[This is the email I sent my mom after I talked to...

[This is the email I sent my mom after I talked to the service department.]

Your car had the bad luck to have the ignition coil fail right about the same time you had it in the shop for the other three things (new servo motor in the dash, new spark plugs, and new tires).

With labor, replacing the ignition coil would have cost about $300-$350 and they actually did that twice (first with a usually reliable aftermarket unit so they could get your car back to you as soon as possible, then when that unit failed, they drove to Grand Rapids today to pick up a second one this time a genuine Toyota unit).

So they spent a lot of time and dropped almost $700 on parts and labor without charging you a penny even though it wasn't their fault. If the ignition coil had failed a month before or after then you would have had to pay for it yourself.

Not to mention they had your car towed twice at their expense from your house to their dealership to try to fix the problem that wasn't their fault.

They also spent a lot of time today starting the car and driving it around periodically to see if the problem reappeared (it didn't).

They also kept it overnight so they can try to reproduce the problem from a cold start in the morning. Then Kevin will call you or you can call him.

That's the kind of car dealership you want.

update: The next morning they delivered her car to her driveway and rang the doorbell instead of making her arrange a ride to the dealership to pick it up.