This was my first vehicle that I bought from a dealership and my experience was excellent. Brad and Bekah were wonderful. Bekah was even able to get me a lower interest rate than the one I was pre-approved for at my credit union.
Tim Winchel was very friendly and helpful, as was the entire staff. I bought a used car for a very fair price, but they treated me like I bought an expensive, new vehicle. I paid such a low price that almost zero commission was made, but you never would have known that by how all of the employees treated me!
John Gongalski is a great guy. His respect for people is what makes him a great salesman. He'll do what he can to ensure his customers leave happy.
I couldn't be more happy with my purchase and Jake made the purchase as easy as possible. Jake was very patient and kept me updated throughout the entire process.
Service department is great. Sales is very helpful and willing to go the extra mile. Thanks for all of your time and help Alex.
I have purchased 5 new cars from My Auto over the past decade or so, all of them have been good experiences. Alex Wiedenhoeft really squared me away on my latest 4x4!
Friendly staff, until you buy your car. Have been waiting a week for a call back on a simple question about the car I bought. I contacted them early the day after buying (I picked it up just before closing so had to wait til the next morning). Have left 3 messages and can not get any response.
From start to finish the My Auto team was amazing. From the moment we walked in we felt like family. Everyone went above and beyond to make sure we had a great experience from start to finish. Fred was great in helping me narrow down my "bucket" list to ensure I got the right vehicle for me. We will definitely be back for our next vehicle purchase.
I got the run around from another Audi Dealer in Kalamazoo on a recall on my vehicle. When I showed Mickala the paperwork from the other dealer, she contacted the regional office for Audi and she got them to agree to take care of the recall items on my vehicle. She also quoted me a better price than the other dealer for another repair I needed to have done. She was attentive to me as a customer and very confident in her abilities to to ensure the right repairs were being done on my vehicle. Additionally, I needed to drop my vehicle off well before opening time (5:30 AM). Without hesitation, Mickala met me at the dealership in the wee hours of the morning to give me a loaner car while my car undergoes repairs.
Because of this great service I highly recommend My Auto Import Center of Muskegon and I have already referred other Audi owners to My Auto Import for service. One of my friends has an appointment setup next week for his vehicle. Thank you!
Easy and painless experience! I really enjoyed the atmosphere at My Auto Imports! I felt respected and understood by one of the many salesman, Keegan. He did a great job and I would highly recommend him and this dealership to anyone I know!
As I sit here and write this review, I have yet to receive my new vehicle. Throughout this process of the dealership trying to obtain the vehicle my salesman rarely contacted me to give me updates about its status. Turns out when information was given he was quickly caught lying to me about the status of the vehicle and the personnel responsible for the dealer trade that was required to make this happen. Yesterday, my salesman knew I had an inevitable appointment at a specific time early afternoon, and it had been indicated to me prior to the holiday weekend that my vehicle would be prepped and ready for me to pick up prior to the appointment; it was not even touched when I arrived to pick up my new truck. I was offered a loaner vehicle to drive until my new vehicle was prepped, even so I had my trade-in still in my possession. Finally today I get a phone call from my salesman indicating please bring the trade-in with the keys and the title that my new vehicle has finally been prepped for me to pick it up, during the conversation my salesman indicated to me "please do not sign the title ahead of time we will need to do it correctly at the dealership" when it was determined that my wife could not be in attendance to pick up the vehicle my salesman explained to me that "they will just look away while I signed my wife's name on the title". This is fraud and I'm not certain I intend to continue with this purchase! I highly do not recommend this dealership!
The staff at my auto import will bend over backwards to get you in the car you want in the price range you have if your looking for an affordable great running vehicle go see Jordan at my auto imports he went above and beyond to get us in a great suv for a great price
I m a 20 year Toyota customer, with My Auto Import since their beginning, and my experience with their sales and services department has been great. I started to look for another certified used RAV4 Limited this spring working with Rob Gould. When we couldn t find what I was looking for, I took a look at Subarus.We found a 2018 with 15,000 miles with exactly the features and price point I wanted. Rob was great to work with, no pressure and from the beginning was focused on finding a vehicle that worked for me. I m very happy with my Subaru CrossTrek - smooth ride, sporty look and safety features that have lowered my car insurance rate.
