Emily Colella Review of My Auto Import Center
We went to this dealership to buy a used Subaru, t...
We went to this dealership to buy a used Subaru, the vehicle is not the issue with this place it's the customer service. Be prepared because this is going to be a long review.
We sold the car I went there with to the dealership, and it is the dealership's responsibility, if they buy the car from you, to pay off the balance of that car, which mine did. He asked me to write down the 10 day pay off, which I wrote down the 10 day, 20 day & the full account balance on the paper he gave me. After about 2 weeks, when my old car payment was due, I was getting calls from that loan company saying that I owed money on it. When I had told them that the dealership bought that car and they were paying for it she informed me that they didn't pay off the full amount. When I called the dealership and left voicemails , no one called me back. It took us calling back and refusing to be put into someone's voicemail. When I finally got in touch with someone, they said to pay the balance and they'll "see what they can do about a refund." Which I never got.
Now onto the actual payment for the car I bought. It was going on a month in, and didn't get a bill. I called and left voicemails again, and after leaving multiple I got a call back saying that the wrong name was on the loan, and that I needed to send a picture of my name with the address to his cell so he can set it up correctly. The number he gave me didn't exist when I tried to send it, called back and left voicemails and I NEVER got a call back.
You can find a decent car anywhere, go there. This place will never call you back about issues that you have or questions. Anyone who tells me their looking for a car I will steer them in the opposite direction of this place.
Comments: