. They've informed me that because they haven't received anything about the closing yet, I will still have to pay $33 again in order to cancel. That's a bunch of BS. If they didn't have the decency to notify us as members three weeks ago, why should they have the right to get my money without the return of the services. I'm calling my bank and making sure they can't get anymore money. This is some BS!

customer service is excellent they were able to help me right away.

Dealing with these people are a joke!! Not to mention I just called in this morning because I accidentally forgot to change my card number with them and was charged a $7 "retry" fee. Who knew it was so difficult to retry a credit card. These people are straight up crooks there is nothing else to it!

Julia did a great job helping me out this morning. I really appreciate the assistance provided and will continue my membership knowing I am in such good hands. Thank you!!

If I could give this company negative stars, I would. Had nothing but problems with their team. I continued to be charged THREE MONTHS AFTER cancelling my membership. When I called about it, they just hung up on me or told me they had no record of cancelling. They tried to tell me I was lying about emailing to cancel. I have never been more infuriated.

Awesome place to workout, ESPECIALLY for the price! Staff all over the gym are all nice and professional. WHITNEY with the corporate side was super fast and attentive with the responses through the website. Kept my membership so that it was frozen with no charges instead of cancelling while I was on vacation for an extended trip.

While the customer service is very good and helpful when I get through the automated system, accessing someone to speak with is really bad. I ve called 3 different days this past week (periodically throughout the day) to speak to a representative and had been on hold for over an hour several times. Additionally, the system hung up while I waited and today I still have not received a call back when placing my name on the list since 9:30am; and it s 2:00pm.

I ve been a member with VASA/Paramount since 2018 and don t recall having such difficulty. I really hope this honest review causes leadership and management to look into current automated processes. Thank you.

Spoke with COLTYN today, was by far the best experience I have ever had when talking to paramount. Friendly, helpful, and professional. Definitely made up for all the other poor customer service experiences I have had when talking to them.

Worked with Roberta and she was fantastic in processing my request.

Customer service rep was very helpful and pleasant. Helped me with my questions and am happy to have worked with her!

Rachel was able to help find a solution that worked for us. We were so frustrated with the options we had before we met with Rachel, that we were worried our relationship with Vasa was over. But, Rachel found what was important to us and what is important to Vasa and made it all work out. Thanks Rachel!

I used their chat service to cancel my gym membership with Vasa Fitness. Maddy asked why, I told her, and that was it! No offering new deals, no trying to keep me on as a member. LOVE being able to get done what I need done without being haggled!

I've been a boss a member for several years and I found Paramount acceptance very easy to work with. Excellent company.

Extremely responsive and helpful! Shannon was wonderful to work with.

As a recent member of World Gym, this has been one of the worst billing companies I have ever dealt with!

Amazing customer service and very professional staff willing to help out

There were some fees that I wasn t aware of when trying to cancel my membership which I didn t appreciate (besides the $25 cancellation fee which I knew about) and Kerri fixed it for me. Took a $90 charge down to $35, so I appreciate her effort on that. Definitely won t be dealing with VASA again tho. Good customer service on the part of Paramount.

Just needed to switch my home gym. Representative was quick and professional..

I am a former member of Trufit Gym. I originally signed up for the childcare opportunities while working on myself inside and out. I really do enjoy going to the gym and working with a personal trainer. Little and little I was unable to keep my schedule. I was no longer in the position to be able to maintain my attendance so canceling my membership seem to be the more logical choice. Maddy was the representative from Paramount Acceptance guided me to canceling my membership through the use of email. Even though, it was by chat it came across very pleasant and informative.

Rachel was extremely professional...and went above and beyond my expectation. She should be considered an asset to your company

Talked to Diedra and she was very helpful and took the time to explain things to me. Great customer service!

Shannon, my customer service agent, was very helpful and responded in a timely manner. It was nice working with her.

Thanks for all your help with my membership Bonnie! You were great!

