I worked with Eric Pennell to purchase my 2016 Toyota 4Runner. Eric was a pleasure to work with. Very knowledgable on the vehicle and it's many features. If you are interested in a new vehicle, I recommend Mike Johnson's Toyota in Hickory.
Good people purchased My second vehicle there in gust over a year I had a awesome experience with both vehicles great place good people
We just moved to the area and had a battery issue with my Highlander. We assumed that Advance Auto would be cheaper than a dealer, but I am so glad I called to double check. Cindy was the assistant who helped me and ended up saving me $75 if I had purchased the battery at Advance or Walmart or Sam's! Plus, Toyota offered a 5 year battery warranty while Advance's version was only 3! All of the staff at this facility was smiling and friendly and Cindy got the job done in less than 30 minutes! She even provided her cell number for easy contact. The cozy environment, coffee, and popcorn was a nice touch! Cindy was a customer service all star, and I hope she gets a bonus. Her level of customer care has assured that our whole family will be using this Toyota for service in the future. We all drive Toyotas! Thanks y'all!
Eddie in the parts department was extremely helpful in my transaction.
Services and staff polite but I told them getting new tires si can't understand why they did tire rotation and charge me for it. Prices should be explained before Services. Just came I. For the 50000 oil change
I did approve adding brake fluid but the cost is way too much
Everyone there helped as much as possible was very friendly and professional
We purchased our vehicle from Mike Johnson s Toyota in October and had our first service appointment yesterday. Cindy provided excellent service and answered all of our questions! The waiting room offered nice amenities and provided a comfortable place to wait. We look forward to scheduling our next appointment with Cindy in a few months!
Excellent service experience as always! Was able to get a quick appointment and work done in a timely manner. Big thank you to Tabitha for all of her help.
I visited this dearship, with a friend & het grandson.
I wasn't driving a nice fancy SUV. It was a 2001 Ford Sport..with 116,000 MI.
I went with intentions of buying a 1 owner, low miles.leath & more.
We were there over 2 hrs. I never once saw what, I asked to see. I was show 79,000mi.
cloth seats..
Sales people do not know their inventory.
I was told quote..I have to check my phone.
Wow..I was hot by the time. I finally left.
Mike Johnson, can keep his $5,000. I never got that far, to test drive one CRV.
I BOUGHT A HONDA CRV..1 MONTH LATER AT FLOW HONDA OF STATESVILLE.
NO FINAN...MOST PROFESSIONAL DEALERSHIP ..NONE CAN COMPARE !!!!
JACQUELINE
Nathaniel Holmes really great salesman does his job with a professional manner and the customer best interest he's great
Chad in the service department was awesome! They got my tire replaced and a car to use while they did the work thanks to the easy care service.
Stephen Marsh gave the BEST customer service EVER! Ask for Stephen Marsh if you're in the market for a Toyota. Also, Chris Impson and Nick Thompson helped make the transaction very pleasant and quick! Best dealership I have ever been to. Thanks guys!
Excellent service! and service manager, Tabitha, was great!
Excellent service, friendly atmosphere. Knowledgeable service manager.
Great customer service! Nick was very helpful and professional!!
This was my first time going to the dealership, so first impressions are everything. The advisor was really friendly, throughout the whole process. The reason I put it at a two star is the fact that I found out they left two valve stem caps off, and some important papers were crumbled up and put into my center console when all I got was a oil change. I know the caps are not a big deal but if they can t even put those back on what makes me think they can work on my car the right way.
As first-time Toyota owners we have been very pleased to date. Dan Matkins was a wonderful salesman who was able to answer all our questions. We look forward to a good relationship with this dealer as we plan to own this vehicle for a few years.
Bad Customer Service. I have bought 2 New cars from them and had trouble with both, my last car caught on fire in my yard and it has been a nightmare.....Do not finance with Southeast Toyota Finance (SETF) they are just as bad,. My 2014 Camry was never late on payments and they don't care, I still have to make my payments while they wait for GAP coverage to pay....they don't care that my insurance has already sent them a check for over 15500.00 and I only have 6000.00 left for GAP to payoff. It took 2 weeks for the dealership cancel my Service Contracts for GAP....I wont EVER buy another car from Mike Johnson Toyota!!!!!
