Mike Johnson's Hickory T Reviews

My car was having issues that needed their diagnostic tool to figure out. I told them I was a single mom and between jobs. I was worried about the outcome of this visit. They had my car for several days and I thought they were being nice by providing me with a loaner car. They finally called and told me what they thought was wrong with the car with a recommendation to replace a battery and all 6 coil packs that cost me $1500. I learned afterwards that what they should never have recommended to change all coil packs at one time. They don't go out like that, and it did not fix the car. I had to take the car a second time and noticed they charged me almost $200 for a rental car that I never asked for. When I brought it to their attention, they said they would reimburse me part of the rental fee and I would get a check in the mail in about 5 days. That was about 2 weeks ago. I called back twice to find out something and they don't seem to know anything and don't call me back. So they have charged me hundreds of dollars for unnecessary work and parts as well as a rental car fee, and now offered to reimburse under $100, but won't send a check or answer my questions when I call.
I have never complained about anything but I think people should know what to expect if they have any work done at Hickory Toyota.

Samantha Fox was totally amazing! Very knowledgeable, personal but professional! Never felt like a customer when I was there I was like family friend. Ask for her when you go ! The whole process was smooth and professional. Definitely will be back ! Thanks so much for all everyone did !

The staff members are very friendly and professional.

I've used MJ's since 2002 and they've helped keep the Sequoia and 4Runner running great for over 200,000 miles each. The service managers have been top notch professionals whenever I need help. They have even beat Sam's Club prices on tires.

Bought an additional 4Runner (thanks Peter) and continue to take all three there for service. The service managers and staff will do their best to resolve any issues with service. You can shop here with confidence.

I get good service each time taking my vehicle there.

The service I recently received at Mike Johnson's Hickory Toyota, was outstanding from the time I made the appointment, until the service was completed! Maintenance was completed in a most timely fashion and the waiting area at this facility is "second-to-none."

I came in today last minute, needing my car serviced,I could tell they were extremely busy, but Nick Julian went above and beyond to get me serviced as quickly as possible, he greeted me quickly and went above and beyond to make sure everything was completed in a timely manner. He made sure my car was safe and in great condition! I was definitely wowed by his great attitude and professional service!

GO SEE RANDY AT THE SERVICE STATION!!! He was so helpful and easy to work with. He kept me from spending money on things I didn't need and helped me get the things I did. I will definitely, ONLY have Randy work on my vehicle for now on!! Thanks for the great service!!!

It's a pleasure to work with this dealership. At all levels from sales to maintenance, they make the journey as pain free as possible. I highly recommend them. I'd like to give shoutouts to Dwayne Willix, Josh Hudgens, and Nick Thompson for their excellent customer service during the sales process. I have brought my car in for service twice, for the 5k and 10k maintenances, and each time the service department has been friendly and responsive. As for my car, I love, love, love, my 6-speed manual Corolla Hatchback. The car is so much fun to drive and gets out of its own way on the highway. I love it for mountain driving.

Professional, explained the transmission drain and fill process. Dropped me off and picked me up from work. Thanks again!

Everyone was so nice! Thanks to Ashley for being so sweet.

First of all I would not take my Toyota RAV4 anywhere else except Mike Johnson's Hickory Toyota. From the sales team to the service and customer service personnel this is a first class operation from top to bottom. Having purchased several Toyota's over the years this dealership rates right there at the top. I have my vehicle serviced here and I am always in and out quickly and if they have to repair anything it gets done. Great organization.

Excellent, this is the way "all" dealerships should treat their customers. What a refreshing experience.

We've purchased 5 cars from Hickory toyota and Ricky and will definitely be back. We would, and do, continually recommend this dealership to our friends and family. Great facility, great prices, great staff!!! After the sale service is wonderful. These folks really put the customer first.

the service department is the lowest I've every been to. i wish we had another toyota place nearby. it should not take well over an hour for a oil change an tire rotation...

