Nationwide Better Health Columbus Marathon Reviews

Recently [1-30-2020], I briefly visited the main lobby of Nationwide Children's Hospital -- and took several pictures for Google Maps -- while on my way to a nearby event on Parsons Ave. south of E. Livingston Ave.

What I had known as "Children's Hospital" [without the word "Nationwide"], forty years ago, has certainly changed.

I had been a patient there [as an adult in my middle twenties] during 1979 [I recall] to correct double vision that had been one of the several outcomes of a 1978 Traumatic Brain Injury.

I remember the Children's Hospital staff being perplexed in terms of what sort of "gift" to give me during my stay there because their only options for "gifts," as I recall it, had been stuffed animals, etc.

I believe that the staff gave me a deck of cards [which had seemed odd to me at the time since I had wanted to rest my eyes following my surgery rather than use them to look at cards]. But that had been forty years ago.

The completely-redesigned Nationwide Children's Hospital is certainly far more user-friendly and is far less "institutional" than it had been forty years ago. There are many large sculptures in the lobby, the elevators and the stairs each have their own names, and there are many interesting spaces in that lobby to explore.

My son has had 2 surgeries in his 7 years on this earth. Both were done at this hospital. Amazing staff and they really took care of my son.

It is absolutely ridiculous that they would make someone stay on hold for OVER AN HOUR just to find out when their already scheduled appointment is. Hire more schedulers for heavens sake.

Words can't express how grateful we are to have this excellent hospital serving our community. Our granddaughter fractured her C5 vertebrae and had a 12 hour surgery to repair it. She has lots of rehab ahead but we have full faith that Nationwide Childrens, a beautiful facility with a caring and highly professional staff, are giving her the best care possible.

UPDATE 5/22/19: While the care has been amazing at Nationwide Children's Hospital, the billing has been horrible. We received multiple bills for each visit and the billing department has refused to provide me with detailed explanations of any charge. You would think that a place that treats children would be empathetic towards families, but that has not been my family's experience with this hospital. We loved the nurses and doctors, but will be finding care elsewhere for our son.

We took our son to the Urgent Care here. While the wait was so long, the care was inpecable. The CNP was so kind and amazing. The registration team was incredibly helpful. The nursing staff was warm and knowledgeable. They even allowed me to nurse my son in one of the rooms, so I didn't have to do it in public. I highly recommend this hospital.

The worst place to take your sick child. Even the small doctors offices inside are horrible. Nurses are sooo rude, doctors never have an answer. They use I don t know for everything!

Form the emergency room to ICU to the burn unit .. The people who work here are amazing!! This hospital is truly amazing. Never thought we wouldve been there let alone for 16 days. My daughter received the best care and treatments.

Sat in the emergency room from 8:30pm-2:30am. We received one lady who didn't know what she was talking about at all and just kept repeating herself saying "I don't know" We received 3-5 different doctors, (none of which seemed to have had any experience) because they said "I don't know what to do" I can't count how many times they said I don't know and nobodies kids will learn from their mistakes if you go to this hospital. They take 6 hours to accomplish nothing. Not worth going here for your kids. There has got to be better children's hospitals out there.

The most HORRIBLE hospital I've ever had experience with. The only thing they do is charging. If they don't connect with the insurance correctly, they will charge you instead. So, you have to spend time on figuring out what's problem and coaching them how to claim the insurance correctly. Horrible!

What other hospitals you stay at have housekeeping come in during your sick stay or sugury stay and basically kick yall out to mop?! Make yall hurry clean your childs toys cuz shes very impatient? Absolutely odd and rude with the way it was handled.

Nurses and desk staff are all very nice and helpful

It's a seriously fantastic hospital where the staff know how to treat your kids well. You never love taking your kids to the hospital, but if you have to, this is the place to go.

Great NICU department. All the nurses are wonderful and caring. The doctors are very helpful.

So horrible hospital in US. I waited 7 hours to get check by doctor in emergency department of my daughter.