I bought a new Camry and Stephen Marsh was great! He did not try to up sale me and helped me find exactly what I was looking for. He was easy to get along with as well. I also worked with Gus Henao who helped me with the paperwork. I like how he explained the warranties and I feel like I got a package that works for me. He was easy to talk to and they both stayed very late to help me. They have got the customer experience down!
I'm so disappointed and sad I can't say it! I bought the car and maintained it at Mike Jonhson Toyota for more than 20 years! But today I brought my car back so that they could check my brakes! They just look at it and pay me 100 dollars plus the car rental is 165.77. I cannot imagine a customer like me for over 20 years. but they just look at it and I have to pay 100 bucks is sad
Friendly,clean and professional. Cody Linda was great. Knew what I needed and offer options on what else needed to be done. Everyone was helpful and very friendly and had me fixed up in no time. I would recommend them to anyone even if you don't own a Toyota.
My routine service was done in a timely manner. Everyone was very friendly!
Mike Johnson have always been good to me.Denise was so helpful to me he help me through thick @thin. Great guy.caring,thought,@make sure.you car is right @clean when you leave there.Than he put.me with Scott.scott was also great.to me helped.me out.but now when I call Scott he want return my calls.He want ouck up when lady page him for.me.?????. I call.Mike Johnson,just the other day wednesday.January27th Scott wouldn't come to phone.so the man that picked up.a thg the too bldg.i asked him how much will it cost.me to get my oil change @tires rotated hey my bank got me those brand new tires from there.so,man quoted.me$60dollars?????? Whow .I just seen the add $39.00 take.off $10.00 do why me.???????????.....
Excellent deal, service, experience! Nathaniel Holmes completely changed my mind with car salesman !! Went above and beyond his call of duty and created a lifetime customer with his attention to detail, knowledge, and dedication to his craft!!! Mike Johnson s Hickory Toyota
Brian Edmondson made this my best car buying experience ever! He went above and beyond to make sure I got exactly what I wanted. Excellent customer care!
In November I visited Mike s Toyota in person as per recommendation from The Toyota Corporation to inquire why a previous request still remained unanswered. Upon arrival, I was thankful to see that Pat Avery was still employed there. I explained my situation to her, and, immediately, she led me to the service department where she found a new employee willing to help but was unable and Brian (I believe is his name), who was able to pull the information needed. I am so grateful for these two for fulfilling my original request from about 2 weeks prior.
I must give Pat kudos for taking time to help lead me to the right person AND staying there to ensure that Brian was able to help. Thank you!!! This type of customer service I had never experienced before at Mike s Toyota. It was a PLEASANT change! Thanks guys for making the difference!
I was very happy with my truck service experience. Friendly staff and professionalism to me was why i gave it a five star rating.
Recently had my Tacoma in for a lengthy service. Been going here for the past 12 years for service. Originally bought it here as well. Always enjoy the service they provide. Sales, service, parts and mechanics are all awesome professionals and thorough with the work needed. A+.
Stacey in service always takes good care of my family. He is very professional and doesn't try to upsell or offer extraneous services. If my car has a need, he will let me know, but he doesn't make everything sound like an emergency that needs to be done immediately. I really appreciate that in a service professional.
As a loyal customer, I appreciate knowledgeable and friendly staff. A year after purchasing my vehicle from Eric Pennell, I still have occasional questions about settings, features, etc. Eric is always helpful and I have recommended friends to seek him out for their next purchase.
Patis a liar amd will do anything to get her comission, and out right lied to us time and again. First time car buyers beware, this lady Pat (and from what i hear most of their sales people), will take advantage of you every chance they get. We are going else where, where we will actually get what we want, save thousands of dollars a year, and not be lied to repeatedly. MJHT sucks and especially Pat that works there.
My service agent "Cindy" was exceptional in every way. She was friendly, professional, informative and helpful beyond my expectations when she walked me to my car, opened the door, put my purse inside, cranked the car for me and all because I had just received a free manicure while waiting on my vehicle service and she didn't want me to mess up the polish on my nails. I love this woman! Thank you Cindy for exceeding my expectations.
I like shopping for cars about as much a getting a colonoscopy. But this was different. We had our last car fourteen years and 240,000 miles. It was time to get a better one. Our salesman Josh Carpenter was very helpful and zero pressure. Everyone we dealt with on our Toyota Tundra purchase were awesome. We got a fair price and everything went smoothly. Buy your new or used car here. You won't regret it.
