Mike Johnson's Hickory T Reviews

Shouldn't have taken 2.5 hours to program a new key...im just sayin

Super place selling Super Automobiles! Staff was very friendly and helpful. Needless to say we bought another Avalon! The one we had was totaled in a head-on collision, but my wife didn't get seriously injured thanks to a well built vehicle! We will be coming back to them in the future.

Jason Helms has always worked extra hard to have all my concerns and issues with my car fixed and completed. He goes the extra mile to give the most excellent customer service. He follows up to insure that all my issues were completed to my satisfaction.

Very friendly staff!! Communication was excellent. This was my first experience with Mike Johnson Toyota and based off first impressions and the service I received they would be recommended by me. Thanks

Tabitha is very helpful and does her job well. She has the answers to any question that I might ask. When I return to Hickory Toyota I will be sure to ask for Tabitha's team again.

Best service and the friendliest service personnel. Quick service and they discuss anything that needs to be serviced before it is serviced. Lobby is clean and well maintained.

Love The Express service. Randy you are truly Awesome.

Regular service done but didn't address the problem I specifically asked to have checked. Had to return to the shop to have the car checked a second time, for what could be a serious and expensive problem.

Always great service - Nick ensures I am taken care of efficiently and completely, and gives me detailed information about my car servicing. Would highly recommend.

As always, from scheduling to service completion, I have had great service on my vehicles at Mike Johnson's Hickory Toyota. I've been dealing with Trevor Brown in the Service Dept. for a few years and he has always done a great job.

Everyone we dealt with was excellent! Thank you for working with me to make my dreams come true! Bobby was a great sales guy! I m loving my Tank Green Jeep I highly recommend Toyota of Hickory, NC!

We took my mom's car to service about 2-3 weeks ago because her battery light kept coming on and off. We told them that it was the alternator not working properly and that it needed to be changed. For granted the battery was only 1 year old. It shouldn't have gone out that soon.
After we dropped off the car, we get a call saying it was just the battery that had died.
Okay! So we went ahead and replaced the battery and other minor maintenance that needed to be done causing us $800.
Just 2 days ago, my mom's car died on the road because the alternator had finally gave out. We didn't take it back because we was not gonna spend another $800 again on something that we told them was the cause from the beginning.
We ended up changing the alternator ourselves.
After we changed the alternator, the battery voltage read correctly, and the light disappeared. I don't think they will be receiving my mom' service again.
This place used to be great 4-5 years ago. Now they just don't care anymore. All they care for is making money.

Depends on the employee speak to, overall however the experiences are positive. The atmosphere is as you would expect from a dealership but some of the employees actually care about your business.

Great car buying experience. The sales staff were fantastic and worked hard to earn our business. By far the best deal I was offered at the 7 dealerships I shopped. Highly recommended.

Brandon "Siggy" Sigmon was very helpful and provided me with detailed updates of my repair progress. I would highly recommend this service facility!

Thanks Paul.. for helping me to get my first brand new 4runner...

I rented a car from them on july 2nd 2017 3 weeks later i get a call from them admitting they made a mistake on their part and i had to pay for their mistake so do not rent from them

Phillip was a kind Associate who helped me understand why I need to clean out my fuel Injection. He showed me how it s done. Thank you Philip

Went in for a service appointment, and walked out with a new RAV4. It was the easiest and best new car purchase experience we've ever had. Thank you to Mike Johnson's Toyota team for making this so easy.

After taking of work early and drove an hour and a half to look at one of there cars i was told the car was not there it was loaned out even though they knew I was on may way to see it. A day later after several request of why the car was traded in . And wanting a car fax was told the car had been in an accident. They should have told me that when I was at there dealership . BUYER BEWARE !!!!!

Great staff..but the customer service needs a redo.. Well the service dept. I wasn't greeted and didn't get all the details of what they done to my car. The second time I had it serviced I did .get greeted ..and was told everything. So its hit or miss. And with a little business like that ..it can't be hit or miss.

