Paramount Acceptance Reviews

Resolved my issue and corrected problems immediately. Dealt with my frustration in a kind an professional manner. A+!

Awesome customer service. Very willing to work with me and help me out.

Bonnie was fantastic. Helped cancel my memberships with no hassle. Thank you!

Shannon responded swiftly, kindly, and professionally to my need to cancel my Vasa gym membership. I appreciate so much that it was an easy and cordial transaction just like everything I experienced with Vasa. Sometimes membership reps tend to punish people for leaving a membership- that was not the case and it left me with a great impression of this organization overall.

I was assisted by Shannon, and she was very prompt and professional

The Paramount team works with you to address your budget needs to make gym happen. Great team of flexible informative folks.

My family was charged double on our first billing cycle in January due to a billing error and even after several weeks of waiting a Paramount representative called to correct the issue and assured us the refund would be sent. Thanks Robert!

Hailey took the time to listen to my issue regarding my account and resolved all my concerns. She was Very patient and kind with my request.
Ty Hailey!

Was a member at Golds gym in Hope Mills, NC. Went to the location to cancel membership 2 months prior to deploying. Front desk employee said no problem, will take care of it. Next month membership wasn't cancelled. After 3 more phone calls was told to call Paramount. Called them and was told needed to put cancel request in writing and include deployment ppw. Said they would wave the 30 day cancellation policy if deployment orders were attached in email. Emailed with the request to cancel and attached deployment ppw. Get a response from Shannon stating that the charge for August will still be deducted from Bank account. Emailed Shannon back requesting for August to be waived due to already being deployed out of the country for 9 months. Shannon replied stating she was unable to do that due to the "policies and procedures of the golds gym contract". Doesn't matter that the gym membership was over 2 year old with all on time payments. And that the front desk employee gave wrong information. Needless to say 3 full months plus some of going back and forth and continually getting charged.

Not military friendly at all! So sad that a company would not budge. All that was asked was to not charge for August.

Addendum: Received a personal call from Robert at Paramount. He stated that the case was handled improperly and that they would not be charging the August payment.

Thank you Robert for making this right. Hopefully a review of this type of situation with all employees will be held.

I thought I had cancelled my membership but I was still getting billed several months later. I couldn't look up my membership on the online portal. When I tried calling customer service I couldn't get a hold of anyone, and I got a message saying the office was closed even though I was calling during office hours. I got a hold of someone later, and they tried to "refer me to the app" which I didn't have. I couldn't login to the online platform without a membership number and a facility ID -- I didn't have either of those. Once I finally tracked all of this information down, I found that I was being charged $53.70 to cancel even though I'd been a member for over four years....ridiculous.

I thought that I would be able to cancel my membership over the phone however I will now have to cancel it by emailing it. Overall though, not too bad.

Very kind and genuine service. Quick and clear answers given.

Terrible business practices. Rude and condescending "customer service" reps. Unacceptably long hold times. Your membership with Vasa fitness with be rife with hidden fees and secret contractual obligations (read the fine print!). It would behoove you to document any and all interactions with this company such as the date you call, the time, whom you speak to , etc as they will feign ignorance later and claim they did not speak to you about certain matters. Overall this business is a complete and utter joke, I would steer very clear of this organization. Unfortunately,they are in cahoots with Vasa Fitness and most people do not think to research the company which handles Vasa's billing and contractual matters (the people who are taking your money essentially) in their excitement to sign their contract and start getting fit.

Helped me with what I needed, didnt cause any issues or have long waiting time. Thanks!

Paramount support was very good. I explained my problem and I received kind and courteous support and my problem was resolved in a timely manner. When I am able, I will take advantage of the VASA local services. As I see it, they are good people to work with and provided excellent services including customer service.

My husband and I had to cancel our memberships and training contracts as we are moving to Italy in a moth. We sent our reasoning over to paramount and Shannon answered within hours approving our termination. The man I spoke to said it can take up to 5 business days for a response! She was extremely helpful in the process.

This is a great facility with great trainers, the only reason it's not 5 stars is because they don't communicate to you charges that come out of your account like the yearly fee. This is explained to you at the time you sign the contract but there are no reminders of this fee prior to them being withdrawn from your bank account every June. Email or text reminders would be nice.

I am very thankful for all the help that they gave me. They understand the costumer problem and they do the best they can. There should be more people like them.

They were very responsive to my email and helped me in less that 24 hours. Great service and nice people.

