Paramount Acceptance

Hannah did a super good job with my call. She took the time to go find out if she could meet my request.

Spoke with Whitney from Customer service she is really amazing and really does work with you! AMAZING and impressed :)

They were super helpful. Helped me achieve what I need with quickness and ease.

VASAFitness. Been a member for a couple years and really like the facilities. It s nice to have a place where I can get a full workout. Also the payment place who works for VASAFitness is easy to work with. Would like to have an easier way to update a payment source.

Andrea is amazing she is the best customer service associate or any service associate that I have ever dealt with she took care of my entire issue and was extremely kind and resolve every single issue I had I will come back

Their sleezy rep at the local gym told us we would only be signing on a monthly basis and that we could cancel anytime. When the gym was not up to par, we decided to cancel. Paramount acceptance told us that we had signed a two year contract and they were not letting us out of it. NOW they are charging more than double my original payment. My lawyer will now be involved.

Used their online chat help and was able to get my question resolved very fast and efficient! Thanks Maddy for helping me!

The staff members are always professional and help out above and beyond.

Cheyenne helped me resolve some misunderstandings with my VASA membership. I m thankful for her time and effort. An amazing customer service experience. Give that woman a raise!

Coltyn was very friendly, helpful and professional during my interaction with him on the phone while I was cancelling payment on a membership. Thanks, Coltyn!

Havent dealt with them for awhile now, but I figure I should leave my review... they took 150 dollars out of my account without even consulting me. Then I find out that once I make a payment to them, in the fine print it automatically sets up auto payment, and like I said, WITHOUT TELLING ME! I WISH GOOGLE WOULD GIVE A ZERO STAR OPTION!

I recently contacted Paramount Acceptance regarding my gym cancellation request. I sent a letter detailing my request to cancel my membership and requested a response indicating that the request had been received. Stephanita, from Paramount Acceptance was wonderful in her prompt followup with me and confirmed that I had indeed canceled my contract. There were no additional loopholes or forms to complete. I appreciated her assistance and timeliness to my inquiry. This was one of my most pleasant experiences in canceling a gym membership. Thank you for your assistance Stephanita, it was greatly appreciated.

Had a little hiccup in my billing, knowing it was my mistake, I called and got very kind and courteous service. I was treated with respect and we laughed through most of the conversation.

Very good experience and very good service is recommended to 100.%

Good service. I didn't understand that they only did billing though and asked them to change my membership at Vasa but they don't do that.

I use riviera fitness and have had nothing but problems canceling my gym subscription. Paramount Acceptance does their billing they have given me the run around. They tell me I have email them to cancel I cant do it over the phone and proceed to give me an email thats incorrect. The email wont go thru. So I went directly to their website and filed a complaint and stated I wanted to cancel. I havent heard anything back as of yet. I have tried this for 2 months. The first time I let them take a payment but didnt want it to be auto drafted because I wanted to cancel. Big mistake! They continued to draft my card instead of sending a final bill. When i changed cards I refused to give the info I just want to cancel and pay a final bill. Thats it.

Maddie was very instrumental in fixing my account the way I need it to be.

I have used the chat service for help several times now and am always able to get my issue resolved. The chat agents are friendly and attentive. Definitely recommend!

This company keeps calling my number 5 times a day and i never had an account. I instant chatted with them las week and they said they would remove me phone number. THEY HAVE FAILED TO CARRY OUT THEIR PROMISES!!!!!!!!!!

Charlie was an amazing customer service rep! Solved my issue where The local VASA couldnt and went out of her way to help me figure out and offer other options to solve my issue. My issue was Vasa refused to let me pay for my membership out right and they forced me to pay month to month when I had an issue with my credit card taking monthly payments so I got hit with late fees.

Years ago I had some less than desirable dealings with Paramount Acceptance, but I have had several opportunities to work with them in the last six months or so and they have been GREAT...every single time. Easy to work with, kind and more than fair. Thank you Paramount Acceptance for the great service, and special big thanks to Julia who I worked with today:)

"Stephanita" of Paramount Acceptance was very helpful, understanding, and professional. She was very quick to resolve my Problem. Thanks Stephanita.

I canceled my gym membership last month and paid the gym what my remaining balance was. I also put stop payments on my bank account for Paramount because I was told by others they would continue to withdraw funds even though I paid my last payment to my gym as I was on a month to month membership. I look on my bank account today and see that Paramount took out 2 payments on 1/3/17. I called my bank and asked what was going on as I had a stop payment on my account for Paramount. I was informed that Paramount changed their wording in their title in order to circumvent the stop payment. This is a very questionable practice. I will be changing my bank account today.

The gal that helped me was so polite, kind, and informative. A breath of fresh air.

SHANNON ANSWERED ALL MY QUESTIONS ABOUT RE-ACTIVATING MY GYM MEMBERSHIP. SHE TOOK CARE OF IT IN A VERY TIMELY MANNER..

Definitely zero stars if I could. This company is horrible at communications with gym members. In the past I've sent an email to change my payment due date twice. Both times I've gotten a response back in one day with a confirmation of it being changed. I did the same thing last week two times and I still haven't received a response. Today the payment was drafted out. I called and was told it takes 5 business days. No one ever said that before but like I said before, this company managed to change it before within 1 day, not 5. I cannot wait until my contract is up because for future business, if paramount is the billing company, I will not sign anything.

