Mazda Gallery Reviews

Had my car serviced at Prime Mazda this morning and received excellent service; thank you Brian Scrivano! I was impressed with the safety measures Prime Mazda is taking in the midst of Covid-19 both in the dealership and how my car was sanitized before being returned to me. I would highly recommend Prime Mazda.

Found the car i wanted at a great price!!
Other local mazda dealers were charging much more.. very happy with the price from gallery mazda!
Kayshawn Jolly was great!! Highly recommend him as a sales rep..
Clean, comfy waiting area..

Great customer service; helpful, personal touch on car sales; Brian C is a great rep to work with; vehicle options are outstanding; great coffee machine and snacks in the customer waiting lounge.

Took my Mazda 3 in for an oil change & lube this morning at Mazda Gallery in Norwood. Great people there-my car is treated as if it were a new high-end model and I get treated like the staff would treat their own family. A great place to buy a car and get it serviced. Thanks, everyone!

Nailed it! Best customer service from a dealer I have ever had. Ask for Kayshawn. He is super knowledgeable on the fleet of cars and his passion for making sure you are happy and comfortable while making such a big purchase decision is unsurpassed. My story should you choose to read on.....I had never driven a Mazda before and came in on a rainy Sunday to test drive a CPO Cx5 I had seen online. He got it up right away, I test drove it, loved it came back and started asking about the features. I asked the difference between this one and the next level up. Again, he explained in detail all of the features and brought up a CPO Grand Touring for me to test drive. Loved this one even better but it had more miles and tad more money. He went through the scenarios on both cars and in the end his knowledge and understanding of what I was looking for eased my mind and helped me to make an informed decision. There was NEVER a moment I felt pressured or that he was giving me the runaround. Kayshawn is honest and genuinely cares. There were a few folks in front of us so he gave us a realistic time frame to see the finance mgr, we opted to go grab lunch, came back and David went through all of the paperwork, thoroughly and made sure we didn't have any questions and understood the process. I drove away with out any buyers remorse and would recommend to all of my friends, family, strangers to shop here first and last! Thank you again Kayshawn, David and team for getting me into my Mazda Cx5 Grand Touring! I love it and will be back when it's time for my next car.

I had a wonderful experience purchasing a car from Douglas Clark at Prime Mazda in Norwood. He was very knowledgeable about the cars and willing make a new car work for me. He made everything very easy and helped make my first car purchase run smoothly. He even stayed late to ensure that the pick-up of my car was secured properly. I was able to drive off with it the day I came to pick it up, despite all the outside factors that were taking longer than expected (insurance), due to his patience and dedication to quality service. I highly recommend Doug! He was phenomenal!!

The only issue I ran into was during the financing process of my vehicle. The representative there was not willing to stay over his time and made it known that I was keeping him later than he was supposed to and was rushing me through this process. I also had a call with insurance company that was taking longer than expected and he used this distraction to try and sell me things and place them in my contract that I wasn t fully aware of. This is something I was not too thrilled about.

Overall, I love my new Mazda and my experience purchasing it was outstanding. If you re looking for a new vehicle, go talk to Doug!

Our salesperson, Doug Clark, was very helpful. This is the 3rd Mazda we have bought from Doug. We highly recommend Doug and the team at Prime Mazda.

I met Brian Ciavola in the lobby after a few other sales people walked by me without asking me if I needed any help. Brian walked out and asked if I needed anything and was the best. He wasn't pushy and let me walk out of the dealership after a test drive without badgering me. I came back less than a week later and bought a car through him. He's a great salesman that I trusted enough to do business with.

If you want a Mazda, he's the guy to go see. I would go back and buy one from him again.

Todd Nolan

My salesman was Seng Pell and let me tell you, he is an all star. He knows everything about the vehicles, all the ins-n-outs, nooks and crannies, and everything that you would imagine a responsible, intelligent car salesman should be - he is. And the rest of the staff is super friendly, personable, and want to help the customer get the perfect car.