I spoke with Julia and I asked her to fix a mistake on my account . She went out of her way to correct it which was much appreciated as I am traveling and don t need anything extra to worry about :) ! She s at corporate ! Very helpful and polite !

There should be an option for negative stars for companies such as this one. Under no circumstances should you do business with any company affiliated with Paramount Acceptance. They turned me over to a collection agency after stating they cancelled my gym membership. They also never tried to contact me prior to submitting my case to a collection agency. I realized they had not cancelled my membership after being contacted by the collection agency, when I contacted Paramount, they stated they no longer had access to my case and couldn't do anything for me. The reason I wanted to cancel my membership is because the gym, ProFitness had terrible customer service, their equipment was outdated, if it even worked (most machines were broken), and I moved cities. I knew I would be moving cities soon, and the sole reason I joined this gym was because they offered a month-to-month membership. The owner Mike Halliburton, used my bank draft agreement to sign me up for a yearly membership without my knowledge.

Customer service was excellent and very fast on making sure I was taken care of!

Between VASA and Parmount I was happy with the ease of cancelling my renewal -
Professional courtesy is always appreciated and these folks do it well !

Shannon I. did a great job responding to my request and seeing it completed in a timely manner. :)

Absolute trash company! I can t echo the words of the other 1 star reviews enough! There should be a 0 option. This company has robbed me! There was a fraudulent account set up under my name and now I have to send in a letter with 30 day notice!? How does that even make sense when it s not my account and I live in a different state!? Complete BS. The rep who first helped me was a waste of time and the supervisor Kody claimed to be the highest authority around but refused to help. Avoid this place!!!!

Great to work with. Even voluntarily offered to remove the fee. Can't get better than that! Well maybe if they would have brought me an ice cream cone it would have been a little better...but not much. ;)

Rachel was wonderful with helping me cancel my gym membership as I am moving to an area that has a gym included. The site, however, was not so helpful. I was logged into my account and clicked on the option to cancel and it kept stating it couldn't find my account.

Great customer service and they get back to you pretty quick.

Real patient and under understanding. Willing to work with customers and help out. Curious and respectful as well.

Outstanding customer service. Very friendly agent who took care of my needs and did it in a timely manner. Very impressed!

Customer service was excellent! My customer representative (Christina) took care of the issue right away and was very friendly.

I had an issue where a gym membership wasn t fully cancelled and I was still being charged fees. When I called up I spoke to a wonderful representative named Jen who worked on my situation all day and even called me back to tell me it was resolved. This company is extremely lucky to have her!

had to put my account on hold. had the nicest agent who took the time to help me and explain how everything works. thank you

This rating is solely because of the help I received from James, the phone operator I spoke with when dealing with an issue. I had some payment issues due to loss of a card that caused myself some financial trouble. It was a frustrating situation but my help contact was incredibly helpful, professional, and polite. I'm not sure the quality of the other support staff, but my help was perfect. I'm an insurance agent who spends most of my days on the phone and I am more aware than most of the "joys" with doing business via telephone. He stayed upbeat and positive and helped me get my situation taken care of. I'm just very pleased with the way he handled the situation.

I have called to manage some issues a couple times and they always give the best customer service! Nothing but good things to say about them. Whitney is amazing!

Rachel was super polite and was able to answer all questions and was able to get me squared away super quickly over the phone.

Horrible... just horrible... They were terrible when gold's gym was with . them and they are just as bad now that Vasa is with them. I have been fighting for four months to cancel my month to month membership and I swear it is rigged to make it almost impossible. They refuse to help me over the phone, saying I must do it online. Yet every time I go to do it online the page freezes, randomly closes out for no reason, glitches repeatedly, or says my process has been completed. When in reality I have received an email saying I have not completed the transaction. This is ridiculous! I am so over this company and this is the second time I have gone through this. STAY AWAY!

So, I will say that it took a little while for them to help me understand who I actually needed to contact. However once I got the right email it went vert smoothly ans Mr. Robert even called to check and see if there was anything he could do to help. I appreciate how freindly the staff was even when I was frustrated and how they explain things so thoroughly.

Every time I call in to update my EFT they are pleasant and willing to work with me. This a great company whom I've had the pleasure in working with.

Worst company on the face of the earth. Vasa is tied at the hip with them and both are an absolute fiasco.
Do not join Vasa primarily because of Paramount Acceptance.

Bonnie was great. Even though I cancelled my membership, she didn't try to pressure me to stay and even extended my final date for another month. Super service!

The customer service rep I talked to, Bonnie, was super helpful and quickly took care of my issue via email. Thank you!