Nancy was extremely helpful, friendly, professional, and kniwledgeable with my need on billing questions.

My card was stolen, and by the time I had finished sorting out the fraud with my bank a few vendors had already been put in hold from there usual payments. Paramount's customer service worked with me and even waved the late fee understanding my situation! Thanks again for making the process smooth.

Very polite and made sure I there wasn't anything else I need before we hung up.

I needed to cancel my membership and Maddy was able to help me via chat, which is great since I am at work all day, and don't have time to make a bunch of personal calls during the day.

I really am happy that the phone call went well. I talked to Liz and she helped me through what I needed done. Very easy and pleased with the whole situation now.

Had a login issue (forgot username) - sent an email to the help center and had a response and resolution within 2 minutes. Shannon followed up as well. Great team.

horrible, I never signed a contract and it was month to month , and now they want to charge a cancelation Fee

Customer service representative was great, answered my questions and helped me out. Thanks!

Although the chat window froze on me, the first attempt, The agents were helpful and quick

Unequivocally the worst customer service I've ever encountered. I canceled my gym membership (per Paramounts ridiculous requirements) upwards of 2 years ago and received conformation of said cancelation. Today I found that Paramount has sent me to collections for the canceled account. Paramount sarcastically stated that unless I'd saved my certified letter receipt that I'am responsible for two years of charges. Paramount is scamming World Gym patrons that attempt to cancel their accounts. Who saves a receipt for 2 years and why didn't they contact me months after the automatic charges on my CC were canceled. The same thing happened to my mother when she attempted to cancel her World Gym account several years before. Shame on me for not taking heed. Now I'm warning others; stay away from businesses that use this dishonest company to collect there billing. As a result of there business practices the rest of my family are canceling there accounts at World Gym. If I wouldn't have been forced to give a mandatory one star just to leave a review, Paramount would indeed be starless!!!!

Julia was so kind and helped me out. Friendly ppl here

Great online through chat and email for Vasa membership support. Specifically Sophia.

Very friendly and so patient. Actually enjoyed the experience. Accomplished more than I had hoped. Stayed with me until I totally understood what had been done 2 my account. Totally updated my information and even saved me a bit of $.

Needed help with my account. They were so helpful and did everything to make my situation better.

Thank you!

Paramount acceptance was wonderful to me! They helped me cancel my vasa and took off the fee because I was moving to an area where I could not feasibly drive 3 hrs to the nearest vasa before the bill was over.

Very helpful customer service and very professional. I am really pleased. Keep up the good work!

Stephanita with Paramount Acceptance was very easy to work with and made my request a priority! Very excellent service!

I am moving back to my homestate and requested the cancelling of my membership. Call and asked what information they need me to provide, and they said a copy of the driver's license will do. I sent the mail over and call to ask a few weeks later whether it's processed or not. They told me they received it but it was not valid because my driver's license was issued before the move out date.

First of all, they should have clearly specified that the criteria of the issue date when I called them. In fact, if I didn't call them to double check the status of my account they would probably just continue charging without even notifying me.

Secondly, they require some sort of utility bill/morgage loan or whatever that has my name on it. I live with my parents and all those things are under their name. There goes that.

So I am left with two option, get a new driver's license for no reason or provide my credit card statement that's under that address. What really tipped me of was the fact that they could have told me everything when I first called them. Now I will be charge for an additional month. This gives me a feeling that they did this on purpose.

By the way, their customer service's attitude is one of the worse I have ever encounter. I explained my situation to them and all they do is repeating "we need "a list of things" (which 90% I couldn't provide) or else there's no way I can help you. Everything was listed in contract so you should know." Despite the unprofessional assistance, their attitude just sounded like they don't want to help you.

I will definitely avoid any gym that has relationship with them. They really need to improve on their customer service if they wish to keep them.

Spoke with Lizette, she provided concise and helpful information. And in a short amount of time. Thumbs up!