Great people. Instead of avoiding looking at a recall of our Rav4, they determined that our vehicle was not in the engine recall. We had a rocky start with the purchase of our vehicle because the salesman was not very informed about the vehicle. When the car came in we got another salesperson (Bee) who made up for the first. We have always used Mike Johnson's for service even when we lived in Florida. They have always been honest and caring for our needs. My daughter is looking for a new vehicle and of course we recommended this dealership
Working with both Nathaniel and Ronald was great. Both were extremely knowledgeable and professional.. Nathaniel and Ronald took the time to find the perfect truck for us! No pressure. They knew all the many details of the various models and were willing to allow us to test drive each. Awesome to work with! The complete experience was totally great from start to finish. Everyone at Mike Johnson's was courteous, polite, and very helpful. We would highly recommend the Mike Johnson's team to anyone desiring to purchase a new Toyota!
Kathy and Jerald
BUY FROM MIKE JOHNSON!! We recently traded a 2019 Ford Raptor for a 2021 Toyota Tundra 1794 and couldn't be happier. Paul was our Salesman and he provided us with the best experience ever while buying a new vehicle...I hate buying vehicles but I wouldn't hesitate buying another vehicle from them. Besides the incredible service, the dealership is amazing! They have an on-site cafe, treats, coffee, soda fountains, free WiFi and PC's to conduct business. Definitely worth stopping in a looking at their inventory.
We just came to look but we left with my new car. Dani Barrier is awesome. She doesnt pressure and she listens to your wants and needs. I would send anyone to see her. Thanks again.
They were willing to work and give us a lesser price
Awesome staff! James made purchasing a new truck easy! Everyone was helpful and courteous. Expectations were set and managed properly and when that happens, everybody wins.
Excellent Service
We have a Lexus and did not want to drive to Charlotte. Found out they can service all Lexus (except for recalls). Will certainly go back. Polite and knew their stuff.
Ashley in the service department and everyone over there in the service department were awesome. Came in to get my oil changed and they were very courteous and took the time to really talk to me and let me know they cared about my car.
Best experience I have ever had buying a car! Peter Collins made the whole experience enjoyable and was a pleasure to work with!
I had a recall on my Corolla, I had made an appointment and asked how long it would take. They told me almost to the minute. Great service.
Have purchased two new vehicles with Mike Johnson's Toyota. This is an excellent new car experiece.
Worst experience ever and have bought 10 new cars in my life. I would not recommend them I ended up having to work directly with Mike and he was as bad as sale person. When vehicle came it was damaged and sale person said I see nothing then Mike came out and said it is clear as day and they will fix it. At that point I tried to leave and Mike said see you in arbitration after my new car came in damaged. I have also been forced to use their service and conartists would be the best word I could use to describe them. 1500.00 of service and orginally reason brought was not fixed returned and they can replicate but found another sound in exhaust. I refused service but bet my exhaust will be a problem now that I have refused service. Again go elsewhere is my suggest all together.
I always have a great experience at Mike Johnson's Hickory Toyota. They are the best!
Took My 4runner in for service. Oil Change. Did not request a tire rotation because the day before I go my tires rotated from Discount tire. I had not taken my 4runner to Mike Johnson's previously because I was lied to before. But they kept sending me coupons for Oil changes that were very cheap so I decided to try them again. Wish I didn't. Got home and looked at my invoice and it read on there that i requested a tire rotation and they rotated my tires again. Called Nick on his cell phone he gave me and no phone call back yet and that was a week ago.
Quick service, did exactly what I asked for without trying to up-sale me on anything. Fast & efficient, I have two vehicles I bought from them and they have been nothing but excellent to work with.
Went in to Mike Johnsons today for service. No appointment but thought I'd try anyway. Brett Newman got me right in. Didn't wait long. Got me out. No fuss. No extra this or that! Best experience so far. Nice man for sure!
Great customer service and just great people who actually want to help you find the car that will last you and suits you. They are not just out to sell a car like most places here they make it about you.
Friendly staff but over whelmed by business on servicing like oil changes and recalls. Not there fault. If in to buy or service they have an awesome staff. One person who stood out among the rest was a young salesman Travis Yoder. All around honest young man.
