Media Markt Reviews

Has my iphone 7 Plus been repaired here? Mobile phone did not show anything.
Thank God it was only the screen broken.

An additional service was pushed down without being asked

We just wanted to buy a monitor. When asked why an additional insurance worth about 15% of the additional cost of the purchased goods was pushed into us without being asked, the management commented that this advantage would be offered consistently to customers. Wrong answer! We were pushed into something without being asked, which is also a useless product with no real countervalue (specifically, insurance by extending the warranty by 1 year to 3 instead of the 2 years of statutory insurance). Media Markt lost two good customers as a result.

I am giving one star because I can t give zero. I have never been treated so horribly by a retail shop in my entire life.



First, the woman working the cash register accused me of stealing the coffee machine I was carrying from Nespresso which I bought before I entered the store. I told her I bought it before I came in and showed her the receipt. She refused to process my order stating that unless I had announced that I had the item with me as soon as I entered the store, then it was stolen.

Now, I was unaware of this policy, but instead of being reasonable and looking at my receipt (which she refused to actually look at) she continued to treat me like a criminal until the line behind me got too long.





Finally, she called the manager after another customer in the line interfered. And imagine my surprise when I discovered that the manager is just as pathetic.

The manager, Walter Heiderscheid, further vilified me claiming that his horrible employee was in the right and everything I said was regarded as a lie. Even though I told him repeatedly that she refused to let me pay, and didn't ask for my ID or another form of payment.



Adding to my total shock was the fact that Heiderscheid didn't care how the customers in his stores are treated. He refused to talk to me in a mediating way and said that I didn t deserve his care because I "wasn't a customer," you know, because I didn't actually buy the items that his disgusting employee refused to let me pay for. And instead told me I had to leave the store because I was rude to them. Which is true, I was rude IN RESPONSE to their UNBELIEVABLE rudeness, ignorance and intolerance.

But, perhaps the thing that makes me angriest is the fact that when I told Heiderscheid that I would report this incident to Media Markt, he laughed and told me to "go ahead" because no one at Media Markt would care.

Evidently he was right. I reported it to Media Markt and they claimed they couldn t do anything about it because each store is a separate company. So here I am.

It is amazing to me that in the age of Amazon, stupid bigots like Heiderscheid and his staff are still in customer service positions when clearly they have no training or skills in this area. And what s worse is that these small-minded people are not held accountable for their actions. I have never seen a manager treat a customer as less than human and not apologize for the abuse inflicted by the Neanderthal in his employ.

Treating customers like this is not OK. And all prospective customers deserve to know what they are walking into if they shop here. I will be buying my electronics from Amazon now. And I would recommend anyone who doesn t want to experience prejudice and abuse shop on Amazon as well.

I am very satisfied with the customer service, no long waiting times and super friendly;)

I bought a pair of headphones for 130 and broke after 3 months.
They didn't even have the goodwill that they say we took the real one back and they get a voucher.
Loyal customer until now but never again siamy media market

like every other media market. large sales area, the offer is wide-ranging and, in contrast to many other media markets, you will also be served here mostly professionally competent. Of course, good prices are almost a must. Parking nearby are also available.

So nice staff and also the manager, Mr. Reimers! They have helped me so well, I've been going there for years and get everything I need!

I can only recommend Media Markt in Pasinger Arcarden. Always friendly despite the big crowd

I went to Mr. Lampersberger's in the Media Markt Pasing yesterday for a cell phone repair. I was served very quickly and friendly. Thanks for that I will definitely recommend her. This is how service should be.

Mr. Beissner was very friendly and motivated. Although the hair dryer was no longer in stock and won't come back until mid-September, it took the time to show me where I can order it from Media Markt on the Internet. I got out of the store and ordered my hairdryer directly online :)

Nice modern shopping center, with clean free toilets. Supermarkets for everyday shopping, and a beautiful outdoor area, which is even a bit suitable for the younger ones.

Well organized, but there is more time for this during Corona times. Due to the lack of customers, staff are sometimes listless and sometimes poorly prepared; a young gentleman claimed that there were no WiFi sticks, but a colleague then showed us a 2-meter shelf ... If you search for it yourself, you will find everything there.

In the 6-month warranty period of a Samsung TV purchased there, a repair was offered. This is now hesitating for over 2 months, because of a non-deliverable component. On the please by mail, according to applicable More

I have mostly had good experiences, but I have also collected a lot of misinformation. The employees who have been there for years raise the standard to 5 stars. If these do not apply, I understand the somewhat poorer ratings. TIP: Shop there when there is nothing going on, like the end of the month, warm summer days or something similar, like football on TV. So that you do NOT get into a rush of shopping! This gives the specialist salesperson more time!

The ladies at the front desk were always friendly. In the business the usual, few sellers, who usually give their best

The workers are rude as I have never seen anything ever buy again here

Wanted to buy this afternoon at the media market Samsung ear buds, when I asked the seller for help where I can find this, he did not even look at me and sent me annoyed on the wrong department and was very disinterested. Markets like Media Markt should not be surprised that your business is getting worse and worse and that people only order online, that was definitely my last visit, because I will be better advised on the Internet as in this store.

According to Internet query enough devices available, when I wanted to buy a device was only an exhibition device available.

