This is an amended review. We initially had a bad ...

This is an amended review. We initially had a bad experience through a lot of miscommunication with the dealership up front resulting in financing complications. We reached out, expressed our troubles, and they offered to help but truly did not fix the problem. My average wait time for service is 2 hours for an oil change with the longest being 3.5 hours. Unless you just love Toyota and live in Hickory, I don t recommend going here. There are better dealerships in the area that give a personalized experience consistently and work with you on trade ins and financing. This dealership is too big for its own good and has lost its ability to genuinely help people.