Mike Johnson's Hickory T Reviews

This was the best experience with a dealership. I highly recommend it.

I have received nothing but excellent service and care at Hickory Toyota. The service managers are professional, caring, and reliable.

Easy, being kept informed of what is needed is appreciated.

The wait is minimal. Comfortable waiting area with TV and food bar which is actually very good. Also a massage area while u wait.

Cody Linda is EXCELLENT! His customer service skills always shine through. He gets you in and out and makes having your car serviced painless.

Ray is a wonderful sales associate. Go see Ray today. Handles all his customers with care and NO PRESSURE

Great customer service! Andy worked hard to get me into a new Corolla. I have credit issues so I was turned down at other dealerships but these guys made it happen. Everyone I worked with here was great! I definitely recommend them.

We bought our 2015 camaro here a year and a half ago. They worked with us in every way they could to make it happen. We took it back to be serviced and they did a excellent job. Getting me in and out in a reasonable time. So yesterday we went back to buy a truck. We got a 2015 Ford f 150 crew cab 4x4. And again did a awesome job working with us to make the deal happen. Thank you Josh Johnson and Andy Lawhon for another great experience at Mike Johnson Toyota. I've been to other dealer ships and they act like they could care less. But Mike Johnson Toyota will go above and beyond to make your deal happen. Again thank you for another great experience. It's not just where car deals are made. But people who care to help you get what you want .

Lorrie was my service person and she was thorough and didn't try to push anything on me . Even when they had a suggestion for an additional service they recommended.
Thank you

Went for a test drive, its a vanilla toyota dealership.

Excellent price on a new battery for my Tacoma (better than any local parts store)!

I bought a car here and haven't touched the tint, now going to get inspected I cannot get it to pass inspection anywhere. I called mike johnson and spoke with a customer service rep , they rep stated that they have to do a state inspection before its sold and he guessed someone didnt do their job. Very unhappy that they would sale a car to you that isnt legal to drive.

Reply: it was inspected every year by a local shop and passed. That shop has now closed. That shop may have not been doing their part but point being it was sold with tint that will not pass North Carolina state inspection!!

Plus when the car was purchased we were told with the "first time buyer" program to build my credit itll be in my dads name for the first 6 months to 1 year then "automatically" switch to my name. This was a lie called back a couple years later to verify it's in my name, to find out they had no clue of anything like that I was speaking about.

They did a great job! Told me of the recalls on my truck, set up an appointment that worked for me and because I live about an hour from the dealership, offered me a rental car for the day so I wouldn't be sitting for hours. I was so impressed and grateful for their consideration of my time.

ASHLEY WAS OUR SALESLADY. SHE WORKED VERY HARD TO HELP US. SHE IS DEFINITELY AN ASSET TO MIKE JOHNSON'S HICKORY TOYOTA. SHE WORKED VERY HARD TO GET US THE BEST DEALS POSSIBLE. I DEFINITELY TRUST THIS DEALERSHIP FOR SERVICE ON ALL OUR VEHICLES AND BE SURE TO ASK FOR ASHLEY.

Tabitha is a great technician/customer support person! She is very knowledgeable and helpful each time that I come into the dealership for service.

Salesmen are nice as well as honest and don't tell you a bunch of stuff you don't want to hear and/or get your hopes up . But they will do all they can to help and tell you what you need to do to be approved!

CUSTOMER SERVICE WAS GREAAT! My dealer Jordan did a great job helping me and keeping contact with me through the process, answered all my calls nd questions I had. Really helped me with trading my mazda for a 2015 corolla I am very happy nd pleased with my car and how Jordan and everyone there treated me, alot of people turned my down but they really went out there way to help me. HIGHLY RECOMMEND!!

The service i received was excellent. The service manager i dealt with was very professional and my problem was solved in a timely manner. Thanks

Fast professional service. All technicians very friendly.

Courteous, friendly and very accommodating and knowledgeable.

Best car buying experience I have ever had. Very professional, knowledgeable and caring. I could not of ask for better treatment. I would highly recommend buying your next vehicle from Josh Carpenter.

Did a great job on fixing my 2019 highlander recall.

Awesome!! Thought I had a major electrical issue, found out I had battery issue, hoping that fixes it all. Brandon was great to keep me informed and the service team was great as always!!!

Best service in the area and I've used several of the surrounding Toyota dealerships. Joe Rochford goes above and beyond to make sure you have a great service experience and get charged fairly for the service you receive!

