Mike Johnson's Hickory T Reviews

After contacting multiple Toyota dealers in NC, I had almost given up on trying to lease a new Tundra for my consulting business.

I was completely overwhelmed with the entire process because almost every single dealer was requesting an in person visit before they could quote me their best price. Frankly in 2019, I expect that a dealership can give me their best price online/over the phone before asking I drive 2-3 hours out of my way and then waste more of my time negotiating in person.

I contacted Mike Johnson Toyota as a last resort, only because they didn't have exactly what we were looking for. I worked with Justin C. and Andy L. who were able to order EXACTLY the truck we wanted. I was offered a great payment and low money factor right off the bat. I simply came in the day the truck was delivered, filled out some paperwork, did a credit check, and was out the door all within 2 hours. Travis Y. in finance was also incredibly helpful.

No games, no gimmicks, no hassle for me at Mike Johnson. I definitely recommend them for anyone in NC looking for a Toyota. We look forward to doing business with you again in the future!

This was my first car purchase and I m very happy with the outcome. I bought the car from Samantha Fox who was phenomenal in her persistence in finding the perfect car for me. Would purchase from here again for sure. Five stars all around. :)

Would like more time to look at inventory before being approached by the sales people.

Scott and Randy provided excellence service for us this weekend. They listened to our concerns and actively worked with us to make things right for us. I really appreciate the time they took to hear us out. Scott was very friendly and explained our options and what services were covered under our plan. We were very satisfied with the attention and service we received.

Brenda did an awesome job. Couldn t ask for a better experience! Very professional and helpful. I d definitely recommend Brenda if you want a great experience buying your next car. Thank you Brenda and we will see you again in a couple of years!

Everyone was very friendly and helpful. I needed a ride to where I was going while my car was being worked on and a very nice man took me right to the door. When I returned my car was ready and waiting for me.

We purchased a brand new Tundra from Dwayne Willix at Mike Johnson's Hickory Toyota. I have purchased many cars before and this was by far the best experience that I have had. Dwayne and I discussed an agreement over the phone and everything (down to the penny) that he promised me happened. He stuck to his word. He was prepared, diligent, and efficient. I will not buy another car from anyone other than Dwayne. Also, the finance guy was very efficient and good at his job as well. We got to the dealership around 4:45PM and we were gone before 7:00PM with the new vehicle. I can't say enough about my great experience at this dealership. Also, they didn't have the exact vehicle that I wanted so Dwayne found it. He was phenomenal!

Very good new car buying experience.
Thank you Jon Newton.

Awesome service. Ashley was a pleasure to do business with, very informative and helpful!! I will definitely recommend Ashley to everyone. Thanks again!

Samantha Fox was the best, most courteous, and understanding sales rep I have ever dealt with. I was in a little bit of an odd situation with my vehicle and Samantha, the finance office, and the dealership as a whole went above and beyond to make it happen and got me into a reliable brand new tundra. I don t think I m ever going to go anywhere else to buy a vehicle.

My Truck a 1999 Toyota 4-Runner 4x4 Limited needs some tender loving care SO my wife and I brought it up to Toyota in hickory to get (her) fixed up like new . GOOD SERVICE , Great work from the guys who work in the back ground that you don't see , Keep up the good work

My wife and I took our cars in for oil changes today and ended up having to do more than that. Thank you to Nicholas Julian and to Austin Gouge. They both took the time to show and explain the issues they found with our vehicles and were super helpful with the while process. Both were very professional and are a credit to this business. I will definetly keep using them.

Samantha Fox is amazing!!! This was my first actual time buying a car on my own and she really helped me through the whole process and she was literally the best she went into detail about everything with me and just was great all around thanks Samantha!!!