I'm so upset at the admitting department. My daughter had a major surgery today. She had Osteosarcoma so we have spent a LOT of time at the Hospital. Never had an issue. They have always been wonderful. Yesterday while speaking with the surgery nurse I explained to her that my husband and I would be coming the day of the surgery then my husband had to leave. On Saturday I have to leave and my mother would be coming. Surgery nurse does not say we cannot do this. We go to admitting nothing mentioned. On the floor I'm told my mother cannot come, and I cannot leave. Had I known this previously I would have made other arrangements. The past year we have not been at the Hospital, their protocols have really went down the drain. Having a child in the Hospital is stressful enough. They do not need to increase the stress. This should have been addressed on the very 1st phone call. Throughly disappointed in their admitting process.

I wish I could give this place no stars my child was diagnosed with diabetes type 1. We spent 3 days here the nurses were snotty and do not follow the same rules the guards there were very disrespectful and unreasonable. I will NEVER bring my child to this place again. My educators were great loved them. The rest of the staff needs to go over hospital policy so that everyone is on the same page and so that parents have full understanding of what goes on here. My experience was horrible and I will never come back.

I take my son in this hospital but when you come make sure you need spend around 6 hours in lobby
Then they will never call you until you go front ask them desk there are ladies they are never respected you then I come without visiting doctors

I'm so tired of this hospital and the way they think it's ok to lie and to misinform and hell to not even inform I'm tired of how they feel like they can talk to you any way they want I'm tired how they act like they just don't care about these babies of ours

Great staff, very caring. I wouldnt take a child you love anywhere else. Not your normal ,typical hospital. They truly do care! Always checked and made sure you had everything you needed! Top shelf hospital

Dr Honegger, Dr Brun the rest of children's hospital nurses and staff have done an amazing job treating and taking care of my 2month old baby girl. We've been here for 11 days and counting and my family couldn't have asked for a better team thank you all so much.

Went to get Covid test done for kiddo and ran into terrible attitude from ''Live severs''. The results will be received over the phone, which is useless for our needs. My chart would need to be created for printable result but it takes a week to get approved for registration if someone ever will. When I said it sounds absolutely useless I was yield at, the door to my car was slammed in front of my child's face and we were rudely asked not to come back ever again.

I work here. Excellent employment opportunities. With excellent benefits

So far I'm not impressed with this hospital. I was referred to the mental health department for my son. I sent in all the paperwork did the phone conference and was told they would get ahold of me in 4 to 5 months to set up an appointment. Its been almost 6 months and still have not heard anything

I was born in Athens county I was sent to children's hospital because I was a preemie and without children's hospital I wouldn't be alive now I don't know how it is now because I know that it's changed but as far as I know it's a good hospital

My son is really happy when he comes for his appointments. Great pediatric rheumatologists!

I love the staff and care received here. Have been coming here for 12 years for Epilepsy for my daughter. The week long EEG staff is amazing. All test performed and Dr's seen have been phenomenal!!

Drove 2.5 hours from home to get help for my 6 year old daughter. Went to Childrens in Columbus with all the hope they would help her. We get there, explained our issues, begged and pleaded for help. They put her in a behavioral unit of the hospital, she has no desire or has never tried to harm herself or others. I understand the concern, but she shows no aggressiveness. I just wanted blood work for my daughter, not a diagnosis of abnormal behavior (which she doesn't have) or the referral to a mental clinic. But, that is just what we left with. There were 2 nurses on the unit that were even concerned or friendly with us or her. Everyone else acted like they didn't even want to be there. I will never go back to Columbus Childrens and will never recommend it to anyone I know.

Staff in the international office especially Karen are EXTREMELY rude and behave so badly!!.

