Debra Camphor

Review of Nauticon Imaging Systems

Good afternoon, Mr. Phan - the reason for my email...

Good afternoon, Mr. Phan - the reason for my email is to thank you for having Payman, one of your technicians for coming to my rescue on Friday, May 17. My Toshiba was having some jamming problems, which he helped resolved. But what impressed me more was the fact that he met me at the church at 6:00 PM on a Friday evening! I had to pick up my grandson andreturn to the church. When I returned he was waiting for me. I was so overjoyed that he made and kept his commitment to come out to help me. He came all the way from Gaithersburg, MD to far southeast DC.

He was very kind and mannerable. I was very impressed with his knowledge and abilities. Thank you once again for having him service our machine. I was really under a deadline, stressed out and out of sorts. I did not know how or when I could print the programs other than that Friday.

If it was not for your employee - I don't know what I would have done.

[Later]

Thank you, Mr. Phan, I really appreciate your response. It's things like this that makes a customer feel great. I really wondered if you would even see or acknowledge my email and you did and took time to send me a response. Just know that I really appreciate that you responded. Thanks again.