We took our 2018 Camry axle to fix problem of doors not locking. The service department was really good at finding the problem and fixing it. They have always been very professional and helpful. I have bought 4 vehicles there and will go back if I need another car or truck

I had the best car buying experience! Eric was my car salesman. He sold me three cars in a month! Eric has great customer service attention to detail. From the initial phone call, he was professional and knew all about the Avalon hybrid car! The first car that I wanted was in Georgia. He found the car in the color that I wanted! Yeah! Sean , the dealership financer was awesome too! There was a window sticker issue and detailing of the car the he resolved for me. I had a Avalon loaner car both times! After an accident (1st car), re-call (2nd) car, and finally on my third car (he found this one too). I still have this one and love my Avalon hybrid! I would give Eric 100 stars out of 100! He would call and text me to ensure that all is well. Thank you! Please buy your next vehicle from Eric - he's the best!

I had service completed as well as a few accessories installed. Given the number of items being installed, I think the service was timely. I appreciate their attention to detail - everything is cleaned up - you can't even tell a mechanic has been in the truck. I find the service staff friendly, and quick.

I didn't buy but cant complain about the professional service I received.

It might be because I'm Asian and a woman, but I usually get treated rudely when I come in to get my car serviced. The only time I've been treated with any sort of respect was when I took it in after it had been recalled. The Quick Lube place on the hill behind the dealership is so much better. I also talked to them about getting my car refinanced and they talked to me like I was stupid and below them. They tried to play a numbers game with me (increase principal, increase monthly payment, DECREASE interest rate - wow what a deal! I will end up paying $900 more during the life of the loan!), but I work in accounting so I wouldn't go for it and that's when nice became mean, demeaning, and condescending. I had storm out of there since the finance manager decided the he needed to insult my intelligence within a minute of meeting me. The next day they decided to redeem themselves by calling me two times on my cell phone, texting me twice and calling me at work. I had to insist -- actually YELL at them to get them to stop calling me. They also messed up on the initial paperwork back in 2008 when I bought my car. I would not recommend them to my worst enemy. Looks like it's going to be a nice facility though.

I believe now my business isn't good enough with hickory toyota. I went back to the dealership a couple days ago looking forward to the loyalty rewards and hoping to trade in for a lower payment. Instead I'm looking at carrying over 7k in negative equity and still carry same payments. The lower interest rate is still being promised but that is the only incentive. I had looked forward to getting to this point, but now i don't see that I 'am any better off.

A very nice visit. They were very helpful. The salesmen very cordial too.

Have purchased both of my Corolla's from here. Easy to deal with and not too pushy. Both Corollas have been rock solid for years so I can't yet comment on how they deal with their "lifetime" powertrain warranties - especially since I do my own maintenance. In regards to the powertrain, I've asked the "what if this breaks?" question to the service guys on a few different occasions and have gotten mixed responses so I'm not 100% confident they would handle the issues as they should. Ask for details on this warranty, get it on paper if you can. Very early on my 2014 Corolla ended up with a missing a plastic piece on the cowl cover. It's mainly cosmetic and only $20 to replace but I only noticed it missing after a service. The service center said they don't have to remove that piece for service, which is probably true, but it still could have been knocked loose. Either way, I only noticed it after a service so it would have been nice to at least get it at cost. The service center tried to sell my wife on a air filter/cabin filter replacement 500 miles after I changed them both myself, so I don't really appreciate the upsell mentality when in for a simple oil change, but it is what it is. Luckily she called to ask if she needed it first.

Great service! Cindy is our favorite; she's easy to work with and always explains the work being done.