How to describe childrens.... So it is in a convienent location, middle of columbus. It makes it nice for those in the city to have multiple ways of getting here and they offer many locations all over. An added bonus. They make it easy for all your records to be seen by all your doctor's if you choose to stay within the children's locations, which we do. So main campus added more parking and had continued to expand itself. There is a nice playground outside and even valet parking at every entrance. Inside there are help deals at every entrance. Also it is color coded to help you find where you need to go. Staff here is mostly wonderful. I've had a few people I could care less about in the check in downstairs for occ health. The ladies weren't at their desk and got an attitude when I asked for helo to check in. Other than that each department and each person is different! You can literally take your children here for anything. So many people come here that scheduling is hard and doctors aren't always available when you need. Food choices are now healthy, which I like!! Security seems well trained and nice. Puts your mind at ease. I hate having to pay to park. Please just bill my insurance the $2 everytime we come here!! Oh I forgot to mention that this place is truly for kids! The interior is like a home for animals, decorated as a forest, with even peaceful bird chirps. There are hidden play areas and adorable animals all over. The er even had an amazing fish tank!!

A couple days ago my son's ex-wife check one of the girls into the Behavioral Unit at Nationwide Children's Hospital. He went to sign her out and they would not let him. He has weekend custody, it's shared parenting, but they still would not let her go. Is this illegal if it's not I need to know why. It seems like it is interfering with custody or kidnapping or something. There was a man named Andy who sat at the front desk, an old man, it was one of the most rude people I run into at this Hospital.

However on the positive side it was clean. Also the nurse on duty the head nurse came down and spoke with me and said they were allowed to keep her cuz Mom has to sign her out. Can you imagine if a hospital didn't give Mom the custody of a girl when it was her turn to have her?

The staff was amazing during my 5 mo old grandson's open heart surgery. Hospital is incredible!

Urgent care was packed with sick kids but they have friendly& caring staff

My son was sent to Children's in Columbus with influenza A. I followed the ambulance all the way up to Columbus. I wasn't allowed to accompany him in the door and was forced to go around the side to the security where the security guard got mouthy with me and I got mouthy back. an argument ensued and I was ejected off the property with my autistic son scared to death in the hospital without his father, his support group. They refused to transfer him and they refused to release him. At this point they're holding him hostage as far as I'm concerned. And there's nothing I can do about it at this time. So I'm sitting here in a motel room waiting for tomorrow and more news. In the meantime I would like to say to Children's that this is America not Russia. You are a hospital not a prison. What gives that security guard the right to be a jerk and not expect me to get mouthy back? Of course I was upset my son is severely sick and I am severely sick with the same damn thing. But that's okay as long as they get their money right? I strongly advise all parents who love their kids to drive them the hell out of state before going to Children's Hospital as this is not the first problem that I've had with this Hospital. Basically they hide behind their policies and can do whatever the hell they want without any repercussions and as far as I'm concerned this changes today even if I have to start fighting legally.

If you have a scheduled appointment here absolutely yes. Smoothe easy painless process. The "Emergency" room is an entirely different story. HOURS of waiting!!!! You have to come up with a better process for this specific operation. Unacceptable especially for newborn babies. Pack food entertainment blankets and pillows prior to coming! If you can find another ER do so!!!!

Glad my sons problem was not life threatening because would of died waiting. I don't get how people go for any emergency and then have to sit bleeding for 4+ hours. Something isnt right.

My son is only 4 months old. He is having trouble breathing. I came to the ER per my pediatricians advice and have been waiting over 4 hours now.

I'm really disappointed with Children's this time.Their only allowing one parent in at a time with their child due to Covid. A year ago I could of understood. But now it's really uncalled for. Children have almost 0 % of danger to Covid. Putting the liberal agenda ahead child care is horrible

We made the trek from Texas so that my son could get surgery here. The hospital is fantastic and they put lots of thought into how kids feel physically and mentally. The cafeteria is nice and the on-site parking is close and affordable.

The hematology department never returns phone calls and messages. My son was promised to receive a lab results the following day of his appointment, but haven't heard back from them for a week. I left at least 5 messages each day to try to get hold of nurse and doctor. No one pick up the phone or return messages. Are they expecting every patient to go back in order to find out the lab results????!!!!!

I go there whenever I feel so sick and throw up.

