My Auto Import Center Reviews

[This is the email I sent my mom after I talked to the service department.]

Your car had the bad luck to have the ignition coil fail right about the same time you had it in the shop for the other three things (new servo motor in the dash, new spark plugs, and new tires).

With labor, replacing the ignition coil would have cost about $300-$350 and they actually did that twice (first with a usually reliable aftermarket unit so they could get your car back to you as soon as possible, then when that unit failed, they drove to Grand Rapids today to pick up a second one this time a genuine Toyota unit).

So they spent a lot of time and dropped almost $700 on parts and labor without charging you a penny even though it wasn't their fault. If the ignition coil had failed a month before or after then you would have had to pay for it yourself.

Not to mention they had your car towed twice at their expense from your house to their dealership to try to fix the problem that wasn't their fault.

They also spent a lot of time today starting the car and driving it around periodically to see if the problem reappeared (it didn't).

They also kept it overnight so they can try to reproduce the problem from a cold start in the morning. Then Kevin will call you or you can call him.

That's the kind of car dealership you want.

update: The next morning they delivered her car to her driveway and rang the doorbell instead of making her arrange a ride to the dealership to pick it up.

1st time buyer, 1st NEW vehicle. From my first inquiry to driving off the lot, this team takes care of their people. Regan Taylor, patience for days, answered every question big/small and obscure that I could think of. If he didn't know on the spot he found out shorty. I can't help but think more than one person went out of their way to make sure I was comfortable and satisfied. Thank you

UPDATE: 10/3/18. Yesterday I contacted Mike K, dealership manager, as was suggested. We discussed my issues, he listened and wanted to make things right. He and I came to a very satisfactory agreement and I am very pleased with the results. I have been in sales for a good part of my 42 year working career and disclosure is vitally important; a customer/potential client should be made aware of all aspects of a purchase, all aspects of service provided. I encourage this dealership salespersons and service persons to keep this in mind. Then perhaps the situation I went through won t happen to someone else. My confidence has been restored after working with Mike.

ORIGINAL POST:
Recently took delivery of a 2018 Toyota Camry XSE, loaded with options, including the Entune package for an extra $1,800. It is great that salespersons know their vehicles to sell and know that the Entune package is only available if the car owner has an IPhone. Easy to add to the sales price, more commission, more dollars to the company, however at no time did a sales person disclose that the Entune package requires use of an IPhone during the sales process. Nor did I have an entire brochure where it should have been disclosed. Totally unknown to me. The sales manager was so proud to tell me he queried the sales staff to understand if they knew the Entune package required an IPhone and he marveled that they all knew. It was the wrong question to ask the sales staff, the question should have been how many sales persons disclose this fact to a potential buyer. I wonder what the answer would have been. I ve tried to get the $1800 back but the suggestion I was given was go out and buy an IPhone. Some suggestion as I have no intention of buying an IPhone at this time. Being a senior citizen I am quite comfortable with my current phone, truly believe I was taken advantage of with absolutely no consideration to make this right.

My second incident was a vandalism claim on my car which required body work. I made the appointment and delivered my car only to find out that My Auto does not have a body shop to do the repairs, they contract out with a provider in Grand Rapids. This was never disclosed to me. As an insured I have the right to take my car to the body shop of my choosing and I would have kept the dollars with a local provider. Again, no disclosure, how was I to know a body shop didn t exist at My Auto.

Seems this dealership has a problem with disclosures to customers.

I must say that I previously owned a 2009 Toyota Camry LE and consistently took this car to My Auto for all servicing over a nine year period and always enjoyed my relationship with the service staff. Not sure what has changed, but my new purchase is a bit of sour grapes based on failure to disclose and my loss of $1,800. It is extremely emotional to sit in this wonderful new car and stare at the Entune options that are not active to me.