Very polite and helpful staff. Seng and Robert are very honest salesman. They helped me get a very good price on my car. This dealership has given me the best quote for my Mazda 3.

I just had my 2012 Mazda 3 in for a Mazda Extended Warranty item (It was to replace part of the dashboard) I was pleased with the whole process (making the appointment, dropping the car off, loaner) but the craftmanship of the work seemed subpar. You could tell much of the interior had been torn out (most likely in a expedited fashion because their technicians work on flat rate so the faster they get the job done the more $$$ they make) interior pieces not installed right, gaps larger then they should be, inspection sticker pulled off and just left there, all the mirrors and steering wheel had been moved, plus the car is filthy now because of the dust and what not that's stirred up when you pull out interior parts (not to say it was spotless beforehand). It just seemed like an experience you'd have at one of those referral list body shops your insurance company sends you to (minus the car detailing). We all know NOT to go to those places. So I'll avoid Prime Mazda, if and when possible. My advice, take care of the customer, respect their belongings, go the extra mile, and you'll have a customer for LIFE.

I had an exceptional experience at Mazda Gallery. The lots are well stocked. They had my specific model, trim and color in the inventory, which I was able to test drive on my first visit. Kayshawn Jolly was a pleasure from start to finish. He answered all my questions, including emails and phone calls, and expedited the entire process from beginning to end efficiently. He s really friendly and attentive. And knows his stuff! I also had an excellent experience with Dave, the business manager he went through all the options and paperwork clearly, all the while striking up an interesting conversation. Overall, a 5 Star experience. I look forward to returning for service at Mazda Gallery in my fabulous new Mazda3 hatch!

Brought my 'new for me' 2017 Mazda3 Hatchback Grand Touring I purchased at another dealer to have the clutch checked out. They took it for a test drive, and said it was working fine. No upsell, no other issues found, no charge. This dealership defied the popular belief that they just look/find issues just because the vehicle is still under warranty.

I don t typically leave reviews but I feel it is necessary after having the opportunity to work with Doug. Buying a car can be stressful and take a long time - I can attest to this - 3 dealerships later and several hours later, I finally found my match with Doug. I messaged first to make sure the car was still available and when it was, immediately went in for a test drive and fell in love. The best part? Doug didn t pressure me, allowed me to take my time with the car and worked out an extremely fair deal to make this car mine. He currently owns a Mazda and his personal reference to the vehicles definitely
helps. Thank you Doug! I will be sending anyone looking for a new car your way. Zoom zoom!

I bought my first and current car at prime Mazda and I have been here several times for service. Staff is very friendly and efficient, my service rep, Jenna, is wonderful. Regular diagnostic visit takes less than 90 minutes, they always vacuum my car. Plus, the waiting room has big comfy chairs and good coffee. I really love my car and I appreciate the great work done by the people at Prime Mazda.

We enjoyed our recent experience at Mazda Gallery. I've purchased many vehicles along the auto-mile over the years and this experience ranks among the best. Our salesman Joe Damiano was a pleasure. No pressure at all. Very jolly and attentive to our needs. I will recommend this dealership to my family and friends.

Was referred by my sister in law to see Doug at Prime Mazada. Doug is such an amazing person to work with regarding choosing a car. He goes above and beyond and he knows his stuff! They don't call him the "The Mazada Man" for nothing! If you're looking for a Mazada. Go see Doug!

I was very impressed with the level of service I received from Doug Clark. I stopped in to drop of my leased vehicle and was expecting mediocre service since I hadn t leased from Mazda Gallery or planned to lease a car from there. Doug immediately made me feel welcome and at ease. He quickly took me through the process in a jovial and pleasant manner. I had a better experience dropping off my leased vehicle at Mazda Gallery than I did picking up my new car at Prime Acura which was unexpected.

Great customer service. We weren t pressured into buying a car like at other dealerships, but presented good options and let the cars and numbers speak for themselves. The entire buying experience was very pleasant and everyone in the process was very amicable. We even got pizza while we waited!