Stephen Marsh was a jewel. When we arrived at the dealership looking for a dependable truck Stephen was so easy to talk to and he was so knowledgeable in answering all our questions and worked hard until he had us a great price on a new 2020 Toyota Tacoma SR5 4X4. We love it and appreciate all the great service we received. We are so glad we came to Mike Johnson Toyota first! Tim has already had me taking pictures of him and his new Tacoma to post on Facebook. He is so proud of his purchase.

Great, friendly service everytime I visit!! Never feel pressured to buy products or services that I don't really need. Great overall experience

Samantha Fox was very friendly and made sure to make me feel like I was appreciated. The whole team here has taken care of me and definitely showed that they care. Samantha has kept in contact with me through the whole process and even sent me pictures to help me fall in love with my purchase. She is definitely the best Sales Associate I have worked with.

Bee Yang did an amazing job helping me and even ordering the truck I wanted the exact way I wanted it. If anyone is looking to buy a Toyota there is no one else I would go too.

Yes I would like to thank Stephen marsh. I could not of had a better Sales person. Everyone there was so very friendly. But I do half to say Stephen I would like to give him a 100 Star rating but I can only give a five. Thanks you Stephen and thank you mike Johnson Toyota.

The staff was really helpful and patient. As soon as I pulled in they helped me right away! Thank you Nick Julian and Cody Linda!

Mike Johnson's Toyota Express Service Center always provides fast, efficient, and quality service at each visit. I recommend them for all your Toyota needs.

Samantha Fox was an excellent salesperson. She has great customer service and is very caring!

Jill was so very helpful. Time was limited and she pulled one from left field to get me out of there quickly! I will be calling her to handle my future service needs.
Thank You Jill,

Mike Johnson's Hickory Toyota is the best! The entire service staff goes above and beyond and always exceed my expectations. I will not take my car anywhere else.

It is always a pleasure to do business with Toyota of Hickory. John Eakes and his team are an exceptional group of men who take time to know you and what your needs and concerns are about your vehicle.

We are vacationing in North Carolina from Connecticut and realized we hit 100k and should have our car serviced before making the long drive back home. Nick was a pleasure to work with. He got us a loaner to fit our three children so we could continue our vacation while our car was being serviced. Nick was friendly, helpful, and went above and beyond. Thanks so much!

Easy buying experience. Not pushy at all. Almost a year later and still satisfied with my purchase!

I purchased my Toyota here and have always come here for service when it was time. I am grateful that they tried their best to get me out of there as soon as they could. Cafe food was awesome. Mandy was awesome and tried her very best to accommodate my needs.

I had my truck serviced here. My husband brought it in. Megan was our service advisor and she was great. My vehicle was in and out!

Samantha was great! Easy to talk to and laugh with while buying a Tacoma! Even took a bow out and put it on my truck to make it a late Christmas present!

Call Shawn May in service for all of your automotive needs. He is always courteous, prompt, and always mindful of safety. I have had my van for seven years and I trust him to keep it rolling for me and my family for years to come.

Had a terrible experience with these people! Would never go back or recommend it to anyone. They would tell me they weren't going to do things, such as run my credit or try running a different loan for me, and they turned around and did them both. Harassed me for days. Wish I never went here.

Omgoodness!!! I love this place the people are awesome! Big thank you to Andy, Justin L, and Dwayne for working with me and getting me in a car. I was in a bind with an open loan that I couldn't get out of but they all worked together and helped me get in a car I will be forever grateful and thankful!

Rent from here every time I have to take daughter back and forth from college. Haven't had any issues.

Well, my mother and my dad agreed to a deal on a red 2020 RAV4, We had it for the weekend, and changed their mind, that is disrespectful, and is morally not right, would go zero stars but it won t let me...very disappointed with how we were treated

Sad they are trying to gouge people..$225.00 for floor mats.
.$55.00 for nitrogen in the tired and even more things you dont need..

Amazing sales department. Nice and friendly atmosphere. Also I'm adding two extra star's for inside cafe and 50 inch or bigger flat screen TV.

Fantastic but a little pricey on somethings.I've been a customer since 2003.Have had some problem etc.Shawn was the best one for service but that's another story he's gone.So I asked Stacey if he would take care of my services.He seem to be a nice young man I'll give him a chance.I'll give him excellent rating thanks.

Samantha Fox was one of the best sales people we have ever had the luxury of meeting. She went above and beyond to help us find out perfect car. Thank you so much Samantha!!

Absolutely awesome service department! Very courteous, expert technical staff. Tabitha made sure everything on my 30,000 mile service was completed in a timely and efficient manner. Highly recommend.