We went to this dealership to buy a used Subaru, the vehicle is not the issue with this place it's the customer service. Be prepared because this is going to be a long review.
We sold the car I went there with to the dealership, and it is the dealership's responsibility, if they buy the car from you, to pay off the balance of that car, which mine did. He asked me to write down the 10 day pay off, which I wrote down the 10 day, 20 day & the full account balance on the paper he gave me. After about 2 weeks, when my old car payment was due, I was getting calls from that loan company saying that I owed money on it. When I had told them that the dealership bought that car and they were paying for it she informed me that they didn't pay off the full amount. When I called the dealership and left voicemails , no one called me back. It took us calling back and refusing to be put into someone's voicemail. When I finally got in touch with someone, they said to pay the balance and they'll "see what they can do about a refund." Which I never got.
Now onto the actual payment for the car I bought. It was going on a month in, and didn't get a bill. I called and left voicemails again, and after leaving multiple I got a call back saying that the wrong name was on the loan, and that I needed to send a picture of my name with the address to his cell so he can set it up correctly. The number he gave me didn't exist when I tried to send it, called back and left voicemails and I NEVER got a call back.
You can find a decent car anywhere, go there. This place will never call you back about issues that you have or questions. Anyone who tells me their looking for a car I will steer them in the opposite direction of this place.

They have a nice waiting area for service and are always helpful with any questions we have.

My husband and I had a great experience with Rob Gould. He was genuinely concerned for what was best in my budget- he did not push what was our limit. He followed up on concerns we had months later, way beyond what he was responsible for.
My 2001 Outback had been owned by one woman who continuously brought it to be serviced at this shop- she faithfully kept all the records of their oil changes and maintenance. It was great peace of mind to buy an older vehicle that was so well taken care of from this dealership!

I had my eyes set on a Subaru Forester for many years. All my friends who own Subarus have been very happy with their vehicles. I liked my previous vehicle, but I really couldn't wait to get a Subaru. The day finally arrived because my former lease was up and I was told my options were limited. I decided to take a leap of faith and go to the Subaru dealership and see what they could do. AnDre was very helpful and drew out many options for me to choose from. After about a week or so, I was ready to pick up my new Forester. They made it a very easy process and fit a plan to my budget. My dream of driving a Forester has come to fruition and I couldn't be happier!

Go see Steve Devries. He is an awesome salesman for Subaru.

The salesperson was excellent. Very knowledgeable but no pressure like many salesmen. We received a very fair trade in. This was a vast improvement over our experience several years ago. We would go back to this salesperson again.

I thoroughly researched Subaru Forester's before heading out to the dealerships. I had an appointment at another dealership on the day before going to My Auto Import / Subaru of Muskegon. The attention I received from My Auto Import solidified my decision to purchase from them and to not go back to the other dealership. They are very attentive and will work with you to get you in the vehicle of your dreams! I am extremely pleased with my decision. I couldn't have asked for a better salesperson either ~ Katie Brown was just terrific! She got me everything I wanted and more and stayed within my budget! Kendall Kuharevicz was awesome in going over all the bells & whistles in my new Forester! I drove away feeling very confident! Definitely recommend this dealership and if you have these ladies helping you out - you won't be disappointed! Great Job!!

John Gongalski is amazing. Looking for a trustworthy, truly good man? Look no further.

Went to look at Toyota Camrys and ended up buying one. Shadric was great! He was very patient and answered all my questions to my satisfaction. Everyone else I interacted with were also top notch. Highly recommend My Auto Imports and if you're looking talk to Shadric!

It may not be your whole company but the only person I dealt with left a bit to be desired. I felt as if the sales people were drawing straws to see who was going to have to help my wife and I. When someone finally did help us he acted as though we were wasting his time. We wanted to purchase a new Jetta. We found one in a color we liked but it didn't have the options we wanted. We test drove a black one with all the options we wanted and really liked it but we did not want black. We asked if we could get it in a different color and he told us what we saw was what you had, but he could get us a deal on the black one. I replied that it would have to be a pretty good deal. He invited us in and had us wait at his desk for almost half an hour before coming back and telling us we would have to pay sticker. I don't mind paying sticker but don't have us wait around for a car we told you we didn't want it you aren't going to move on it at all. So the next day we bought a new car at another dealership, in our color and even more options than the Jetta and couldn't be happier with it. It was a bit more expensive but we were treated like a valued customer instead of a burden.