After trying to identify an annoying rattle coming from the rear if my Mazda 3 with several other mechanics , Tim was able to identify the cause and make necessary repairs. I waisting a lot of time and money and should have chosen Mazda Gallery 1st. From now on, Tim is my first go to! Thank you Mazda Gallery!! Tim!!!

4 transfers to get help with a battery issue and then they drop me on a voicemail. Bad service department.

I absolutely loved working with Prime. Everyone that I worked with was kind, courteous, and professional. It was clear they cared about more than just making a sale. Sami in particular was amazing. He didn't play any games and simply wanted to ensure that I was getting the best car that would work for me at a fair price. I'll absolutely be back and plan on recommending them to anyone I know buying a car!

Thomas from sales is really easy to work with. Dealership strived to accommodate my needs. Very pleased with my experience.

Service department rocks! Always friendly and professional.

NEVER BUY A CAR FROM HERE. To say I'm disappointed is an understatement. I was promised on the day I was picking up my new car that a big spot on my hood would "buff out" and then had to call back to try to plan an appointment because the salesman doesn't care to contact you after you spent thousands. The salesman handed me a touch up pen and told me to do it myself. The finance manager didn't remember who I was the day after I spent an hour with him signing papers. After telling the manager that I was given the run around... They told me they would take care of the spot and the dents like they said they would in the beginning. I get a call back today and they tell me they wouldn't repaint the hood because it wouldn't buff out. Your salesman was a LIAR. They have no idea how to treat a customer and I would never recommend them to anyone. Worst management and employees I have ever met.

We are a Mazda Gallery Family and done business with them since I bought my first Miata in 2002. These wonderful people kept my 2002 running like a champ for 9 years, she had over 200,000 miles when I gave her up to be an organ donor. My 2009 is in their care as well. Always professional, thorough, and I trust the work they do. There have been times when I 'forgot' to get an oil change before a long road trip, and they always fit me in.
As President of the Mass Miata Club, we love the sponsorship Mazda Gallery gives to the members of our club.
We are treated like family whenever we go to the Gallery, whether it is for service or a meeting. Great staff! Great service!

Thanks

Pat

Kayshawn was amazing. Very happy with the car and service.

When I first purchased my Mazda CX-5, I had a pretty decent experience. However, my pick up day got delayed because they didn t have the parts for the roof rack I added. I wasn t too upset with that, however I was told that my car would be ready to be picked up at 1:00 on my scheduled day. I waited there for nearly two hours because it wasn t ready. I was handed the keys and asked about the remote start that I had also added. It was never installed, but they had a full week to get it in. If I m paying all of this money to purchase a car from you, I expect to get what I paid for.

Buying process was handled professionally by the Prime sales representative Harshene Cunningham. No stress, surprises or hidden agenda. What I thought was going to be a difficult experience, ended up being relatively painless.

I've had to take my Mazda in for repairs twice in the past year and both times I had Jen as my service manager. The repairs were quick and well done. Jen has been very helpful and efficient. I'd recommend the service department to anyone that needs it.

Prime Mazda is the best! My wife and I have leased 5 cars here and always service them here. We wouldn t think of going anywhere else.

Recently bought a CX-9 at Mazda gallery Norwood. The people there are very nice. The person that sold me the car, Ray Ng, helped my family and I every step of the way from trade in all the way to paper work. I would recommend him Mazda Gallery Norwood to my friends and family whoever is buying a car.

Wow!

What an AWESOME experience.

They took great care of me and my vehicle.

Super job all around.

They even responded to MY own requests and concerns.

Thank you!

I will be back - again and again...

Peter-

Great experience here, Mike the service agent was very helpful as was Nate the shuttle driver.

Great customer service. Everyone is very knowledgeable and does everything to make you comfortable.

Wish I'd been informed of 1.5 hour wait for an oil change with appointment.

Excellent customer service!!
Everyone is helpful and friendly!!
Thanks Jenna for going that extra mile to make sure all my needs were met!

