Mike Johnson's Hickory T Reviews

Quick service, very polite employees, would highly recommend!

I had a great experience. Cindy always does wonderful job. I got in and out in no time!!

Outstanding service department. Nick J. and AJ L. have provided me with the best service experience I have ever received. I drive 40 minutes each way just to work with these two individuals.

It was around the time for my maintenance visit and after leaving I noticed that the tire pressure light turned on. I then took my car back to the dealer and they without hesitation checked on everything. I left again and the same thing happened again. This was all on a Saturday. I chose to not go back to the dealer until Monday and Cindy handled the problem, giving me a very nice rental until everything with my car was handled. I have literally nothing bad to say about this dealer. I believe that is the price of going to a franchise. I can honestly say I trust them and know that they have my best interest. I am young and never once have felt overwhelmed or confused about anything. In general they are great people.

Our experience was excellent. The service dept. always takes great care of us. Mike Johnson has a first rate operation. We have purchased new vehicles there and will continue to deal with this fine Toyota Dealership.

Just purchased a 2020 Camry XSE. The service we received from Dwayne Willix was great. They didn't have the exact color we wanted, but wasted no time in getting it. Couldn't have ask for any better service. Thanks to all we dealt with.

Always 5 star service at Mike Johnson's Toyota...Brandon Sigmon....best service guy in town!!

Seth, Justin and Brian were awesome and I would recommend Mike Johnson's Hickory Toyota every time. I called another Toyota dealer and he told me they didn't make hatchback Prius's any more so I knew right there I was at the wrong place. I hate car shopping but Seth kept us entertained because he is Groot Justin bought us lunch And Brian made it all happen. Thank you guys and YES I would and have told everyone happily where I got my sweet new ride

Nicollet and Gus went above and beyond to get us financed and in the vehicle of our choice.
Went back to get accessories installed, Jeff and his team did a professional job and were very quick.

Todd Atwood is fantastic!! He s super helpful and him and his crew are so willing to help you get the best deal possible!! Super friendly and truly listen to what s best for you!! Highly recommend.

Just purchased a new cavalry blue, TRD Pro 4runner, a few days ago. I have to say, the salesperson, Dwayne Willix, was exceptional. He answered all our questions, with honesty, and that goes a long way. The finance department was quick and painless, very courteous and professional. Andy Lawhon is the main reason this is our second purchase from Mike Johnson, and I will return again. The only complaint I have is, the dealer showroom AC was out of service, at the time, but Andy was nice to turn a fan on us. The deal we got, far outweighed the warmth in the showroom.

A BIG thank you, to the entire team..!!

Marc M.

My sales person was great and patient but 1 month into having my vehicle, I had to spend 200 on breaks. They claim to have a 160 point inspection on all new and pre owned cars. Apparently, none of those points covered breaks or rotors.

1 star isn't low enough for this place. Was lied to and basically harassed for 2 weeks thinking I had a car that I didnt.

Just bought a 2017 Tundra from Mike Johnson. Pete Ballard, salesman was so easy to work with, no pressure, one of the best Auto buying experiences to date and this makes the 8th Toyota in my family fleet. Anthony did the docs and also a great experience. Not sure how they do the hiring of staff but they definitely hire the right people. Also there service staff is wonderful especially Tabitha, Cindy and Jill. Everyone there has been truly awesome over the 11 years I have dealt with them. Way to go all another awesomely satisfied customer !!

They treat you nice and help you all they can they don't lie to there customers to get a sale like most Deals hip do like Ramey in Princeton west Virginia and the one in Stat villas North Caro)ine

Went in for last-minute service today even though it was scheduled. it was a simple thing I needed them to do and they did it quickly and very professionally.

Great experience, great customer service, always leave as a happy customer. Thanks so much!

I went in at 10:23 finish at1:45 car had major problems{ ,oil change and tires rotated}.

Fast, friendly and fair. Went the extra mile searching for a registration card that my teenager put "somewhere"

My experience was fine. It was a little long to wait. Stacey Thompson was the one taking care of my car. He has alway been great and friendly to us. If we have concerns we know he will help us. Mike Johnson's Toyota has alway treated us right.

Great experience! No preasure! The car wasn't exactly what I was looking for however I will be back if they have what one I think will suit .

I had a real good expirinece i got what i wanted .thanks to the salesman kent who done everything to help me get what i wanted

I took my wife s car in for a routine service and during the service the tech noticed a leak around the water pump. Jason Helms called me and was able to take care of it. The best part was that my car was still ready to pick up when I got off work that day. They were quick, pleasant, and thorough.