Great place to purchase a car. We bought the 2013 Toyota Avalon and the whole sales experience was excellent. We've had the car in for routine service twice now and have not had any problems with their service department, it has also been excellent. The people working in sales and service have all been very polite and friendly. They also have an excellent waiting area where you can have a hot or cold beverage and log on to the internet for surfing while you wait.

Our salesman was knowledgeable and efficient. Great experience! Loving my new vehicle!

I had an excellent experience with the service here, the service director (Beth) put up with my constant calls while we were awaiting parts but as soon as they came in she had the car in and out in no time. Loaner car was great and shuttle service was very helpful

Will Smith and the finance department at My Auto Imports helped me out of a bind and into a great lease deal on a new Tacoma.

Just purchased a 2017 Nissan Rogue and absolutely love it, Rob Gould was so helpful and friendly. Would highly recommend to my friends and family.

Service staff is friendly and knowledgeable. Unfortunately you have to be subjected to Fox "news" blaring from the TV in an otherwise comfortable waiting area. Really? Who thinks it's a good idea to proselytize at your business?

My husband and I just recently purchased our second Subaru at My Auto Imports. Our salesman, Rob, manager, Mark, and the finance person, Bill were so helpful and worked very hard to get us a great deal! We have used the service department in the past and will continue to do so because of the quality of service. Thanks to everyone at My Auto Imports for all of your help!!

Used to be the only place I would purchase a vehicle. However, now with high pressure sales, and rude associates, they have lost my confidence and my future business.

Received wonderful service. Was approached by Shadric (dealer) as I walked up to the front door. He asked me what I was looking for and was more than willing to accommodate; letting me test drive any car I had interest in. Was willing to offer other suggestions to cars like the Honda Civic I had my eye on, but didn't try and force anything on me. Was able to take a test drive that covered a wide-range of driving conditions to see how the car handled in more than just "perfect" road conditions. The purchase process was very painless and simple. Everything that was offered was well explained and nothing felt forced like I had been expecting. Was a little sad to not get a good interest rate on my loan, but understandable with having little credit history and just starting a new job not too long ago. Overall was a great experience.

Alex had exemplary customer service, knows how to read the conversation, very cordial. Would suggest coworkers and friends to see him

Sean Singleton is awesome - helped us find the perfect vehicle and was very genuine / friendly - definitely earned our business for years to come!

Andre Coffee was friendly and very knowledgeable. He presented our different package options clearly and helped us weigh the relative merits of new vs. used cars fairly. He did a great job of explaining how we could get a 0% financing deal. When I had a possible problem with my car (oil light flickered on) on the same day I had to travel for a family crisis, the service department was wonderful about putting me at the front of the line and taking care of my car right away so I felt secure to travel. We will definitely be buying another Subaru (our cars made it through this awful winter with no problem whatsoever) when our Forester dies, and we look forward to working with Andre again.

Love this place! Quickest auto purchase ever! Rob showed me what I wanted to see, didn't try to push me into a more expensive vehicle and provided me with the best financing options for my budget! I will definitely see them again!

Always a friendly and knowledgeable staff. I drive an hour to come to this dealer because of their service. A closer dealership has steered me in the wrong direction multiple times. So THANK YOU My Auto for taking care of my families vehicles!

Scheduled some repair cover under my warranty. My appointment was re-schedule due to some schedule conflicts and because of that Beth went out of her way to get my Audi in and gave me a loaner too so I could go to work while my Audi was being fixed. Thanks you to all at my auto

Excellent service, exactly the right person for the right job. 5/5 would go back

Was promised a free oil change, due to a prior mishap. Promise not kept.

Very helpful. Answered all questions honestly. Will was very helpful. Fair on price. My wife loves her Subaru.

At 63 years old, I've had my fair share of car repairs. This was the first I'd taken my car here and surely will not be the last. Between the quality of work and customer care, you really can't go wrong. My wife and I are even talking about buying/leasing our next Subaru from Subaru of Muskegon.

I was greeted and checked in quickly for an oil change/maintenance check. Waiting area is terrific: comfortable, clean, snacks, games for kids. My car was ready in a little under one hour. The desk attendant went over the maintenance report with me and I was on my way. Great Job!