Great experience today getting my car serviced at Prime Mazda! Thank you for all that you do.

It went really. The sales and business person got to the numbers they were very careful in explaining the cost and what every items represented. Very customer careful!

I've been having my CX5 serviced over the last year at the Norwood location. I am very impressed with the my service advisor Jenna , from the time I arrive for my appointment until I leave. She is always very professional, respectful and caring. I will continue to have my car serviced there and will recommend others to this dealership. Thank you ! Ellen

Doug Clark was excellent . Worked hard to get us what we wanted. Very professional . Knows his stuff.
Rob Lewis was great. Very pleasant to work with. Also knows his business . Looking out for the customer.

I love my Mazda-CX5. Sami and Janice were amazing! I would recommend Mazda Gallery to any of my friends and family.

Update:
My wife called the guy that commented asking to call...shocker, just an insulting waste of time.

Tried to tell my wife some dealers charge up to $800 for dealer preparation.. sounds like an expensive car wash and vacuum

Also said the law states they have to keep records of sale for up to 8 years and apparently this fee has something to do with it..

Save you money - do not be like me and apparently pay this dealership to abide by the law..

Thanks for explaining how you pass all your cost of business off to the consumer Tony.

BUNCH OF USED CAR SALESMEN

Buyer Beware!
2008 mazda3 asking price $6500.
Agreed price $6000
Down Payment $1000
Car is now $5000
Have car delivered w/ paperwork in car shows that I financed $6900??
Sales tax and registration was only $750...
well after looking into all the additional fees ..
I was charged
$425 Dealer preparation fee?
$250 for antitheft VIN etching on the windows?? on a 10 year old car!! I am sure the numbers were already etched...

The additional Few hundred dollars was just weaseled in to the price i did not agree on..

BUYER BEWARE! $1000 in made up FEES!!!!

Went to go looks for a new car to start my family. Talked to a great salesman named Doug. He didn't make the car buying experience awkward and wasn't pushy. I love my new 2012 Mazda 3i touring. Thank you for all your help Mazda Gallery, and thank you Doug!

Absolutely terrible shopping experience. They made me to pay for the $249 JMA Etch despite I insist not needing VIN etching on my windows. They agreed to not etch my windows but told me the $249 fee is required regardless and that is the dealership policy. I ended up still buying the car but in hindsight I wish I went to somewhere else instead. Absolutely horrible experience shopping from a dealer, and I hope greedy bloodsucking legacy dealers like this will get disrupted and be forced out of business.

I like the ease of dropping and picking up my car, being able to have a loaner car, having time to talk with the same service rep every time, and the times I have waiter for the car, the lounge areas are comfortable and the snacks and coffee are a plus!

I am very unhappy with the way a non functioning system was treated.

Took me on time and was finished with the work on time as promised.

I had an earlier visit with Quirk who offered me a ridiculous low price for a blue CX-5 GT plus trade-in value. But because they did not have the red color I wanted they reduced the price even more to a VERY tempting offer. But I decided to take a trip to Mazda Gallery and met with Doug (a very personable, knowledgeable, and kind man) who, in the end, was almost able to exactly price match Quirk's low offer by a few dollars short, except it came in the expensive red color that I wanted. I'm super happy and satisfied, thank you!

Excellent costumer service, ready to accommodate my needs. Really happy with the car. Sami was very attentive and helpful.

Had appointment schedule, told to ask for Justin by Kyle Belcher. Get to dealership, no Justin. Also car I was scheduled to drive, not on lot. Didn't even have similar model on lot. Total waste of time!!!!!

Very friendly. They do excelllent work. Good waiting area.

I was pleasantly surprised to be in and out in an hour after I was told it could be up to two hours. They were also able to do my inspection within this time frame. Brian was a pleasure to work with.

