Nauticon Imaging Systems Review

I have had the pleasure of working with Nauticon Imaging Systems for over 5 years. From negotiating equipment contracts to servicing our equipment, Nauticon has provided exemplary service. The sales team and service technicians are very professional. I know that when I call on Nauticon, they will deliver.

Nauticon is awesome! Very responsive, ethical, experts and always willing to solve problems along with great customer service!

Overheard what was probably sales rep outside of a clients workplace say that they finally got that mother you know what to sign and proceeded to speak poorly of his customer to his boss.

Seems to me this company does not value their customers and I will never consider using them.

Great service. Anytime a repair is needed they are right there with courteous help and it gets resolved quickly.

Extremely helpful and efficient when service is needed.

The Toshiba copiers that Nauticon deals in are very nice copiers. The Nauticon folks make it easy to keep up with toner and supply needs through an automated system. Toner just shows up when needed, as if by magic! Service calls can be placed over the web, which is great for those days when having to make even one more phone call, seems like one phone call too many!

I own a small property management company and started looking into a printing service once I realized I was spending way too much on inc, paper and individual printers for my staff. One of my staff members suggested i call Kha from Nauticon and I am glad I did! Kha and his partner came to my office, evaluated what I am currently spending on printing and showed me how I can save money by leasing a machine. I was sold immediately, signed the contract and got my Toshiba e-studio4518a delivered and installed immediately. We couldn't be happier with the printer and Nauticon. Nauticon sent out a technician to train my staff and is constantly following up to service the machine. I would recommend Nauticon to anyone looking to obtain efficient printing solutions.

Never had an issue with them. They have timely and helpful customer service.

Our office has been with Nauticon Imaging Systems for a couple of yrs. now, and have nothing but good experiences with them. Any time we need a service call they are there within a couple of hrs. tops. We have never had a problem with the equipment or service. Highly recommend them to others.

As the Director of Administration and Compliance, I had the responsibility of dealing with NLSP's facility issues and vendors, for the best value. NLSP has leased its copiers from Nauticon for the past 5 to 6 years. Their service has been great. Indeed, during the past year, we have experienced problems with our internal technology, which negatively impacted on our printing abilities. The responsiveness of Nauticon during this time has been quite beneficial and hands-on. Their technicians have been great, in response time and in proactive assistance. I am quite pleased with the service that NLSP has received from Nauticon.

Even in the pandemic, Nauticon's customer service, deserves 5 stars. The telephone customer service Reps were friendly, the technician was prompt and our copier is up and running!

Sales reps misrepresent themselves and should be held accountable along with others. Private information should not be shared to 3rd parties as we were informed.

We've been leasing an office machine with Nauticon since November 2012 when we upgraded our Konica Minolta to a new Toshiba copier. The salesman was extremely helpful and worked out a fantastic deal for us which saved us money over our previous lease. Nauticon bought out our old lease, which still had a few months left on it, then stored the old copier for us and took care of returning the copier to the original lease company.

The installation team worked with my IT team to ensure that the system was properly installed on our network, and even worked with our software company to work out some kinks when we encountered an issue that caused some issues when printing jobs from our firm's software.

The service team is extremely responsive and can generally come out on a same day call if an issue arises. I do not fault Nauticon for issues with the machine, they don't build them after all. But I do praise them for being able to handle any repair or service job we've thrown at them in a timely manner.

Overall, I would recommend Nauticon to anyone in the market for a new copier.

Nauticon has GREAT customer service. They are always friendly and available to help over the phone with copier issues or a service tech comes out the same day. Highly recommend!

My company has been using Nauticon for at least 10 years, maybe more and simply put, they are fantastic. Not only does our sales rep, Sam "Sammy" Burtnick gives us good prices, but their printers and copiers are great too. Probably the best thing about them is their customer service. When we need a service technician, they get out here, pronto.

And, they did not pay me to say this and I'm not related to any of their employees! I am giving you an honest assessment of Nauticon and all of their employees who have helped my company out over the years.

The professionalism of NIS has been great. To this point they have been helpful with setting up and assisting in maintenance of their equipment. Recently we relocated offices and NIS made the transition smooth and simple. I highly recommend them for your in-house printing needs.