Purchased a 2017 tundra crewcab there new, the sales staff were great. 2 years later I have four cracked tires, all the way around each tire, and a head light burned out. I went in for a regular oil change and mentioned to the service associate the above mentioned issues. He did the proper thing and humored me. The wait was unusually short but I was happy about that, I was in the gray area on complaining about my tires ( but he was told all four were cracked like they were retreads) so i asked if i could purchase new ones. He states that he didnt have the ones in stock so id have to wait a couple of days (no problem for me i expect that logistical element). Next he says we didnt change your light because we have to remove your grill (ok do it?) also he said it would be $181 dollars to replace it and id have to make an appt in a week or so. He then said I should get an alignment done with my new tires I would have purchased there and it would be and extra $90. I left with no argument, then started to think about it in its totality.
I have a two year old vehicle purchased new there and im made to feel like My Auto import is doing me a favor( the general demeanor of the employee). I call the dealership back (this is some of my complaint) finally get what I believe is a manager. I let him know im not happy about my two issues with my vehicle and his answer was "and". So i hung up canceled my tire order, I will check to see if the toyota dealer in GR is not connected and move my business there as I envision this is future par for the course. Honestly I thought time would be taken by someone with authority to do discuss these moderate issues heck even a hug would go farther than the indifference towards a customer .
I ve been a lifelong garage mechanic and always done my own maintenance. Since things are a little different now with this new (to me) Crosstrek being my baby and all, I decided to treat her and myself to the 42,000 mile service at the dealer. While I could have easily done the oil & filter myself for less than half the price, I must say I was quite impressed with the level of service at Subaru of Muskegon. The appointment was quick and the waiting area is pleasant. There are even a few sweet classic Subies on display in the showroom. They also sent me a video of the under-body inspection while I was waiting. Cool. I may be a convert.
Friendly, honest, no pressure, purchase experience. It was a pleasure working with Jeff Hepler to purchase a quality used Toyota Sequoia.
I would buy from them in the future.
Excellent customer service. Mickala is always knowledgeable, helpful, and attentive.
An excellent dealership in almost every sense of the word! Growing up in the car business (i.e. used to buying at wholesale!), I DID leave feeling like I paid "a bit too much" for this higher mileage '14 Nissan Rogue, but when I got home and found there were NO Owners Manuals in the Glove Compartment, I texted my Sales Specialist (Neal Oatmen) and he said he'd look into it first thing Monday morning! And you can't ask for better Customer Service than THAT!
It was my first time buying a brand new car, and I had nothing short of the perfect experience with Greg Ireland!!! I have to say that after a bad experience with the Subaru Sales I was very hesitant on purchasing from here but Greg is definitely THE guy to buy a car from!! He contacted me after my last visit where I shared my bad experience and apologized for others behavior. He went above an beyond to ensure I got everything I wanted, not pushy or overwhelming and was very down to earth. I arrived at 1pm for a test drive and was signing the paperwork for my 2019 Subaru Ascent by 3!! Thanks again for everything Greg!!!
Great experience, they took care of a safety belt issue that wouldn't latch and was no charge to me. Also looked at the Rav4. On display an took one for a test drive, associate Reagan was very helpful.
I really appreciated how fast I was able to get in and out. I scheduled an appointment online and they were ready for me and service was done quickly and efficiently.
I really appreciate not having to wait for long periods of time especially during Covid season. On that note, it is also nice to see all of the staff in full compliance with masking. It makes my
visit much more comfortable.
Thank you, Javid. You have a great team in place.
Purchased my Toyota here and have serviced it here as well. I had a warranty issue that was not easy to figure out and they worked diligently to find the problem and fix it. They are fast and friendly when I get my oil changed.
Everytime we go to My Auto Import Center for regular maintenance or a repair we have been super satisfied. Both Heather and Eric go above and beyond making sure that our Subaru is in top shape. A special thank you to Eric this last visit. Thank you so very much for all you did for Dean and I.
