**BEWARE** They scratched my vehicle during servic...

**BEWARE** They scratched my vehicle during service

I would NOT bring my vehicle to this dealership ever again. I bought my 2018 Mustang from North Central earlier this year, and had a good experience during the sales process. I was so impressed that I opted to bring my vehicle back to North Central for service instead of bringing it 5 minutes to the Ford dealership that's near my house.

This turned out to be a huge mistake. I drove about 45 minutes in traffic to drop it off for my first oil change, and was told it was ready around 2pm. As soon as I was off work, I drove another 45 minutes to pick it up, only to find a deep paint scratch on the passenger side door handle. This wasn't a simple door ding or a light scratch that could be buffed out--the scratch was all the way to the metal body of the door handle. Rather than one of the techs owning up to the scratch (which would have been acceptable--accidents happen), I was left to find the scratch myself, and luckily before I left the parking lot.

I will give them credit for owning the mistake--the service advisor did not dispute that the scratch happened under their care. But what was most frustrating to me was that I emailed the GM, obviously upset, asking for him to oversee the repair to the scratch since I really didn't trust the car sitting at their dealership while it was fixed. He told me that he would, but when I sent him an email the day I dropped it back off for repairs, he never even bothered to respond. To me, this really showed how much they care about their customers and their customers' property.