Terrible customer service. Do NOT try cancelling or changing an aspect of your membership through the guys at the gym because apparently their heads aren t big enough to handle a simple system change or even note that it happened...and if you try calling and having them change it and provide stellar service, good luck! You won t get anywhere. Spoke to Taylor at customer service and she was of no help. When I asked to SPEAK to a supervisor she refused and offered me nothing to make up for their mistakes. SUCH A JOKE.

ALLYSA, my customer service rep deserves 5 stars. She was great and helped handle all my needs in a kind, professional manner. This company, however, needs a new way of doing things. I have had to call in the past due to my gym's mistakes in mishandling credit card information and my call with Allysa was the first pleasant call I have had with this company.

Jessica was super helpful and I appreciated her time and effort to solve my concerns. Thanks!

The employee was very helpful and understanding when it came to cancelling my gym membership. My husband and I are moving out of state and needed to cancel our membership this month. After looking into the cancellation, the employee found that I would be paying our yearly gym fee this month, which jumped our cancellation fees to over a $100. She was so understanding about us moving that she spoke with her managers to help get that yearly fee waived. I ve never had a customer service rep be so helpful and kind on the phone!

Great customer service! Rebecca helped me with unfortunately canceling my gym membership. She was very nice and super helpful!

Do not sign any contract with these crooks. They will not cancel your month-to-month contract unless you pay outstanding balance. Even if you had moved out of state or canceled the contract verbally. Make sure you pay off what you owe AND mail a written cancelation. Then follow-up to verify they did cancel.

Julia, the CSR I spoke with was awesome updated my account accordingly and was very helpful.

Brinley was awesome at canceling my Vasa childcare and guest entry while keeping my membership. It was straightforward with no funny business or extra charges. She was prompt and informative.

The customer service I received from Paramount was great. Very professional and answered all my questions.

Thanks to Bo, I had paid off my account in August and recieved a phone call stating I still owe payments after my contract was canceled. I spoke to two other reps and they didn't want to hear me out, they just wanted me to pay for two months and then they will cancel my auto renewal. Bo took the time out to reserch all available information. Come to find out it was canceled. Thanks Bo for the hard work and your patience.

I worked with Jessica and she was amazing! I was hung up on while getting connected with a supervisor and then I called back and she was able to quickly identify my issue and take care of me! She deserves a raise, bonus or promotion!! Thanks again to Jessica!

Alyssa had great customer service on the phone. She listened to me & provided me information to the best of her ability. Keep up the great work.

I was double charged over $1000 for their delinquent a*****.

Honestly they were terrible at first. However the gentleman I spoke to actually took care of me after having to speak to five different employees. He was so helpful! Very frustrating to begin with though.

Spoke with a lovely lady, Jessica who took the time to listen to my concerns and helped resolve the issue at hand and she conducted herself in a nice and professional manner. Great job !! Customer service was 100!

Customer service was very helpful and took care of my needs in a timely manner

It was a good experience it took awhile for them to call me back like at least an hour to call back

I was just reading all the reviews before I made a call. I'd say 60% and the other bad. I was a little hesitant to call. But I did, I called right when they opened waited on hold off about 5 min, got a little frustrated, then tried again call was answered in about 1 min. Rep. Answered my call, pulled up the accounts for my wife's account, found the problem, gave me a solution, and helped me out with some fees. Quick, fast, respectulful, and friendly. Overall my call was like 3 min. Very nice!!

I needed to cancel a guest add-on for a gym membership and Sophia was quick to help. She even offered me an option that was more affordable.

Julia was very helpful. Quick service. Hopefully it all has been taken care of.

Jamie at Paramount assisted me in closing my gym membership account. She listened to my request and gave me the needed information to make it happen -- if only the people at my gym would have been as customer-service oriented! Bless you, Jamie!

The worst service that I have ever received. They sent wrong information about my account and made mistakes with it. Beside they have a poor costumer service, most of their workers are impolite, and completely disrespectful. I had a terrible experience dealing with this company, they should really train better his personal.

Excellent customer service. Gave clear, focused questions get clear, concise answers.

I called to discuss a billing issue involving my local fitness center account. I spoke to Bonnie and explained my billing question. It soon became apparent that it was a very unique situation and there were no quick answers. Instead of apologizing and telling me that nothing could be done, this agent promptly forwarded me to a supervisor. Within an hour, I received a call from Ivy to discuss my concerns. Ivy listened to me and seemed very concerned. She quickly agreed to an adjustment without any hesitation. Not only was she prompt in issuing my credit, she was extremely kind and empathetic during our discussion. These two are professional by any definition and both are clearly assets to your firm. As a small business owner, I know how important customer relations are to any company. Bonnie and Ivy represented your business with care, courtesy and the utmost professionalism. Job well done!

The people were very willing to work with me and resolve my concerns!

Great customer service. Jen was very calm, very nice, and spoke very professionally and helped me out with all my needs. Great company.