This center cares for their customers and we will continue to come here.
Dennis Vogel - my sales person and Charley, the sales manager were very helpful, reasonable and flexible. Good customer experience and they clearly care about a future relationship with the customer.
They are still refusing to pay me THOUSANDS of dollars they owe me. Will not be doing business here EVER again
Service is fast and friendly
Very satisfied with the work they do
Thank you Alex! You did a great job! I love my new vehicle
I had an auto accident on a Wednesday morning, iccidently it was not my fault, but we could not get a rental because they were booked so we decided to go with a newer used vehicle...we drove in and we were met by Mr. Rob Gould who helped us get into a vehicle that same day....tho it took a few hours we were not dissapointed by the service we received or the vehicle we purchased...he and his team members got us coffee and visited with us while the purchase paperwork was in process...they also filled our vehicle with gas and gave it a once over to clean it up and get it ready for us...we have used this car dealership twice now for our car purchases and are very satisfied with their service and our purchases. Thank you again Rob and your team members for making us feel at home.
Read to the end: I ran into a dead end in trying to work out a solution to a problem with Subaru. Through my purchases and recommendations to friends and family, Subaru has experienced over $300,000 in sales, but it made no difference to them - in fact, the person I spoke to at Subaru customer service was downright rude.
I contacted Mark Leutzinger at My Auto Import as I've dealt with him before a found him to be very reliable. I explained my disappointment with Subaru (NOT My Auto Import) and he took it to the next level with his Subaru regional rep. End result? They not only met, but exceeded my expectations!
My Auto Import, I will be back for future service and purchases because of Mark! He deserves a raise :-)
We bought a Audi Q5 here and we were helped by an Intern named Tanner who walked us through the entire process with an actual sales person only checking in with him a couple of times (we purchased the vehicle on a Saturday and they were extremely busy) Tanner did a great job and this dealership beat another local dealerships prices by a significant amount. Wishing Tanner a great start on his sales career and hope fully he gets a part of the commission on our sale he was great to work with!
I was greeted by Mikala at the service desk by name and I never met her before in person. I like that. The service was excellent and the wait time was minimal. The lounge area is very comfortable. I have definitely found my dealership for our VW Golf, Sport Wagon
Wonderful experience....a pleasure to get my oil changed, everyone is sooooo nice!!
Favorite dealership. Would buy another car from them in a heartbeat. Very friendly service department. Do good work.
I've used My Auto for all of my Nissan car maintenance. From oil changes to drive belts, they have never let me down. I would recommend them to anyone that wants to get their car taken care of by true professionals
Great dealership for price comparison shopping. They gave me an offer I could hardly refuse on a new 2019 Subaru Forester. I ended up buying a used Subaru Outback elsewhere, but I was impressed with the quick response time from their sales staff, their effort at getting me a lower price, and their general friendly care for customers -- especially Keri and Andre.
The only bad thing I have to say is it took too long. I had already driven an hour to the dealership to look at a vehicle, and by the time it was all said and done it had taken up 6 hours of my day. I was paying cash for a used car...anyway, I didn't have a way to get the car home so they are delivering it so I don't have to go back to Muskegon. Nick, my sales man, did a great job. Like I said, if it didn't eat up an entire day for me would probably get another star.
Very expensive for basic maintenance, twice as more as Wal-Mart . so that's that.
Good cars, and VERY good staff and assistance with your needs. They care.
Honestly the people ive had to deal with at the getty location are the epitome of seedy car dealers. They will take a family's last dime and KNOWINGLY sell you a car that will fall apart under you in less than a year. Pretend to help and lie to your face. I will never recommend this place again and I will never be back. Beware.
Brought my Subaru in for service here for the first time and was treated amazingly. Would definitely recommend.
DO NOT BUY A CAR HERE. They sold me a lemon car. & told me they didn t have time for me to take the vehicle to be looked at the manager lied as well saying the car just needed a sensor when it needed serious exhaust work timing chains and the transmission was bad the exhaust was so bad my kids couldn t be in the vehicle and I would be tired after 20 minutes of driving. They were very pushy and rushed me. When I called and asked if there was anything they could do I was hung up on called multiple times never received a call back and this was three months ago PLEASE PLEASE PLEASE don t waste your money. I did hire a lawyer because they broke a lot of laws. Do not waste your time. They are untrustworthy & all about the money.