Purchased my Kia Sorento yesterday, and I must say Paul Faro was the best. He was very respectful n unlike some car places they re so serious, but he was a pleasure too be around. Best experience ever.. two thumbs up..
Salesmen are the worst at this place. Constantly pushing you too buy one of the overpriced vehicles they sale. Don t stop here if you want a decent price on your trade or a comfortable experience in buying a new car. Horrible place. And wouldn t recommend to my worst enemy, go up the street to any of the other dealers.
I had brakes, rotors put on and balanced. Rotors weren't quite right but they worked on it til it was satisfactory. They really went above and beyond showing customers really do matter. I would recommend Brandon Sigmon, in the service dept, to anyone who wants someone to make sure the job is done right.
I have not had very good experiences here, but decided to give it another try. This time was a good experience. Thank you. So I will be back and see how it is.
Nick Julian.....wow! So very helpful today. Thank you Nick for answering all my questions and taking such good care of my car.
No other place could get me in the vehicle that I wanted they could just didn't have the vehicle yet
Very solid Toyota dealership with mechanics that inspire confidence and excellent customer service.
Great waiting room! Love taking my car in. Car was still under warranty so no major expense, just standard maintenance.
Brandon Siggy does a great job in Service. He s upfront, honest and makes sure your service needs are attended to quickly. Highly recommend him.
great experience, did everything I needed with no real hassles. Everything worked out in the end.
Randy was awesome! Best customer service hands down.
I'm really happy with my new Prius - I've gotten as much as 61 MPG !!! Mike Johnson's Toyota is a class act, very easy to do business with, from test drive to driving home only took a few hours. I've also taken advantage of their free massage & manicure. They're a great place to buy a car !
arrived at this dealership early to get an early oil change. Was out with that and tires rotated in less than 15 minutes Very very good service thanks to Randy Quinn
My rating is zero for poor customer service and poor repair work. I took my car in and they charge me over $2100 for a paint job to the side fender and front bumper. When I picked up the car, they only repaired the side that was scratch and did not even repair scratches in the middle/side of the bumper, which they SPRAYED clear coat over it! Doesn't make any sense! Who paints over tiny scratches and dents. They charged to take off the WHOLE bumper, fog lights, grills, and even the license plate. $10.00 to take off the license plate, which you can take it off less then 20 seconds (probably shorter then that). I get IT, the insurance is paying a third of the repair but they refuse to fix the small things to the bumper because it FREE work. It's call GOOD CUSTOMER SERVICE! You would think it's common sense to do a good complete job for the customer and put back a nicely completed bumper instead of fixing only a few things but charge $2100 for it. In short, they did a half -#$ job!!!!!! They were also difficult to work if you have a insurance claim. They will hold your car as ransom for days if your insurance does not send all paperwork. Even if you offer to pay the full repair amount and ask to be credit back later when the insurance pays them, they will not allow it because it's TOO MUCH WORK for them to credit back into your account.
AWESOME!!!! To say at least!! Mike Johnson's Toyota of Hickory, N.C. has the best employees in NORTH CAROLINA. I have purchased three vehicles in one month from them and they have treated me very fairly, love the dealership, I have bought 11 Toyotas from different dealerships and I will be the first to say Mike Johnsons Toyota is the BEST!!! Plus great waiting area for service, drinks, popcorn, they have a nail service for the ladies free while waiting on their vehicles on Wednesday and Friday. They also have free massage while waiting also. Not to mention, great coffee, very nice staff, the best in NORTH CAROLINA!!!! I AM GIVING MIKE JOHNSONS A+10 ON FRIENDLINESS, FAIRNESS, GREAT TO DEAL WITH!!!! TOO BAD THAT 5 IS AS HIGH AS IT GOES!!! MIKE JOHNSONS TOYOTA OF HICKORY ROCKS!!!!!
Got my new Prius there Saturday. Great experience with Matt Elliot and Chris Haverstick who make the experience quick and seamless.
Tried to buy a car here but didn't.Work out do to the way we were treated...got better deal at another Toyota dealer savings where over 4,000.00 cheaper...no thanks MIKE!!!!