My 19 month old daughter had a acid reflux test done it was a 24hr probe test witch means she had a thin tube put through her nose into her tummy and it measured the amount of acid her stomach made. She also had a sleep study done that same evening. She was not to eat or drink anything before she got the probe placed in her nose/belly and they didnt get everything placed untill about 10:30am & we got settled in our room around 11am. I ordered her lunch she never got breakfast she had buttons the nurses were supposed to press when she coughed , chocked, ate, & sleeted the nurses never hardly pushed the buttons she was only given so much time to eat & when she napped they never pushed the button & i dont thank they even wrote it
down. I was so upset about the nurses "ZONING OUT" into the shows on tv that i even said at one point "are you fuc*ing kidding me!" looking right at a male nurses when my daughter coughed 2 times he didnt even look at her i pushed the button. but that wasnt even the bad part between meals the 2 she got she was thirsty i asked if the nurses could get her some apple juice & he said he had to wait till the next nurses came in so he could go get it after about 3 hrs of waiting for the other nurses i finnaly said fuc* it & ordered her supper but the same thing happened before bed too & i ended up just ordering her something but when i ordered something i still had to wait an hr for it to get to our room. Also as she was getting her senors for the sleep study put on the doctor/nurses (i donno really what she was) but she was so mean and ruff i thought in my head (you work with children be a little bit more genital) i wanted to slap everyone of them they were rude & did not seem to care much at all. I WOULD NOT RECOMMEND THE NEROSICENCE LAB HERE....go to OSU pediatrics! you wold thank a childrens hospital would be more genital & caring but thats not what i got even though i showed them respected excepted the one nurses who chose to watch tv instead of doing his job!

However i have had her in for an abscessed that had MRSA in it & they drained it & then she had great care it is different departments i guess.

I cannot believe this place has so many stars. I'm guessing it's mainly due to staff leaving reviews. We've had two doctors there that we truly believed cared, the rest cared more about lining their pocket. This hospital has a monopoly so they can charge whatever they want and the consumer has absolutely no say.

I can t believe my experience with them the two times i went to the er please beware do not come here for er visits at all you wait your whole day and they give false results and assumptions !

My son has surgery this morning, and I have to admit, every person we dealt with was phenomenal. The nurses were great with him. The surgery nurse sang a Trolls song to him while they wheeled him in, and afterwards, anesthesiologist was rocking him playing Trolls on his phone. The staff is great. Good job. I really appreciate the ease of today.

Love the people here. A patient care is beyond expectations. Great doctors. Modern facility very friendly. Come here frequently visiting people parking is always accessible even though you're right downtown. Can't speak enough of the integrity of the care and the staff employed here.

Was not impressed with the care my child received. Doctors and nurses were rude.

I spent my all my day in hospital, only interested in the outlook, and doctors there are zero. Everything they don't know, why you are a doctor??????

I am impressed with their staff everytime we visit. Great with the big difficult issues, and equally good with the little troubles that come up with children. They always take the time to fully answer both my questions and my child's questions.

NEVER let this place talk you into getting a g tube for your baby just so he can come home and they won't have to deal with him anymore. They kept telling us he would be so much better off at home with us to help him learn to eat and it's just because they want the extra space to bring in another baby and still have you coming in for regular visits so they can get money from both ends. They sent us home with him on an unrealistic feeding schedule on a food pump with his g tube and he has done nothing but vomit since he's been home and no one wants to do anything to help. The BPD clinic just wants to switch formula around constantly which does nothing or makes it worse and his GI doctor doesn't want to go against anything that the BPD team says even though a vomiting issue should be his line of work. They are now trying to just prescribe him Prilosec even though they told us multiple times it will not stop the vomiting, it will just make it less acidic. I'm only giving 2 stars because they did finally get him off of CPAP, but they were lazy with everything else. The in house nursing staff is also a joke because they're so short staffed and your baby will constantly just get a float nurse and no one gets to know your baby like they did when he was first at OSU. At OSU they would make sure your baby would get the same nurses every time they worked so he could get the best care. My baby will probably never eat by mouth now even though he was before, because he does nothing but vomit and is miserable all day. I wish I had other options but this place dominates the entire central Ohio area, unfortunately...