I moved from MO and needed a new service center for my 2016 Prius C. I was used to a very high level of service from my old location (Jay Wolfe West County) and I think i have found a great replacement here. My Auto provided prompt service and seemed very honest.
Had to come in twice for a tire that was losing air. Came in Monday and were there just shy of 2 hours and couldn't find anything wrong. Said it could be sensor and if it was to make appointment with Nissan desk. Drove tuesday not Wednesday and Thursday, when i was leaving for work Down 12 pounds again. This time I left car and went to work. Issue was the plug that was put in by your service failed. They had to patch inside And I get charged????? Not happy
Work performed faster than estimated. Nice facilities with courteous staff.
Since 2009, we have purchased 7 vehicles from another dealership and been pleased. This time, we needed something different than they had to offer, and we actually got a phone call from MyAuto Imports of Muskegon. We were very hesitant to try a new place, but Sean Singleton made us feel very comfortable. We felt he had our best interest at heart, and made sure to make proper recommendations. Working in the customer service industry, I have high expectations for what I consider good, and he was great. The Manager, Mike Kaffenberger, did a wonderful job recognizing any needs we had, and made sure we left satisfied. Those two and the finance team went above and beyond, staying well past closed, just to get things finished for us. Great dedication to service here!
Regan Taylor helped my boyfriend and I start a new lease on a 2018 Tacoma. He was very professional and knowledgeable on the trucks we were interested in and spent the time to help guide us through the process of leasing and lease to own as this was our first time. I took a very long time deciding but Regan stayed with us till we were happy and off in our new Tacoma. We were also helped by Alex Wiedenhoeft with financial advisement, he went above and beyond in finding us the best deal and finiacing available for new grads like ourselves.
I have dealt with Trey Lawton for years and he has always taken the extra step to make transactions seamless.
Frank who is the service manager for Subaru does the same.
I have dealt with this dealership for over 29 yrs and would never consider going anywhere. Always totally satisfied
As always, great customer service. Friendly staff is always on the ball.
Most comfortable and easy car buying process I've ever experienced.
My family and I bought 7 vehicles from this dealership over 6 year period, and every time was a quick and easy process. (Very friendly)
Bill and John from Audi is the man when it comes to buying new cars from this dealership.
This is the second time we have used My Auto for routine maintenance of our Volkswagon Passat. I am really impressed with the customer service there, especially Mickala Vandop. She gave us a clear rundown of the work needed, with pricing, importance of each service. She is friendly, courteous, and efficient. I am also impressed that the quote for the tires we needed was about $150 less than quotes from other local tire businesses.
As I left My Auto, with a car who's repairs were totally complete, tires that were rotated free of charge, a clean car that they ran through the carwash clean and also disinfected the inside, I thought, "Where do you get this kind of service anymore?" This is my place for new cars, used cars and service. Thank you!
We appreciate the excellent customer service from the Toyota service center including the video inspection of our vehicle. Thank you to Keagan and Alex for helping us find a vehicle that met our needs.
I was looking to buy a truck, and after some personal research, I decided to look at a 2018 Toyota Tacoma. I went to My Auto because my wife and I purchased a Subaru Outback there last year and had a good experience. I worked with both Shadric Hawley and Mike Geesaman. Shadric was extremely knowledgeable about the truck I was looking for. He was able to find me what I was looking for and delivered a great truck. Mike was extremely professional ensuring all my questions were asked. Both guys were patient with me as I tend to take time with big purchases like this. There was never any pressure; they just wanted to see me in a truck I was comfortable with both style and price. It was a great car buying experience. I would highly recommend for working with Shadric, as he is knowledgeable and follows through. Thanks Shadric and Mike. I look forward to doing business with you in the future.
The team has repeatedly met or exceeded expectations when we bring our Toyota Highlander in for service. I schedule all appointments, but the staff is prompt in their attention and goes about their tasks with pleasant attitudes, not always the case at other dealerships I've been to.