Toyota is a very good car, this dealership is always overpriced...better prices can be found at every other Toyota dealership

DWAYNE WILLIX / NATHAN WATSON,
I WOULD LIKE TO SAY THANK YOU VERY MUCH FOR EVERYTHING! RENEE AND I GREATLY APPRECIATE EVERYTHING MORE THAN WORDS CAN DESCRIBE! YOU MADE OUR CAR BUYING EXPERIENCE THE BEST EXPERIENCE THAT WE COULD POSSIBLY IMAGINE! WE WERE TREATED LIKE ROYALTY FROM THE MOMENT WE CAME IN UNTIL THE MOMENT WE COMPLETED THE SALE! I WOULD RECOMMEND EVERYONE TO THINK ABOUT ONE THING BEFORE BUYING A NEW CAR! "BEFORE YOU BUY GIVE MIKE A TRY! MIKE JOHNSON TOYOTA WAS A TRUE BLESSING FOR OUR FAMILY! NATHAN WATSON AND DWAYNE WILLIX ARE TRUE PROFESSIONALS IN EVERY WAY AND WILL DEFINITELY MAKE YOUR CAR BUYING EXPERIENCE A GREAT ONE!

MIKE JOHNSON,
YOU DEFINITELY HAVE A GREAT TEAM! THESE TWO GENTLEMEN ARE A CLASS ACT AND THEY HAVE DEFINITELY EARNED MY RESPECT IN EVERY WAY! WE LOOK FORWARD TO OUR EXPERIENCES AT MIKE JOHNSON TOYOTA FOR MANY YEARS TO COME!

I just want to say from the first day I walked through the doors of this dealership I felt welcomed from the customer service I received, but not only that the salesman I had Mrs. Pat Avery was amazing at all that she did for me. I went in not knowing the outcome would come out the way it did I was discouraged and stressing out but this lady along with Gus and Andy did all they could do for me and I walked away with a new car and I love it. U can really tell that they care about there customers and they want to see better for them. I WILL NEVER DEAL WITH A BUY HERE PAY HERE DEALERSHIP AGAIN. Thank you all at Mike Johnson's Toyota I thank u from the bottom of my heart

Brenda was great selling and chris was great helping with gap insurance on old car and getting the paperwork done

The service writer, Brandon Padgett was curtious and knowledgable. My service included state inspection, oil change and tires for one or both of my vehicles. With his help, he made the it easy for me to decide what would best suit my needs for my vehicles. The service did not take long and I know that if I have any issues with the service I just received, I can rely on Mike Johnson Hickory Toyota to provide that service. I will definitely use again and they definitely stand behind the slogan, "BEFORE YOU BUY, GIVE MIKE A TRY"....Thanks Kimberly

I have been coming to the dealership since 2011. I have had good service overall. My most recent visit was a letdown though. Once my vehicle was serviced at their Quick Lube shop on the hill I opened the door, and it was obvious that the service tech had gotten into the vehicle with filthy clothes, which left stains all over the seat. I alerted one of the managers. He sent the tech out who arrived with a dirty rag and what looked like a bottle of glass cleaner! I asked that he get a clean rag. I don't know what the cleaner was, but after it dried later in the day, the stains were still there. I'll be trying to get the stains out at home.

Quick oil change, air filter change, tire rotation....Staff so nice and helpful. Price was right. I recommend.

I recently purchased a car from Samantha Fox and highly recommended her. She is very professional and upbeat. Samantha was very knowledgeable about the vehicle and answered all my questions. A very pleasant experience.

My entire family has a car from mike Johnson Toyota. To say we are frequent flyers is an understatement! Love the salesmen and finance team!

I recently had routine service on my 2017 Camry and Cindy Hall handled my service appointment with her normal excellence. I have been a loyal customer since 1999 and continue to be a very satisfied customer. I would not even think of going anywhere else for my service. Thanks for having such great employees.

Terrible customer service they broke 2 of the lugnuts and expects you to pay for everything they break. Never will i ever be coming back here again in my entire life just a terrible establishment and their mechanics must be straight out of high school because they barely know what they are doing.

