Mazda Gallery Review

I was looking for a vw beetle and I seen the one I wanted at Mazda Gallery.From when my husband and I walked in their door, we were greeted right away.
Everyone was extremely helpful and courteous Our salesman"Harshene Cunningham"and General Manager "Mark" made us feel very confident in our purchase.
Harshene Cunningham replied to all my questions and returned all my calls promptly.
An outstanding Sales Representative.
My husband and I have purchased many vehicles, from porsche, jaguars, bmw.
This establishment made us feel, no matter what price range you were interested in, they treated us as if you were buying a Rolls Royce.
We have to say this has been by far the classiest & professional dealership we have purchased from.
They have a table of fruits, cheeses, deserts, drink. Coffee and many more appetizers.
Their receptionist Nancy was very helpful and a asset to their company.
I give them 5 stars. Wish I could give more.
If you want quality service and a quality car I highly recommend them.

:))))))))))))))))))))))))))))) happy motoring with Mazda Gallery

Fair and reasonable pricing. Sales mgr Ray very responsive and helpful.
Paperwork to complete transaction took way too long.

Great service! Everyone was super nice and helpful. Thank you!

Our salesman was Sami.
He did a super job. Very personable and friendly. I would highly recommend him and the business mgr Dave. Also easy to work with and pleasant.
This is not always the case at other dealers.
I would definitely buy another vehicle here at Prime Mazda.

Amazing and fast service, very friendly and don't pressure you for service you don't need. 100% would go out of my way to return the this dealership.

It was great. The service professional was courteous and informative. The receptionist was helpful and made me feel welcome. I would return if I needed to do service again.

I just bought a Mazda CX-5 at Prime Mazda in Norwood and had a great experience. Harshene and Janice were great to work with and I never felt pressured at any time. I was able to test drive the car a few times to make sure it was the one for me. I highly recommend them!

My above rating is a high score because the salesman was friendly and knowledgeable with all my questions regarding the Mazda CX5 Sport. The salesman was not pushy, and did not make me feel pressured during the vehicle shopping/purchasing process. All of the people at the dealership were courteous and helpful. Car shopping at the Mazda Dealership in Norwood was a positive experience all around!

Great service all around from the greeter. to the service manager to the actual mechanic. Always a pleasure taking my car there for service.

Jenna is exceptional. She cannot do enough to help and she makes it look effortless. I totally enjoy working with her.

I was car shopping like mad. Test driving everything I could. I found a used red Mazda on Car Gurus that I wanted to drive and lucky for me, Doug was the Mazda man on the floor when I showed up at the dealer to ask about the car. He was down to earth, funny, patient and I trusted him. I purchased the car that day and the Mazda dealer gave me the best trade in deal that any dealer had yet to offer me. The only reason this doesn't get 5 stars is because I had to take the car to get an inspection sticker the next day and they took it across the street for inspection and during the inspection a piece of metal behind my wheel got bent...so I drove it away and found it had a horrible noise ...so I had to take it back to get it looked at...costing me 1.5 extra hours late for work. How something gets messed up during an inspection is beyond me. But they fixed it. And thus far I dig my car and I trusted Doug. And the dealership has snacks at the service. Score for me.

Purchased a new 2019 CX-9 GT with Doug Clark. I had a really great experience with him and the finance agent, Dave. Everything was straight forward and transparent. I enjoyed my buying experience with Mazda Gallery, would recommend them to others, and would buy again from here.

Just bought my second car with Prime Motor Group. Was a fan of the straightforward sales process. Covid did make some of the vehicle acquisition process a bit harder than usual, but I don t blame that on the dealership. Would definitely buy from them again and recommend Prime if you re in the market for a car. And oh yeah, the Mazda drives great.

Easiest experience buying a new Mazda ever. Would recommend Joe to anyone needing anyone of these amazing vehicles.

Came in looking for a used CX-5. Kayshawn Jolly was incredibly helpful in helping me find the right car and get a great value for my trade-in. Great all around experience!

What a great and refreshing car buying experience. Our Sales Consultant, Kayshawn Jolly, was great. No pressure and let us take our time making our decision. Answered all our question and made sure we got all the options we wanted. The Finance Manager, Janice Walker was also a pleasure to deal with. Made sure to offer extras on the car and went through the benefits of each protection plan, but in the end the decision was ours to purchase them or not. Completed buying our new car and trading in a car in about 3 hours. Picked it up at noon the next day! Highly recommend you talk to Kayshawn at Mazda Gallery.