Was very skeptical when I arrived, didn't want to buy or be pushed into anything but was very surprised. When I arrived everyone was very polite, and curious. I met a saleswomen names Samantha Fox, She greeted and showed genuine interest in me as a person not as a protentional buyer. She listen to what my interstress where and showed me a few vehicles that would meet on what I was looking for. She did not push any one type of vehicle or try to push a sale. She answered all my questions and address all my concerns. When I did find a vehicle that i was very happy with she fought for the best loan I could get. She walked me threw the whole procced to make sure I was satisfied. she did not push or up sale Made me feel very welcomed and treated not as a mark but equal part of the deal. very happy and will most defiantly will be going back to buy my next car.

Shaun May in Mike's service department is the best service writer. He seems to care about your car. I recommend asking for him when you schedule your service appointment. He will take care of you!!

came in for an oil service an had questions about the service an the lady with grey hair that works in the service bay makes you feel like you bother them very short with answer WITH your questions. an has a empty bad ATTITUDE I was just GOING to drive off but I had a car in front and behind me I'm going to CHARLOTTE next time.

The lady Cindy from the parts department was very friendly and knowledgeable. Unlike the other hillbilly guy who was very prejudice towards me.

Update 9/9/2020
I went back to Mike's July 31st, 2020 to trade in my 2018 Camry for a brand new one. I received an email stating they wanted the trade and would put me in a new vehicle for "around the same payment or less". Being I had already put 51k miles on the Camry and the sensors were out of warranty I figured, "why not".

Gus was not the Finance guy like 2 years ago but the gentleman there now (sorry don't know name) I don't have any complaints or notable comments to add.

My sales guy Dwayne Willex was nice but things were unorganized. I had already had my credit ran to have all the financials worked out BEFORE I got there. I had an appointment and was still there for 4 hours because Dwayne had other customers at the same time, some of which just showed up without notice. I think I should have been a priority being I had an appointment. The only other issue I had with Dwayne was that he was supposed to get back to me about lights under the car my 2018 came with that the 2020 didn't, he mentioned they can put them on, and he was supposed to get me a quote. I never had back from him. Those were the only two things I was annoyed about with Dwayne. Otherwise he did converse with me while I waited, he brought me a cold bottle of water to drink, he even went back through my traded Camry and saw I left some items in it and got them for me. I'm just going to be honest in my review.

Now the real reason for this review update. Saturday night I was driving down a rural road and my front tire went flat. I dinged the roadside assistance button in the car (called the SOS button). The roadside guy who came out told me that being my car was new the tires were probably still under warranty. Which I was never told about but also I never had a flat tire either. The thought of an unexpected $250 tire was stressful to say the least and it was a Holiday weekend so no answers were given until Tuesday morning when it was confirmed they will replace the tire at no cost to me. This made me STUPID amounts of happy!! But being I had the car for only a month and there was defect in the tire, it is kinda what they should have done anyway for me as a repeat Customer or even first time Customer. The real pat on the back came when they did not have my particular tire in stock. I had that stupid donut spare on my car for 3 days already and it was anxiety nation while having to drive on it being the car sounded and looked trashy with it. I didn't feel safe with it either. So I was told they could order the tire and have it the next day. I explained that meant I had to drive home from work, take my son to the daycare in the morning, drive to work, drive back to daycare after work and drive all the way to Hickory (30 miles) on the spare that I have had on for 3 days already that says "not to be used for more than 75 miles or over 50mph". I then asked if they could take a tire from one the other Camry's on the lot to put on mine so I didn't have to wait. Chelsea in Service said in her time there that never happened. I asked Chelsea, "fair enough, but has anyone ever asked" to which she did not know. Chelsea put me on a brief hold and spoke to the General Manager (Do not know the name again-but what a SUPER GREAT GUY) and that's exactly what they did. That deserves all the Oooohs and ahhhhhhhhhs because that shows how important a Customer is to Mike's Toyota even AFTER a sale. I have heard people say they had a bad experience at Mike's but I tell them my experience, truthfully if there is a bad experience to have, I usually do, but Mike's Toyota is just the greatest place to buy your vehicle from and I will continue to have them be my and my loved ones choice to buy a vehicle. Signed one very happy, grateful Customer since February 14th, 2018.

I took my car in for the 30,000 mile check up. They were courteous and quick to check me in. They did a good job and took care of what needed to be done. It did not take too long to service the vehicle. I was able to leave my car to go shopping with a friend and come back to pick up my car. Checking out was easy and the service guy went over suggested future service and thanked me. He walked me to my car and I was finished. It was all easy and good. I will go back for future service.