"Nauticon has provided us with quality printing and copying solutions along with outstanding service for 4 plus years"

Our company has been leasing copiers from Nauticon for years. VERY PLEASED!

Good afternoon, Mr. Phan - the reason for my email is to thank you for having Payman, one of your technicians for coming to my rescue on Friday, May 17. My Toshiba was having some jamming problems, which he helped resolved. But what impressed me more was the fact that he met me at the church at 6:00 PM on a Friday evening! I had to pick up my grandson andreturn to the church. When I returned he was waiting for me. I was so overjoyed that he made and kept his commitment to come out to help me. He came all the way from Gaithersburg, MD to far southeast DC.

He was very kind and mannerable. I was very impressed with his knowledge and abilities. Thank you once again for having him service our machine. I was really under a deadline, stressed out and out of sorts. I did not know how or when I could print the programs other than that Friday.

If it was not for your employee - I don't know what I would have done.

[Later]

Thank you, Mr. Phan, I really appreciate your response. It's things like this that makes a customer feel great. I really wondered if you would even see or acknowledge my email and you did and took time to send me a response. Just know that I really appreciate that you responded. Thanks again.

We have had good results dealing with Nauticon. They are professional and personable. I handle invoices from their company and they are always timely and easy to read.

Nauticon is a great company to work with. Their service is very fast and efficient. Supplies get here in a reasonable amount of time. I also like that I can contact them for most things on line, that's easiest for me. Highly recommend them.

Jonathan duplicated the problem I had earlier and explained clearly what we should do to have best result for bulletins/programs. I am now very comfortable with the new machines. He provided further training for
products I may wish to create for our 100th anniversary.

Thank you, Jonathan, for your patience and for exceptional customer service.

Whether it be supplies or service - it's a simple phone call away! I like that we are able to have the same service technician that knows me, our campus, and our machines. Keep up the good work Nauticon Imaging Systems!

Service Engineer, Behrooz Shojanezhad:
I like him a lot. He is a very knowledgeable and caring technician.
He is professional and fast with any repair, polite during his visit and he always would clean out after himself, leaving No mess after his repairs.
He proved it again during his recent visit to fix one of our 4 copiers.
I am very glad to have him as an our technician from Nauticon.
Nauticon as a service provider:
We are their clients(copiers lease, supplies and maintenance agreement) from 2010. ( 4 large copiers plus around 30 printers). Great experience. Fast response on our service calls. Knowledgeable technicians. Competitive pricing.

My company has been using Nauticon for several years now. We get great customer service, friendly field techs and quick responses. Our copier rarely needs any professional TLC, but when it does, the Nauticon techs arrive quickly and fix things up in no time at all. I highly recommend using them!

Nauticon is excellent company to work with. Their service is wonderful and supplies arrive promptly.

Very pleased with the service we have received from Nauticon the last 4 years.

5 stars to our account representative Alex E.! He has been EXTREMELY helpful, knowledgeable, and reliable when it comes to any questions we have about our printer, billing, etc. If he does not know the answer, he finds out. He definitely goes above and beyond - which makes a huge difference!

Nauticon has been assisting our office with our copying needs for years. Sales Representative, Teeni Spell, has always been very responsive. We are very happy with their customer service!!!

We have been delighted with the service from Nauticon. They readily take our calls from frantic teachers and admin, answer our questions, and follow through on an issue to completion. As long time customers, we recommend Nauticon highly.

Love the customer service. Everyone from the sales to the supplies departments are always professional and do all they can and more to be helpful. When we need service (which doesn't happen often) they make it a priority to have someone out to us within an hour our two.

We currently have two multifunction devices under contract with Nauticon. Our pay-per-click service contract has been a life saver! Nauticon service techs always arrive quickly, they're friendly, professional and knowledgeable, and they make sure our machines are running great so our business can too.

Nauticon's service team is excellent. Supplies are always shipped quickly and their service technicians are fast and efficient.