First,I know this is long but I believe in buyer beware. It all started when me and my grandmother went to buy me a car at Mike Johnsons. We were talked into a straw purchase at another dealership and we were not aware of what this was so we wanted to get the car in my name as well. We worked with Kent and Andy and we decided on a new camry. Going in there were a few hicuups, there was a payment showing late with Toyota on the current vehicle which we proved was not late by showing our bank statement to Toyota. We were assured though that we were ok so we went in to sign. Where you used to sign carbon copies, that doesn't happen anymore, you actually sign on a giant ipad the size of the desk. After being there for 5 hours we were done for. We were ready to sign so the gentleman that assisted us with this is taught very well to rush you through everything and enlarges the signature area which covers most of what you should be reading. We really messed up because we thought we read the contract in detail but after getting home we realized that we signed a contract that included $4000 in add on warranties and such on a brand new car mind you. So now its time to go home, they give us a great tutorial on how to use the car and tell us it is ours. Fast forward to Monday and they tell us there is a problem in finance and that we need to give it time to be worked out. Tuesday rolls around and we are told to bring the car back that financing fell through due to the late payment. Crushed, I couldn't understand why we have a signed contract in hand yet they want it back. So, I contacted our lawyer and he handled the situation for us all while we were threatened to be arrested for not returning the car that day. I have emails to prove the threats. THe next day my attorney contacted them and their attorney and they send over something that lead to the truth. We were led on to believe the car was ours when in reality it was a spot delivery. They turned in a form we supposedly signed stating we would return the car if financing fell through but its funny they didn't include that form in all of our paperwork. Again we were threatened with being arrested which scared my grandmother. Our attorney told their attorney we would return their car that evening but we would like our $2500 down payment back which he was told we would. On our way there he berated me on the phone and said I had been shopping at other dealers in "HIS" car which he got the information from our finance company. When we got there they did not have our check because we came after 5 and the guys that write the checks were gone for the day. I then made Andy the Manager signed a form stating they would bring the check to us the next day which they did. But when we were ready to leave and retrieve our keys they only had one and we know for a fact we left both there and unfortunately they had to have lost it. I asked them to make it right but Andy refused. Well a week later I called to speak with a manager and no one was available. A little later I got a call back from andy after I told the receptionist I did not want to speak with him specifically because he had been very condescending and rude to me several times throughout this experience. Well as we are discussing the missing key I asked him to make the whole situation right by them making another key for me. He then proceeds to start being rude and condescending again saying things like you are the one that made a straw purchase at the other dealership and saying well if you are going to review us you need to tell the whole story. Those were his exact words. In the end I did not get a new car and I'm now out a key that they lost and refuse to make me another one. We don't deserve all of this bad customer service and being talked to so rudely just because the deal did not go through. So please steer clear of this dealership and its employees.

We took our 2015 Tundra 1794 edition to be service for a battery problem and a slight pull to the left. The truck was realigned and a new battery installed. The battery was replaced and installed free of charge.

As we were leaving just after closing time we ask about improving the picture quality on the back up camera. Our service manager/consultant Tabitha Lainey Brown walked us out to our truck and showed us how to adjust the camera settings to get an excellent picture.

Tabitha is always friendly and helpful. She and everyone we have worked with at Mike Johnson's Toyota have been great to work with.

I came by Mike Johnson's just to LOOK at a Toyota 4Runner. Well in three days to my surprise we owned one. lol No not because the salesman was pushy, just because it was just what I wanted. Everything just fell into place! "If it's meant to be it will be." Stephen Marsh was our salesman. He was wonderful! I have no complaints about him! He did a awesome job! Only negative I can say would be with the finance manager we dealt with. My Husband was not at all happy with him. He was pushy and seemed to get mad because we did not take the extra coverage on the 4Runner. His name was Chris H. Our daughter bought a Rav4 last year and the finance manager(male) she had was wonderful! So this being said about this one person, Chris is NOT a reflection on any of the other staff! everyone else we came in contact with was very nice and helpful! Thank you for a wonderful experience Stephen Marsh and for my new ride!!!!!!

I enjoy bringing my car for service here. Everyone is very attentive. Lorie was so helpful during my last visit. She even walked me back to my car. Thank you very much Lorie!

Beware. After we agreed on a price they slipped in my down payment as money for them to pocket. I paid $2000 down and it did not come off the price. They pocketed the money and changed the contract to where I had taken a loan out for $2000 more. Crooks. I can blame myself for not reading every line of the 500 pages I had to sign in 15 minutes. The vehicle itself is great but will not be going to this dealership ever again.

My third time obtaining the best service and price with Mike Johnson Hickory Toyota. Bee Yang was wonderful to work with as was everyone else there. He was great with communication, quick to reply, and made it all so easy! Love my new Highlander! Great experience!