I had a transmission issue in my Tacoma and within seconds of my arrival I was able to discuss my issue (not a usual experience at other Toyota dealerships). They responded very respectfully of my issue and really cared. Within minutes I was on a diagnostic test drive with Master Technician Ryan Bartlett. He was articulate and very intelligent with all things Toyota and was able to hone down on what was wrong with my Taco in just a couple hours. Ultimately, I needed a new transmission and the Service Director, Dennis Carson, was able to order a new transmission and have it delivered for the following day within 15 minutes. Ryan Bartlett worked on my truck from the beginning, giving me updates throughout the process, and had my truck ready for pickup in two days over the holidays. I will always buy my truck/cars from Mike Johnson Toyota.

Good service. Everything well explained and prompt. Greeted me by first name upon arrival.

Absolutely amazing experience with this Toyota place. Service was great and the people were very friendly.

Buying was quick process! Service department Rocks! Tabitha in service department is the best! Superior service everytime

I purchased my Prius from here. When I did they told me about their excellent service facility. I have been here twice and both times have been very disappointed. This past time I drove all the way from my home (about an hour and a half away) with an appointment, and when I got there they said there was no tech there for a Prius.
An added note. No one in the lobby was wearing a mask so I had to wait outside in the hot sun. In addition none of the text in the area were wearing masks.

Service was THE BEST that I have ever received from any car dealership. I was so impressed with everything you offered while waiting for my repair. NEVER have I seen a lobby so nice in all my days of dealing with the headache of waiting for my cars to be fixed. THANKS Mike Johnson and to all your staff. It takes a team to make it great, and what a team you have!

Great thanks to Nicolette, Derek and Travis. Quick, easy, no BS purchase with the staff at Mike Johnson Toyota. I highly recommend them.

The service department is nearly always a hassle to deal with. Service is terribly slow.

The service contract I purchased isn't even close to the value I expected considering how much I paid.

The only saving quality is the sales department. They were fair, helpful, and honest. I have bought 2 cars from the dealership and the sales team is great.

Nothing like buying over 3 new off the lot vehicles and when problems occur on a 1 year old truck they really down play you. Doesnt properly make eye contact tells you something looking elsewhere, doesnt take issue serious. But hey guess when its under bumper to bumper its not as important when its not. I know i can take cars out of warranty and they find everything possible and why it needs to be replaced new. Not on the new vehicle, its played off and its ok, got a feeling this changes after warranty.

Me and my husband are so thank to Dwayne. He helped us get our 2014 Nissan Sentra with good miles. Thank you alot Toyota.

Great service as usual. Randy always takes care of me.

I was greatly helped in the tune up of my 2002 Buick mid April 2019. Brenda was incredibly helpful and is an asset to the company. Just a few days ago I had my Sienna in there for some recalls and periodic services and Tabitha was, as usual, helpful with that.

I had a wonderful experience here at Mike Johnson Toyota. The staff is super friendly and very knowledgeable. I am especially grateful to Paul Faro for his patience with helping me pick the right vehicle. I will definitely be back when it's time for another.

Mike Johnson Service Department always takes good care of me and my Toyota Tundra.

Samantha fox was great!!! Would not buy from anyone else. She is honest and cares about her customers. She make care buying a great experience and I highly recommend her!!!!!!!

I was always super nervous about going in to look for a new car. I never once felt pressured or rushed. He was very personable and actually listened to what I was needing and done everything he could to make it happen. He's an awesome person to have on your team.. I love how knowledgeable he was about the Rav4! He told me everything about the car before I could even ask. He pointed out things and showed me things about the car that I probably wouldn't have ever realized. The whole experience was great! Everyone that I encountered was super friendly and easy to work with. They all made you feel comfortable. They were able to find me the right price for my Rav4. Without a doubt the best buying experience I've had. I'll definitely be referring anyone to him if I know they're in the market for a new car, and I'll be back in the future!

I have bought a rav4 2020 on jan 27 2020 and my salesperson james was awsome and the paperwork was quick and the price was support the local business thanks

Cindy in the service department was very helpful. She contacted me to schedule my appointment to get my recalls fixed. When I arrived she was very welcoming. She understood my issue right off the bat. Cindy addressed all my concerns. She always assured me that what she says she is going to do will get done. When me and my husband called about tires. She was very helpful. She understood all our concerns with needing new tires. Cindy was a pleasure to work with. A great asset to Mike Johnson Hickory Toyota. I look forward to working with Cindy on all my servicing needs.

