I stopped in to get a key yesterday and was told t...

I stopped in to get a key yesterday and was told they were to busy to do it and to come back in the morning, so I did. Came in at 830 am to get a spare key. I waited about 20 minutes for someone to help get me a key and was told 20 minutes later it would take half the day to get one done but they had a shuttle. After waiting 30 minutes on the shuttle I finally called myself an Uber.
At 1 pm I called in to see how things were going and was informed the key was ready. I came over and upon pickup of the key was informed this key was $324.88. This is a standard key insert and turn metal key with a keyless button but no special features. I was then informed that the key was 164.95 and the programming was $125.88 (the 1 hr minimum). It took another 15 minutes for them to get me the key and let me out of there.

$324.88 for a key and lackluster service.

I'll be using another Ford Dealer in the future.... please do not misinterpret my review for cheapness. We drive a Sewell Cadillac and LOVE them. The price at Sewell is not high but so is the amazing service and quality. This encounter had neither . I wont be back