New to this hospital network and not impressed at ...

New to this hospital network and not impressed at all. We had an important MRI set up 6 weeks in advance. Only 36 hours prior to the half day testing, they questioned the basis of the test and ultimately it was cancelled (why not question it in the 5 and 1/2 weeks prior while it was on the books and not in the imminent 48 hour window- VERY DISAPPOINTING to us in search of answers with our child). Also, the letter they sent to us for an appointment reminder had an invalid number on it so I had trouble reaching them. The letter directed me to prepare to pay the copay so I made about 12 calls before I realized we would hit our MOOP and therefore I was prepared to pay the $1500. During these calls, I let them know that the number on their form letter in 2 different places is an INVALID NUMBER. Nobody cared but the most callous and insulting person I informed of this carelessness on their communication was the MRI radiologist I spoke to about it (while they had me hunting down the CPT code). She said "I'm just a lowly radiologist" and cannot do anything about the errors on our letters. I have not found much to write home about at Nationwide but we are new to their system so like everywhere else I guess we will have to overlook pervasively low standards to even get care. Hopefully your experience with your child(ren) is far better than ours.
On another note, getting prescriptions through Nationwide is a lot of fun too. In between our first and second appointments, our initial 30 day supply of medication was about to run out 2 days prior to our follow up appointment. I called for a refill and the practitioner sent a refill to our pharmacy for 2 pills. Very helpful.

RESPONSE BELOW: Dear Nationwide, thank you for your response; however, everything you need to know is right here in the review. If you'd like to correct the majority of the issues, look at your MRI employees and their careless communications (primarily an appointment sheet with an invalid phone number). We do not need anything else from you at this time. Although it may not seem like it, there are other options available for us consumers/patients, especially when the bar is set so low.