UPDATE: 10/3/18. Yesterday I contacted Mike K, de...

UPDATE: 10/3/18. Yesterday I contacted Mike K, dealership manager, as was suggested. We discussed my issues, he listened and wanted to make things right. He and I came to a very satisfactory agreement and I am very pleased with the results. I have been in sales for a good part of my 42 year working career and disclosure is vitally important; a customer/potential client should be made aware of all aspects of a purchase, all aspects of service provided. I encourage this dealership salespersons and service persons to keep this in mind. Then perhaps the situation I went through won t happen to someone else. My confidence has been restored after working with Mike.

ORIGINAL POST:
Recently took delivery of a 2018 Toyota Camry XSE, loaded with options, including the Entune package for an extra $1,800. It is great that salespersons know their vehicles to sell and know that the Entune package is only available if the car owner has an IPhone. Easy to add to the sales price, more commission, more dollars to the company, however at no time did a sales person disclose that the Entune package requires use of an IPhone during the sales process. Nor did I have an entire brochure where it should have been disclosed. Totally unknown to me. The sales manager was so proud to tell me he queried the sales staff to understand if they knew the Entune package required an IPhone and he marveled that they all knew. It was the wrong question to ask the sales staff, the question should have been how many sales persons disclose this fact to a potential buyer. I wonder what the answer would have been. I ve tried to get the $1800 back but the suggestion I was given was go out and buy an IPhone. Some suggestion as I have no intention of buying an IPhone at this time. Being a senior citizen I am quite comfortable with my current phone, truly believe I was taken advantage of with absolutely no consideration to make this right.

My second incident was a vandalism claim on my car which required body work. I made the appointment and delivered my car only to find out that My Auto does not have a body shop to do the repairs, they contract out with a provider in Grand Rapids. This was never disclosed to me. As an insured I have the right to take my car to the body shop of my choosing and I would have kept the dollars with a local provider. Again, no disclosure, how was I to know a body shop didn t exist at My Auto.

Seems this dealership has a problem with disclosures to customers.

I must say that I previously owned a 2009 Toyota Camry LE and consistently took this car to My Auto for all servicing over a nine year period and always enjoyed my relationship with the service staff. Not sure what has changed, but my new purchase is a bit of sour grapes based on failure to disclose and my loss of $1,800. It is extremely emotional to sit in this wonderful new car and stare at the Entune options that are not active to me.