Media Markt Reviews

El 13 de julio de 2024, adquirí un Smart TV modelo HIENSSE43A6N en Media Markt Saturn Alcorcón para una casa rural. Al encenderlo, se manifestaron líneas horizontales y verticales verdes en la esquina superior izquierda de la pantalla. Creímos que era un problema de antena por falta de señal, pero un técnico confirmó que era un fallo del televisor. Tomamos fotos y videos fechados del problema, ya que no regresaríamos a Madrid hasta el 29 de julio. Por cercanía, entregamos el televisor en Media Markt Saturn de San Sebastián de los Reyes, donde nos comunicaron que el producto estaba defectuoso y necesitaba ser enviado al servicio técnico, señalando que la reparación incurriría en costes. Dejamos el dispositivo en Media Markt Saturn de San Sebastián de los Reyes para su traslado al S.A.T.
Recibí correos idénticos los días 8, 15, 23 y 31 de agosto informándome que el producto había sido retornado a la tienda y que estaba disponible para recogerlo, pero sin indicar si estaba reparado o no, ni enviarme un presupuesto de reparación. El 3 de septiembre, al recogerlo, me informaron que no se había reparado, que la garantía no lo cubría porque el televisor estaba dañado y que el coste de la reparación sería de 373.80€, 45,00€ más de lo que costó nuevo. Decidí retirar el televisor al no encontrar una solución viable.

En vista de la respuesta recibida por Media Markt y al no hacerse cargo del producto defectuoso, estoy preparando la demanda civil ante el Juzgado de Primera Instancia de mi ciudad en aplicación de la Directiva 2011/83/CEE

Advice ok, prices are sometimes more expensive than at Saturn, for example, there are NO discounts on exhibits, hardly any employees available for advice
So I'm not at all surprised that people buy online.

Seller absolutely wrong, I'm back after 10 minutes, unfortunately no one in charge, I drive to the Expert!

I am always satisfied. Currently with Mr. Kopyczynski, who advised me on the purchase of in-ear Bluetooth headphones excellent.

If you know what you want, you usually get it, but the individual consultants miss the last interest in the customer and sometimes have enormous gaps in knowledge in their area boils down to pushing them to buy products that are more convenient for them. Then go back to Markt with better advice.

Jetzt muss ich mal die Damen an der Hotline loben.

IMMER FREUNDLICH, HILFSBEREIT UND ZUVORKOMMEND !!! = Danke




Thomas Schmidt

Beware, there are a couple of employees who have the> I am in another department <syndrome .... Until finally a very competent and friendly employee helped us 20 minutes have passed

The degree of repair service is an absolute cheek! I had the battery replaced on your IPhone SE and the cell phone was "broken down" so that it can no longer be used. After that, service excuses were sought that the damage comes from the age of the cell phone, but this is clearly to be put down by the charge status of the battery! Conclusion: bought a new cell phone in the market (almost none to meet the market due to the broken cell phone) and have screen protectors attached during service. But what can I say: 2 screen protectors wrongly glued on and then chased us out because the shop was closed. All in all, absolutely not to be recommended (both the service and the market!)

If you want to buy something here on Friday evening, you should reject the idea. The sellers were so busy overlooking us that we're either going to move our purchase to the Web or shopping elsewhere. After all, online has the advantage that at least nobody disturbs the chat. We went to MediaMarkt to spend the money "in the store" (after all, a small, four-figure amount), but even after being addressed by us, if they could help us, they simply ignored us.

There is a very great selection of electronic devices and everything can be found immediately as it is very well signposted.

Very large assortment. Many offers. Competent consulting. Friendly staff. From time to time at the cash desks.

offer is okay, staff not always friendly. you have to be lucky to catch the right one

Have ordered to pick up in the market a month ago and they say it takes another 2 weeks ... Become very impatient.

Very friendly sales staff. Too bad I don't know the name of the young man who could advise me so well when buying my new cell phone.

My first outlet address, when it comes to gaming, PC, mobile phone or music. nearly one gets everything, and the rest is ordered in the Markt.Das staff is nice, and knows his stuff. Shortcoming: mostly full, and really full.