Our office is extremely satisfied with the exemplary service that Nauticon delivers. The unit that needed repair is in a high traffic area and utilized by multiple departments. I am pleased with the timeliness, professionalism and kindness of both the operators and the repair techs. They are always friendly and knowledgeable. They are great at not only diagnosing and correcting the problem, but also in explaining the issue "in layman's terms". We appreciate your services Nauticon Office Solutions! Thank you:)

Nauticon, and specifically Behrooz--aka Bruce-- our office technican, saved the day when our Toshiba e-Studio broke. We had a huge print job that was in danger of getting canceled, and Bruce came bright and early in the morning, immediately diagnosed and explained how he would repair the problem. He drove hours to get replacement parts and supplies and installed them the same day. He was prompt, efficient, courteous and kind. He even gave me a brief history lesson! I highly recommend Nauticon, and I commend their commitment to customer service.

Use Nauticon for our business's printer/copier. Pleasure to work with; very responsive. The number of issues we've had with our Toshiba printer over the years can be counted on one hand, with fingers to spare.

Nauticon is a fantistic company to work with. We started using them several years ago leasing printers and have always been impressed with the way they do business. They recently rolled out an IT division as we have struggled for years to find a truly good IT company, so when we heard about it we set up an appointment to see what they had to offer. Lauren was great. She asked questions and really focused on us and what our needs were. She proposed a solution, and then her team delivered it. Bottom line, Nauticon does what they say, cares about their customers, communicates well, and are great people to work with. They introduced us to new tools that have saved us time and money and they train us on all of it. We havent looked back.

We switched from another company to Nauticon before our contract had finished. We were able to get a better rate than the previous company. The Toshiba works very well and much less of all those previous jam problems. When we need supplies or service, it is very easy to get in touch. And now that they implemented an online method to check on supplies and number of copies, it makes life a lot easier. Color copiers can be a real hassle for any business. Nauticon lets me concentrate on my business and I am no longer the copier repairman.

Nauticon is the best. I made a business service call for a general setup and they came the same day. The first service rep did his part, told me that the other job was service by another person. He put the call in and an hour later this gentle drove from a call in DC to Maryland to fix my problem. That was amazing because you don't get that type of turnaround within the same day.
My hat goes off to Nauticon and this isn't the first time they've proven themselves to be efficient. I would highly recommend any business switching to Nauticon, so that they can receive excellent service.

We recently turned in a not so old Workcentre for a Toshiba by Nauticon, we have not been disappointed. The machine is great and easy to figure out and the service has been outstanding. I can recommend Nauticon Imaging Systems.

We went through the process of upgrading our Copier. Nauticon was very helpful during this process and answered all our questions that we had. It's been almost 2 years since we upgraded with Nauticon with a service contract. They have always been responsive and friendly. I couldn't ask for a better company to do business with.

Good Afternoon,
I would just like to let you know what an excellent Field Service Engineer Behrooz Shojanezhad or Bruce (as I know him) is.

Our copier was jamming all morning. We could not find the source of the jam. And of course there was a big meeting to prepare for.

I could not tell you the relief I felt, when Bruce walked through the door! He visited our office over a year ago and I still remembered the excellent service he provided.

He solved the problem and found we had a bad fuse. His expertise and professionalism should be imitated!

Thank you,
Cathy

Great service. Great Team. We've been with Nauticon for almost 2 years and are tremendously happy with their service. I would highly recommend working with them if you are in need of copiers / IT service / Network Management. I normally work with Dan, Dave, Andrew, Vichai and James, and they are all very helpful, knowledgeable, and pleasant to work with.

We went through an extended power outage and Dave was on the phone with me for the better part of 2 hours and walked me through what to do with the server. He was extremely patient and encouraging, and I honestly could not have asked for better service in such a terrible situation. I would give more stars if I could. Hats off to all of the team members at Nauticon.

Nauticon Imaging Systems has been one of my companies vendors for several years. To date, the experience has been excellent. Sales Reps are attentive and responsive to our needs. I would recommend this company to anyone who needs to lease copiers. In addition to being responsive to our needs from a billing perspective, their service to the machines we lease is fast and reliable. We all know that sometimes copier get a staple stuck in them and things of that nature. We have never been down more than a few hours. Wonderful working with them.

Field Engineer Great Service!
Although Bruce came to assist with a stapling problem we had with the printer, which we found to be a minor issue. After determining we had simply run out of staples, the customer service he provided, after determining the issue, was exceptional. He cleaned and checked all parts of the machine to make sure we didn't have any other underlying problems. We even went through printing and copying before he left.