They discriminate against employees who dont take an experimental medical device.

I hate this place my daughter has been here for 4 days and me and my other daughter arnt aloud in the room after 9:30 only the mother and they say there s nothing wrong with her but won t let us leave until the 24hr care is fulfilled like wth do we need to do that we haven t done before and the main reason we came here was over her breathing and some how turned into her not gaining weight I do not recommend this hospital at all the staff are straight up just horrible the dr are ok to a extent but the nurses could care less don t go here

My son was here in the nicu as baby. They were ok.

My son had a surgery here and they made a mistake.... outrageous

Hi, so funny story. I've been getting calls asking about this hospital frequently, decided to google this, turns out we have the same phone number, different area code. (the area code is 1 number off from 614). Kill me.

*EDIT*
STOP CALLING ME. I was hoping putting this review up about this hospital that I ve never visited would make their patients realize they re dialing the wrong number. But, no. Still getting calls. Stop that.

The doctors and nurses are inconvenient and careless..they don't care about their patients when you go to the emergency room you waste your time waiting 6 hours nothing if I can rate this a 0 I would this is the worst hospital I have ever attended

the hospital is alright but what i'd really like to talk about is how they make their employees pay for parking and what happens is the employees park along the streets in front of people's houses. its a bother for those that live on the streets and run out to go to the store or take their kids to school, only to come back and the whole street is now littered with cars to the point where you'd have to park somewhere else or even on another street. its a shame and i for one am sick of it, as well as my neighbors that have to deal with it day in and day out. we pay to live here and park our cars on our street, they are paid to work blocks away from our houses. id like to make a formal complaint. i live streets away from childrens, not in childrens.

I love Nationwide hospital but not 630 ER room because yesterday We was there with our 11 months daughter @ 11:30 pm on 07/15/2019 due to ear infection, high fever & seems like she had sore on her mouth & tongue as well. Me & my wife notified everything to the nurse, she recorded on the patient chart. After that nurse told us to wait in lobby until someone call our daughter name & we did wait 30mins, an hour, 2 hours, 3hours, 4hours, 5 hours never call my daughter name. Our daughter cried cried cried end of her breath, seems like she does have pain like scale 10 to 10. But this couple skinny nurses who doing monopoly, if someone linked with them she just call in and an hour that pt out with the discharge paper. She did alot yesterday 07/15/2019 night shift, I want to tell this stupid ladies who discriminate people like this just go hell otherwise be kind, be polite, be honest, be professional working as a nurse in hospital. 1 egg for yesterday ER team because they are really sleeping like a cat napping, they don t care baby s who has been crying all day long for 5 hrs. Jesus...... help out to my family.

Absolutely unacceptable wait times. We came in on a squad. Almost 7 hours to see a doctor. What they told us when we finally did see them could have been done in 15 minutes. Will never visit this ER again under any circumstances. Dirty waiting room, bathrooms filthy, and unacceptable wait times.

