I purchased my RAV4 from here several years ago wh...

I purchased my RAV4 from here several years ago which was a reasonably good experience. However, I ll have to say I don t trust the service department. I know it s their job to make recommendations on regular maintenance but don t tell me my brakes are metal on metal when they aren t. I have a local mechanic that I use and trust who looked at my brakes immediately after leaving Hickory Toyota and I am not running metal on metal. The only reason I took my car to the dealership (which is about 20 miles from my house) was because I received a coupon in the mail for 3 oil changes. The first 19.95, second 17.95 and third 15.95. First time using the coupon, no problem. Second time I was charged the full amount, then had to remind the service person that I had given him the coupon. I was about to leave and realized that I needed my coupon back for my third oil change, and when I asked for it he had to dig out of the trash! Same for the third, would have been charged the full amount if I hadn t reminded the girl and she had the coupon in front of her. Then looking at my receipt is like having to decipher a foreign language. I see labor costs and parts cost, then a discount (assuming it s my coupon) but after subtracting the discount, I come no where close to a $15.95 oil change. I know there is tax and a disposal fee but how does that come to over $30? I think I m done with the service department at Mike Johnson s Hickory Toyota.