The worst experience ever.
I left my old car for trade in on thursday night, give my keys to them, and they left my car on their "secure" parking. When they did estimate on my car I show them that I have additional radio auxiliary system and USB car charger extender. I came to pick my car back on sunday, and I find out that radio auxiliary system and charger was missing, wires was cuted. I report to top manager and he stated he does know how it happen and he can not help me. He was very unfriendly and rude to me. That's how they treat their customers.
Stay away from this dealership!!!!!!!

Just purchased a Mazda CX-5 this weekend. It was the first new car I've ever bought.

My sales rep was Kevin Chan, and my goodness, he eclipsed the wildest of my expectations for a car salesman. I went in expecting a pushy, corny,and fake sales rep who would talk up the car and talk down to me.

Kevin, however, from the second my wife and I met him, to ten minutes into our test drive, was awesome. He was super laid back, funny, smart, and incredibly knowledgeable on every single question we asked. He was also honest, saying that vehicle X may have a better warranty program, vehicle Y may have a more powerful engine, but he pointed out all of the nuances that made the Mazda the great car that it is, and he really sold us without seeming to work too hard to sell us, if that makes sense.

So anyway, I didn't want Kevin's hard work to go unnoticed. He seems to be a very talented and accommodating new-school auto dealer. He was aware of how easy it is for a buyer to do all their homework before walking into the dealership, and he was prepared to support his vehicles while infusing a healthy dose of a super likable personality. Frankly, he was the type of guy who would be fun to hang out with on just a regular Saturday, not just a Saturday at the Mazda dealership.

Awesome guy, awesome experience, and just all around the perfect car salesman.

Doug Clark did a fantastic job helping my wife select the right car. It was just an hour and a half from the time we stepped into the front door until we had the whole deal buttoned up. Dave in Finance was fantastic. He explained all of our options and quickly prepared the paperwork. I couldn't ask for an easier process - and I recommend Doug and the crew at Mazda Gallery to anyone looking for a new Mazda.

There are those of us who need special attention when it comes to vehicles. Checking and topping off the fluids are greatly appreciated. I need to know about recalls and anything unique when it comes to my care. I like discounts and offers to lower the cost of service being performed on my car. Thank you!

We just signed our second lease through Prime Mazda (formerly Mazda Gallery). Very low pressure environment and our sales rep Joe was good company throughout the process. A bit disappointed that their initial offer was so unreasonable. But when they saw that I understood the math and had done my own calculations, they quickly came back with a number more in line with what we had negotiated last time.

Terrible customer service, they ignore me. I tried to talk to Harshene Cunningham,dont even start talk to him . Not nice,very staborn, I just left. He was acting like he is doing me a favor that he is talking to me

Decent waiting area for customers. Good hours for busy families. Great service advisors. Not too pushy. I would consider getting our next car here.

I worked with Kayshawn Jolly at Prime Mazda and I could not have had a better experience. I went on a test drive and did not feel pressured into any decision. I was able to get exactly what I wanted at a price I felt comfortable paying. I would 100% recommend Prime Mazda and look forward to working with them throughout the length of my lease.

After my 2017 Mazda3 was totaled in an accident, I visited Prime Mazda to purchase a new 2018 Mazda3. After purchasing the car, I met with the business manager, David, and that's where my bad experience starts. It seemed that he was trying to sign me up for extras that I, multiple times, said I had no interest in purchasing. He kept insisting that they were "included with the car." At the time, I was tired and stressed from dealing with a totaled car, and it seems like David was taking advantage of this. After having the car and paperwork delivered to me, I noticed I was charged about $2000 in fees for things that were "included." I spoke with David about receiving a refund for these fees, and he said I could only get a refund for one of them, Prime Dent, which was $895. I was told the refund would take 4-6 weeks to go through. It has been over 2 months and I have yet to receive a refund, or an explanation from David as to why it hasn't gone through yet. I have tried contacting the GM, and have gotten no response. Prime Mazda is just another dishonest car dealership.

