I'm not sure if it's because this is a bigger deal...

I'm not sure if it's because this is a bigger dealership located in Norwood that they take advantage of their location but the service here is pretty poor. I went through my banks car buying service and had an appointment to look at a car. I walked in and they appeared to be busy and perhaps short staffed, after wondering around, I asked somebody who I need to go to for my appointment. One of the managers did assist me and gave me a car to test drive myself (too busy), which was ok but didn't help me too much since I never drove a Mazda and there was nobody to tell me about any of the features or anything. I actually liked it and wanted to buy the car. I asked for some paperwork and some numbers. I was given another sales rep as he just came in who seemed friendly. After some time, he showed me the paperwork and broke down the numbers but honestly wasn't very helpful. I asked if there was anything we could do to get the price down or different packages as I was guaranteed a good rate through my bank but he kind of had a take it or leave it attitude. I left as it was my lunch time. I had to ask all the questions about how to get in touch, etc., I didnt receive any follow-up or anything. I ended up going to another dealership that partners with my bank as well. What a difference!! They were extremely friendly, knowledgeable, attentive and helpful with what packages I could choose from, etc. They beat their price and had less "nonsense" fees that Mazda Gallery seemed to throw in. I knew I was going to buy a car, and I did, just not from here which is their loss. With their service, it doesn't seem like they mind too much. Make sure to read the reviews before you even think of going here, its worth driving to another location and you will get a better deal.