I purchased my Prius from here. When I did they to...

I purchased my Prius from here. When I did they told me about their excellent service facility. I have been here twice and both times have been very disappointed. This past time I drove all the way from my home (about an hour and a half away) with an appointment, and when I got there they said there was no tech there for a Prius.
An added note. No one in the lobby was wearing a mask so I had to wait outside in the hot sun. In addition none of the text in the area were wearing masks.