Bought my used car here and come routinely for oil changes. Everyone is friendly and service is great

Bought my first ever Toyota from this place. Nicolette Reed was my sales rep. I highly recommend her! She is very efficient, but not pushy, was very knowledgeable about my new Highlander and worked extra hard to get the deal I needed! Go see Nicolette!!!

I have looked and prayed for over a year for the car I should get. I searched prayed and looked often...On Friday I visted 4 Car Dealerships in the rain no less and Mike Johnson Toyota was THE ONLY dealership where someone came to see if they could assist. ERIC PENNELL you are the best. They are very blessed to have you. Thank you for taking such great care of me. I will send people your way!

Went to Mike Johnson's Hickory Toyota to look at a truck they were advertising on the Internet...They said the truck was sold...but..they had one similar...I asked how much?...they would not tell me...they asked me to test drive, I agreed...After test drive, I asked how much?...they would not tell me...they asked me to come inside and talk to them, I agreed...they asked to do a credit check and trade in for my vehicle...I agreed...after two hours of stalling and the run around...not to mention running a credit check...they came back and said the vehicle that I test drove and was talking to them about was just SOLD to someone else...I have owned 5 Toyotas and lived in Hickory all my life...never bought a one in Hickory...and after that dog and pony show...Im sure I never will...Mike Johnson's Toyota of Hickory is the worst dealership I have ever worked with....and would not recommend to anyone...

Samantha made my car buying experience very easy. Efficient and detailed information.

Nick is always fantastic to deal with in the service department. Always takes care of me and answers any questions I have. He's who I look for when I go in for any work to be done on my vehicles!

This is my favorite place to buy a car! I have had toyotas since 1983 and they are the best cars we have owned. I wasn't expecting to buy a car but am so glad I did. I am so happy with my Rav4. This was my 2nd time working with Pat Avery and it was a wonderful experience. She helped me get into a car that I really wanted and I didn't have to settle for a car I didn't want. All the employees were so nice and helpful there. I just love visiting that place. The building is so big and love the service department. I will definitely buy my next car from Pat Avery!!!

I had an excellent experience at the service department. The staff were friendly and helpful. The service was professional.

I have a Toyota Tacoma (which I love) but unfortunately it was part of the recall on the rear leaf springs. I tried several times getting them replaced and was told they weren't in stock and someone would call me back, which never happened. I called a few weeks ago and was lucky enough to talk to an assistant manager, Randy Quinn, who told me I would deal with him directly from here on out. Took my truck to the dealership the next day. He gave me a very nice loaner vehicle and had my truck fixed in two days (note that it was new years and the business was closed the following day). Randy was great to work with and showed me great customer service. Because of him my next truck will come from Hickory Toyota!

I was locked out of my car and it had to be towed to Mike Johnson to let me in to it. When I arrived I told them I thought it may be the fob that wasn't working they were very understanding and said they would check that first. This was the problem. The service was given in a reasonable amount of time and I was not told I needed any addtional services. I was leaving town and needed to get on the road so they fixed in a timely fashion to help me.

The car was my husband's and I drove very little and was not familiar with how systems worked. When I picked up the car the young gentleman who helped me took the time to show me how to operate the cruise control and sound system. He asked if there was anything else he could show to me on the operation of the vehicle. I was never rushed to leave so they could get to the next person.

I couldn't have been more pleased with the service.

Trevor Brown was very quick to get our 4Runner serviced. Would recommend anyone to MJT!

Thank you so much to Paul and Samantha and the finance guy that helped me get into my new 2020 Toyota Corolla!! Been to over 10 dealerships within past week and all denied me cause of no credit score, and needed close to 3grand down but not Hickory Toyota!! They helped me to build my credit and get a Affordable car less a month than a used car. All approved and done within 2 hours. Thank you so so so much for helping me and giving me chance on a nice and new vehicle.
God bless you Amous

Dylan made this experience super quick and easy. I had been looking for a car for a few months, and they were more than willing to help me get into the vehicle I was wanting. Very knowledgable and so helpful! If you're looking for a Toyota, ask for Dylan!

Fast and efficient service. They always treat me well and take great care of my vehicle, and at a reasonable price!

I spent 1 hour in this store and was lied to repeatedly. First about interest rates then about the price of vehicle. While the salesman was haggling with his manager to get me the best price I looked on their website. I got the same vehicle for $5000 less than the salesman by clicking one button. He told me I was getting the best possible deal several times, even made it out like the dealership was losing money on the price he got for me. When I showed him the price their website gave me he had nothing to say. Salesmen like this are why people don t like buying cars. If I could give less than 1 star I would.