Our son found his dream car a 2013 Subaru WRX on car gurus last week. This WRX was for sale at Mike Johnson's and had just listed..We knew the car would sell fast but it was difficult to make a decision sight unseen and we didn't have time to go to see it. We are an hour away. So our salesman, Norm, took us thru the process from the first phone call... to the end of the deal he described the car in detail and even gave it the sniff test. He explained they could hold it with a deposit. I felt like Norm was encouraging us to put the deposit down to help us get the car we wanted not to make a sale. If we hesitated it would be gone. The car has completely exceeded our expectations...it is immaculate inside and out and has been thoroughly inspected and serviced and had a recall handled at the hickory Subaru dealer. We were also able to get a very reasonable extended warranty for all the bells and whistles this car has...a pretty perfect used car buying experience....
If there was an option to give 0 stars we would. One thing we learned about this dealership is there is no communication between the sales people and finance and each time we went in they throw you off to someone else. Finance guy named Andy shouldn't even have a job with the way he talks to people. Very very unprofessional. Was highly upset when we decided not to go thru with purchasing the car because they kept telling us one thing and than another and when we told him we got approved somewhere else and wanted to return the car his exact words were "youve had the car for 4 days it doesnt work like that". Well if you would have communicated better within your dealership we may have stayed. Also the day we went to pay the down payment they ran off with our credit card and was gone for a good 20 minutes. Very unprofessional. The sales guy Ron was nice but definitely not trained couldn't answer half the questions asked and even messed up on our application. Gus was about the only one there with any common sense. Really sad because we had two of our family/friends make appointments for this week coming but after the horrific experience we had they went ahead and cancelled their appointments too. Its ashame Andy because of your attitude with people you lost 3 potential clients. Hopefully Toyota will look into a better training program for people like you. Never shop at Hickory Toyota go to Modern Nissan not only are they straightforward and dont jerk you around they actually have respect for their customers.
Very friendly. I'm in the process of looking for a vehicle we went through options and going from there.
Calling and making an appointment is mostly useless. Every time I've had my 4Runner or Camry in for routine maintenance (tire rotate, oil change etc) 1 - 2 hours. I can think of several places I can get the oil changed for less and in less time with the same oil and filter. 1 1/2 hours to rotate tires today with an appointment. Today was the last time I'll take my vehicles to Mike Johnson's for servicing.
Researched vehicles on line and this Monday morning I went to dealership to check on a specific vehicle. Samantha Fox met me and my wife and arranged for a test drive immediately. Samantha answered all our questions in a very easy to understand manner. This was without a doubt the easiest vehicle purchase that I have ever made. I am 65 years young. My biggest surprise was when Samantha told us that this was her first sale. She was courteous and respectful while serving us. Thanks again Samantha and to Mike Johnson Toyota.
I was preapproved...was told...i went to my appointment said this is my payment range. Was told this is what we think will work. Went day 2 after day one me typing my own information in the computer at the dealership...and hearing all about my salesmans personal problems to get an offer of 200+ more than I said I could do. NothIng from day 1 changed. Knew what was owed on my car and my credit score. said from the beginning what I wanted. I said if it can't be done tell me I can move on. Instead drag me through 2 days and I did half my own work. I was very disappointed after being recommended from my other half that is driving a 2017 4runner from here.
Was contacted by samantha fox earlier this week about a vehicle i may be interested in after some friends came to the dealership, by far the best ive been taken care of at a dealer, definitely recommend
Excellent service, staff and wait time. Thank you. And an especial thank you and hug to Cindy in Service. Awesome!
the quality of my visit was great as far as customer service but the price of the parts were outrageous. I paid $117.00 to get my car inspected, they replaced windshield wipers, carbin filter, and engine filter. when I got home I looked up the same parts on amazon were half the cost. If you go, please be aware
Ended up buying elsewhere, but Brenda there was a pleasure. Out of 10 I reached out to, she was the best by far. Was working completely remotely with her on a vehicle. Quick and thorough replies, and was easy to work with. Would have been a painless buy, but the car sold quickly. Ask for Brenda Boggs.
Very easy to get along with! No one was pushy at all, and they were VERY accommodating to my scheduling issues. One of the easiest car purchases ever. Thanks guys!
Great selection of vehicles and if they don't have it on their lot, they'll get what you want from another dealer. Friendly staff that know their product and are not afraid to sell it. Busy place, but spacious waiting area with free popcorn and drinks when shopping or servicing your vehicle. Also have a small cafe and safe play room for the kids when you need to talk business.
hickorytoyota.com