I talked with Tommy over the phone, he was kind and patient while explaining the whole process I needed to follow. I couldn't have asked for a better person to speak with over the phone. Great customer service for sure!

The girl that helped me was clear. Very helpful. Polite. Spoke English. Very positive experience. Thank you.

DO NOT GO WITH GOLDS GYM! Read all the reviews before this, everyone is dead on, Paramount Acceptance is a scam. Golds Gym is not even that good of a gym. You would be better off with 24 hour fitness or anything else, really. DO NOT JOIN!

This is the worst company. Avoid any gym affiliated with them at all costs

Paramount service was on point and prompt. very professional and helpful in answering my concerns....Thank you

Shannon I. at Paramount Acceptance helped me in a professional and courteous way. Shannon I. is a great representative of Paramount Acceptance.

I was helped by Sophia. Great representative. She was very attentive to my needs, and solved my problems without any hesitation.

Shannon was exceptionally helpful with resolving my new membership issue. She was a pleasure to work with ,

Rebekah is so cute she s awesome LOVED HER! Such awesome guidance and help :)

Talked to a Bonnie Today and She was extremely helpful and expedited my Request for Cancellation Thank you

Bonnie responded very quickly and followed up with answers and options for my questions and concerns.

My review is for Gabe Romero! He did an amazing job helping me. I didn't even have to talk much for him to offer me solutions to my problem, he also gave me great options, great tone of voice, and overall offerred me a one call solutions! I appreciate him so much! Couldn't have asked for a better rep, her was very calm. Explained everything to me and I hope a lot of people get him or that he moves up I am sure he will or find something better. Best of luck Gabe! I hope this helps him, I want to show my appreciation and hope he also gets the recognition at work. Have a good one to who ever is reading this. :) Thank you again Gabe! I appreciate your help.

Okay, first of all, they called because my card had expired. I told them I wanted to cancel my membership with then Gold's Gym. They told me to send them an email with my ID number and a statement. Check. Four months later and I get a call that I am four months behind on my payment. Great. I told the guy I had cancelled my membership and he said they had no indication I had done so. Super. He said to try again but I'm still being charged. And every time I've tried calling these people I get put through to an automated message and am on hold for an hour. They have lots of hidden fees and if I had looked them up the minute I started getting calls from them, I would have done things differently.

Was very simple and straight to the point with good customer service.

Amy Barlow
Mar 8, 12:35 PM MST

I have a gym membership with "The Gym" and they use Paramount Acceptance Co for their processing.....so I have had my membership for about three years, along with another membership with Elase that also uses Paramount Acceptance for their processing. Never have I ever been late or missed a payment. I received an E-mail that informed me that they were having a problem processing my membership fee ($25.00). I knew it was because my expiration date on my credit card had changed. I called them the next day, to remedy the situation and/or update my expiration, but not before I noticed that they had successfully processed my payment of $25.00 + a $7.00 Fee. Hmmm odd I thought. How could they process this without the expiration date. When I called they had updated my expiration date for two years out. The gal on the phone said "I'm not sure how they updated it without CORRECT expiration date." I was so upset because I felt like they fraudulently updated my expiration date which they did, just to get the payment to process with an additional slap on the face fee of $7.00. It's not the money that bothers me. I was asked to get transferred to a supervisor where I left messages and received no phone call. Then I had to keep calling to find out what the heck was going on. The supervisor would not talk to me. So I still do not have a resolution. But I for sure do not feel confident with this company. I feel defrauded and ignored. How are they still in business? I love my gym membership and Elase membership and I am pleased with their services. However, the business practices of Paramount Acceptance verge on criminal.

I was pleasantly pleased with the help I received from Kylie!!
She was knowledgeable and was able to address all my questions. I would be happy to deal with her or others in the future.

Service was great. Sheditected me to the internet and then stayed on the phone with me until I accomplished what I needed to do

Excellent chat support service. Terrible call service and terrible self-service portal. Web portal and phone payment portal always said there was an unexpected error and the call service had me on hold for an estimated 10 hours over the past few months with no representatives ever taking my call (I made sure that I called during business hours). Several times after being on hold I would be redirected to a voicemail, address my concerns and then never be called back by a representative, only a bot to be put on hold again. Shout out to Sophia for resolving all of my concerns on the website chat service. Very grateful for her excellent and professional service in spite of my disappointment and frustration with the other service options.

I was having trouble with my account and customer service was super friendly and helpful!