My time with you was very helpful I felt like you saved my time and I really appreciated that just like everyone else my time is valuable you were quick with the answers to my questions and quick to solve my problems thank you I very much appreciate it

Whitney was all of the customer service things I expected when cancelling my membership: she was polite, she offered all the information I asked for, as well as more info that I had not asked for, but was relevant. She was prompt and efficient when helping me cancel, and did not try (excessively) to recover my business, recognizing immediately that I was not open to any recovery offers, etc. She did a great job with me, and leaves a very good impression of VASA Fitness in my experience.

Good people, no problems, and Shannon was a huge help with everything!

I have had the worst experience ever with these people. I renewed my annual gym membership with a deal on paying a year in advance. Someone wrongly created a second account for the new year. Later I found they were still drawing my monthly dues on the first account. Despite emails and at this point dozens of call to them and my credit card company, almost a year later they continue to draw the monthly dues. The gym doesn't even exist anymore!!! They have just lied to my credit company saying I have never disputed the charges!! They do not seem to have anyone at any level who has common sense and a trace of customer service knowledge. This is incompetence and fraud at a stupendous level. I may have to go through the incredible nuisance of cancelling my credit card just to get this to stop. I will be contacting the Better Business Bureau.

My customer experience with a cancellation with Bonnie today was great!! Prompt and great services. Thanks!!!!

Today I spoke with VASA representative Hannah regarding inconsistencies in my account. She expertly resolved the problem with respect and professionalism. I did not feel challenged or hassled during our interaction. It was a welcome customer service experience.

I called and was given the info I needed to cancel my account without any hassle. They didn't try to convince me to stay. They were able to assist me quickly and responded to each email within minutes. Overall, they had great service.

He was very prompt in taking care of my problem with a return charge getting credited to my account and confirmed my correct card was now on file. He also answered any additional questions I had on monthly billing.

Whitney helped me. I was moving states and needed to cancel my membership. She helped me get everything taken care of quickly.

Got me my refund and upgraded me to a buddy passss .

Paramount Acceptance customer support was very helpful and was able to resolve my concerns quickly.

Jesus helped me waive a first time late fee so I could pay the normal fee and continue my Vasa membership. Very professional and friendly. Great customer service.

Bonnie in customer service was so helpful and got me taken care of quickly. I appreciate her being so understanding and efficient in making my process very easy.

Whitney with customer service was a giant help. I was trying to get out of a 2 year gym contract that I was mislead into and she helped me do just that. She was very polite and patient.

Daniel was very helpful when I called in to get information on a couple of items. It didn't take me long to get through on the phone and Daniel was very responsive, facilitative, and informed.

I called in January to have my buddy pass membership canceled and was told bt customer service that they would cancel the plan for me and it is now March. I was not only charged for January, but also February and March. So when I called in March To Ask them why I was still being charged they said the previous representative didn't leave any notes ! That's not how you answer a customer. It's not my fault she did not leave any notes. I want my whole Vasa membership canceled. I'm now on hold for 15 minutes. This is ridiculous. Spoke with Randee Very poor customer service.

Rachel sorted me out quickly and without hassle. Get that woman a raise

They were very helpful to assist me on cancelling a membership. They answered all my questions and were very kind!

Rachel was awesome and able to help me get the info I needed

Whitney did an awesome job! Very helpful and courteous!

Of all the experiences I ve had cancelling anything this was the most pleasant and stress free cancellation I ve ever done. Shoutout to Bonnie!

Doris and i Belive it was Madi truley were amazing. They were kind and heloed me with all of my needs.

Friendly and responsive agent who quickly and effectively helped me answer my question!

I was VERY VERY Frustrated to say the least by the time I was transferred to Bo my C.S Rep couldn't seem to find ANY of the info. that was needed to get anything accomplished... Bo was willing to go the extra mile for me and dig for what I needed and found it! Made my day!!! He was competent and very efficient. Thanks Bo! I'm very grateful to you! You were awesome.

Horrible horrible poorly run business. Will never join a gym that uses them again!

Sophia was extremely helpful and gave me all the necessary information I need.

Alex was very helping in answering my questions and I was able to figure everything thing out.

Chandler helped me out so much! I appreciate the help and information he provided me. Thank you Chandler!

Had the nicest experience with a customer service rep named Sophia who helped me with my account at Vasa Fitness. She was super helpful and take care of exactly what I needed.

The representative that I spoke to was very fast at replying to my emails, very friendly and made the process effortless

Bonnie provided excellent service. She took care of my needs quickly! Thanks.

Rachel really helped me out. I was struggling with an issue regarding my monthly and annual payments to my VASA membership. She cleared everything right up for me!

I had a problem with charges to my card and they solved the problem in 1call. Very efficient and helpful

Great service. Helped put our account on hold with no questions asked during COVID pandemic.

There was a small issue with my gym payment but Charlie my customer service rep went above and beyond to resolve the issue.

Jesus was very pleasant and worked quickly to get my billing updated after I had fraud on my credit card previously used for payments. He made sure I didn t have any fees since the fraud wasn t me fault. Thank you Jesus!

Bonny is the best! Great skills! Fabulous customer service.