They take great car of my scion tc. I rrust them very much

I am usually not one to write reviews, but after the service I received from this dealership I have no choice. Everyone was super helpful. I had already gone to two different dealerships before looking to trade in my car with a large amount of negative equity and they are the only ones who made it work! My salesman Franklin was very helpful and a no pressure salesman. I definitely recommend them to everyone!

I am really disappointed in my experience with this dealership. After speaking with a finance manager at several other dealerships the sales man that sold my vehicle truly took advantage of me wanting our of my lease. I will take the blame and lesson learned from me not reading the paper in its entirety. After speaking with another sales person at the dealership their response was sorry there is nothing we can do, which I completely understand. Now, a year and 4 months later I am paying double for a car with a growing family, needing a 3rd row that we cannot get because the salesman that sold me my car did not explain that they were not "buying me out of my lease" like he stated verbatim. I am paying the rest of my lease and double for a car that dropped 17000 in value in a year and 4 months. Again, I'll take the blame for not reading the detailed paperwork but their sales reps will tell you what you want to hear as long as it puts you in a vehicle. I've never been done so horribly at a place of business.

Always a good experience. Very friendly and organized

My experience with 3 employees are Dwayne Stephen and Nathaniel. They are caring and professional. Excellent employees.

Today I had wonderful customer service. Chris Bivens was professional, efficient & honest. By far the best experience I have yet had at Mike Johnson Toyota..Kudos to you Chris!

Very good experience with the express Oil Change service

Everyone at Mike Johnson s is outstanding. Whether buying from Dwayne or getting service from Cody, I have had the best customer service possible. These employees get it. Every experience has been great. This dealership is the best I have ever seen and at 72 years old and having lived in 11 states, I have seen a lot. Thanks to everyone at Mike Johnson s.

Omg! They are literally the best dealership I dealt with. Found the car that I wanted and they got me approved. Thanks Bee and a special thanks to the manager. Y all were awesome!

Outstanding Service! Quick turn around time on appt. Upfront and honest assessment of car needs. Quick service and great waiting facilities!! Excellent customer service! Will never use any other service department again! Customer for life now!

called and what an aweful experience. called for a recall, used the number on the website, service phone # explained my situation and was transferred to service again, explained my situation again and was sent to parts, got frustrated and told parts to not transfer me again, had to explained my recall situation and he kinda celt bad to actually helped me on this. ill reach out to the manager when i get there for the recall about this experience. AWEFUL!

I JUST RECENTLY HAD MY 4 RUNNER SERVICED AT MIKE JOHNSONS TOYOTA.I HAVE A 1999 4 RUNNER IT STILL RUNS GREAT IN PART THAT MIKE JOHNSON HAS TAKEN SUCH GOOD CARE OF IT.I HAVE BEEN GOING TO THERE SERVICE DEPT FOR YEARS AND HAVE ALWAYS HAD EXCELLENT SERVICE.WILL CONTINUE TO GIVE THEM MY BUSINESS AND WHEN THE DAY COMES TO GET A NEW CAR I WILL GO TO MIKE JOHNSONS FIRST.THANKS TO ALL AT MIKE JOHNSONS YOU ARE ALL EXCELLENT AT WHAT YOU DO.MAKING ME FEEL LIKE PART OF A FAMILY.

The fat guy on the golf gart was annoying, cant take no for an answer. Chasing me down like a stalker. Never driving thru again and Ill tell everyone at church how yall use those pushy-slimy sales tactics. Go elsewhere

Had highlander serviced for the first time.Had to wait about 2 hours on a Monday morning but
wasn't bad. Ate breakfast at the grill inside dealership while I waited. Very friendly.