Prime Mazda had a good selection of cars and they were competitively priced. I enjoyed working with Joe Damiano - he was always willing to let me drive another car and never pressured me to look outside my price range or encouraged me to buy a car I wasn t ready to buy. Also, it was an added bonus to have Alex come sit in my newly purchased car to show me how everything worked! When I picked up my car it was clean, inspected and had a full tank of gas! I would certainly recommend Prime Mazda to anyone looking for a car.

Didn t have a very good experience here. Waited a long time to get attention from a sales person, and the receptionist was brighter helpful nor kind. Disappointing for a lifelong Mazda supporter.

I love my new Mazda CX 5 Touring!
I would recommend this dealership to others as well as talking to the sales man, Wayne Xides. Mr. Xides knew what he was talking about and was not pushy or overbearing.

Had a very good experience with service personal. They were personal, kind and insured my car was ready when i needed it. Aaron took extra steps to get the job done in time! Thank you! I would highly recommend Prime Mazda for your service and will of course be back for my next scheduled maintenance!

Got my vehicle inspection here. Quick, efficient and friendly staff

Brought my daughter in yesterday to purchase a used Mazda CX-5. Was a great experience overall. From the moment we walked in, Sami took care of us from the introductions, test drive, friendly negotiations and close. Probably one of the best car buying experiences I've had. Sami was friendly, professional, engaging and efficient. Great stuff!!! Much appreciated...

Bunch of idiots. Call you to visit dealer with certain price, then they will say that this is below the inventory price.

Did not even deserve one star! Was insulted by one of the service people there! I guess that he just assumed that I did not understand his English and he could say any disgusting thing to me. I could not believe there is such kind of service people existing! End up not even buying a Mazda anymore. Btw, the service guy was not wearing a face covering!

Professional and helpful sales staff, were able to put me in the car I wanted within 2 hours. Completed the sale without a hitch. Very nice and friendly place to buy a car.

Mazda Gallery is one of the best for service. Aaron K is very humble and customer friendly giving all the right facts. Pleasure working with him.

I am very disappointed. My car was in the shop for 3 weeks. I did not receive any updates nor were my calls returned until the car was ready. The service rep stated the person that did my intake was fired that s why the delay . I was stunned. Who does that... When I arrived to pick up my vehicle the service customer service, rep was very impersonal. He continued typing on his computer like I was not there for 7 minutes. He never made eye contact nor spoke directly to me. A customer liaison tried to placate me as she asked for payment. I asked her for a full copy of the paperwork which she did not want to give me. Hence, it took her 15 + minutes to make the copies due to multiple staples. When the female took my payment she wrote something down that furthered my discomfort because when I asked her is their a problem and can I see what she wrote to no avail. Before I left I stop to spk w/the service director. His attitude was not welcoming nor apologetic. I at that point felt I was experiencing discrimination. I was quiet perturbed by the time I left site.

Wayne and the rest of the team were courteous, professional, and VERY quick to provide information in an honest and respectful way. Highly recommended.

We made an appointment to see a specific car Prime Mazda had that was low mileage, a great price and the exterior and interior color we were looking for. They emailed and texted us throughout the week to confirm our appointment, even texting us the day of to confirm we we re coming in. We left our kids with a babysitter and traveled 45 minutes to the dealership only to find out the car was sold. No one had the courtesy or respect for our time to text, call or email us letting us know the specific car we came in to see was already sold. We never got an apology, instead got an excuse saying they had a busy day. They offered to show us another similar car, however it had higher mileage and was a completely different exterior and interior color than what we wanted to purchase. Don t waste your time here. It doesn t seem like they actually care about their customers. We also overheard a few of them talking about us jokingly calling us thieves because we let them know there was a sold sign in the car and they weren t aware the car was sold when we told them. Not the kind of place we want to spend our money at.

They didn't try to overcharge me while another dealer wanted to....About 1.3k vs 100 in repair price difference...

Excellent experience. Joe was a pleasure to work with today.

My car was nicked during maintenance and needed to get repaired. Mazda was nice about it and gave me a free loaner, but it should not have happened in the first place.