My husband and I recently bought a Toyota Tacoma truck at another dealership and found out about several recalls on the vehicle. We contacted mike Johnson Toyota and spoke with a gentleman by the name of Cody Kelsoe in the service department. I must say he went above and beyond to help us resolve our issues. I wish we would have purchased a vehicle from them instead to avoid such problems with the other dealership, who refused to help us. Staff is great at mike Johnson Toyota. I highly recommend them.

2nd recall on my 13 Sienna. They told me they had a rental so I scheduled my appointment. I get there and they don't have a rental, even though I called to make sure. So I had to have someone come pick me up. I asked could they help me out and change oil as a favor for the inconvenience. They said no. Recommend you shop somewhere else.

Friendly service, free drinks and popcorn, clean bathrooms... nice place to wait for your car to be serviced... though it took a bit longer today.

Never had a bad experience. The service department doesn't pressure you into purchasing anything and that is one thing I like about them.

Went to the Express Shop and they were super friendly and quick! Didn t try to sell me what I didn t need.

Bought a new van for my wife here yesterday. The salesman Bee was very straight forward, didnt try to play numbers games. Over all a very professional and fair experience that i would recommend to others.

I always have a good experience here. Service is done in a timely manner and always to standards. The free massage doesn't hurt either.

Friendly staff. Performed services I requested, then a clear estimate on future services I need to consider.

Visited service dept, Robert Helms helped us. No issues this time!!!!!

5 stars, best auto buying experience out there, I've bought new Toyota vehicles at 2 other dealerships in Charlotte. Hickory Toyota blows them both away. Excellent people working for Mike Johnson's Hickory Toyota. Andy & Kent are awesome!

The buying process was one of the easiest I've ever had. They were nice, thorough, and very accommodating. Since then, the service department has more than exceeded my expectations. Thank you for a wonderful experience. I love my Tacoma!

The service department will charge you for stuff they don't do or you don't need. The last time I went to the service department, I had problems with stuff that was working great when I took there and not when I picked up my truck. And of course they wanted to fix it for me. I was lied to by sales department. They said if I'd find a better price on the car I was looking at, they would pay me $500. Well I did, and I bought it. Then they said, but you didn't come back and let me make you my best price. But I was told that was their best price before I left and went checking prices else where. I didn't get the $500. Once I started talking to others, I found out I wasn't alone in my experience with them.

The people that work there are very good at what they do and they care about you and that you are pleased in the service they are giving to the customer, to make sure that everything you want is given to you. They do anything to help to find what the customer wants and needs to the best of their abilities

Took my truck in for service . So I strolled through the lot and came in and sat down for about 15 minutes. And next thing I knew they was done with my truck . Very fast service and very polite

Camry SE 2018 I bought is nice but when I tried to reach the seller, who constantly reached out to me when looking to purchase a vehicle, disappeared and would not respond to my emails or calls about the minor issues I wanted resolved. I love the car but disappointed with the customer service aspect and the decency to fix the concerns I have with the car. As of now, I wouldn't recommend purchasing a vehicle from there as the follow through and ensuring customers are satisfied with the purchase is a bit of a let down, from my experience

Update:

Andy Lawhon and Dennis Carson took care of my issues quickly and kept engaging to accommodate my needs. Great customer service and appreciate the effort taken to enhance my overall experience. Much appreciated

Great working with Trevor and Nate to get my wife's car fixed. I would recommend them highly!

Made and appointment for a free oil change. An hour and a half later. We are still waiting for them to "prepare the estimate". Do not assume an appointment means anything. It's a free for all

Very professional! In and out in less than an hour. I am satisfied with my experience.

The purchase of my RAV4 was fine; however, the service department seems to never honor their coupons. Today I took my car for service and also told them I wanted the BOGO windshield wipers. On the coupon it says installation included . What would that mean to a normal person? They would install them for free. When I got the bill there was a charge of $10 for installation. I questioned them about it and they said it was a mistake that they should charge for the installation of 1 wiper and offered to give me a credit for the other $5. The $5 isn t a big deal but when the coupon says installation included everyone thinks that means free not 1 wiper installation is free and the other is not.

I had another instance where I took a coupon that had Buy 3 get the 4th Tire free and also said they would match any other price. I got a quote from Sig s Tire for Cooper tires and then went to Mike Johnson. The service manager said they would not sell me the Cooper tires for that price but they would sell me a set of General tires.

Very unhappy with the service department.

I purchased my truck in March 2017 and at the same time purchased 5 years of easy care.the last two times they have tried to charge me for my oil change.they won't ever look at the card I offer them from easy care.i am strongly considering writing the hickory daily record about this service.