Our car broke down as we traveled through hickory on vacation. Unfortunately it couldn't be fixed right away. This dealership not only had a decent place to wait while they looked our car over (with a place to sit, charge our phone, my kid to play with toys, free popcorn/drinks, and even a full service grill for lunch!), but when it became obvious we would not be able to leave with our vehicle, we were able to work out a rental so we could continue our vacation. I am very thankful for their service. 10/10 customer service from everyone.

I would not recommend this place to buy a car tell you one thing on the phone and when you get there it's a whole different story.

Quite satisfied with your service. Service manager Allen Paradis was very polite and knowledgeable.

Always a great experience at Hickory Toyota. I got my 20,000 mile service completed today.

I worked personally with Eric Pennell, Eric Cline, Andy Lawhorn, & Mr.McFarland. These were the best group of guys ever! They made sure all my needs were met with excellent customer service! Ask for Mr.Pennell if you are in the market for a new car!

There are most dealerships and then there are a few great ones. Mike Johnson's Hickory Toyota is one of the few, the great! I purchased my 2020 Tacoma there. I love my truck! Zero effort, zero issues with my purchase. Ryan Bartlett and Tabitha Brown provide truly exceptional service in every aspect.

Excellent service! Toyota is a great product and Mike Johnson is a great dealership! Our family has bought 4 cars from Mike Johnson Toyota and we have had a great experience every time! Eric Pennell has been our salesman and he makes buying a vehicle a pleasure and not a burden. I plan on trading my Highlander with this dealership next summer.

This was the absolute best car buying experience I ve ever had! From the moment we pulled in the parking lot, we were greeted by a nice young lady with a bottle of water. Then Dwayne Willix met us outside and was a blessing to work with! Dwayne went above and beyond to get the best deal for us. Andy worked on our behalf as well to make sure the financing was right where we needed. Dwayne was very personal and knowledgeable and made the experience stress free! I highly recommend!

I don't like being charged for an oil change when we had an agreement once we purchased the vehicle that maintenance would be done for free. So when the oil change light came on at around 5000 miles, which is typical, I wanted to get the oil changed. But I was told that I would have to pay for the oil change because the free oil changes were set up every 10,000 miles because synthetic oil is used in the vehicle. I had no knowledge that the oil changes were not done every 5000 miles and there has been no communication since the purchase to that effect. I'm not a happy customer because of this situation and I hope Mike Johnson reads this message from a disgruntled customer!!!!

Randy Helped us above and beyond getting our car serviced at the Express center.

I will never do business with this dealership again. My Toyota camery engine caught on fire with my daughter driving. I tried to talk to Mike Johnson to get him to help me deal with Toyota and his response was I just sell them. I don't make them. What a jerk. Never again if I want another Toyota I will go out of town to get it.

By the time I was checked in...earlier than my official appointment, my Sienna was already moved for service. I did not wait for my van bit Brandon kept me updated and texted about performing an additional service. When I returned, van was clean, ready for me and Brandon went over the itemized bill. This is why I drive 100 miles each way to have my vehicle sreviced at Mike Johnsons. Thank you to Branson and all the technicians.

Jon Newton and everybody else who helped with the process of my purchasing a new Camry were outstanding! Courteous, helpful, and professional in every way.

I would like to express my appreciation to salesperson Saul Rivas for his help in obtaining my 2020 RAV4. He and sales manager Chris were able to locate a vehicle with the options I wanted and get it transported to Hickory. I would like to commend Saul and Chris for their efforts. It was a pleasant experience working with Saul as my salesperson.

Larry D Lowman

Want to say thanks to Peter Collins for his patience and understanding as he was more than accommodating as we explored various vehicles. He was very friendly, great attitude, energetic, knowledgeable and willing to walk through the car buying experience as we were replacing our 2007 Honda Accord for a SUV....we just didn t know which one. As we waivered from Sequoia to Venza to Highlander, Peter patiently allowed us to determine our fit. He was eager to explain all the different details, answer our many questions and move at our pace, which was very important to us. The reality of buying a vehicle after 13 years provided an overwhelming opportunity of choices and days of decision making. We had to be completely confident of the final choice and Peter patiently waited, thoughtfully encouraged and intently listened as we slowly decided on the 2021 Venza Hybrid. Wow, what an amazing, sleek, smart, mid-sized SUV. The fuel economy is frankly fantastic as a 21st century choice for our economically-conscience and environmentally-sustainable time.

I always receive excellent service from this dealer. Brandon Sigmon is my service advisor His service is personalized and detailed. I can call him with any questions I may have and he always is professional and thorough. Highly recommend him. Thank you Brandon.