I bought my 2011 Toyota Rav4 from Mike Johnson's Hickory Toyota, just a little over a year ago. I have already had to replace the battery in it. I have been getting it serviced at this location since I bought the vehicle. However, today I take my Rav4 in to be serviced for oil change, fluids, spark plugs and cabin filter change. I thought the lady who helped me understood that I did not want to go over a certain amount and that amount was $200.00. So she told me that my service would be a couple of hours and offered me a "free rental" to return home since I have a broke foot and have crutches. I thought that part was nice. However, when I called and asked if my Rav4 was ready, I returned the rental to pick up my vehicle. I am a single mother out of work because of my broken foot. I asked how much my bill was going to be and she said $790.00!!!!!!!! I was so shocked, there were no words I could use. I told them I did not have that much money. So she took off about $100.00 and said that was the best she could do. My bill was now at $694.00. I had to drain my bank account dry and call my daughter who was at work to help me pay for the rest of it. I had never had a problem before, however, I do not think I could have the heart (or enough money) to return to get service for my Toyota Rav4. This was truly a shocking and painful stab to my checking account. Now I am out of work and have NO money to live on what so ever. I am really just sick now because of this. I would have really appreciated a phone call or a discussion about my services and my bill before they proceeded. This really hurt me and my family.

Update 01/06/2021- I received a call from Mike Johnson's Hickory Toyota and they made things right with me and my family. They were so nice to go over my situation with us and fixed my bill. They were so kind and committed to fixing this mistake. I will definitely return for services at Hickory, Toyota. You guys are amazing and definitely gained my trust and business back. Thank you so much for all you have done. You deserve 10 stars instead of 5!!!!! Thank you so very much!!!!!!!!

I recently purchased 2 vehicles and had great experiences with both! Brenda Boggs is wonderful and has an amazing personality. She helped me to find my dream Highlander. It is exactly what I wanted! There were some sap spots on it, and Allen did an amazing job at getting the spots off and detailing it. I am definitely in love with my Highlander!! Thank you!

My experience was excellent and very professional. Shane has always been very helpful over the years as any service issues have arisen on my Camry or Tacoma vehicles.

Terrific customer service and sales support. Sam Fox was a ROCKSTAR! Very honest, timely, and is the definition of customer dedication! Thanks a lot SAM FOX, Mike Johnson is so fortunate to have you! THANKS FOR EVERYTHING!!!!!

Cindy Hall Bolton is five stars in the service department. She has helped me immensely with all the service needs and gone the extra mile when necessary.

i could not be happier with the help and service i received from you josh call and greg willis were very helpful and easy to understand and made my buying experience very easy your whole team has alot to be proud of my 2020 corolla se is the best car i have ever driven THANK YOU

Great experience. Great service and a quick process. We will definitely buy from this dealership again.

I am editing my 1-star review I had given earlier this week because my issue was addressed by The Service Manager Scott Wheatley and I would like to give him a 5-star for going above and beyond to make my bad experience better and I feel confident in working with him for any future repairs or service needs for my vehicles. Thank you Scott!

Polite, efficient, wouldn't go anywhere else,either for service or to buy a car.

The customer service was awesome. The salesman, Jeff Robinson, really went out of his way to make sure I found the perfect car for me. Let me tell you, I am not an easy person to please. Jeff had a great deal of patience and didn't pressure me at all. I found the perfect car BUT it had seats I didn't like. When I thought I was going back to the drawing board, Jeff asked my husband and I to give him two minutes. Upon his return he had the perfect solution and now... I am driving the car of my dreams. Perfect in every way. Great service, great customer service, friendly staff, no pressure sales, I would recommend Mike Johnson Toyota to anyone and Kudos to Jeff Robinson for going the extra mile!

Had an issue and went in late on Saturday and they graciously took care of my problem . Great service department.

This was the easiest car purchase transaction I have ever experienced! Eric was great and understood that I wasn't going to come in and play around and that I'd done my homework and knew the pricing and that they needed to beat my price in order for me to come there. We did almost everything over text in one afternoon and that same evening we got there and drove our car home in under an hour!

Service was quick and easy, not a single hassle. Brett, was extremely helpful and great to work with. Brett is a fine example of exemplary customer service and deserves a raise. I would recommend him to anyone and everyone who comes through Mike Johnson's Toyota.

