I bought my 2011 Toyota Rav4 from Mike Johnson's H...

I bought my 2011 Toyota Rav4 from Mike Johnson's Hickory Toyota, just a little over a year ago. I have already had to replace the battery in it. I have been getting it serviced at this location since I bought the vehicle. However, today I take my Rav4 in to be serviced for oil change, fluids, spark plugs and cabin filter change. I thought the lady who helped me understood that I did not want to go over a certain amount and that amount was $200.00. So she told me that my service would be a couple of hours and offered me a "free rental" to return home since I have a broke foot and have crutches. I thought that part was nice. However, when I called and asked if my Rav4 was ready, I returned the rental to pick up my vehicle. I am a single mother out of work because of my broken foot. I asked how much my bill was going to be and she said $790.00!!!!!!!! I was so shocked, there were no words I could use. I told them I did not have that much money. So she took off about $100.00 and said that was the best she could do. My bill was now at $694.00. I had to drain my bank account dry and call my daughter who was at work to help me pay for the rest of it. I had never had a problem before, however, I do not think I could have the heart (or enough money) to return to get service for my Toyota Rav4. This was truly a shocking and painful stab to my checking account. Now I am out of work and have NO money to live on what so ever. I am really just sick now because of this. I would have really appreciated a phone call or a discussion about my services and my bill before they proceeded. This really hurt me and my family.

Update 01/06/2021- I received a call from Mike Johnson's Hickory Toyota and they made things right with me and my family. They were so nice to go over my situation with us and fixed my bill. They were so kind and committed to fixing this mistake. I will definitely return for services at Hickory, Toyota. You guys are amazing and definitely gained my trust and business back. Thank you so much for all you have done. You deserve 10 stars instead of 5!!!!! Thank you so very much!!!!!!!!