A cheek of the shop spread misinformation! Have there brought a laptop and a new TV, since I actually live further away, I asked if I could exchange the article in another market with me dis was confirmed by 2 sellers. Had left the laptop still unpacked and decided to return I was unfortunately not possible on site! Also, the seller worked on me, as also in the reviews, very unprofessional and badly informed. Personally, I question why not the management of the group intervenes in such markets, it really does not surprise me that there are fewer and fewer local businesses.

Very prudent staff. friendly / accommodating / goes to customer requests / good value for money ratio / highly recommended !!!!!

a pretty small media market
there is everything, but the choice is limited
Articles are sometimes much more expensive than the Saturn, partly cheaper, for example, memory cards
There is Wi-Fi, but that's in the Pasing Arcarden anyway.
Staff is quite knowledgeable
Conclusion: For the purchase of consumer goods such as toner or memory cards or special offers ok.

Overall quality of advice very dependent on seller.

Hello
I recommend not to hand over computers there for repairs, they are told that it would take 2-4 weeks but this is not true. I handed over my computer 3 months ago and have not got it back yet.

Open from 10 a.m. and then the show starts!

10 o'clock is too peeky for many from well. The individual retailers are sometimes less motivated. I once saw the same seller very nice and helpful and once he didn't care if I wanted to buy something (mind you a washing machine AAA). This is not a disaster, but somehow unprofitable. Prices can understandably not keep up with online prices, but 60 euros for a sound system are too much. Well 2 stars

I have been there a few times now. I'm not surprised that more and more people order online. I wanted to buy a new TV. I felt like a second-class man who was served snootily and arrogantly. on all my technical questions came snippy answers. The tv signal shown was so bad that I could not make a good impression of the tv picture. That's the main reason for buying in the store. to my question if I can give the tv back again came again only a giddy answer with the comment to his colleagues. pass on the morning is back in the tv again here. we are not a test lab. incredibly naughty.

Racist information lady at the door, you don't want to go there

Very large selection
, great offer. I can absolutely recommend it. Service mostly unfriendly.

Good shop, but the area to pick up online purchases is a joke. There is always a line and often only one person, taking ages to pick up your stuff which defeats the purpose to buy online in the first place.

Huge selection, good prices and if not too busy is also the advice works.

Do not go for availability on the internet! Do not have the selected product in stock as written on the website.

Staff not so nice. But products are good. Always one gets mocked

Very friendly staff in the service area! Competent advice and pleasant service gladly again

Very well stocked market with fair prices and a large selection.

Completely unacceptable delivery times for a dishwasher! Even in times of Corona! No notification to the customer by the employees about the delay in delivery! No direct calls possible in the respective local market! Instead, forwarding to a soulless call center! In order to find out something about the delivery, you have to be personally present in the market! Not really great! Three stars instead of zero stars only because the staff in the market is friendly and tries very hard to clean up the situation! Kudos to Mr. Beissel from the household department who helped us wonderfully!

Everything was great, only the advice could also be better.

Always helpful, but lacking the conscientious optimum

Good if you know what you want! You have to wait too long for advice! Discounters! Service in case of bad purchase or defective super!

Cable for PC needed - on the Internet with shipping about 7.- Eur, here for just 30.-

Have everything, a lot of staff, almost only exhibitors

Reasonably large typical media market in the Pasing Arcaden. Well visited. Good choice. Everything important there. Positive: repair service (good knowledge).

Unfriendly staff (cell phone department), good selection of electrical appliances, movies, games etc.

Markt is OK, but be careful you drivers who buy from Arcades in the Markt and park in the parking garage below are allowed to pay for their parking ticket themselves. When asked by Media Markt, they emphasized their customer friendliness by never responding.

Quick and uncomplicated help when repairing a broken display. In addition still very friendly. thank you

I intended to buy a 34 "computer monitor. Unfortunately not a single 34" device was on display. Nothing in stock. Weak. I'm not surprised that customers are migrating to online trading.
I do now too.

It's blatant that the horror movies are next to the kids movies

Very decent media market. I have received reasonable advice in the computer department. Unfortunately, my desired model was only available as an exhibitor, but they gave me a good offer and so I bought the notebook incl. A bag.
On the negative side, I noticed only the underground car park, but the media market can not help it.

No competent specialists equal zero bought a cell phone was unfortunately "broken" had numbers stored inside that I didn't know assume that the cell phone was brought back. I wanted to exchange the cell phone for the same one after almost two weeks. I was turned on boldly and stupidly. Conclusion I drove home with a broken cell phone. The battery was broken PASING MEDIA MARKET. You are so unfriendly and incompetent skilled workers or you let trainees work alone where there are ten people waiting in the waiting line .. if I had known that I would have bought the cell phone from the Euroindustrie park because an employee told me "you would have bought the cell phone here I would have exchanged it for you ps to the employee who told me that Media Markt works differently everywhere .. No, that's not true everywhere everything is the same Media Markt belongs to a boss who invented the store because of no exchange, simply not fancy working that knows I still from a friend of mine who worked there for years .... but anyway, thank you very much dear trainee or whoever you were, I walk around with a broken cell phone thanks to you

All electronic gadgets and games are available, except for the drones

The midiamarkt is small but it has a small selection of everything I've always got what I needed. I just wish there were more employees there ..

Employees very annoyed and unfortunately also nervous

A large store with a fairly good selection of goods

Giant offer, you can try a lot and there are very nice staff!

Huge selection, but nobody who knows about SmartWatch. Too bad.

Very good service to the customer, even if staff shortage prevails.