Alex is a great sales person who meets the needs of his customers.

Great Dealership! Their staff and management is A1, I bought my Audi from here and had a great experience with both sales and service. Make sure you ask for Mr. Jack Dempsey, He will go the distance for you!

My buying experience with this dealership has been terrible. I've asked why the car I'm interested in suddenly went up in mileage (with no reduction in price mind you). Rob Gould told me that "it's being daily driven by one of the sales men". Ok i was fine with that. I've asked if they could stop abusing the car while I'm in the middle of purchasing it (because that's not appealing to the buyer) but the manager said they would not put the car on hold despite my offer to place a security deposit. I'm not even upset about my credit score getting hurt by tens of inquiries they did. I'm upset that they wasted my time and energy for two weeks. I'm also not upset that they can't put it on hold, its first come first serve I get it. But at least stop abusing the very car you're selling. Be careful with used cars you buy here. You'd hate to know it was abused by a sales man beforehand.

We bought our first Subaru from My Auto Imports! We received excellent customer service from start to finish! Andre Coffee was our sales person and he went above and beyond to make buying our vehicle a happy and positive experience! A big thank you to the whole team!

Professional Staff, very friendly and sincere. Great dealership I highly recommend them. Shadric and Mitch did a Great Job! Thanks, love my Tundra.

This is the fifth car I've purchased from My Auto over many years, and that's where I'll go when i look for my sixth. Zack was great to work with. Hope he has a long career there so I can work with him again.

My Import people have been friendly and eager to help. The service department is great, too - very professional and capable. I also appreciate how clean the dealership and service departments are - as my mom would say, you could eat off the floor. All in all it is a super place! Thanks to Jason Meekhof and all the other fine people who work at My Auto Imports.

I really liked the video review before the repairs were made, also appreciated the actual cost came in under their projected cost.

great overall experience.

We received excellent customer service from Fred the moment we walked in the door until we returned home the next day with our new (used) Subaru. He made the entire experience painless and easy. He was very knowledgeable, took lots of time with us, and wanted to be sure he answered all our questions. He even called after we arrived home with the car to make sure everything went well. Would definitely recommend this dealership.

Very well-kept-up building & waiting room! There is a fountain pop machine along with a coffee maker so you can have a drink while you wait for your vehicle to be done. My oil change was very quick, however, $75 is pretty pricy... Overall great experience for an oil change, just not the best on your wallet.

Jeff was an amazing person. After an unfortunate loss of a vehicle he helped us get into an amazing deal without much fuss. I would highly recommend this dealership and Jeff in particular!

Thank you Jack Dempsey. After surviving a sideswipe by a Tractortrailer on a Michigan interstate, my wife and I had to replace the car we had grown to love, and felt safe in. Since we were near our daughter's home in Mich we went to My Auto Imports and were fortunate to have Jack as our sales rep. We were buying a new car somewhat under pressure, and while I had done my homework on the internet, Mr Dempsey ended up making the car buying experience the best I have had in my life of 70 years. What impressed my wife and me, was that he actually "listened" to us. He then used his knowledge to suggest several options, each time listening to our responses, and helping us narrow the search. In the end, my wife and I both feel it was the best auto buying experience we have ever had. And though we live in Florida, we travel to Mich. regularly, and plan to have our auto serviced at this dealership also. I simply can't say enough good things about this capable, personable young man. We thank you, and wish you the best. Ask for him, you won't be disappointed.

I live much closer to 28th Street in Grand Rapids than the lake shore, and I made the drive out to Muskegon to compare My Auto Imports to our local Subaru dealer. I didn't expect to purchase a car out there, but I'm glad that I did. I love my new Subaru Forester, and I can't say enough about the personalized attention my family received from our salesperson AnDre' Coffee and his protege Jeremiah. We also had an opportunity to interact with Bill Ferry, who made us feel like a member of the family. AnDre' went above and beyond to get us the vehicle we wanted and the finance guys got us the vehicle at super low price. Thanks for everything!

Shadric was great. He took the time to answer all my questions, kept me informed during the ordering process, and was great to work with. Highly recommend contacting him!