Man, I have been waiting for this dealership to find the title to the car I have already purchased for more than a week (9 days). While I'm glad they gave me a loaner for the time being, I get no updates on the status of the title unless I drive there myself. Won't respond to phone calls or emails. I know you're busy but at this point I should be a priority when I bought a car and I still don't have it. When you say you're gonna follow up, follow up. And no one has offered me anything to compensate for this marathon of phone tag with no car to show for it. This is my first car and I want it so bad! I love Mazdas and my first family car was a Mazda that lasted 20 years. But, sheesh.
Looking forward to being reunited with the car I haven't seen for way too long. I'm sure it's sitting around wondering where I am, too.

We purchased a new Mazda CX-5 for our family and it was the best car buying experience I've had so far. The customer service we got from Ray Ng and the rest of the team over at Mazda Gallery was superb. They did everything above and beyond what was expected and we will refer all our friends and family. Thank you again guys!

CW

I had a good experience with Kayshawn Jolly at this dealership. I spent about 3 weeks looking at crossovers at various dealers in the area, I ended up coming back to Prime mazda for a used cx5 because they were the only dealership i found that was low stress, low pressure and didn't try anything sleazy (unlike a certain family of dealerships that rhyme with roch).

I have come to Gallery for service many times. It is where I purchased my car, and it is also where my mother purchased her car, and the majority of my experiences here were positive. That all changed the last time I was there, when I brought my car in to have the battery replaced. Not only did they charge me double the cost of the battery, but after I left, the manager, one Mark Goldstein, sent me a snotty and vicious email saying that I had left without payment and telling me that they had "flagged" my account and ability to service with them in the future. I immediately emailed him back explaining that my mother had called in payment on her account before I left, so they absolutely had been paid. I also advised him that during the service, I had agreed to wait, but advised the agent (I forget her name) that I was in a hurry. She seemed preoccupied and didn't pay much attention to me, so it took an additional half hour to get my car back even after she told me they were finished. I would think that a dealership charging that kind of money for a simple battery change would have the courtesy to be respectful of their customers' time, especially considering the amount of harassment I received over paying promptly. I have never had a billing or payment problem with this dealership before, and I was quite taken aback that they would be so aggressive.

I must add that I have nothing bad to say about Vidal the other customer service representative, who has always treated me with courtesy and professionalism. I wish him the best, since it is hard to do well when your boss is such a poor example. In light of this incident, we will conduct no further business with any part of this dealership falling under the atrociously bad management of Mr. Goldstein. He probably didn't realize that he cost their sales department a sale either, but trying to convince stupid people not to act stupidly is like trying to kick water uphill. If he had an issue, he should have called and discussed it with me like a gentleman instead of sending a nasty email and then ignoring my reply.

In this day and age, it's pretty foolish to alienate a good customer over a simple misunderstanding, and there's no excuse for failing to acknowledge that it was their error. The real question here is, if they treat me this way, how are they going to treat you?

Extremely good deal on the car. The dealership has been very accommodating in trying to make this as convenient as possible. For example, they've been great about moving my winter wheels and tires from the old car to the new one. A small item, but it made the change over to the new car easier and more convenient.

Levi Downing is incomparable. 3rd car I've leased from him. Won't go anyplace else!

Service is the best Vidal Camacho (Service Mgr) and Service Advisors Brian and Jenna are the best!

Atleast welcoming people are here compared to some other dealers

A couple of years ago I was in the market to buy a 2013 Mazda Cx-5. After a terrible experience at another Mazda dealership, I contacted Mazda Gallery. The manager put me in touch with Brian Ciavola. He worked so hard to get me into the car I wanted. Most importantly, he was personable and compassionate. I absolutely loved my Cx-5! Unfortunately, I put a ton of miles on my 2013 model due to work commitments. Before my 2013 model lost all resale value, I thought I should contact Brian again to see what I could do. He not only remembered me from 2 years ago, but remembered what I liked and disliked about options. He found the car I wanted and helped me figure out what was the best financial decision. I took my new 2015 cx-5 home today and absolutely love it! I highly recommend Brian and Mazda Gallery to anyone looking to purchase a Mazda in the Massachusetts area.