Paramount Acceptance Reviews

Helped me navigate the best way to convert a personal Vasa account to my corporate account without the cancellation fees!

Great customer service. Representative was a good listener and addressed all my concerns.

Bonnie was wonderful, she took care of my cancelation with no problems. Excellent customer services.

I called to a check my billing matters with Paramount and they called me back as soon as possible. They reassured my concerns in the hard times due to the pandemic and made sure I am taken care of.

I canceled my subscription to vasa fitness and bonnie helped me out. She didnt try to pressure me into staying or give me the run around. She did what I asked and did it in a very professional manner.

Building is beautiful. Staff was surprisingly helpful.

I have enjoyed my membership with VASA for a long time. Unfortunately I am having to cancel my membership. Lexi at customer care was very professional and understanding as well as proactive in helping me through the process. Great job Lexi!

Fast and easy cancellation of my gym membership! I thought that was going to be a battle but it was a good experience!

I worked with Whitney who was great to work with when I had a problem. I appreciated her help a lot.

I was helped by Tanner, super helpful, knowledgeable, personable and fast at the task. It was nice to be able to call and get all my questions answered and issues resolved.
Thank you!

Worst customer service ever! I called muliple times about what I believed was a billing error on my gym membership account and was on hold for about 30 minutes. Finally they called me back, but were extremely unhelpful. I decided to cancel my membership, and was informed that I will still be required to pay the billing fees to the gym through September (it's July 8th). The vasa gyms were nice but any time I had to deal with customer service it always terrible. It's not worth it, there are other great gyms with better service.

Paramount Acceptance has great customer service and responded to my emails very quickly. I was in the process of canceling my gym membership and within a few days everything was finalized. Very professional.

Great gym, friendly staff, and excellent customer service!

Kylie was extremely helpful. The club itself was not able to help in the way I needed, but she got it done.

Service was quick! Shannon knew exactly what needed to happen to take car of my issue. Thanks.

Amazing customer service but awful business values on part of VASA. They deal with vasa gym memberships and switching payment dates was no problem. Easiest customer service call in the world!
Update: with the covid-19 business going on I wanted to extend my pause on the gym. Hold time was a bit long (understandably so I'm not the only one with the same thought on the matter) but I was taken care of very quickly and professionally once call was answered. Pause extended and (much to my surprise)2 months of it were not counted as a pause due to the virus! But as of September not all amenities in my gym are open and we have to make an appointment to even come yet they want to charge us full price??? Not to mention if you are genuinely at risk and wish to not go to the gym you are forced to pay "one last month" even though I cannot go because I am sick.i even have doctor's paperwork. Be prepared to dispute it with your bank and get your money back that way glad I've been with my bank for 20 years.

This review is an edit of the one I posted previously. I had been having some issues resolving a membership problem with Paramount Acceptance, the company which handles all of Vasa's memberships and billing.

After contacting Paramount directly I was pretty upset to find that there were some fees in addition to a two month balance which they hadn't been able to charge me for due to some identity and card theft earlier this year.

I spoke with a rep named Robert about these issues and he very politely and helpfully explained some things about Paramount's role with Vasa that I was unaware of. He settled all my account issues and he did it in a calm and respectful manner which made me feel a lot more confident in Paramount's customer service.

I called in to cancel my membership and spoke to a rep named Cheyanne , and she was very helpful and very knowledgeable and very consider in helping me on my issue. I would like to say thank you very much for your help. Have a nice day. Sincerely Silver.

I would like to aknowlegde Rachel for excellent customer service. She made a genuine effort to follow up with me and see what options she was able to help with. Thanks Rachel

I REALLY hate to write bad reviews but, hopefully someone will see this and turn the other way and RUN! this company is the WORST ever and no matter how fat and out of shape i look i will never trust another personal trainer. Mind you i had lost a whole 30 pounds by myself with no help from a trainer. So one day i decided to join gold gym, as usual i was working out by myself and a man i forgot him name. I wish i remembered! He came up to me and stating. " with your golds member ship you get a free traning session." I thought hey why not. the next day he scheduled me to come in for the training session and i will admit i enjoyed being challenged. After the session he pulled out all this paper work and sold me a dream! And of course i was dumb enough to believe every word. So desperate to lose weight and to learn new workouts. my session were going fine but trainers were unorganized, not reliable, and you never know who you would get!. The problem i had with Paramount is first of they are to high for the services they offer and when i moved i asked them for a hold and they approved the hold but continue to take money out of my account! then when i had my services transfered to golds gym closer to my new place, they were taking money out of my account every WEEK! i was so pissed... it felt like i couldnt manage my money! so i called and spoke with a manager for Paramount to advised him that they were taking money out my acct weekly and i signed up for by weekely. He assured me that this would be fixed. Week after week after week money was being taking out of my acct and i had finally had ENOUGH! so i search on google for reviews and i couldnt find one good review about this company! i felt played and ashame i let them scam me like this!!! they prey on fat people for one and for two there is no good customer services. i had to find a number with in the reviews i was reading to contact Headquarters to pay my acct out! which was 250.00, I spoke with this really nice lady who help me cancel the acct and Chris the manager from the gym had the nerve to call me telling me i had to pay 90.00 more dollars to close the acct. Brandon from the customer service line reviewed the account and stated that i did not owe that amount acct has been close. this is definitly a LESSON LEARN! these people are scammers !!!!!!! and i dont care whoooooooo read this !!!! worst service ever.