Changed the credit card I was using, missed a payment to paramount. I correct it at the gym, thought everything was OK. Opened my credit card statement today, Paramount charged me $457 for late payment! Called, told that I missed several payments and late charge. Total BS, my credit card statement shows that I was late on a SINGLE PAYMENT! Of course, I'm contesting the charge.
I'm finished with them.

Agent listened to my concerns and helped resolve my concern.

I called to cancel my membership and they wanted to charge me a fee that was not necessary. I talked to a representative and they very politely put me on hold and received permission to waive my fee. Very happy with the service.

Liz was extremely helpful! I don't typically expect above and beyond service over the phone, but she was awesome and helped me more than I knew I needed! Thanks Liz!

I requested for my payment info to be updated and for all future payments to be taken from the new credit card I gave them. the rep failed to update it. I got a call from them and the said I was behind on payments and that I would have to pay a late fee. they refused to review the previous call and would not remove the fee that was a result of their employee's mistake. I give them an F. terrible service.

Stephanita was very professional and easy to work with, she listened my problem and took care it right in a second, If I could give her more stars I will, its hard to get real customer services now in days and Paramount has a great asset by having her, Kudos to Stephanita ! you Rock !

I wrote an email and received prompt response and resolution to my problem!

I canceled my memebership and thanks to Paramount the process was very easy. I sent an email and within that same day I was able to recieve confirmation about my cancellation.

Shannon was a great help. Very thorough and responsive to my needs.

I switched banks and had to update my billing information to my new bank, but was unable to do so online. I bought a gym membership for my son for Christmas last year and was unable to reach him to have him update it. So, I lucked out when I initially emailed Paramount and got Whitney. She responded to me promptly of how to login and the step by step process, but I didn't have access to the login as it was my son who created it.

I tried to call Paramount to speak to a customer service representative, but due to the high call volume and limited staff I was continually put in the return call waiting list by the automated system. I tried this three times to no prevail. So, on a whim I reached out to Whitney via email to see if she could call me directly to solve the issue.

To my surprise, she did! She called me today and put in my new banking information so my son could continue use of their gym uninterrupted. Whitney was amazing and the epitome of how customer service should be. She went above and beyond the scope of her job responsibility by reaching out to me. I have been in customer service for 30 years and actually gave up hope that any existed anymore.

I have noticed over the years that businesses do NOT put enough emphasis on customer service and at least try to assist frustrated customers. There used to be a time when customer service was the ONLY way to recruit and maintain their customer base, but somewhere along the way, companies lost sight of that and are more concerned with increasing the bottom line by any means necessary.

Thank you Whitney for restoring my faith. Paramount is lucky to have you on their team!

Tessa Tincher
Now Loyal Customer

Had great assistance with an agent explaining annual fees. As well as educating as to what the fees were.

Lara A. was very helpful and I felt bad for her when I got mad trying to cancel my membership with Gold's gym. She understood where I was coming from and sent me an email as to what I exactly needed to close out my contract w/Gold's Gym. Thanks Lara!
V/r
Rory

I would rate a 0 if I could , this is the worst company ever worst customer service !!! DONT SIGN UP TO GYMS THAT HAVE BUISNESS WITH THIS COMPNY THEY SCAM YOU .They never call you back they just deal with you on the phone so your not bothering them I don t know how anybody can rate this 4 stars I ve been trying to cancel my gym membership for Almost a year now due to moving out of state and still getting charged monthly for a gym I DO NOT GO TO ...and now every time I call their number it s an automated voice message system saying that they are closed, when their hours are 10 - 5 every day except saterday Sunday ..

Paramount Acceptance is very easy to deal with. Chandler was very helpful and thorough. Happy with my experience!

Rep that I spoke with was great, super helpful! She was able to help me resolve my concern about how to handle my membership while recovering from surgery.

Mckenzi helped me downgrade my membership and was very kind over the phone. Really helpful.

I spoke with Deidra on the phone and she was super nice and easy to work with!

I needed to cancel my gym membership and they showed me how!

Bridget was amazing she was very kind and patient! Even though she wasn't able to help me with what I wanted to do of no fault of hers.( company policies blocking her) she came up with some possible solutions.

My one complaint regarding company policy is that I signed up to work out with a trainer. With the onset of Covid 19, my age, and my health condition, I do not feel it is safe for me to go to the gym. Also there are no personal trainers right now anyway and that is the sole reason I joined. I should be able to cancel my training contract and my membership, due to these special circumstances. I just put my membership on hold for 3 months for now.