We came in to the ER yesterday, because or Doctor requested we go there to get out 2 year old daughter an IV because she was dehydrated from being ill over the weekend. That was a little after 8pm. We had a short wait and then they took her vitals, and asked us a few questions, which we answered very clearly. Then we waited for hours and they brought her back for vitals again because it had been so long and asked us the same questions again (useless). Then we waited for another long will and they took us back to a room where we waited forever (under the excuse they had 2 people hold up the Entire ER, not buying it you are a massive institution and that basically says my daughter does not matter to you). Finally a nurse pokes her head in and asks if she can get us anything and took her vitals again and asked the same questions again. After another long wait a DR comes in and asks the same questions we've answered at this point at least 4 times prior. We tell her we were sent there for an IV for our daughter and she says that too invasive and they'd like to see if she drink something or eat a popsicle (which my wife and i had stated multiple times we had already tried). Then she said she had to speak to another DR, they came in and asked the same questions again, which we answered the same as all the times before (without being rude or raising our voices at all). Then we waited forever an another nurse shows up and does vitals again and asks if she can pee for a sample, we do that and then wait another 30+ minutes for someone to come pick it up. No one at any point tells us any information about if they are running it through labs or anything. Finally after 7 hours they say take her home and make sure she gets liquids. 7 HOURS IN AN EMERGENCY ROOM (its like an oxy moron) It felt very much like no one cared. We even had 2 nurses say it was unacceptable how long we had been there (which was nice to hear, but there was zero action taken to get things done). We were there from 8pm-330am, to hear make sure she gets liquids. The time she spent there was worse for her then being dehydrated, being poked and prodded by 8 different people constantly having to wake up for the same thing to be repeated (which I better not see on any bill, I should not be billed for incompetence). I do not want any more lies or excuses from the people of Nationwide Children's... 7 .5 hours is unacceptable, you caused more harm than good. Either staff your building and see these babies and children or don't be open. My little baby will be scared for life, not wanting to go see a doctor because of this carelessness from your Hospital! I would hope someone would want to reach out and make this right somehow!

The Rheumatology department here are the only ones who helped my daughter. Kudos to them!

One doctors opinion said that someone had deliberately broken my 1 yo leg. Despite no burns, bruises, discoloraton or swelling. I spent 1 year in family court to get her back. I was successful. But I also have resources many do not. Had I not had the best attorney and had this doctor not been sued for the same thing twice before, got knows what would have happened. As it is, my wife and i, both first and only time parents, were robbed of our babies first year and scrutinized by detectives for charges up to 7 years in jail. Turned out, the baby crib was found the culprit years later. We have added our case into others suing this "woman". Obviously real names are not used in this review but you know who we are. Your P.R. and legal team can figure out who I am. I can't wait to put her through what she put our families through on the most bogus evidence. At least ask your God for forgiveness for what you have done to our families.

This is the worst hospital. They have your minor child waiting 6 hours to be seen. The staff is not friendly at all. The lack of communication between the staff is unacceptable. They come in and ask the same questions the prior staff asked. Just horrible

Amazing hospital with amazing staff who care and do an excellent job. I originally had written a bad review because they would not let me see my brother when he was transferred here as I am his guardian and his parents would not answer the phone or show up to verify.
I should ve been angry with the parents and not the hospital as it s just policy, but my special situation with the condition of my brother made for a ton of stress in a critical time.
I ve been here for a week and my brother is doing much better, I am so grateful for all of the staff here.

Nationwide Children's is a great asset in our community. The main hospital was remodeled and it's bright and easy to navigate. There are so many specialists here for your child and everyone we encountered from the security to the nurses were professional and very nice.

The PICU deserves 10 stars, they did their job making sure my son got the right amount of attention from getting his medication on time, made sure he got his formula since he has an NG tube for now, and checked on him regularly. Now it s a way different story on C5B unit.. if we weren t here my son wouldn t ever be checked on night shift, my son was crying from 11:45p-6a, we did everything we could, so I was asking what might be doing it and with an uneducated response to make it seem like she had to go out of her way to come in the room she said I don t know, so we waited until 330a for her to come in after the aide kept saying I ll get your nurse. My son was without any formula in his feeding bag for a while so again the aide kept saying she will tell the nurse, it took another hour, another nurse came in to turn the machine off and left without speaking, the nurse finally came in after I had opened the door, so she walks in really fast get a 2 oz bottle of formula pours it in there, take everything off and leaves, no communication, I m sorry if your child has to deal with what I m currently going through. If we weren t here my son would lay in his own mess, starving, and crying. They don t care about you on this unit. I m not sure why they would want to do this profession if they don t want to do what the job calls for, to care. No one forced you to go to school to become a nurse. Oh and on top of that she came in to turn his o2, pulse, and resp monitor off so it doesn t beep at the nurses station. Also at one point she came in the room telling us were on the verge of sending a patient to the PICU so his cough right now is the least of our concern

World class hospital with brand new interior providing first class accommodation, first class medical services, first class medical support programs, first class medical care, first class entertainment for kids from all over the world all age, with the highest level of success in children's cure from all possible disease, giving live to hopeless cases, giving happiness to suffered families, giving future to very sick children's, all that with never ending smile, sunniest warmness, unconditional love, truly honest care, endless dedication, best knowledge, latest research, closest approach ever been seen immanent only and only to American society and American people.