My husband brought my vehicle in for an oil change. We live in Holland. On the way, he had a driving scare (he has MS). Thankfully no one was injured but he was so shook up when he arrived at My Auto that Bill Ferry offered to drive him all the way back to Holland with a follow car so he could get back to Muskegon. THAT is going above and beyond for the customer! We are so grateful for all the great people at My Auto, but especially for Bill during this visit.

We were able to walk around the lot and check out vehicles prior to being approached. The "low pressure" was appreciated. Once we did decide upon a vehicle, Nicole, our sales person was extremely helpful and patient.

Everyone must get a car from Nick! Honest. On your side. Made buying me first Hassel free and I'm so happy he helped me and I will be returning for all my future needs.

The express lube was used for an oil change and battery check. I was expecting about 1/2 hour to complete but it was more than 3/4 hour time frame which I felt was a bit too much. I was not given any time table when I arrived, only that to "get right on it". Everything was done as requested but not being told of a long wait for express service is irritating. I have used other Subaru express service lanes with cars seen in front of mine but never took this amount of time this service did. Four stars barely for a rating, closer to 3 1/2 stars..

I bought my Subaru at Betten. When I need work done I take it here because sadly betten doesn't have a Subaru staff. No matter, My Auto has a friendly staff, a comfortable waiting area, and talented mechanics.

I had a great time leasing a car. Great costumer service and easy financial approving. Went to several dealers but this was the best one with great deals and prices. Regan Taylor was a good salesman and made sure I got what I wanted.

The transition from one lease to another lease was seamless- very smooth transaction.

I had a very bad experience here, I drove 45 minutes from my house and spent all day there for 3 days because they were sure they would be able to get me a loan and after waiting for 2 hours on the third day without any updates, I was told I wouldn t be able to get it. I then went to a different place and was approved for the same kind of loan and got my car, all in 2 hours.

I can actually say I have never been to a dealership as pleasant, attentive, helpful and HONEST as MY AUTO IMPORT Center. My husband found the car he was looking for online and contacted the dealership and from the first call to the handshake to close the deal it was a pleasure. No high pressure, friendly and "real" straight forward communication, every questioned was answered to our satisfaction and each and every person went out of their way to make sure our experience was a good one. Thank you! and ...Keep being Not your ordinary dealership

Best place to go get a new/used car!!!! Felt very welcomed and comfortable since the moment we got there! And Rob Gould just made this experience much more better! He worked very hard for us to meet our budget and yet drive home with a new car! Best experience ever buying a car! Definitely would go back!

Sales process went well. I felt we recieved a fair deal and we love the Rogue. The delivery took far to long. The vehicle had to be recleaned because there was shipping tape still on it, residue on the windows from the stickers and glue left over from the protective shipping tape on the hood. The salesman didn't know much about the vehicle and they didn't fill the gas tank. He had to follow to the gas station so the tank could filled. What should of taken 20 minutes turned into 1.5 hours. We came back 2 days later once we did the paperwork to pick the Rogue up. They had plenty of time to make sure this was right before we arrived.

I am a last minute person and of course you can never know when your car will need service. Whenever I have a problem I can always walk in, call and make an appointment or talk directly to Eric about my needs. He is always willing to go an extra 1,000 miles to make sure that my son and I are driving in a safe car. Eric is also very willing to help out with cost. Not every day is a payday! Honestly though, I trust Eric and his team and I will always bring my vehicles to My Auto :) Thank you!

The staff is always courteous, informative and congenial! Heather is the best of the best. Always going above and beyond! That is why I'm on my 6th Subaru!

I wanted to complete my purchase completely online, and Andre made that work. We ordered exactly the car we wanted and picked it up with minimal hassle. The people who work there genuinely seem to care - what more can you ask for in a buying experience? I'll definitely buy from them again.

I have been very impressed by everyone I have had dealings with at My Import. I have bought 2 vehicles now from them and they have been awesome each time. I appreciate how they go the extra mile to help you get the vehicle you want. I would recommend George,my sales rep, to anyone needing to buy a car. He is a great person to work with. Thank you again for a great buying experience. I appreciate all your help.