Another great service by Cindy Hall. She always takes care of me. Got me in and out quickly. Go see her for all your services.

I had a great service experience with Cody Kelsoe. He was very friendly and kept me updated on the process. I d recommend him as a service advisor to anyone!

Greg Willis, great salesman. Got us what we wanted. Christian Haverstick, in finance, great job. Thank you both!

Great staff, not your typical pushy sal s feel. They have a nice restaurant and relax area. Great prices on vehicles new and used

Want to thank my buddy Sean for getting us a killer deal on a 2020 Toyota 4Runner SR5 Premium, I know I was a pain in the butt but he did awesome thanks again man the wifey absolutely loves her new mommy mobile

Service man Syd was very courteous, thoughtful and concerned that my needs were taken care of. Disappointed that Scott went back on his word to me, that he withdrew his promise that after 5,000 add'l miles my tires could be replaced, that credit he had promised would be applied to my purchase price. Very upset with Scott's decision today.

My husband and I bought our first new vehicle at Mike Johnsons and we are so happy with our purchase. All the staff was great and we appreciate Dylan West for all his help with this decision. He helped us with a lot of questions about our search for the perfect Tacoma. I would recommend him to everybody. Thanks again!

When I arrived at the dealership, Ashley informed me that it would take an hour to change my car's oil and rotate the tires due to not having that many mechanics at this time. I informed her that I had stopped at the upper shop on the hill and that there were several employees just standing around talking. We went and sat down. Just a few minutes past and Ashley came to me and stated that she them take my vehicle to the upper shop and that it would be ready shortly.
While waiting, several other people with vehicle there for oil change stated that they never get out under an hour. Thirty minutes later Ashley came and got us stating that my vehicle was ready.
**Thank you Ashley for taking care of your customers and dong the right thing** This employee went the extra mile to take care of us, "THANKS".

Mark Houser

Honest, efficient, professional customer service from Brandon Sigmon again. This is the way a dealer service department should be run. I drive from out of state to get the high level of customer service at Mike Johnson Toyota. Well done. CHB

Was very pleasant, had a safety recall, ppl were kind, helpful, and they have a lounge with TVs and a cafe, while you wait, one of the monitors displays wait times so you know what's what... well done.

I took my well loved 2011 Corolla to it's first "official" repair, (not counting routine maintenance) I was fearing it may be an electrical issue but was happy that it turned out to be 2 brake light bulbs that happened to burn out at the exact same time! What's the likelihood of that happening? Diagnostic showed no other issues! I love my Coroll-aaaah, even more! Thanks Brandon!!!

Great service as usual! Timely service and great customer service with my personal advisor(Tabitha)!! That is what I call her because she cares about the person!! 10+

Great service! I was assisted by Tatiana and she was super helpful

Went there for an oil change and service. Chad our Toyota service representative was professional and nice. Everyone we have been in contact with there has always been informative and nice.

For them to deal with people that cant makeup there mind or just dealing with complicated people they stay happy regardless of the fact and they help in the best way they can

They work really hard to help you get into a vehicle thankful for there help

Special thanks to sales person Pat Avery for her SUPER CUSTOMER SERVICE. I feel very comfortable sending referrals there. Also special thanks to John Eaves and Charlie (service dept.) What a great staff.

A+ Service as always! Shawn May in the service center is great! Thanks to everyone at Mike Johnson's Hickory Toyota for a job well done!

I love the express service center. Everyone is friendly and always helpful to make sure I am taken care of.

Initial contact with sales person was Justin. He was nice, usual salesperson at the start. Looked at pics online as dealer 90 mins away from me. In picture looked like there was a scratch on dash and Justin said they would repair. It ended up being a huge crack on the whole dash which he never told me about--I had to see it myself. Justin and managers would not go lower than the price that was on the website--they said it was lowest they could go. After bringing the the used 4Runner back after having it checked out by mechanic, decided not to proceed with it. There was a large crack in dash that the dealer would not fix and a couple of minor things. This is the worst I have ever experienced in a dealership...the price on this SUV was lowered $1000 over night on the dealer site and Auto Trader and when Justin asked if we were taking it we told him of the lower price. Justin got ugly and rude and said "no way, prove it to me"! We said okay, and he said he didn't believe us and held the door open for us and said Goodbye! WOW!! Walked to car to leave and managers Chris and Andy came out behind us, to smooth things over. They tried, but damage was done. Too bad, as it really was a nice SUV.

