Angelo Basteris

Review of Monclick

I bought a fridge, at a very good price.

I bought a fridge, at a very good price.
However, delivery times were disappointing (14 days), the fridge arrived and was assembled (Saturday at 7pm) and disassembled immediately because it was defective.
The installer took away my old fridge (working, but we didn't want him to spend Saturday night at our house reassembling it) and 4 days later I was still not told if a new one would be shipped or not.
In the end we opted for a full refund (thank you) and order cancellation.

My impression is that if you have time to wait (and to lose with calls to a customer service that does not always know or can assist), and want to save, MonClick can help you. Otherwise, I recommend vendors with slightly higher prices but better services.

Two stars rather than just one for the kindness of the poor employee, after we talked like 5 times on the phone, I consider her a friend now.