There are no words to describe my experience... Eddie Pressley was EXCEPTIONAL! He worked with me from the minute we first spoke on the phone - he did not meet me until about a month later when my new 4Runner arrived. He took my call & returned my messages - answering all of my questions before, during & AFTER I bought my vehicle. Returning for all future vehicles!

Side note - Eddie is a down-to-earth, easy-to-work with guy - he works for every customer like they are family!

I grew up/lived in the Morganton, NC area. The general consensus has been you have to travel to Charlotte to get a descent deal. I shopped 4 Toyota dealers total, from Boone to South Carolina. My first contact was with the internet manager Chris Impson. I was initially shopping for a different brand of truck and settled on Toyota because of this dealership. Chris took the time to facetime me and show me the features of the Tundra. I have never had a car dealership to this point take the time to show their product and propose the deal they could offer to this extent. This was a simple phone call I placed to internet sells and I could tell Chris's intent was to sell me a Toyota. As everyone knows the salesman you deal with may be off work when additional contact are made at the dealership (nature of the beast). The second thing that I was impressed with: Chris handed my information off to Josh Carpenter and nothing had to be repeated. They obviously took the time to communicate and work as a team, and not concern themselves with who made the sell but to ultimately get the sell. Long story short we worked a deal on a 2016. The 2016 Tundras were all sold in the South East with the options I wanted. I was bummed, the price was right, but no 2016 trucks to buy. I emailed Andy Lawhon and expressed my interest in a similar deal on the 2017 models. Andy emailed me back immediately and had a salesman call me. They instantly went to work on a price point we both could live with on an available 2017. The truck was found, the price was right.... I am driving a Toyota
My overall impression of this dealership is that everyone that I dealt with had one goal: To sell vehicles. Non of the cliche car dealership stuff, just professionals that treated me the way they would want to be treated while buying a car. No selfishness, with salesman trying to steal deals from other salesmen, that I have seen at other dealerships. My best car buying experience to date, and I thought it would be unfair to be treated so well and not write a review. Best of all I was able to buy in Hickory and drove 12 mins not over an hour.

Always nice and friendly...easy to talk to and listens to my concerns if I have any.

Tabitha was OUTSTANDING!! As usual.
Been having my vehicles serviced there for years. Customer service is GREAT!!

I drive a 2013 Prius and the tire light came on. I was out of town so I went to this dealership and they said there was a nail in the wall of the tire (which cannot be fixed) so they quoted $105 for new tire installed.

I had just purchased new tires so I checked with online store I bought them from - Discount Tire - and they gave me a good deal, no tax, free shipping...so we just put air in it and I went on my way.

Went to my local tire shop once I received the new tire, they looked at the nail and the guy said this is fixable, it was NOT in the wall of the tire - charged me $5 and said the repair will last as long as the tire.

Very disappointed in Hickory Toyota...the service guys must all be on commission as he tried to pull one over on me...I will not go back - they are not trustworthy.

I was shopping for a new car and it came down to a Camry or a Jetta (I have owned several models of VWs). Josh Carpenter at Mike Johnson was my contact and he was great! I met him late on Saturday afternoon. Josh answered ALL my questions, he was extremely patience and very kind. On Sunday night I had made the decision to buy a Midnight Black Camry. Monday night I pulled my new love into my driveway. Thank you Josh for all your help, Chris for calling me when I made an inquiry online and Gus for making it all happen. Mike Johnson Toyota has the best team!

The man who helped me was phenomenal and super kind! I drove an hour just to come in and I'll come back! I can't remember his name but he had on a bright orange Patagonia jacket and he's wonderful !

Just got hung up on while waiting for a service, very dissatisfied,held the line over five minutes.

Peter Collins was who helped me. Peter is a great guy. Very professional, great salesman who cares for the customers. Great atmosphere couldn't ask for better service!

If you know what you want, you will get treated with the utmost respect. I found that looking at web site first gave me the direction I needed. I had the best sales person, and am totally happy with my purchase.