I have purchased 3 cars from Mike Johnson and have taken all 3 to have them serviced there since 2005. Educated, no pressure service. Every time I have gone back to get a new car they sit with me and go over all my options and what is best for my budget. No pressure ever to buy if I did not want too. As for the service, I do not get pressured to do any work that is unnecessary to the vehicle at that time. Loyal to this dealership until they give me a reason not to be.

I have unfortunately had the opportunity to search for several cars over the years due to various situations. I've been to several used car lots as well as big dealers but never to Hickory Toyota. I finally wised up and decided to get myself a Toyota. Mike Johnson Toyota is the only car lot I have ever been to that felt like they weren't just trying to get people in and churn a profit. The very atmosphere at Hickory Toyota is one of friendliness and a pride in the product they are selling. This is something that I have never found at any of the car lots I have been to. I was even further impressed by the efforts Dwayne Willix and Greg Willis went to to get me into an excellent vehicle at an excellent price. Dwayne and Greg provided me with an amazing experience and excellent service in an industry that is notorious for providing the opposite. Not only did these two earn my business today...they will certainly have my business years down the road when I need another vehicle. Do yourself a favor, skip all the shady car lots you think you'll find a good deal on, save yourself headache and drama, and just head to Mike Johnson's Hickory Toyota. You won't regret it.

I just financed a Toyota Highlander after dealing with Brenda Boggs on Wednesday. Dealing with her and meeting her was a fantastic experience. Had she not been so helpful and kept from being pushy, I would not have gone forward with my sale. She was kind and knowledgeable and took care of me the whole way. I have already begun recommending her to anyone I know looking for a car!

I don't know if these reviews are true or false like TV advertisements, but sure didn't seem to continue to be all that nice to me after I gave them an offer for a car that was tested 15 times and not sold. I was a returning customer too!
Any dealer can take/make an exceptional offer if you're willing to stand up for yourself.
Update:2/7/19 I did end up buying a Toyota from another dealership. Meanwhile a week later too late, Hickory Toyota matched my offer. In about 6 years I'll be back again.

I had car service this morning, it suppose be got oil change, car wash and other check up, but I don't get my car wash because I use coupon I think, and I already ask he couple times, when I left I ask again, and he still tell me yes, feel so disappointed .

Just had the oil changed in my 2017 Tacoma SR. Tabitha is AWESOME! Got me in and out quickly and did a thorough inspection on my truck. A+++

Great dealership and they go out of their way to accommodate customers' schedules. Fast and efficient service, have supplied loaner cars when service took a little longer than my schedule allowed. No complaints!

Have had 2 bad experiences with this company will NEVER go back!!!!!!

Randy answered my call promptly and politely, invited me to bring my Rav4 in without requiring an appt and ensured that I received professional, friendly service upon arrival at the Express Service station. My Toyota received the service I needed at a reasonable price, and I felt I was treated courteously and respectfully. All my questions were answered to my satisfaction, and I feel they went above and beyond to get me back on the road the same day!

The only place to buy your next car! I have purchased several vehicles from Mike Johnson Hickory Toyota both for my personal and business uses. The ownership and sales staff are top notch! They truly understand the car business and they know how to treat their customers. I would definitely recommend the business to my family and friends. My family and I will continue to shop at Mike Johnson Hickory Toyota in the future.

Cindy Hall was great to work with. I would recommend Mike Johnson's service dept.

My my experience is always a good one when I visit Mike Johnson's Toyota and the people always so friendly and helpful and especially Miss Donna and cramp and Kim back at the rental car people they are always so very helpful to help you find and buy that wonderful new car which I hope I won't be able to do one day very soon

Excellent service and nice people. CJ was great to deal with and definitely will have all my services done at Mike Johnsons Toyota. Thanks.