We had a perfect experience buying our new Tundra here. Best price and selection in the area. They had exactly what we were looking for and gave us a fair trade in on our older Tundra. Super friendly and knowledgeable staff. They have a great waiting area and you can even get hot food while you wait!

I am very pleased with the service I receive each time I visit Mike Johnson's express service department. The customer service is excellent and I always leave having confidence that my vehicle has received the best service possible.

Service department provides top-notch service on those required maintenance visits.

Mike Johnson s Toyota made my car buying experience smooth, easy and painless. From the moment I showed interest online I received a personalized video text from Danielle. Over the next few days she stayed in touch with me and answered any questions I had. Upon arrival to the dealership she had the car I wanted to test drive washed, fueled up and had put in a fresh battery. She was very friendly and personable throughout the drive. After the drive she had to tend to other business but I was further helped by Alli. She was extremely sweet and helped with any questions I had, and I had plenty! Once Alli helped me seal the deal on my new Camry Nick in finance helped get all of my paperwork together. He was very friendly and knowledgeable. He helped me feel reassured with the whole process and got it taken care of quickly. Once that was finished my car was ready! It had been detailed and brought around ready to go...loved my experience at Mike Johnson s Toyota!!

I had the most amazing experience here! Everyone was so helpful and kind! I was fortunate to be able to purchase a Toyota Corolla. Paul graciously helped me through the purchasing process and made sure I had everything I needed. Customer's happiness and satisfaction was definitely a top priority here! I will be back for any services I may need for my new car. They also have a cafe and NAIL TECHNICIAN on duty so you can literally eat and get your nails done while you wait for an oil change! And I also ate at the cafe while I was there, they had an amazing chef with lots of options. I enjoyed every bit of my experience there today. This is no ordinary dealership that's for sure!

Always good service for us on our second suv we purched from them

I like having my check serviced every 3000 Miles instead of every 5,000 is my only problem with service was not Johnson thank you

B Yang did a great job as well as the whole team great car plan to buy there again

Great mechanics, short wait time, wonderful waiting area and superb staff! We always deal with Tabitha. Not only is she very knowledgeable about every aspect of her job, she treats us like family. She is an asset to the company!!!! Very impressed with her!!!

They performed work on my car and gave my car an oil change and rotated my tires and balance my tires Etc.

Cody took very good care of us while we were in for service. Oil change, tires rotated & the 26 or 27 point (can't remember which one) inspection done and we were in and out of express in about an hour. We bought our 2010 Toyota Corolla from them brand new and have not been disappointed. Great driving compact car that gets good gas mileage. Next time we will probably go with the Camry since it's a little bigger.

came in and got a car the same day. Everybody was super helpful and efficient and the sales associate B Yeng made sure to hook me up with something affordable and reliable, also up to date and high tech! I will definitely be coming back here!

If need service go to them.. they will fix u right up..

I had an issue with a charge that was supposed to be under warranty. My girlfriend had taken my vehicle down for its service so I didn t see the charge until I was reading my receipt later. I spoke with Tabitha in the Service Dept and she was very quick to handle the situation and get me a refund. Bear in mind this is the only issue I ve had in two years of dealing with MJHT. So on the very rare occasion you have an issue, they are quick to resolve it!

Nathaniel was awesome! Very helpful in explaining everything. Nathaniel knew exactly what I wanted in a new car. He got me in an awesome car! Everyone that I was in contact with was so helpful..

Nikki from NC

Wonderful place to buy a car with salespeople that want to put you in a vehicle that's right for you

Great service job, no issues, great amenities, and performed service quickly. I have been a customer for a couple years. No matter what type of service is done, the people are friendly, professional and are customer focused. Thanks!

40,000 mile Highlander service was awesome. Linsey is one of the best Service Writer / Customer Service rep that I've ever dealt with. Work was done while I waited and done well. Keep up the good work. Thanks again Linsey
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20,000 mile Toyota Care visit went very well.....Cynthia treated us very professionally and the car service was great also

Michael was courteous and handled our scheduled maintenance in a very professional manner

On our next visit for Toyota Care 15K Tabitha did an awesome job taking care of me throughout the visit!

Just purchased our fourth car from Mike Johnson Toyota! As usual, this exceptional team made the process easy. Thank you, Norm, for being so patient and answering all our questions. You are kind, professional, knowledgeable, and always make us feel welcomed. And thank you, Josh, for always greeting me with a smile and helping us with everything! You re the absolute best! I love my new Rav4... it s exactly the car I wanted. Thanks for helping us find it and facilitating our purchase. Whether it s the sales department, service department, finance department, or management ...Mike Johnson Toyota has this whole car purchasing process down to a fine art.... pretty close to perfection!