Brought my car in for a recall and oil change but also asked them to check out why my new car was shaking when I braked. Mikayla went above and beyond to help me find the problem, called VW and fixed the problem at no cost to me. Excellent service!

Before lockdown I bought a 2018 Nissan with low 40k miles on it. Put around 4K on it and brought it in because it was leaking oil on my new driveway. Was told it would be 600 to fix. They said it was leaking oil out of the stripped out oil plug and oil filter. Also the rear brakes were bad. I m feeling their certification doesn t mean much. They offered 10% off. Still was nearly 600 by the time all was said and done to fix problems they didn t address before selling it.

Edit:1/12/21 Been over a month and no effort was made to "reach out to me".

Went to look ended up buying a VERY NICE Sabaru. Very nice people no pressure what so ever to buy on the spot. Looking forward to working with them in the future.

I had a pleasant experience in comparison to other dealerships. I worked with Regan and Bekah and they made the experience of purchasing a used vehicle very simple and stress free. I did not feel like they were trying to push any vehicles onto me or over sell me something. Regan was friendly and willing to work around my schedule and take the time to really review everything with me so there were no surprises.

Everyone was nice. miss the amenities, but understand it is to keep everyone safe. Hang in there and be safe.

I have been doing business with My Auto since 2003. They really cater to my needs. My last acquisition was truly a challenging one. John Gongalski knows that I am particular about the small details. He was a true champion and was able to obtain the car that I wanted through another dealership rather than trying to push a similar vehicle that was on their lot. These folks at My Auto are top notch!

This was the best car buying experience ever and I've had a few. Dennis our salesman was very nice and it was very comfortable to talk with him. He was personal and friendly, no pressure at all! He found the PERFECT car for me. He also surrounded himself with the great team at My Auto. The team was very knowledgeable, helpful, friendly and always made you feel like family. We will be continued customers.

The loner was very much appreciated car fixed and running well.

Employees are very friendly and outgoing. They are also very knowledgeable on all the cars there. The employees are also very personable with all of their guests. Also, how could you forget about the courtesy drinks and snack at their lounge!

Austin Gresset and Jake Childress provided unparalleled great service when I got my new car. They were both very approachable, honest, and clear when they dealt with me. The group worked hard to help me find the best available options for going forward with my car. I would highly recommended Subaru of Muskegon. They are fast, intelligent, and concise. I look forward to dealing with them in the future.

Our salesman Will was so helpful and kind. They really did everything they could to help us out. We got top dollar for our trade in and would definitely do business with them again!

I had just recently purchased a vehicle from My Auto Import. It was a really nice buying experience at the time but looking back I can't help but feel like I was rushed into the whole purchase. I truly am regretting the whole purchase but now feel stuck in a loan for the next 5 years. I had not had the time to truly look over everything and after I bought it I found that there were a few things wrong with it (lights, phone charger, power seat). I set up an appointment to have it fixed because...well I shouldn't have to pay to fix a new car right? They tried to charge me for the fixes that I made and then got an attitude when I told them I wouldn't pay. I would recommend because they seem to be very upfront and honest but I also would not.

I was really amazed at how fast my car was serviced. Thank you so much. Have a great day.

DO NOT SERVICE YOUR AUDI HERE!! I would recommend finding a more qualified place for your Audi needs/problems.

Had an oil change , sat in a massage chair, ate popcorn, had a free bottle of water and got a free car wash. Didn't want to leave

While I was looking for my car, test driving and making the purchase I found the staff to be very cordial and attentive. After the purchase when I've been there no one acts like they want to talk to you. I have found the service department staff to be well organized and professional. I love my car and in the end I guess that is what matters.

Will Smith did an amazing job helping us find our new QS5!! He was very professional answered all the questions we had for him. The whole staff was very friendly, we went there thinking we wouldn't know any of the salesmen little did we know there were tons of them we knew Will was just the one that helped us!!!