Samantha Fox was excellent! Helped my mother in law get a great car at a fair price. Was very receptive to her needs, will definitely return! Gus Henao in finance was excellent as well! Great job!

This is an amended review. We initially had a bad experience through a lot of miscommunication with the dealership up front resulting in financing complications. We reached out, expressed our troubles, and they offered to help but truly did not fix the problem. My average wait time for service is 2 hours for an oil change with the longest being 3.5 hours. Unless you just love Toyota and live in Hickory, I don t recommend going here. There are better dealerships in the area that give a personalized experience consistently and work with you on trade ins and financing. This dealership is too big for its own good and has lost its ability to genuinely help people.

This review is focused on the car buying experience, rather than the car itself, since I ve only had the car a few days (but wanted to give some positive feedback; though I m sure I ll love the car).

An unfortunate set of circumstances led to me needing to buy my first vehicle from outside the family. All I knew is that I wanted a Toyota my last two cars were Toyotas and I was very happy with them. I found what looked to me like a great deal on Mike Johnson s website, and quickly got a test drive set up. I was greeted at the dealership by Nicolette Reed, and she s the main reason I want to put this five star review down. Nicolette was incredibly kind with a great, easy going attitude, and an approach that never made me feel too pressured or like I was being sold to. What I really wanted to shout out about Nicolette is how much extra work she put in to seal the deal on the car, staying past her departure time (which I felt very bad about!) and arriving early next morning to ensure a tire issue would be fixed before I had work (though there ended up not being an issue at all, thankfully). I know how much I don t enjoy being held up past my clock out time, so I was grateful for Nicolette s kindness and the extra mile she went to make my first car buying experience a positive one. She was fun to talk to during the test drive and just gave an overall positive experience. I was also thankful for the gentleman who guided me through the paperwork, and I m sorry to not remember his name at the moment (I believe it was Gus Henao). He was a real straight shooter and I felt like he was giving me all the information I needed in an honest, straightforward fashion that I appreciated when it came to the nitty gritty details of warranties, loans, etc.

I m sure the car will end up being a great experience, too, but I wanted to go ahead and shout out the awesome service I received from these two employees.

We had an awesome sales thank you michael sigmon, Andy, Sean VanHorn. These are all really great at what they do. Thank you again.

Great service and nick helped us with all our needs thank you guys look forward to seeing you Tuesday !

My visit, this last time, was to have my 35,000 mile check-up and an oil change on my 2009 Corolla-S. This is my second Corolla from the Mike Johnson Toyota dealership. I guess you could say that our family either drives a Toyota or Honda. We know a great vehicle when we see one!!! Mr. Johnson's employees are ALL great people to work with. They listen well and offer suggestions if needed; but, they definitely know their business, utmost professionals. On this day, I happened to be in Hickory and thought ... hmmm, I need an oil change and called the Dealership and spoke with someone who booked me within the hour to come in for the 35,000 checkup with oil change. I arrived, checked in, and a half-hour to forty-five minutes later, I was out of there. Amazingly ... great service. I was pleasantly surprised that I didn't have to wait long at all. Everyone is always so nice and respectful. That's definitely one of the many reasons I always go back to Mike Johnson's Hickory Toyota Dealership. Thanks guys!!

Steve Hunt made an appointment with me to come in to test drive a car he did not have. Just to get me in to try to sell me something else.

Yes the people are nice but me and my 5 yr old daughter were left for over 4 hours for an oil change, luckily there was one service guy left to give me my keys or my car would've stayed from Saturday to Monday morning. This is not the 1st time I've been left sitting for hours there.

Had a very wonderful experience Pat Avery was very helpful and sweet and she was very helpful at helping me find the exact car that I wanted and I would highly recommend her to anyone that needs a car at Mike Johnson s hickory Toyota she will doing anything she can to help you get the car you want!!! She will sit there an talk and walk you through and explain everything to you when you are purchasing your car!! Thanks for all your help!!

Brad Ballard was extremely helpful and very driven to get us what we wanted answered every question we had and got us exactly what we wanted in a timely manner. I would highly recommend speaking with Brad Ballard for your visit at Mike Johnson Toyota