M.J'S Hickory Toyota provides excellent service ! It is very rare for a car dealer to act with Christian principals and integrity. I highly recommend their dealership to all fellow parishioners.Thanks for outstanding dedication. Joseph J Butler. Hickory, N.C

Excellent service worked with us on everything and helped us to be able to make payments they are awesome

Nick Julian was the only service provider when I came in, there were already 5 cars in front of mine. Despite this he gave me excellent service & got me out in minutes. Wow, I will definitely go back to get my future services done by him. Great employee!

Excellent service. Advisors were super nice. She kept me informed and did a great job going over my point inspection would recommend them to anyone in express care

Great experience . Very professional! Patrick the sales associate made us feel like family!
No hassle or runaround! Gave us the best deal in Hickory! I would definitely recommend Mike Johnson Toyota of Hickory!

I purchased my RAV4 from here several years ago which was a reasonably good experience. However, I ll have to say I don t trust the service department. I know it s their job to make recommendations on regular maintenance but don t tell me my brakes are metal on metal when they aren t. I have a local mechanic that I use and trust who looked at my brakes immediately after leaving Hickory Toyota and I am not running metal on metal. The only reason I took my car to the dealership (which is about 20 miles from my house) was because I received a coupon in the mail for 3 oil changes. The first 19.95, second 17.95 and third 15.95. First time using the coupon, no problem. Second time I was charged the full amount, then had to remind the service person that I had given him the coupon. I was about to leave and realized that I needed my coupon back for my third oil change, and when I asked for it he had to dig out of the trash! Same for the third, would have been charged the full amount if I hadn t reminded the girl and she had the coupon in front of her. Then looking at my receipt is like having to decipher a foreign language. I see labor costs and parts cost, then a discount (assuming it s my coupon) but after subtracting the discount, I come no where close to a $15.95 oil change. I know there is tax and a disposal fee but how does that come to over $30? I think I m done with the service department at Mike Johnson s Hickory Toyota.

Service person was exceptionally friendly, completed the work quickly

Today my service advisor was Cody Linda. He was very nice from the moment he walked over and helpful until the end. On a Saturday I was in and out in no time at all! I've been here before for service, but this guy was far better then previous experiences. Thanks Cody!

Thanks to Shawn Mae & his crew that got our Toyota Tacoma back into running safe after some critters made home on the top of the gas tank and were chewing hoses. It took a few hours to finally find the problem thinking it was related to the gas cap but after more testing they found the nest. They then gave us a rental car so we could go home and they would have the time to fix it. Thanks again for your diligence in maintaining our vehicle. You get an "A plus".

I was out of town and saw a car I was interested in online. I called and put down deposit. Made several phone calls and all my questions were answered. When I went to pick up car I was expecting the usual dealership mess. What a pleasant surprise . Everything went so smooth and I was in and out in no time. A month or so later had to take the car in for a minor problem again everything went smooth. In and out in time I was told and price and it was what I had been told no add ons after I got there. Both of these visits were the most pleasant experience I have ever had at a dealership..

Great service. Lori was fantastic to work with. Very good communication.

this dealership allow the customer to test drive a car with no salesperson in the car with this man the man hit my car and when I went to the dealership they couldn't do anything about it saying that the man has his own insurance why you letting them test drive your cars and no one's in the car with them shame on you now i have a dent in my $48, 000 car and it's nothing nobody can do anything about this man was driving with no proof of insurance and seem to not care told me I can go to Walmart and buy some paint to fix it no worries I will never buy a car from Toyota I will never give advice for anyone to buy a car from this Toyota dealership the manager was too ignorant to even come out and speak with me never never will advise anyone to go to your car dealership

I went to the dealership on Monday for oil change and breaks. Brenda was the person helping us that day. She went above and beyond!!! She was great!!!! Our van was done in less than an hour and my kids love the popcorn and drinks.

I worked with Samantha. She was great and got me the deal I wanted!

Get experience great people James Crawford Made it so easy, changed my mind about buying from big auto dealerships.