Pretty clear, but if you do not find something yourself, the staff will gladly help you, which is no longer the rule today.
Some departments do not have the largest assortment (eg Smart Home), therefore a star deduction.

I have only had good experiences in the department of large appliances there! Friendliness and competence! Unfortunately, there are too few staff, so the staff, in my opinion, are overloaded.

Service is not so good. Quite unfriendly, probably even frustrated personnel.

Employees disappear miraculously, if you give the impression that you are looking for something ... Except in media department (DVDs, CD's etc) --- there's

It's really cool that you can also look at the cell phones

Very kompitent, very friendly very helpful and the staff speak German .. And there is next to it a cell phone doctor .. Also very kompitent ..

The staff is always available and I have never had any problems with electronics

Very big. There is really everything that has to do with electronics here.

Some employees (TV area) quite unfriendly, even though you left over 2000 euros. Very disappointing.

We like to go here for a stroll and have a look at what we don't need anyway.

Quiet relaxed shopping.
Advice and service very nice

Huge selection, but rather media market, these prices are crazy (except for some offers). I would have price differences of up to 34%, and that can not be justified on rent and staff alone, especially as the advice usually only sufficient until now and is deficient. Example: I have informed me of Jura and get the statement that there is no difference between a 900 and 2,400 engine, except that the more expensive something can do more - I find questionable ....

Unfortunately, I had to reduce (01/28/20) my rating to 2 stars today. The reason: the Internet I found a Sony Alpha 6400 on ebay for 896 of Media Markt Ludwigsburg and from the Media Markt in Hamburg at the same price. When I asked if I instead of the 979 in the store the same price as on ebay would get, they refused to do so - would not be possible because the prices will be protected. Do not know because the one hand what the other makes - I feel a little ripped off before. The Media Markt not yield any offers from online retailers is understandable. But this is about offers from the house. Result: if I want to have the price, I should nevertheless please with the order. This Recommendation I then complied.

Wird leider immer schlechter.


Ich habe einen Fehlkauf gemacht, 2 Konsolenspiele.
Ja, mein Fehler.
Aber als ich nach nur einen Tag auf kulante Reture (so macht es der Saturn Hansa) Nachfragte, lehnte man es ab.
Was werde ich also in Zukunft machen?
Online kaufen oder zu Saturn gehen.

2 Sterne gebe ich da es auch vereinzelt gute MA dort gibt.

Normal media market. Mediocre selection barely good deals. Clean shop and nice staff.

Do not know what they are doing. Try to deduct and bad advice and unhealthy dealing with a

Yesterday I came across a nice and helpful seller for the first time, thanks so much

The DVD and Blu-ray section is poorly sorted! Try to offer cheap and expensive products!

Really nice seller, great service, wanted to buy a fully automatic coffee machine and I was immediately helped by the nice seller in the small appliances department.
I can only recommend

Things are very overpriced, I prefer to shop online.

Underground! Checked online, if the smartphone in this FIliale is in stock, arrived there I should buy a used device with defective packaging for one euro more. Statement: "That's as good as new" Me: "Then give me a new" Media Market Man: Unfortunately, none there. The whole has a full hour (because of these idiots probably only one has a key) and taken 50 minutes drive. Never again - Go up in flames, damn juice shop.

In the television department, very unfriendly. They sold me broken TV. Of course I brought it back.

Media Markt denies me the right to subsequent delivery, although he is entitled to me by law. Supposedly you only get a new thing after three failures. This is not in accordance with the legal requirements, so it is a brazen attempt to ablate customers.

We always like to stroll here. And we bought our washing machine here and were very well advised. Goods collection went well. Prices are like in any other MediaMarkt.

Large and very good selection, however, would have to be more employees on site, because if two, or three would be in a consultation, others would have to wait a bit.

Wenig Werbung Angebote vor Ort zum sofortigen Mitnahme
Und die Kasse ist ja eine Zumutung mann kommt sich vor wie bei IKEA im Kreis zu laufen

Moin Pavlina, how unqualified can you be? Let your personal dissatisfaction with customers out, arrogant and withdrawn. Come back down from your high horse and sell more cell phone cases. Good night my dear