C

Carmen Mejia

4 years ago

THE WORST COMPANY I'VE EVER HAD TO DEAL WITH!!! I ...

THE WORST COMPANY I'VE EVER HAD TO DEAL WITH!!! I was automatically Renewed a membership for a gym that has been closed for over 8 MONTHS!!!! trying to get anyone to help me on the phone has been such a hassle!! No one in the call center can give me an answer in regards to ANYTHING! I've sent Multiple emails to try and cancel and NO ONE has reached out. Girl I spoke to on the phone found my email but told me "It wasn't specific enough" so that is why No one replied to it but they also failed to inform me about the information that had to be on there the first time I spoke with someone. When I asked to speak to a manager they put me on hold for 15 mins to tell me no one could help me best I can do is email! But they don't reply to emails! All I want to do is cancel the membership I didn't agree to and be refunded!

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