New to this hospital network and not impressed at all. We had an important MRI set up 6 weeks in advance. Only 36 hours prior to the half day testing, they questioned the basis of the test and ultimately it was cancelled (why not question it in the 5 and 1/2 weeks prior while it was on the books and not in the imminent 48 hour window- VERY DISAPPOINTING to us in search of answers with our child). Also, the letter they sent to us for an appointment reminder had an invalid number on it so I had trouble reaching them. The letter directed me to prepare to pay the copay so I made about 12 calls before I realized we would hit our MOOP and therefore I was prepared to pay the $1500. During these calls, I let them know that the number on their form letter in 2 different places is an INVALID NUMBER. Nobody cared but the most callous and insulting person I informed of this carelessness on their communication was the MRI radiologist I spoke to about it (while they had me hunting down the CPT code). She said "I'm just a lowly radiologist" and cannot do anything about the errors on our letters. I have not found much to write home about at Nationwide but we are new to their system so like everywhere else I guess we will have to overlook pervasively low standards to even get care. Hopefully your experience with your child(ren) is far better than ours.
On another note, getting prescriptions through Nationwide is a lot of fun too. In between our first and second appointments, our initial 30 day supply of medication was about to run out 2 days prior to our follow up appointment. I called for a refill and the practitioner sent a refill to our pharmacy for 2 pills. Very helpful.

RESPONSE BELOW: Dear Nationwide, thank you for your response; however, everything you need to know is right here in the review. If you'd like to correct the majority of the issues, look at your MRI employees and their careless communications (primarily an appointment sheet with an invalid phone number). We do not need anything else from you at this time. Although it may not seem like it, there are other options available for us consumers/patients, especially when the bar is set so low.

My daughter was taken there for a type one diabetes scare. She had an elevated blood sugar that morning and they kept her overnight. Her sugars leveled out and maintained normal but they still checked in and made sure I knew what was happening. They didn't know why she went back to normal but were so happy to tell me that she isn't diabetic. My only complaint is that the hospital is very large and confusing. Parking is also really confusing. I was told her bed was ready at three and she didn't get her room until four which is not terrible but trying to keep a two year old occupied for an hour is difficult especially for a worried mom.

Worst hospital in Ohio. They know other hospitals won't take children for specialist appointments, so we are held hostage. They would have killed my daughter last year, if I didn't demand answers. A nurse even said my daughter only complained when I walked in the room. My daughter had a collapsed lung from their negligence. She told them she couldn't breathe. Switched to OSU, found out they did the surgery wrong. Now my other child screamed in pain for a year. They blew it off. I demanded a new dr. He was diagnosed in 2 days with a serious health condition. This hospital will kill your child. I'm moving out of state this summer, to get my son good healthcare.

Really awesome place. Gentle to children and caring to both kids and parents.

After being run around at multiple drs offices & hospitals with my son over the last 6 years.
We finally drove the two hours here and have had nothing but an amazing experience, the staff is so friendly and helpful.
We saw all three departments in one day that we previously needed multiple referrals & waited many months to see.
They accommodate our schedule and are extremely communicative, our son is finally on the right path with his health.

I will gladly drive the extra hours to get this level of care for our son.

Lost our referral for lab repeat work and blamed our doctor. Made us wait for 45mins before telling us...
On another trip they kept sending us to the wrong registration desks and made us last for our appointment.

You won't find a better place for your kid. Great nighttime security!