Our Toyota vehicles have been serviced at MJHT for several years. Staff members are friendly and helpful when we need any service work performed. We especially appreciate Cindy Hall Bolton for her dedication and attention to make every service experience a great one.

Work on our 2010 corrolla.. Finished work in a timely manner. However when we came in to pi k up our car our keys disappeared. It took about 2 hours to find out what happened.a woman had come in to pick her car up and she picked my keys up and left with them. The moral ic this story is the deership should not leave keys layubg around for other customers to pick up!!!!!
Cb

Amazing experience And the workers are very nice and patient.

Very courteous and fast service. They also explain what they did and answer any question you may have.

Thank you Bill, I enjoyed talking to you at the Express. Your upbeat attitude made the long wait, not so long. I will give you a 5 star, but not the company its self. Thanks again

As a second time car buyer from Mike Johnson Hickory Toyota, I have been please with both my car buying experience and my salesman Ricky Williams. Ricky Williams worked with me on both purchases, Ricky you have gained a Hickory Toyota loyal customer for life. Thank you for all you have done for my family.

Very nice and friendly. Not pushy at all and knew what would be better for me for what I was looking for

I have been dealing with Mike Johnson's Hickory Toyota for 18 years. During that time, I have developed a trustworthy relationship with Nick Julian. I have four vehicles that I have serviced at Mike Johnson's. Nick has been my Service Advisor for about six years. Whenever Nick advises that something needs to be done to any the vehicles; I simply do it. Nick's advice keeps me on the road, and not on the side of it. That alone means a great deal to me. There is never a good time for car trouble, and Nick realizes that, and takes it seriously. Nick makes it a priority to ensure my vehicles are serviced, and completes all recommended factory servicing. Nick has become part of my family, and I feel confident when any of my vehicles leave him after servicing that they are in excellent condition. I could not be more satisfied with the treatment, professionalism, and genuine treatment that I receive from Nick any time my call arises. He is always ready, willing, and able to accommodate my servicing needs at Mike Johnson's. Toyota is my vehicle of choice, therefore I shop at Mike Johnson's Hickory Toyota. But, it's Nick Julian that keeps my coming back again and again for services. Thank you, Nick for always making me feel like my business matters beyond the sale.

Randy at the quick service shop was on point! Super helpful and sincere about getting what I needed and getting me out quickly. 5 stars for sure.

After researching many SUVs, I decided on the 2019 Highlander! My husband and I went to Mike Johnson Toyota to see what was available & talk pricing. THIS DEALERSHIP MADE IT HAPPEN. Bee Yang is the man! He was with us start to finish on our purchase. This dealership didn t have the color I wanted in stock, 2 days later they had the car on the lot waiting for my pickup. He kept us posted with updates along the way! We had a wonderful experience. HIGHLY recommend Bee and this dealership. Thank you, Bee!

Sam Greene shop with pat , Avery , good sales lady !

If you need anything Scott the service manager will get it taken care of really quick and help you out as much as he can. Thanks Scott

Used to be a good dealership, but has definitely gone downhill and lost my business. My mom went in to turn a lease in and get another one and they took advantage of her not knowing and did not even mention that she would be receiving a bill in the mail for almost $2,000 for having different wheels and tires on the truck (more expensive wheels and tires at that). They either need to get more educated on the lease turn in process or stop taking advantage of unknowing people. Well worth the little longer drive to go to Scott Clark s Toyota in Charlotte. They re a lot more educated on these matters. Will never recommend Mike Johnson s again I ll tell people to run away as fast as possible.

Quick check in and easy pick up. I didn't wait this time though...I did leave and come back. Very simple and convenient.

Stephen Ingram and Andy Morrison were so knowledgeable, helpful and courteous when I took my 2018 Toyota Tacoma in for service and factory recall. The work was done efficiently and we were provided a rental car to use while our service was being done. We own 2 Toyota vehicles and wouldn t think of buying anything else. Mike Johnson s Hickory Toyota is great to work with for buying and service.