Rob Martin did an excellent job of processing a transaction that my wife and I had already pretty much made up our minds for on online. The negotiated price was fair and was better than what a nearby Grand Rapids dealer was offering. The financial arrangements went through smoothly without high pressure for add-on services. After our RAV4 was purchased, Mr. Martin spent time explaining nearly every feature in the car and how to use them. He showed us the service areas and explained what to expect at our pre-scheduled 5,000 mile tire rotation.
The customer-friendly broad hours of six day service availability was like icing on the cake. We couldn't be more pleased with this car dealer.
Most amazing experience with Byrd and would most definitely be back to see him! Amazing customer service and attitude! I would recommend him anyday!!
They charged me $150.00 an hr and couldn't find the problem.
Bought 2011 Legacy new. No pressure at all from salesman. (Jason was a true professional) He stayed 2 hours after closing so my wife could really test the car. Have driven from Holland to them for ALL services needed. Car has never once been a problem. Now have 100k on the car and still runs like it is new. Thank you Frank and maintenance crew, You are the best!! (We love Rita too)!!
Very pleased with friendliness of staff. They were amazing and helped me get into my new vehicle as quickly as possible. I work full time and they worked around my hours and kept in contact with me during the entire process. Highly recommend them to anyone looking for a new or pre owned vehicle. Dennis was the one that got me into my vehicle and I couldn't be happier.
The service writer is really nice and the service we received was awesome.
The Subaru of Muskegon dealership located on Sternberg Rd is awesome in all aspects. Jake greeted me quickly upon my entry to the show room Saturday morning. After listening to what I was interested in purchasing, and my price range, he rapidly set me up with a couple of probable choices available on the lot. He arranged for appraisal of my vehicle while we reviewed the selections at the dealership. The test drive route was thorough test of multiple features on the vehicles. I purchased the second vehicle without hesitation. Jake pushed for a few discounts with the finance manager, and I was able to get the trade in amount that I wanted for my old vehicle. The entire staff was professional, helpful, and courteous during the purchase process. Jake and Timera provided me with background information about the Forester I purchased while I waited for the sales and financing paperwork. I am recommending the Subaru of Muskegon location to any of my friends and family who are looking for either a new or good condition used vehicle. Thanks for a great car buying experience!
Everyone is very friendly. The waiting area is super comfortable. They were done with the vehicle faster than they estimated and gave the car a wash. It's always a great experience having service done here.
Great place to but a car from. We're on our 3rd car from here.
Had a great experience, found the FJ Cruiser that I've been searching for, awesome show room and very accommodating, we worked with Dennis Vogel, great salesman and took care of everything, very smooth purchase.
This is the 3rd time over the last few years we purchased a car true MyAuto. We are truly satisfied with there professional service. We highly recommend MyAuto to anyone. They will treat you like Family.
Sincerely the Hoffman s
Both times I was given a better deal than I anticipated getting when I walked in the door and without arguing with everyone. I've gone quite far out of my way to buy my two vehicles from them and have been happy with both experiences.
My wife and I could not have been happier with our experience at My Auto Import! Our salesperson, Keegan, spent hours with us as we drove multiple vehicles until we found the right one. He provided lots of answers without any pressure. During the process, the owner of the dealership even stopped by to make sure we were doing ok and if we needed anything. This attention to customer service is the reason our friends recommended we drive 45 minutes from Grand Rapids to buy our car from My Auto Import. Thank you for helping us find our Subaru!
They are curtious and show that they care about their clients. They do what they can to make it as affordable and convenient for the client and our car always comes back clean
Called to make an appointment and they got me right in, with say 10 minutes I was told what was making the noise and it was under warranty, he told me about an hour and the job was done correctly and on time
Thanks
Jason and CO did good by me, hey he even personally delivered my car to my home and i live close to Ann Arbor. :)
Very friendly and helpful staff but, my skirting on the bottom drivers side is falling off and when I brought it up to the gentleman who sold me the car he said that they are made to look like that and, if I had problems with it later that he would take care of it. A month past or so and noticed that it was falling off even more ( 2 clips are broke). I called back with a few other problems on top of that but when I mentioned the skirt falling off, he said that since he didn't have anything in writing that it was going to cost me 500.00+ for it. I am not happy that he wasn't a man of his word.