He updated the firmware on the machine and even walked me through updating the driver on my laptop.

He was AWESOME! Just wanted to let you know we valued his expertise and the additional support he provided.

I have worked with Nauticom Imaging for over 11 years and would recommend them without reservation. They have always been extremely helpful - from the sales representatives to the setup crew, to the office personnel, ordering department and finally to the technicians. They are professional and personable and do a great job. Many companies have vied for our contract but I tell each one that I am completely satisfied with Nauticon. Thank you for your service over the years...it is deeply appreciated.

We have been using Nauticon for a few years now, and their service is great! If we make a service call, the tech is usually out here within a few hours! Keep up the great work!!

This company has been the absolute worst to deal with. We have 4 machines that are not in use and I cannot get them to pick them up nor be removed from our monthly bill. Response to calls and emails from Sam Burke (Vice President) are painfully slow and unprofessional. When asking for a buy out amount so that we can get out of our contract, we were given an exorbitant amount. We have been a customer for well over 10 years and when we ask to either remove some machines or let us out of our contract we were met with resistance and unprofessional-ism.

Have been with Nauticon for a couple of years and the best thing I can say about them is the customer service! They will take care of you before you hang up the phone!

Good Morning,

My name is Richard and I work in Baltimore at the Oliver Community Association and since I have been working there I have been placed in charge to be the contact person from our organization to Nauticon in White Marsh. I have to say that this is one of the best companies and the most professional businesses that I have ever dealt with. I mean that because there is never a time that I have called that it took more than a business day for someone to call me back about product ordering or maintenance. I can say that I am satisfied with the service and I will be recommending Nauticon to others. Keep up the good work!!! :)

Here at the University of Maryland we are using Nauticon for many years. our machine has speed 28 p/m. we are happy the machine and service

Dear Mr. Vinh Phan,
Hello, Our Church in Bethesda currently have a Toshiba Printer Leased from Nauticon.
We had several issues with the printer and its software. I placed a call last Friday to get service done on the printer. I was pleasantly surprised that your technician (Senior Technician, Mr. Jonathon Kennedy) arrived about two hours after the call and was very thorough with his work.
After he explained in detail the problem with the printer, he went out of his way and called his colleague to remotely access the computer and fixed the software problem too. His caring action pleased us to be in business with Nauticon.
Please thank Mr. Kennedy for his wonderful service to us.

Nauticon Imaging Systems has been our copier/printer provider here at All Saints Church for many years. The equipment has always been reliable. When occasionally needed, the service staff has been courteous, timely and competent. The sales staff, too, has always been informative and helpful. I would recommend them without reservation to any organization.

We've been using Nauticon for years. They provide very good customer service.

I m the owner of Anointed Press Graphics, Inc., and have been blessed to be in business for 17 years. Nauticon is the 5th Printer Dealership company I have dealt with and they have been the BEST by far in customer service. EVERYONE I have dealt with has been polite, customer oriented and very accommodating when their is an issue. They BY far speaks volumes to me. I appreciate the effort to make things right if something is not right. I have a Xerox Versant 180 and a Toshiba copier. I m VERY pleased. Thanks to everyone that I have dealt with.

We have been using Nauticon Imaging Systems for a few years now for our color copier and we love them! They have a very quick turnaround for service needs, they have great customer service on the phone, and the techs that come out are just as nice and knowledgeable. I would definitely refer them to any business who is looking for a great copier company who is reliable and dependable!

Great experience with these guys. The sales staff was very prompt and provided an honest quote. The installation staff were stellar. We had a few network issues that were no fault of Nauticon, but the Nauticon guy stuck around all day and helped us solve it and got our two printers/copiers/scanners/faxes online and working.

Going on 15 years of GREAT copiers and GREAT service. Installed a new mega copier yesterday and the install, machine, and training was extraordinary! Having another one installed in Baltimore next week!!

Nauticon has been very responsive to my needs. They make ordering a cinch with their online ordering. The technicians are knowledgeable and very informative. Their sales team works with you to get you the right machine for your business needs. I have dealt with other copier companies in the past and Nauticon Imaging Systems is by far the best when it comes to customer service. I highly recommend.