A good car dealership. The service department is very helpful. They have done all the service and Maintenance on the car that I use. They make sure that they are prompt and courteous.

This was the second time that our 2006 Toyota Tundra has been to Mike Johnson's Hickory Toyota and it was unfortunately the second time that we had issues! When I walked into the service area, I was greeted, and asked how I could be helped. I told the young man that I need to get my oil changed. He politely let me know that it would be about 45 minutes before they would be able to get my truck into the service area to which I replied that would be okay. While I waited in the waiting area, the young man came and told me that my battery was not performing at optimal performance and let me know the price of batteries. I told him at that time that all that I want today is the oil change and he said ok. A little while later, he came and told me that my truck was ready. He told me that they had changed the oil and filter and rotated the tires. I asked him why they had rotated the tires and why were they charging me for this service. I informed him that my tires had been rotated the week before and I wanted them put back the way they were when I came to the dealership. He then said that he thought that I said to rotate them. I told him that I had not and in fact, repeated that I only want the oil and filter changed when he talked to me about the battery! He had the tires returned to the way they were when I came in and removed the charge from my bill. The first time that I had service performed at the dealership, the gasket from the oil filter was not removed and all of the oil from the engine came out and I had to have the truck towed back to the dealership. My engine still has a clicking noise when it is cranked until the engine "warms up" following that incident. I really love my Toyota Tundra as well as other Toyota vehicles and will definitely consider them for myself, my wife, as well as my daughter as she will be driving soon, but my faith in Mike Johnson's Hickory Toyota has definitely been impacted by this series of events.

Very friendly staff. Service department has been honest and not pushy.

I've been servicing my 2002 Tacoma SR5 at Mike Johnson's Toyota since 2015. I trust that they'll always make things right. I plan on continuing my service relationship with them into the future.

They are always friendly and take care of the customer and the car!

Very pleasant, knowledge considerent
t service writer. Asset to Mike Johnston, thanks Brett.

Friendly service. Suggested services other than the normal 20,000 mile service were probably needed. Want to keep my 2019 Tacoma in tip top shape.

Nick Julian in the service department is amazing! The first time I had my car serviced he was able to get me in and out in no time! When I had to have something fixed the 2nd time he made sure to make it as painless as possible. Kept me updated throughout the entire process until it was finished. He definitely went above and beyond his job duty!

Cindy has always been very professional and always puts the customer first, She has always taken care of our Toyota cars and keeps us very informed on our maintenance that we need. It's a pleasure to work with her.

I have purchased two vehicles from this dealership. Samantha Fox helped me with my last purchase and took the time to text me details and pics of the vehicle. I came in for a test drive and made the purchase.

Ashley was very kind, very helpful and compassionate at her job in which was to me! Would recommend Ashley to anyone coming in for service on their Toyota!

Great place to get a car the whole staff work really hard to get you what you want

Yeah y'all tried to sell me a transmission and I came got my truck and fixed it with just some seals. Transmission is perfect. Way to go mike johnsons

Tabitha is the best service advisor. She always makes sure all issues addressed.

Very open and honest, extremely helpful, ask for Ted.

This was my first visit at your service department upon arrival I was greeted by your customer service Advisor Harry Norris he was very professional and attentive to my needs do you need more employees like him

Had a great experience there this past Saturday. Janes Crawford and the whole sales team work very hard to get my deal done. I will be back for sure. I never felt like I was being pressured. Everything was upfront and very professional. Thanks to all of you. I really love my Rav4

Ashley brown was the most helpful person in the dealership

I would like to give a huge shout out to James Crawford and the staff at Mike Johnson s Toyota. James was very knowledgeable and helped me pick the perfect truck for me. He has outstanding customer service and was very helpful answering any questions or concerns I had. I highly recommend James Crawford to take care of you at Mike Johnson s. I absolutely love my 2019 Toyota Tundra!!!

Love this place. Everyone is very helpful. If you are looking to buy a car ask for Peter Collins. He's the best. And if you are getting your vehicle serviced Stacey is awesome.