Buying a car is not the easiest thing to do, but from the time I got out of my car to the moment I drove off the lot with my new car, I can honestly say I have NO complaints. Stephen Marsh took care of it all. After being told by multiple dealerships that I wouldn't find anything that I was looking for that was in my price range I was about to give it all up. With faith and prayers, I was blessed to have Stephen helping me out. I am beyond grateful for everything thank you!!!!

Brian Vance is tha man. He took the time to help me and got me in a tacoma that I love. Great dealership with great facilities.

Great...Ashley (our service rep) went above and beyond to help us get our car repaired. She even loaned us her car to go to lunch. The service manager worked with us to keep the cost to a minimum for this major repair. We were pleased with the work done to our prius.

Its not often I take the time to write a review but I just wanted to give Mike Johnson's Hickory Toyota a thanks on their dealership service.
I know I got a great deal and the manner in which Mike Johnson's Hickory Toyota
dictates business is simply professional. I would also like to commend Mike Johnson's Hickory Toyota on their speedy service to make a deal and wrap it up in a timely manner.

Great place and great Salesmen as well.. Will send friends !

Bill Willfong went above and beyond to accommodate me and my particular needs. He was very personable, knowledgeable and friendly!

First class treatment, fast service , the staff really try to impress you and make you feel at ease . OH , and I love my Toyota Tacoma.

I highly recommend Mike Johnson Hickory Toyota for purchasing your new or used vehicle. They really care about helping you in every way possible. You will walk away happy and with your favorite vehicle. If they do not have the color you want, no problem, they will find it for you. They did this for me and I am super happy with my new White Premium 4 Runner. So, if you are looking to lease, or buy a new or used vehicle, go see Franklin and he will definitely take care of you. You will leave with a vehicle of your choice. Don't go to another dealership. Go to the BEST dealership, Mike Johnson Hickory Toyota.

Had my 2012 Camry serviced yesterday (5-12-16) at the express location. Service was fast and friendly like always but this time I didnt receive the complimentary car wash. No big deal, they were not busy and it takes about 2 min so not sure why they didnt though. I have my car dealer serviced only and I have never had any issues or complaints. I rack up alot of miles so see you guys in about 2 months.

Although there was a mixup in the truck we ordered they ( Rick Williams and Josh Hudgins) made it right and we came out better in the end. These guys went above and beyond to make sure we were completely satisfied with our purchase. If I had a business I would hire these two to oversee it!! To bad theres not a ten star rating scale bc they deserve it!!

Service, professional and caring. Service associate was excellent.

I went to go look at some cars they had and ended up getting one thanks to AWESOME salesman Derrek Avery!!! Will definitely keep buying from them!
I Love my new car!!!!!!!
Thanks again Derrek

Other than having to sign tons of paperwork, (which is standard these days) very pleasant buying experience. Jeff was a very good salesman, not pushy.

Had such an amazing experience here, thank you so much Stephen Marsh, an thank you also to Mr. Anthony Carter in finance!!

My experience was great. I had no problems with my service and didn't have to wait long.

I recently visited Mike Johnson Toyota and bought a 2015 Toyota Camry. My experience has been very frustrating and dissatisfying, and I m writing this review to warn people about what happened to me. It all began when I found a 2016 Toyota Camry and requested a quote. I was contacted by one of Mike Johnson s car salesmen, Justin Crowe, who told me they had actually sold that car, but there was another car that I might be interested in test driving. I live 78 miles away from this dealership and only went down here because they had the type of car I wanted only to learn that another salesman, Nick Thompson, was going to be helping us. I found a few flaws and pointed them out to the used car manager, Nate, who assured me that it would be taken care of because it had happened on their car lot. The damage was a crack in the front valance next to the turn signal light causing the light to be loose. I bought the car with the understanding from their used car manager that the defects would be taken care of. I scheduled the time to bring it back down and was told by Nick, the salesman, the damage would be fixed. A few days later they called me to let me know the car was ready, so I drove back down to Hickory to pick up the car. Once I got there, I saw that they did NOT fix the problem and instead the salesman, Justin Crowe, told me that they couldn t repair it because a new valance would cost them $900 to replace. That is not my problem, two employees told me the car would be fixed! I clearly let him know that is not what was told to me by Nate. Justin proceeded to tell me that he s just the messenger and he doesn t know what was said because he was not there. He went back to talk to Nate and came back only to tell me that Nate said, I told them we would TRY to fix it. I never said we would definitely fix it. At this point, I knew it was their word against mine and they never intended on fixing the car in the first place. My worries go a little farther now because I bought two extended warranties with them and am concerned that they will find a loophole if ever I need to use one of the warranties. If you re buying a car from them, please do your research and make sure the car you are interested in doesn t have any problems before you leave because you ll NEVER get the issue resolved.