Don't bother with this place. We called to verify a car was still there, they guaranteed it was, we drove and hour plus....guess what, it was gone. It gets better, found another one they had, my wife called, no joke, 15 times over two days, they finally called back and guaranteed it was in Norwood. She drove the hour there, guess what, it was in Norwood. She waited a while while they 'drove it down'. Guess what! they 'drove the wrong car down' Don't waste your time with this place. Oh, and manager guy that is about to post a reply just like the ones below that uses "regret" or "regrettable" don't bother. Your conduct is intentional and deceiving.

Great service as usual, they go over all the details and recommendations. Very satisfied

Jenna Perry always provides an exceptional Service experience. The entire staff at this dealership are courteous and professional, I highly recommend them.

Great dealership. Great vehicles that are gas efficient. Many of the prices are fair

Prime always does a great job. They keep me informed of what my car needs And they are thorough and meticulous. Thanks all

Great service from Seng, he was incredibly helpful throughout the process and particularly during the registration phase. I will be back to Prime.

Hank in the Parts Department is such an awesome guy. He was able to help me find the right part for my car in a matter of minutes. If you need any help with parts he is the GUY to go to!

I'm not sure if it's because this is a bigger dealership located in Norwood that they take advantage of their location but the service here is pretty poor. I went through my banks car buying service and had an appointment to look at a car. I walked in and they appeared to be busy and perhaps short staffed, after wondering around, I asked somebody who I need to go to for my appointment. One of the managers did assist me and gave me a car to test drive myself (too busy), which was ok but didn't help me too much since I never drove a Mazda and there was nobody to tell me about any of the features or anything. I actually liked it and wanted to buy the car. I asked for some paperwork and some numbers. I was given another sales rep as he just came in who seemed friendly. After some time, he showed me the paperwork and broke down the numbers but honestly wasn't very helpful. I asked if there was anything we could do to get the price down or different packages as I was guaranteed a good rate through my bank but he kind of had a take it or leave it attitude. I left as it was my lunch time. I had to ask all the questions about how to get in touch, etc., I didnt receive any follow-up or anything. I ended up going to another dealership that partners with my bank as well. What a difference!! They were extremely friendly, knowledgeable, attentive and helpful with what packages I could choose from, etc. They beat their price and had less "nonsense" fees that Mazda Gallery seemed to throw in. I knew I was going to buy a car, and I did, just not from here which is their loss. With their service, it doesn't seem like they mind too much. Make sure to read the reviews before you even think of going here, its worth driving to another location and you will get a better deal.

Very helpful and professional. Comfortable waiting areas.

The Mazda Gallery experience was great. My salesperson was Kayshawn Jolly. He was so wonderful and understanding. He didn't push anything on me, was very knowledgeable about the whole process and their cars. I would highly recommend both The Mazda Gallery and Kayshawn!

Levi Downing was my salesman. He really helped me out a lot. He worked with me on what would be the best situation for me financially and he answered all my questions. He found exactly the type of car I was looking for and gave me plenty of options. He was very patient with me in allowing me to figure out my budget first before I signed up for anything. I absolutely love my new car and I loved the experience I had buying into it. Thank you Levi, you are a true asset to Mazda.

I had a HORRIBLE experience! This is my third time getting an oil change at this dealership. Each time it has taken 4+ hours just for an oil change even with an appointment! I leave upset each and every time I come here. Today was probably the last straw. Instead of giving me the oil change for free considering the long wait time, they just gave me 10% off. Can you believe it? They took 4 hours of my day, just for an oil change, and that's the best they can do? I can only imagine if I needed work done on my car, I would have needed to prepare myself to have slept over there at that point. They DEFINITELY lost my business. Won't be coming here again! If I could give them a 0 star rating I would!

I have consistently over the past five years been pleased with the service I've received at Prime Mazda. The staff is friendly, knowledgeable and efficient. They make every step go smoothly- from scheduling the appointment, to dropping off the car- with a friendly staff man, to discussing with a delightful Jenna the work needed!