Great service! Very friendly staff! Cindy in the service department was awesome and very nice! #1 service advisor!

Everyone there is super nice and friendly. I was there for routine service and for it to be crowded it was surprisingly fast. My wife bought her car there new and it was a pleasure doing business with them.

Josh Freeman and the Finance Department did an excellent job during my purchase! However the service department was not accommodating when having items owed placed on the vehicle. It was arranged for a rental car to be provided during service. In the end they would not honor the agreement made with sales and decided saving money on rental car was more important than future business.

Excellent experience. Arrived to have service completed and was immediately met and took the car to begin servicing. Completed efficiently and quickly. Very pleased

I had a great experience having my Tundra serviced (4 wheel alignment and an oil change). Steve, the Service Writer, was very helpful, and even sent over some pictures in a text, about a concern he had with my water pump. He was honest about the urgency of the matter, and managed to save me a few bucks. Service like his is why I continue to return to Mike Johnson's Hickory Toyota for all of my service needs.
From the Service staff, the mechanics, the receptionist, Parts counter, and the Sales department... even the ladies that work in the cafe', Mike has hired a great group of people, with genuine concerns for my overall customer experience.

After nine months of trying to deal with Toyota at national level, I called back to Mike Johnson where car was originally purchased. In 10 minutes, Ashley told me exactly where to go and what to tell my local dealer. From what I can tell, the issue will be solved by end of week. Ashley was very considerate, professional and listened.

We bought a van from Mike Johnson's Hickory Toyota, and we have been so happy with the service we have received! Even after completing our year of free oil changes, we have continued coming back for service, even after moving down to Kings Mountain and having to drive 50 minutes! It is still worth the drive to get the type of service and care we get at Mike Johnson's. We really appreciate the time that the service techs take to explain what needs to be done, and the care that they take in helping us to make a plan that is best for us to get the work done. I also the transparency they show with the costs associated with any service.

Loved this place not only did they get us a great deal on my dream car Toyota Camry but they are very friendly and courteous

I had purchased my car from Mike Johnson and loved the service then 5 years ago. We moved and the other Toyota dealership could not come close to Mike Johnson as I told them several times. We are back and needed immediate service and to my surprise the service exceeded my expectations. Cindi and Lee handled my situation with professionalism and concern that I was pleased and my car was running properly. Please recognize these two as they are an asset to your dealership.

Had a great experience thanks to Eddie Pressley. Just stopped to look around, went home with a new Prius that had everything I wanted except leather seats. a few days later, thanks to great work by service dept. I got my leather seats. Everyone I met, especially Eddie, went above and beyond to make sure everything went the way I needed, Thanks so much! They even called to check on my husband, who underwent surgery the day after our visit. Luv this place!

Customer service ladies were very friendly. Waiting area nice and comfortable.

Dennis at Mike Johnson Toyota fixed my problem and was very helpful turned my experience into a positive and I thank him for that

Stephen was very curteous and informative. He did a excellent job!
Thank you Stephen

Combined the trip to Hickory for car servicing with a trip to Vally Hills Mall for eye exams and new glasses. Mike Johnson's gave us a ride in the shuttle to the mall and pickup after our car was ready. It's a long way to go for servicing the Prius but always receive courteous service and they pay attention to how the car is doing better than I do, letting me know if anything needs attention.

Everyone was very helpful and the work was completed in a timely manner as promised. Thank you.

I have a 2009 Toyota Tacoma that needed maintenance (fluid change, tune-up, etc.) and a new tailgate. The service rep, Austin, provided stellar customer service. He walked me through the entire process, was professional, thorough, polite, and very helpful throughout the entire process. The new tailgate had to be painted to match, so I used the dealers nearby body shop. I was very happy with the service that I received and I strongly recommend this dealers service.

Jeff was fantastic, friendly and efficient... Nothing else good to say. The other people are pushy and rude.. They tell you what you'll get not what you want.