Eric Nash went way above and beyond to exceed my expectations by making sure there was a loaner car waiting for me when I arrived, Informed as to the diagnosis, then he followed up with me to let me know my vehicle was finished and had my car waiting after detailing it. Great Job!!
Cordially,
Scott Ellis
This is the dealer where I bought my 2006 Tacoma. I do most of my oil changes and some other service work here. As you would expect, their prices are a bit higher than smaller service shops. Also, the wait time for oil changes can be quite long (last one was 2 hours). But their service is exceptional. They can be trusted, and always stand behind their work. Other than long waits, I have had nothing but good experiences at this dealer.
Working with Katie has changed my view on purchasing from a dealerships. She walked us through everything we needed and even got my garage door opener from my trade-in vehicle the next day on her day off. My auto got me the best deal and I couldn't be happier. Thanks Katie and thanks My Auto.
Very nice people ... I was there for a recall on passenger air bag ... for my outback
I have been doing business with "My Toyota' since 1997 and they have never let me down!!
My husband and I went to My Auto Muskegon to look at a 2019 Subaru WRX. I didn't plan on leaving with a new car that day, but through their helpfulness, I ended up leaving with the car of my dreams! Their sales staff is insightful and helpful without being overbearing, they are very informative and knowledgeable, and they go the extra mile to make sure you are satisfied not only with your purchase, but also through the extent of your vehicle's ownership. I will absolutely be returning to purchase another vehicle from them in the future!
We worked with Regan Taylor on a new Rav 4. There were very few available, and Regan worked very hard to find exactly what we wanted, then walked through every step to assure that everything worked out perfectly. We are CLIENTS FOR LIFE!!!! They really do a great job at My Import Auto!
Best Subaru dealer in West Michigan. We live in GR and choose to drive here for service and purchases. Great team!
Mickayla at My Auto gives exceptional service. She has gone above and beyond to make sure I receive the best service. She listens to all my questions and takes my concerns to heart. I would definitely recommend her and the service department to others...as a matter of fact, I already have. This comes after just 4 months of owning my Q5.
The store is great, people are friendly, and they will even wash your car after the service. That's all great superficially, but as far as knowledgeable technicians, they lack completely. I brought my car to get an oil change for the sole purpose of checking the tranny fluid. The car has no dipstick, but it does have a fill cap and a plug. To check the fluid, the vehicle need to be on level ground and the plug removed. If fluid comes out of the plug, it needs to drain while the car is running and hot. Once the fluid is done draining, that means the level is now good. I can't get under the vehicle to do this myself, so I figures they would know how to do this.
Well....they didn't. I got the vehicle back and the tech wrote a note that there is no dipstick in the tranny, therefore he couldn't check the fluid. A monkey can check the level on a dipstick. That's why I paid for a oil change and a 27 point inspection, not a 26 point inspection.
Worthless. What do you expect from minimum wage workers.
After hitting a deer an totallying by beloved vehicle, I was expecting a stressful experience while looking for a new car. On a whim, I pulled into My Auto Import Center and was greeted by Caleb. Working with Caleb and Greg, we discussed by requirements and budget. The only stress I experienced was deciding between the three vehicles that met my criteria they pulled out for me to test. Excited to say I drove away with a new to me, 2017 Nissan Rogue. Caleg and Greg even assisted me in returning my rental vehicle. Highly recommend!!
the waiting area was very nice and the service was quick and efficient.
Every step in the purchase of my car was a pleasant experience. My first contact with Brad Demarst...no pressure and very knowledgeable about the car I decided on (which was different from our first conversation.) I enjoyed his easy going nature, even when he kidded me about my coffee consumption. Every step of the way there was a smiling face, and patient staff member willing to explain to my satisfaction. I have already recommended this awesome team to friends and relatives. Thanks.
myimport.com