After enduring a miserable experience at another Subaru dealership, I contacted My Import of Muskegon as I noticed they had my vehicle in inventory. What were my expectations when calling? To be honest, something along the lines of the typical name/phone number harvesting followed by a bloated quote. What did I get? Jason Meekhof picked up the phone and, within moments, provided me with an extremely competitive quote. It was clear to me that Jason was familiar with the product and knew exactly what he was doing. This was a complicated transaction as it involved a trade-in and the dealership was three hours away from my home. Jason was extremely professional, provided excellent communication through the entire process and, most importantly, followed through with everything he stated. The dealership experience was top notch and the finance manager Bill Ferry worked quickly and efficiently to assure that I was able to get back home to my family. It was well worth the drive and they have gained a customer for life. Do yourself a favor, bypass the typical dishonest sale runaround and talk to true pro's Jason and Bill at My Import of Muskegon.

I purchased and take my VW Golf to My Import cannot be happier with service.

I have had a chance to visit this dealership multiple times, and am always greeted by someone in a friendly manor. Ethan is very professional when working with customers and is a forward thinking leader on their Business Development Team.

The Subaru dealership was great to work with. Very prompt, helpful, and no pressure. They worked with us on any points of concern to make sure we were 100% satisfied with our new Forester.
Huge shout out to Andre and Timera! (Sorry if names are misspelled) We had the pleasure of being assisted by each on separate occasions and both were very welcoming, honest, and helpful.

I had a great experience buying a new Subaru Outback from My Auto. I've since moved across the country to California in my Outback and still love it! Jason was also great to work with since this was the first car I'd ever bought new.

Mechanic busted my front VW emblem and put chrome tape over it. I noticed it about a month after my service so no reimbursement for a new one($80). However the timing chain service was the best price in the state hence the two star rating.

Beth does a fantastic job in ordering the right tires for my vehicle according to the vehicle specs and my driving habits, scheduling an appointment to fit my schedule and keeping time; my vehicle returned washed and ready to go as promised! This is all done with the utmost professionalism and topped off with a smile. Thanks Beth and crew!!!

I was looking for a 3rd row vehicle for a long time with no luck. Once I walked onto My Auto Import lot I felt confident I would find something. Rob Gould helped me find what I needed, more than what I was even expecting. I hadn't experienced so much help and professionalism with a car company as I did with My Auto Imports. If your looking for a reliable vehicle go to My Auto Imports. Very clean, nice, helpful, and have very good incentives to buying a vehicle from them.

Jeff Hepler was excellent to work with, he made the whole experience stress-free. We are very happy with our purchase and our experience with the sales and finance staff.

Great cars and very nice staff to help with all your questions.

Not very happy that they sold me a truck with four open recalls. If it was just me riding around in the thing it wouldn't be so bad but I put my family in it.

Roy Von Liere worked on the sales for my husband and I and made certain we got exactly what we were hoping for in new vehicles. He was also extremely helpful in training us on the operations of our new Rogues. Roy, along with Bill Fisher, closed our deals in two days. The entire crew was very enjoyable to work with and extremely generous with their time. We will recommend this dealership to anyone and everyone. Furthermore, when we are ready to purchase new vehicles again, we will not hesitate to return to My Auto Group.

On the appointed day, the recall service was completed in half the estimated time, much to my delight.

I finally decided to buy a new car after putting 295,000 (very happy with this Toyota) miles on a 2005 Toyota Highlander. My husband and I decided it was a no brainer to purchase another Toyota. I had it narrowed down to a Toyota RAV 4 Hybrid (41 miles to a gallon) and knew basically what options I wanted. My Auto Import Center kept coming up on my internet searches and I soon realized they had a large inventory of RAV4's. My husband and I went on a Saturday, mid morning, and were very pleasantly surprised to find exactly what I was looking for. We met with Shadric who demonstrated all the details of the SUV and answered all my questions. We also couldn't have been happier with the sale transaction with Shadric who helped us negotiate a price we were happy with and who completed the process quickly and efficiently. Shadric also followed up with us to make sure everything was going well with the RAV4 and to see if we had any questions on all the changes from a 2005 to a 2019 Toyota. I highly recommend Shadric for negotiating a great price and an efficient transaction, and My Auto Import Center who has a super inventory of autos.

The women at the AUDI service counter are always helpful and knowledgeable. I am pleased with my service and I appreciate being remembered as a customer. The waiting room is decent and I appreciate the cappuccino machine. It makes a nice cup.