I had a great experience resolving cancelling my personal trainer membership. The staff at Paramount were prompt, curious, and efficient.

I was stressed about the situation I was in, but the man I spoke to took time to understand my problem and was super helpful. I m grateful for their help.

Bonnie was awesome! She was quick to respond and solve my problem and was very nice and easy to work with!

This company miss lead me and told me my gym membership was canceled and charged me 1 month in Advance. After paying $30 in hopes it s canceled. This month they charged me $74. Stating after I pay this last fee it will be canceled. Let me remind you we have a pandemic going where people are losing jobs and the gym isn t even open, but they refuse to adjust this. It s fraud plain and simple. This company is profit over people.

Absolutely worst customer service. These people and all gym's they work for are snakes that find ways around your requests to ensure they get more money from you. Lies, misdirection, poor service. Deserves 0/5 star rating.

Picked up very fast and corrected my billing info in just a couple of minutes. Very professional!

Jesus did a great job helping out my mom and me with her Vasa account. He was very patient and responsive. When we couldn t get a hold of him he would call right back. The company does a great job managing accounts and pointing members in the right direction. We have gotten everything taken care of thanks to their help. Thank you!!

Robert Daniels was very nice and helped me cancel my membership

Bonnie helped me with my VASA account. She was timely and courteous!

I had an issue with my card not accepting my payment. It turns out it was canceled without my knowledge. I had a new one made and put on the account, and they refunded the 25 dollar service fee. It was great that they helped me out in a weird situation. They were quick to respond, and was great to work with.

Initially, I was dreading having to call in, BUT Liz from Paramount Acceptance was amazing! She offered quick support and was extremely friendly-- all while helping me resolve my issue. I wish more companies had representatives like her!!! Thank you Liz!

Had the pleasure of dealing with Cole who was able to help resolve my issue quickly and completely.

Following up on my initial review below: as I stated to Robert with Paramount yesterday on the phone, they have exceeded my expectations for how they have dealt with this situation. Paramount saw my review, pulled my files back from the collection agency, reviewed the record of the conversation I had with their supervisor in May, and determined that I was in fact doing exactly what I had been instructed to do to cancel the account due to a move. Thank you!

Initial Review: A Paramount supervisor confirmed for me how to cancel my account due to moving - what forms to email them - I even confirmed with her when I would be able to provide them with these forms based on the moving date - then they went sent my account to collections. Very poor business model. I am at a loss why anyone supports a business like Gold's Gym - I guess they feel if they do not trap people into years of membership then they would have to shut their doors. Can you imagine if all business operated on this business model. Very unfortunate to see all the posts from members that they have deceived.

Kristina was amazing thank you again!! Definitely pleased with my experience!

Bonnie was very helpful in making sure my VASA membership was cancelled in time so that I didn t have to pay another month. Very friendly and gave quick responses to my emails.

Kerri was extremely helpful. I am happy I could work with her to get my questions answered so quickly.

Decided not to cancel and they gave me a refund for the fee! Bonnie was super quick to respond and very helpful!

Cameron helped me to understand everything about the cancellation process in terms of how it applied to me. Way to go bro!

Rachel is a great customer service representative. She went the extra step to clarify my VASA account. Thanks

1 star for the company (who the hell charges $25 for a late fee?) but 5 stars for the support agent Maddy.

I was contacted by a customer service rep named Bonnie, to facilitate my cancellation process. I just wanted to let you know, Bonnie was fantastic! She was extremely helpful and professional. I don't think I've ever had a better customer service experience from anyone ever. She is, no question, an extreme asset to your team and should be recognized as such. Thank you again Bonnie!

I got a charge for the first time because I forgot to update a new payment method and tommy was able to waive it right away. Super thankful!

The representative Shannon was easy to work with. Unfortunately, I cannot say the same for the company.

Paramount has been charging my account for a gym membership at a gym that has been closed down for over 2 years. They have threatened to send me to collections, despite the fact that they are charging me for a service that they can no longer provide. This seems very dishonest to me.

Immediate response and solved my issue with no problems.

Collean at the Orem UT location was prompt and speedy with my request. Great service.

At first I was going to leave a 3 star review but then I was transferred to Cole about my account being locked.. Cole was amazing and such a professional his customer service was amazing and he handle the problem in a timely manner which was awesome! I hope everyone can learn from Cole and feed of his energy at Paramount Accemptance! The lady that I spoke to before Cole sound like she doesn t like the company she s working for and should probably fine a new job.. I m sure who ever is working with her would say she don t even deserve a star! Thanks Cole keep up the great work and the positive energy!

Don't believe all these FAKE reviews! This company is terrible. My credit card on file for VASA fitness expired after 2+ years of a membership, they never notified me and I was immediately charged $20 because my card was declined. The monthly membership is only $20!!! I called and the staff was awful, they had no interest in resolving the issue, only wanted to be paid. I was able to get this resolved by cutting them out and calling VASA corporate office instead, they were very happy to help.

VASA GET RID OF THIS TERRIBLE BILLING PROVIDER!

Shannon was very helpful with my membership, after getting confused for a few minutes. She helped me to not feel frustrated anymore. Thank you!

Robert was very professional and helpful in taking care of my questions and solving my problem. He was fast, efficient and courteous and very pleasant to work with. Thank you for being so wonderful.