I want to say thank you to all of the staff in the Youth Crisis Stabilization Unit (YCSU)!! Each and everyone of you are touched by God! What you all have done for my daughter and family is absolutely amazing! I could never thank you all enough! God Bless you all!!!

Amazing place, the staff is always so nice and welcoming and they do their best to make you comfortable and try to get you in and out as fast as possible. I've always had good experiences with Children's and same with the rest of my family. Definitely recommend them to everyone.

my girlfriends been there for 6 hours and still hasnt had her problem dealt with, they are very unprofessional

Very good doctors and nurses they put your children needs first

Easily one of the best hospitals we have had to visit. My daughter was immediately treated for her asthma as soon as we arrived. They have innovated ALL of their technology to a whole other level from the staff walkies to the patients rooming. Thanks Butterflies Follow me on Instagram @laughalotent

I was at the emergency with my baby and husband. Though I could speak English my husband couldn't and the nurse said there must be a Nepali Interpreter for my husband. They made us wait for an hour until the interpreter came. He was wearing Access 2 Interpreter badge and I couldn't believe how he couldn't even interpret as simple as the medication instructions given. Those kind of interpreters jeopardize the health of people who speaks limited or no English. Luckily, I was there and we didn't become the victim of misinterpretations. Just imagine someone with language barrier getting those kind of services and the implications of it to their health. With all due respect that dude himself needs an Interpreter. Not just the medication instructions were interpreted terribly, the whole conversations with the provider was ridiculously awkward. We would say one thing and he would say something which clearly implied different meaning. At times he would go off the limit to just make it feel like he was interpreting probably assuming that we wouldn't know what he was conveying it to the doctor. I hope children hospital take this seriously and take necessary actions on their part to ensure quality services provided. I honestly say doctors and nurses were terrific.

love this place, everyone we meet there is so helpful and nice, they are great!

It's been almost 3 years of being related to this hospital since my children have had to be operated since they were born and the doctors, nurses who have touched us are very kind DR.Wood a very good surgeon thanks to him my girl is fine does not have no problem with your operation ..
thanks nationwide children's hospital and all your staffing

Definitely the worst hospital I ve ever been to went. Made false statements to CPS. And horrible with communication.

With all of their amenities and constantly being labeled as "the best" this hospital is truly awful if you're there more than a few days to see the true operation. My experience is ongoing: it started with my newborn son having a 4 month stay in their NICU and now we go back at least monthly for appointments. First, you will find out very fast their communication skills are terrible. They seem unable to relay information within departments, the hospital and their entire network. If your child is going to be there for any amount of longer term care I can't stress enough that you need someone there with them at all times. If my wife or I couldn't be there we had a family member there at all times except overnight. You have to be there to advocate for your child 100% of the time. We had a new doctor rotate in every week. Every new doctor pushed their own ideas even when it worked against the treatment the previous doctor wanted. The staff will not change a diaper unless it's a care time. My aunt asked for help at one point because our has pooped. The nurse told her she would change it at the next care, which was over an hour away. They put up a webcam we could use when we were not there which showed some horrifying things. Nurses would walk away without putting his oxygen or cpap back on him. We once saw an employee place a weighted bean bag on our 2 month old's chest and face to keep the cpap on and walked away. Any idea you have is immediately dismissed without an explanation as to why. Their staff disagrees with each other constantly and there is too much autonomy with how employees are able to dictate treatment. Doctors would say one thing, an occupational therapist would say another and the occupational therapist would demand treatment went with their suggestion and not the doctor's treatment. They pushed a g tube surgery on us for months until we finally gave consent. Immediately afterward he has vomited multiple times an hour consistently to this day and will still not eat anything by mouth. No staff member has tried to remedy this. I can't stress enough this message: DO NOT let them put a g or a j tube in your child. The in-home equipment company they set us up with did not show us how to use the feeding equipment or oxygen supplies and nobody at the hospital could help us. They do not return phone calls and weekend emergency numbers go to a receptionist with an attitude. If this is the best I absolutely do not want to see the worst.